honestly honestly hands down best experience I had servicing my switch at authorized dealer . I've…read morehopped around to so many authorized dealers in SoCal ridiculously expensive and they ruined my motor stick with bert's 100000%! ( they don't charge you a storage fee if you're a couple days late on pick up also) and their rates are way lower than those other guys, and they clearly know what they're doing.....Robbie is the Man ! Robbie went above and beyond to make sure everything was perfect on my boat. He even got some extra stuff exchanged by the warranty without even me asking ....things is brand new now . I can't wait to take it out for the season. Thank you so much guys.!!!

My partner and I came in to look for a motorcycle that was listed on their website and to go to the…read moreparts shop for a helmet. The sales people were not pushy and allowed us to browse the motorcycles. Unfortunately, we did not see the bike that was listed on their website and went straight to the parts shop. The guy helping us at the helmet section (I forget his name but it could be Xavier?) was easy going and let me browse the selection without breathing down my neck and was able to answer my questions when asked. So, where did it go wrong? When his coworker (some young, white kid) decided to jump in to help and then talked back to my partner regarding a display item vs open box item, which was uncalled for and completely rude as hell. We still ended up purchasing a helmet since I really needed one for some plans later in the day. I made sure I spoke to Xavier (I'm sorry if I got your name wrong but I'm pretty sure that's the name that came up when I was paying at the front) about the item I wanted in case he gets some sort of credit for helping out. And kid, there IS a difference between a display item and an open box item. I'm not sure how my partner's question triggered him to answer with such attitude lol. Like it isn't stressful enough to decide which helmet to purchase??

This place is bad ass. They got everything from A to Z. Very friendly staff and a great atmosphere…read more Huge shoutout to candy and Erica for helping me pick out my new Simpson helmet. All around 5's

To be completely honest, I was ready to leave a 1-star review after my first visit…read more The cashier was the only bright spot during my time in the store. Unfortunately, my experience with the service department was the exact opposite. They came across as uninterested and acted like helping customers was an inconvenience. If you work in customer service, making customers feel welcome should be part of the job. A few days after my purchase, I received a text asking for feedback about my visit. I didn't hold back--I explained exactly how disappointing my first experience had been. Within minutes, I received a phone call from someone at the store who genuinely wanted to understand what happened. That immediately got my attention. I explained that I had driven over two hours because I had previously made an online purchase that went perfectly, and it gave me enough confidence to visit the store in person. I also shared my concerns about how I was treated by the parts department. He listened, apologized, and told me he would bring the issue to management because he genuinely cared about making things right. To me, that's what great customer service looks like. Anyone can make a mistake, but not every business takes the time to listen, follow up, and address a customer's concerns. On top of that, they have competitive prices and a great selection in stock. Because of the way they handled my feedback, I wouldn't hesitate to make the two-hour drive again. Hopefully, the service department improves, because the rest of the experience and especially the way management responded earned my respect.

I bought my motorcycle kawa z900rs, great place excellent people, AUSTIN great sale person thanks…read moreto make everything so easy. I recommend this dealer You'll get the best deal and the best costomer service.

I was out riding my motorcycle when I realized my chain had become extremely loose. I called the…read moreshop about 30 minutes before closing and asked if there was any chance they could squeeze me in. David told me to come on by, and they took care of it without any hesitation. They tightened my chain and had me back on the road in about 15 minutes, all for a very reasonable price. It's hard to find shops that are willing to help out so close to closing, and I really appreciated the excellent customer service. Thanks again, David, I'll definitely be coming back for future service!

Now Now ; you have to be there to feel it ! This place is a straight shot to a motorcycle candyland…read morea smorgasbord of experience , soultions and a professional top notch atmosphere!!!! The sales reps are top notch professionals. Ducati sales representative Ed went above and beyond giving the full safety brief and all the bells and whistles of what a marvelous machine can do for me, weather your rolling out day of or just checking it out they have you covered frim A to Z. & then some!

Best experience ive ever had buying a bike thank you ED for making the whole process super easy,…read moreAlso this guy must have worked in a ducati factory making the bike he sold me He knew everything about the bike even a couple things I wasnt aware of. Highly recommend Ed

Great business! I don't own one of their bikes, but i have a similar one (Brozz Recon.) Their…read moreshipping is fast, their products feel better made and their customer service is top notch. I placed an order for wheel spokes (front and rear, inside and outside spokes) and called them up to request they mark them somehow - they individually wrapped each spoke with item numbers printed from a label maker! That extra touch was really appreciated. Thank you very much, i hope to be able to use some of your parts on my bike in the future!

Enjoying my TT250. Got it second hand. Came here for parts and had them dial in my carb. Everyone's…read morefriendly. Matt the service manager was good to work with. I like that they have all the service manuals and helpful videos on YouTube. Replacement parts are available on site and are reasonably priced.

Anthony was very transparent and honest Quad screams like…read morenew Will be back with my other bikes

Bad decision on his part to have it fixed and did not work. Didn't ask me to do this nor let me…read moreknow that it probably would leak. I would not have spent over 7k on a leaking engine. Beware!!!!

Everything about being there I felt welcome I didn't feel like I was just a customer…read more Had a cam and tires installed great sound and performance is better

These people keep delivering on the best customer service and pricing for my bikes…read more Ask for JR he knows the best approach to customise your bike

Jeff, Nick and company do an outstanding job! They are exceptional when it comes to customer…read moreservice. The MECHS are awesome! Every time I get my bike back, she really runs strong.

The guys at Long Beach BMW Motorcycles are TOP NOTCH! They are not only Pros at what they do but…read morethey get things done when you would expect them to be done! Best of the best!