Ok I think it was known at BES Auto at a point in time. It goes by Auto Correct now same address. Service was absolutely amazing, I have only been to this place on island but I can say it is the best place on island and I always go back. They are super quick and high quality work. They staff is kind and the shop is affordable. read more

Brought my VW Bus to the island with a Subaru Conversion, car was running great but I was looking to build a relationship with a local VW expert to help me further restore the bus, so wanted to start with a small job such as repairing the steering column or etc. Brought it to this place from a tip from a restaurant supply store on the other side of the island, but did not check the yelp reviews which I now deeply regret. Learned from a local that this place had quite a history, and rushed to get my bus back, however the damage had already been done. It's unclear if it was from truly poor communication or just poor workmanship, but the radiator protective cover was removed/cut down without my approval, I only asked that a plan be put together for possibly moving the radiator. This left the radiator vulnerable to rocks, at which point it was damaged and caused the engine to overheat, destroying a brand new Subaru engine resulting in thousands of dollars of damage. Dealing with VW Buses is problematic anywhere as they are un-reliable vehicles, and of course a non-standard bus like my own requires extra care in addressing. I would caution anyone looking to repair their VW Bus to heed the warnings here about the quality of the communication and the results of repairs in other reviews. In general I try to interpret even poor interactions as generously as possible, as my need for great local support and contractors is high, so I was extremely disappointed with this interaction. The benefit though is that many locals who have had this shared experience have pointed me to better options. read more

This is the only affordable and reliable place on the island to take a European car. I love Malia she is a quality person and mechanic! She only does what is necessary, doesn't make up things to fix and charges reasonable rates especially compared to other places in town where I paid at least double before i found this shop. Which also happens to be 5 minutes from my house. They have even brought my car to me when finished. I can't say enough good things about them. Mahalo guys!!! read more

THANKSGIVING time so called All auto shops in Kailua & no one could fix my 4Runner anytime soon! After a rear tail light & cover were replced at an auto body shop....electrical was shutting down one thing after another: no blinkers, no AC, ABS brakes were clunking & finally alternator & battery went! I was bummed as no one at body shop could figure what went wrong. They sent me to BES. Tests were not showing problem but Bear forund a smashed wire from light grounded to metal was causing shutdowns! HE FIXED ALL DAY B4 HOLIDAY :) ALL IS WELL AGAIN!!! Malia met me with much lower cost than I expected And Shes So Beautifullll. Truly Amazing Service + I was dropped off & picked up at my home, maybe cuz Im an old lady But NO Uber :) HAPPY THANKSGIVING IN BEST TOWN KAILUA OAHU ALOHA MAHALO!!! read more

I have been taking our older Benz to Barry and Malia for the past year for regular maintenance as well as some repairs. They are professional, always delivery and often quote high(er) and come in under. Communication is always excellent. Plus our dog loves them :) Highly recomended. read more

I'm not a happy camper!!! brought in my car, they lowered the passenger window and it got stuck- no their fault, but they left it outside without a plastic cover for window and passenger side filled with water, ruined my owner's manual (hard to find even on ebay) and didn't even sponge out the water. Then they left it on the street and got a parking ticket and didn't tell me, so i got a summons and had to make a special trip to court to get my registration. BOO!! I think they may have fixed my "service engine" by covering it up or taking it out. Charged a LOT of money, never again read more

After reading the other reviews I was in shock. I took two different Vw van there ranging from new window to rebuild of a head and he did two mufflers rebuilds and he was super fair with me. He diagnosed my ecu and I have called him numerous time for advice and tips. This guy know Vw And I would recommend this shop to anyone. read more

BES Auto Repair - 86 t3 transporter. He did the exhaust and ecu. - Auto Repair Near Me - Kailua, Hawaii

I would never recommend this place as my experience with them has been a nightmare. They are incompetent, non-communicative and, as another poster mentioned, they will keep your vehicle forever and never complete the job. This is one of the worst run businesses I have ever dealt with. read more

Barry and his team are friendly and cost-conscious. Their shop is located across from Kailua Computer Repair, but it is very unobtrusive so you might miss it. Look for the VW logo and a chain-link fence. In fact, they're so low-profile they weren't even on Yelp until I added them for this review. I wish we'd known about them sooner to avoid all the cross-island car juggling last year! If Barry doesn't answer his cell, try again. Sometimes it's not charged, or he can't find it, or he can't get to it from under a Vanagon :) Just stop by and find him the "old-fashioned" way. read more

