We recently called Bertoli to service a bath tub issue. Two maintenance people came and exhibited absolutely no idea of what they were doing. In an effort to isolate , what they thought was an additional shut off valve, they proceeded to cut three holes in my ceiling. After not finding what they thought was there they tried to replace the pieces of the ceiling breaking half of them. Needless to say the job was not completed. One week later another maintenance man comes and fixes the issues and wonders why the other two cut my ceiling. He assured us Bertoli would fix the ceilings immediately. The end result is Bertoli office refused to repair any of THEIR damage unless we gave them another $895.00. This company is a disgrace to the township of Rockaway if they can't stand behind their incompetence. UPDATE - it's great to know that Bertoli immediately reached out to us to explain the miscommunication between us and will immediately take care of all issues. I appreciate the Bertoli response once they realized a mistake and poor communication among us was the real issue. Thanks for stepping up to the plate Bertoli. read more

Used to be good. Now, they're not. Bad communication, and don't keep their appointment times.

My bathroom upstairs was leaking water into the garage, when I ran the shower, sinks, toilet, no leak was present down in the garage, where all the sheetrock was wet before bertoli came. So this lying sack of shit marco said that I need to replace all the outgoing sewage pipes because they get really hot, and that the previous builder used shitty glue. Went on to say that everything had to be replaced. After a month of back and forth, BERTOLI sent me an estimate of $4,900. I called a different contractor told him we couldn't find the leak, we ran the shower upstairs, turns out , the glass walls silicone had worn out! $300 fix NOT 4,900 to replace everything that was fine! The guys name is marco, real piece of work! Likes to flaunt who he knows?????? Piece of SHIT! read more

Last week our hot water heater started leaking so we called Bertoli and from the very start they could not have been nicer or more helpful. They came very quickly, saw what we needed, the technician drove quite a distance from us to pick up the new one and came the next day to install. The 2 technicians that returned to install were efficient and friendly. It wasn't long and all was back in working order and we were extremely pleased. Would not hesitate to call with anything we might need again.....GCooper read more

The first thing everyone needs to understand is Bertoli Plumbing and Heating has been around for over 20+ years. My family and I have been using them for decades. However, about 2 years ago or so, Mark Bertoli sold the company to someone new who kept the same name. The person he sold that company to has ZERO plumbing experience. Most of the employees that worked under Mark retired or quit, and the new owner absolutely price gouges the long time Bertoli customers. Recently I engaged Bertoli for two bathroom projects, where I was told by them, it would take 3 days for the first bathroom and 7-10 days for the second. I was out two showers for 3 months! I finally was able to use my first shower after 3 months, and could not use my master shower until 4 months! I took off from work several times so they could finish the project only for them to no call/no show. This is the most unprofessional services company across any field I have every used since owning my own home for 20 years now. STAY AWAY! read more

Want to thank Bertoli Plumbing and specifically Dion and Leon for coming to my rescue on an unexpected plumbing issue. Both guys were extremely qualified, competent and friendly as they quickly addressed the issue. Thanks guys for a great job! read more

Unable to return phone calls and respond to emergency requests. Bertoli sold his business a couple of years ago and apparently, things have gone south. They used to be five-star in response and service. Why buy a business to then let it dive? read more

Oil to gas conversion. Fast and high quality work, panel came nicely pre-installed. Excellent back office always picking up the phone, great communication overall. I was ready to pay out of pocket but they became a PSE&G participating contractor so they could apply for a loan for me. Highly recommended for a new gas installation. read more

Bertoli Plumbing and Heating - Bosch combi furnace - Plumbing Near Me - Rockaway, New Jersey