A friendly advice, STAY AWAY from this place. Horrible experience. Went there for a simple fix, they ended up making further damages that cost BIG $$. My experience with this shop has been a nightmare. I would never recommend this place to anyone. RUN! I was warned before going there and i should have listened. Previous reviews are valid,They are incompetent, non-communicative and, as another poster mentioned, they will keep your vehicle forever and never complete the job. This is one of the worst run businesses I have ever dealt with. read more

Worst service ever encountered. Had my car for two weeks. Kept saying it was fixed but never corrected problem. Parked my car on the street at metered parking. When I picked car up the gas tank was on E and parked down the street. Car preformed worse that when I brought it in and broke down. Multiple vehicles in crowded space and unsure if work was even done. Sometimes only one or two people working. Wanted to add additional charges to repair after saying it was fixed. Communication poor and vague about when car would be done and what was needed. Customer service is lacking. Attentive when you come in but the empty promises and I don't care attitude. Also name changed to Autocorrect. Please don't patronize this business or you will be sorry. read more

I have to say that I was very impressed with the service I received from Barry at Bes Auto. I was having a mysterious skipping of gears in my VW, and he took a fairly long drive in it, then assessed and advised me on what to do, and gave me some priceless advice on how to handle the dealership where I had previous work done! He was MORE than fair, and I appreciated his overall advice and time he put in to help me! Now THATS good business! Thanks Barry/ Bes Auto read more

I read the horrible reviews online and decided to go here anyways out of convenience, so I was warned and did not listen. The owner is the tall one named Barry, the other people that work there are actually really nice and I would not be surprised if that's the sole reason he is still in business. Here are the cons of going here that I experienced. -Very unfriendly and will give you a run around with what is actually going on with your car, as well as just being overall rude and not caring about your questions. -He never answers his phone as well as has a full inbox. -He ended up losing my phone number as well. -He didn't even repair my car like he said and charged me 300 bucks for resetting my comp on the car; oh yeah and this took him almost a full week!!! I asked him what he had done and if there was anything wrong with my car he said he didn't see any reason the light would be on like that. I went to two other repair shops and they said my suspension was shot and that was the reason the light was on, also that took then them looking at it for 10 minutes. - Also reading past reviews he almost killed a customer's dog in a van fire as well as citied by the city for illegal dumping in 2003 and has been investigated by KHNL again. Here is the link to the dog incident http://www.manta.com/c/mm3sfs6/bes-auto-repair When I was standing outside waiting for his shop to open; a man approached me waiting. He was all red in the face telling me how Berry (the owner) had messed up a simple fix on his car that at a normal place would cost about 300-400 bucks. He said Berry ended up messing up the job as I have seen with other reviews and costing him about 3,500 dollars. Also there was a nice lady there that was waiting there as well. She said her boyfriend knew Berry and that was mainly why she went here. She herself admitted that Berry had done a poor job on several of her car repairs that had resulted in even further spending. Bottom line, Barry fails as a mechanic, business owner, and community member. Boycott this shop! read more

Now known as Autocorrect I have had my car repaired here before when called Bes Auto Repair and they are still the best! Fast, competent, fair pricing and serious about their business. I'd trust them any day with my car! read more

They helped me out a lot & did work on my car for hundreds less that the guys at Midas in town gave me an estimate for. They are honest and take good care of their customers. I would definitely return. read more

Excellent service!!! Fast and reliable. Been to 2 other different shops, and this experience tops both. Awesome family biz!!

A little high priced but decent work most of the time, I recommend if you have a VW vanagon, knows his bugs!

Never go to this place!!!! He has no idea what he is doing and when I got my car back there we're dents and scratches on my Porsche!!!!! I also received several parking tickets because he parked my car on the street and refused to pay them. Then he lost my keys! Complete nightmare. Found a much better mechanic in town. Www.gmwservice.com. I recommend this place but never bes auto!!! read more

Don't go here. Just DON'T. Especially if you expect basic customer service. Horrible experience, contesting the charge with our credit card company. Stay away, far away. He's got 3 unresolved complaints with the better business bureau, do your research, I wish I would have. read more

I would rate this business zero stars, but that is not an option on yelp. Do NOT go to this place to get anything done, they will hold on to your vehicle forever, not repair your vehicle properly, and then charge you an arm and a leg for sub par service. This outfit is unbelievable, just do a google search under this business name and see all the other terrible reviews. There a reason the Better Business Bureau rates them F. read more