First, let me start by saying that we used Bertoli several times years back. Spent several thousand dollars on multiple jobs. While they were a bit more expensive than most at that time, the work was great and the guys they had working for them then were super nice and super helpful. Last week I decided to call them to come fix a few small things in the house. Leaky basement sink, dripping tub faucet, hardware washer needed... I was quoted $165 an hour + parts to FIX the issues. I made the appointment and 2 plumbers showed up on time. They started with the basement sink and quickly determined that it wasn't a leaky pipe, it was the sink that was leaking. It was old and needed to be replaced. While in the basement he put a washer on the pipe which took about 2 minutes. Then we moved on to the bathroom to fix the tub faucet. He quickly determined there that he didn't have the part to fix it and that we would have to find the part and have it ready for a future vi$it. Then that was it. 40 minutes and they were ready to get their $165. He told me he was going to get an estimate over to me for a new sink. Here's where I made a mistake. I paid them instead of questioning the charges for fixing essentially NOTHING. Anyway, I gave him the check and they sat in my driveway for 20 minutes "writing the estimate." After 24 hours the estimate never came so I had to call and request it. It was sent an hour later. A while after the plumbers left my house I noticed that the hose coming from the back of the washer that had been zip tied to the sink hardware was now unattached and laying in the sink. There was a hose on the other sink that was also disconnected and laying in the other sink. So after paying $165 to have 2 plumbers fix essentially NOTHING I got to drive over to Home Depot and buy zip ties, then spend time re-attaching it. ALSO, for the 40 minutes the 2 plumbers were here the plumber doing the work spent much time on the phone while "working." FYI: She asked the plumber if he failed to re-attach the hoses and he blatantly lied to her and said yes, when that is absolutely NOT the case! After feeling ripped off, I called and spoke to the woman answering the phone. I explained my situation and during our 35-minute conversation she kept putting me on hold- I'm assuming to speak to the plumber... I told her that I'm not looking for anything for free, but that $165 for 40 minutes to fix next to nothing while her employee talks on the phone and leaves the job site worse than it was before he got there was excessive to put it nicely. Rather than spend another minute on hold I asked her if she was planning on refunding ANY of our money and she clearly and firmly said "NO." So here we are. There are 9,000 other plumbers in the area. Apparently Bertoli would rather hold on to someone's $165 and lose a customer than perhaps give them back SOME of their money, if nothing more than a gesture. Bad business in my opinion. NEVER AGAIN. If you choose to use them I sure hope you have a better experience than I did! read more

They stand behind their work They are on time They are professional and very courteous They keep the work area very clean They text you the name of there employee before he gets there read more

After reading several reviews about Bertoli plumbing, I decided to give them a try. When I called their office, I explained to the receptionist that I would like to have a slightly used dishwasher installed because my current dishwasher was no longer working. On the day of my scheduled appointment, a very young technician arrived at the house. He quickly looked at the Bosch dishwasher and said that we need a longer drain pipe as the current hose wasn't long enough to reach the drain. We were a little surprised that he was telling us that we needed to order the part as we assumed they would be prepared for a dishwasher installation. The technician told us to order a universal dishwasher drain hose and then left. We thought, if the part is universal, then why wouldn't they have the part on their truck. He gave us a very vague details as to why he couldn't do the installation and parts he needed to do the job. I had to call the office for additional and specific details for the installation that he refused to communicate. I had to order the part, make another appointment a week later where the same tech came back and tried to work on the dishwasher installation for over two hours with no success. He attached the drain pipe to the air vent, where water flowed everywhere, he couldn't figure out what was the problem, then told us we had to order another part, that the universal drain hose we were told to buy was wrong. Again he didn't give much details, he kept going outside to make phone calls. We asked him if he was having issues and he would ignore our questions, by not answering and was huffing and puffing with annoyance. He called the office for the last time, came back in the house packed up his stuff and left the job and mess in our kitchen with no further explanation other than there was no charge and he couldn't do the job... later that night my husband (not a plumber) looked at some YouTube videos, and checked the manufacturers manual and did the installation himself! Now we are up and running with no help from Bertoli and their inexperienced technician. read more

All I can say is WOW. I Spent WEEKS dealing with these guys (Matt in particular) taking and sending pictures for a job I have. I suggested they send a tech out to see the job live but they said the pictures would be fine. I am sure you can guess where this is going My husband took the day off today to meet them. Spencer calls me at 7:45 am and already I can tell he doesn't know what the job is or what the pictures represent. So, I tell my husband it sounds like he doesn't know what he's doing and to be careful when he arrives. Spencer arrives and right from the start doesn't have the correct size pipe for the job. Great. My husband says the guy calls his boss and my husband can hear the boss yelling at the tech telling him he needs to stock the truck properly etc I have been calling them ALL morning to try and talk to them and no answer. No answer from 9:30-11:30 am on a Monday. Do yourself a favor and go elsewhere read more

I've had constant reliable work from Bertoli. They communicate well on when they will arrive.