This was the worst experience... If you want headache, heartache and don't want to see your car for a long time definitely take your car here. Don't get suckered into paying upfront payments to them because then they will have you right where they want you and you are stuck. They will seem nice and courteous updating you on the progress and promising to fix your car speedily and then when you have invested money everything changes. No more calls no updates and when you ask them about the progress They will make you seem like you are bugging them. Definitely expect their personal problems to come into play for why they can't get stuff done. It took 5 months for a month job on my car. They charge you $120 per hour and have no certified mechanics working there. I want on a test drive and had the motor shift because they forgot to bolt in the motor mount and made it seem like it was nothing. It caused more damage and made me pay for the part saying it was a old engine. This is a true story if you don't want to learn from my experience then chance em and see for yourself. Truly horrible experience. I have gotten my car back and am still feeling the consequence of poor mechanical knowledge. Stay away or you will be here writing the same review months later read more

ATTENTION to all about this auto repair shop. Please take a minute and read on. This place used to be called Bes Auto Repair. Since the owner is facing a bunch of lawsuit, he decided to change the name of his scam shop to Auto Correct. This guy claims to be a professional on fixing up old VW Beetles. Unfortunately, he is nothing but a crook. We had bought a 1978 beetle and took it to Bear's (owner) auto shop for break issues. We drove it in there with the hope of getting it back in a week, but instead; now 4 months later and $6,500. We just couldn't be anymore patient with this guy who has been putting us off for this period of time. All we hear is, " I'm waiting for a part to come by ups. Not sure when it's going to arrive. You should get the car back tomorrow." Well, unfortunately tomorrow never came for us to be able to pick up our car. It seemed like there was always something else that was wrong with the car. We had enough and called for a tow truck to get our car back today, the car won't start and the breaks don't work and a bunch of other things that is wrong with the car now. So now, we have to take it to another mechanic and pray that we don't get a repeat of the last guy. People like him should not be in business and needs to be reported to he better business bureau. Please do not go this this guys shop in Kailua. You will be writing a review just like mine. read more

My husband had shifting issues, his '69 VW Bug was having difficult time getting into first gear. He suspected he needed a new clutch plate. We have not had this antique in a shop before and had a hard time finding a mechanic we could trust. He brought his car to Barry on a Friday and got the call by Monday that the car was ready for pick up. The hubby got suspicious since it seemed so quick to get this call and when he went to BES Auto to get his Bug, they showed him a rusted old clutch plate on the ground, said that they replaced the plate and said he probably needs a whole new transmission. The gears were still "sticky" and they left the front console area a mess! Didn't bother to restore it to the condition it was at drop-off, just left everything unscrewed, dirt on the seats and left their screwdriver on the floor mat! They also messed with his distributor and moved the points, and told my husband they had to adjust it, it was off. It was not off, the last person to work on the distributor is a family friend who is an airplane mechanic, who also worked on VW Bugs in his youth and is expert at them. Too bad he is sooo busy or we would've hired him again. So it was drivable, but would make strange loud grinding noise in reverse - never did this before we took it to BES Auto Repair. The final straw was us getting stranded at Costco about a week or two after BES Auto touched it, it would not engage in any gear except reverse! Our tow driver recommended we get any transmission work done at Willy's Transmission, which we eventually did! Maybe back in the day Barry was more committed and passionate about actually doing what is needed to help customers get back into their cars, and drive off satisfied with an honest job well done. It seems money is the only focus for this business... We feel so ripped off and will never do business with him again. read more

Mahalo to Barry and the team for bringing my audi back to life. I took my car in twice now and both times were pleasant. Some say there is no communication, but they don't call until they can peacefully let the car go with any doubt that the customer will be happy. I took my car to another car place for an oil change and it came back to me broken, so I brought it in to BES and they let me know what was wrong, and fixed it. They do specialize in european cars, because not a lot of mechanics know what they're doing. Also they have the resources to get the parts needed, and that's a plus to me because the wait time for parts is not even close to what parts stores can come close to. But to let all know they are still mechanics so they do work on any type of car and truck. Lastly, the price is very reasonable, he does do off the head quotes, but he does follow them and you won't be sorry. To me it feels better when you can support a local business, and just because you have a nice car, that don't mean you have to be ignorant. Be nice, speak nice, and you'll get awesome results. Mahalo again!!! read more