Professional and quick response! Expert work without bilking the customer. Great job. Will continue to use. Mike U.

Any time you call Mark, if someone doesn't answer immediately, he'll call back promptly. I have used his service in the past for relatively minor issues. However, this Sunday, after Thanksgiving, and with 5 family members sleeping over, we awoke to no hot water and a shot hot water tank. I called Mark just after 8:00AM, received a call back before 11:00AM and the next morning Brian (a delightful and professional guy) was at my home at 8:30AM. After assessing the problem and taking some measurements he called Mark who came with the new tank and by 11:00AM everything was back to normal. read more

They came within 3 hours to fix a broken drain pipe and blockage. Work was done quickly and well. Price was most reasonable. read more

Customer Service was great! Spoke live to someone immediately and appointment was set up for following day. I emailed them a pic of the part that was leaking on the boiler so they would know what to have on the truck. Very happy with their tech and their front office. read more

Converted from oil to gas. Hands down... THE BEST!! Mark quoted the price and his crew showed up on time and completed the job. Have used Bertoli Plumbing in the past and have ALWAYS been happy with their knowledge and their work! For ANY plumbing and or heating issues I call Mark. I know I can count on his team! No matter what the weather... Bertoli Plumbing shows up! NO BRAINER.... deserves 10 stars! read more

Called with a heating problem and was told they were pretty booked, but took my number. Hour later they called and said they could be there within the hour. Showed up promptly and discussed the symptoms. Within 20 min it was fixed without needing any parts. Then told him about some other issued which he also fixed. Paid the bill and on the way out he noticed a problem with my expansion tank. Told him I just replaced a different one recently when it leaked all over the basement and would do the same for this one in the near future. He said it should not wait and went out and got one, installed it, and only added the part to the bill. Great service! read more

I had a pipe burst at 8 am this morning. I called Bertoli Plumbing since I've used them for work before at 8:30. They had two guys here by 9:30 and and they finished in 30 minutes. Reliable and honest company to deal with. read more

Had personal experience with Mark Bertoli and his help. The BEST in the area for five years now. I, unfortunately, had two water main breaks-2013 and 2017 and Mark was key in helping me recover. His expertise guided me through a painful process and his price quotes were more reasonable than others. read more

Always responsive in an emergency. Neat and efficient plumbers, and all around nice people. I trust that they are giving me good advice and never trying to overcharge or recommend work that doesn't need to be done. I'm very happy to recommend Bertoli Plumbing! read more

I called for shower faucet leaking. Operator returned my call and hooked me up with technicals right away and two awesome gentlemen showed up on my door step in 15 min. (Lucked our both were near by my house) both nice gentlemen diagnosed the issue and told me I have to change the part that behind the shower faucet. And he called his associate and they've got the part in 10 mins. And took another 10 mins. To change the part and job is all done in an hour including first time I called. Job was done professionally. One thing I would ask is if technicians could ware foot protection all the time. That would be wonderful. And I felt sorry that I didn't have any cash for tips. It was my bad and I wasn't expected service was done in same day within an hour. Otherwise, I would go to bank and prepare cash for tips. My bad. Anyway, wonderful job done by two wonderful gentlemen today!! Thank you!!!!! read more

Thank you, Bertoli Plumbing! We contacted Bertoli Plumbing yesterday July 5 hoping to get an appointment to remedy some issues with 2 new bathroom sinks, faucets and hook-ups. An appointment was set for today. Our plumber Michael Costas, called before arriving, arrived on time and went above and beyond to correct/repair/install new plumbing. Michael was friendly, courteous, knowledgeable, professional, and OUTSTANDING! Without hesitation, we would hire Bertoli Plumbing again should the need arise! Ask for Mike! read more

I have used this company many times and am impressed with the prompt service and knowledge/professionalism of each crew member that the owner Mark Bertoli has sent to my home to diagnose and fix a problem. I highly recommend this plumbling company and will continue to use their services when needed. read more

If you do not have a relative or a friend in the plumbing business. You should call Mark Bertoli. They will do what is best for any situation or issue you have. Friendly, kind and prompt service. They are the best. read more