I recently found out that he had to change name and ownership to his daughter due to all the problems and issues he's having with his business. The new name to the shop is Auto Correct. I warn all and every customers to stay away and do not take your car here!!!!! I had the worst experience ever in my life. I was referred from a friend so I took it there but nothing was being done and it was taken to another shop by them. I find out that my car was towed and ticketed. They should have been responsible but refuse to pay. Another thing I noticed when I was at the shop, they park customers vehicle on Kainehe Street and boy the cars had tickets left and right... When these tickets are not paid on due date the district court will come after you 2 years later!!!!! Be aware. After I read the reviews that he's got unresolved complaints with the better business bureau I got curious and found out on public records that he doesn't have a drivers license. You might want to check on your own... How can you trust a mechanic without a drivers license??? Test driving your car??? I wouldn't even rate this place with 1 star, it would be more of zero!!! On another review it stated no certified mechanic, how scary is that!!! It seems like the daughter has a certification but what does she know and he sure does not have a legit certification it seems... Just warning everyone that reads this review stay away unless you want problems. read more

This place is a straight rip off charged me $350 to do something that took him 5 min, and had the part already I should have just bought the tool to do it myself. They've screwed a bunch of my friends over, over the years. Don't go to this place. It's a crooked business. read more

My name is Jaime Cruz from Lares , PUERTO RICO , in 2004 I sent BARRY of B.E.S. Auto Repair the amount of $435.00 for a (hard to find) glass windows for a V W van 23 window . This glasses I pay then in full advance as he told me and I`am still waiting my glasses or my money back . All these years I have been calling him with no luck . Please don`t pay him in advance or don`t do any work with this guy . All I want is my parts ( VW window glasses ) or my money back . read more

I sold the owner some parts and never got paid. I thought It was ok since I thought I was dealing with an honest business man. Apparently I was wrong! He has made excuses about payment lost in the mail, his bank made a mistake, etc. Now he won't even answer my phone calls. I am on the mainland, so he knows he can probably get away with not paying me. I would think twice about doing business with someone who treats other people that way. He probably wouldn't hesitate to do it to you too!! read more

This place is definately not fancy. There is no waiting lounge or other customer amenities. I have an old bug and the owner really knows VWs. I've been taking my car there for years. I run all of their advice by my father who is a mainland VW mechanic and I have never been steered wrong. The prices and quality are good. You just need to be specific on when you want you car ready because they are so busy. read more

NEVER go here! The list of issues is too long, but here are a few: After he fully assessed the car and my list of known/needed fixes Barry said the car would take a few weeks to be done. Over a YEAR later it was still there, deteriorating. I had moved islands and was, without pestering or getting obnoxious, checking in regularly. When I could finally get him to answer his phone he gave so many excuses...that were always of a personal nature (hospital stays, lost phone, problems with employees, etc). It was always some epic drama story. At the start he had a crew of employees; however, that changed to it being just his teenaged son, a relative and himself. One of several clues. I tried to give him the benefit-of-the-doubt. In the end, my rare, vintage car is so deeply scratched in so many places that the brand new custom paint job it had received immediately before taking it there now must be redone. Brand new very expensive parts I provided went missing and no reembursement or reason was given. A beloved, key vintage part was removed (only after I noticed it was missing did he tell me he broke a commonly aquired connecting piece and "didn't know where it -the vintage part- went")...he had replaced it with something that was so rediculously dissimilar and cheap it was mind blowing. He promised to fix the issue, but didn't. His charges were 5 times his estimate and half the required items were not done at all. One of his key initial statements were about making the engine run solid and reliably, but when I finally pulled my car from him it literally broke down a few miles away and had to be towed away. It now leaks oil, runs like total junk, handles and brakes poorly, and reaks of gas when driven. I have chalked it all up to thousands of $ flushed, a victory in keeping my cool, and a learning experience. Not worth the aggravation trying to recoup anything from him. Hot mess! Dishonest, unprofessional, and either unwilling or incompetent...Run! read more

I agree with previous posts about this shop, and I would strongly advise potential clients to think twice before saving money, but sacrificing your car's performance. Exceptionally poor communication on part order. Service area is really a mess and is completely packed with cars. The old TV show Sanford and Sons comes to mind. If you base your decision to come here on the BES Auto website, you'll understand the term deceptive advertising when you arrive. It feels to me that the owner spends most of his time tinkering with VWs since they are everywhere - on blocks, on lifts, in the service bay, etc. And given the complexity of European cars' electronics systems, I would strongly recommend taking your vehicle elsewhere. I should have known not to return to this place after my first visit to repair a fuel pump. The cap or seal device was incorrectly put back on, the liquid escaped into the passenger compartment of my car, and reeked for weeks after. Owner may be a local, but this in itself is no reason to feel obligated to patronize BES Auto. Spend the few extra dollars it takes for the peace of mind knowing the work you need done is performed correctly. read more