If there was an award for the WORLD's BEST Pediatrician Dr. Cortez would win hands down every year!…read moreI first met Dr. Cortez by phone when I was at Childre's Hospital Oakland after the birth of my son. My son was born with a Life-threatening heart condition and was on full life support within his first 5 minutes of life. He had open heart surgery at 3 days. As a result of the heart defect, it caused him to have 7 other anomalies. Dr. Cortez has been with us every step of the way and helping to organize and lead my sons team of doctors. He has calmed our fears and frustrations time and time again. He has been an angel. Like any GOOD doctor he can run behind some time but he is worth the wait. He takes time out to hear your concerns and discuss ll possible options. When he does not have the answer he says so and then makes it a point to get the answers. After fifteen years and my sons 11 surgeries, he is still standing by to help our family. In addition, he has and excellent CNA Xenia, she does her best to return call and follow up on referrals in addition to delivering the best shot possible the patients. Finally, every subspecialist my son has had gives Dr. Cortez compliments on the way he cares for his patients. You can't go wrong if you choose Dr. Paul Cortez as your family pediatrician.

A Systemic Billing Nightmare Wrapped in a Pediatric Office…read more I want to preface this by stating that Dr. Paul Cortez, MD is a genuinely personable pediatrician who provides good clinical care to our kids. However, his medical expertise is completely overshadowed by the predatory, deceitful billing practices of his pediatrics office and the broader John Muir Health system. A well-child exam should be a stress-free milestone, not a traumatic, anxiety-inducing financial trap for parents. This Alamo Pediatrics clinic operates on a deeply ingrained culture of surprise billing. If you ask even a single question about your child's development, they will immediately unbundle the visit and slap you with steep diagnostic charges. During our most recent well-child visits, we brought our sons in expecting standard, ACA-mandated preventative care. Instead, weeks later, we were hit with surprise bills. The clinic purposefully unbundled routine pure-tone hearing screens and submitted them as standalone diagnostic tests under CPT code 92551. By deliberately withholding the required preventative modifier, they forced our insurance, Aetna, to kick the charges straight to our family deductible. This is not an isolated "clerical error" - this exact same billing nightmare happened to us last year, costing us three months of endless phone tag to fix. Given how systemic this is year after year, I am absolutely sure his practice manager is complicit in this defensive revenue-generating strategy. When you try to resolve these issues, the front desk completely washes their hands of it and punts you to the John Muir central billing department, which operates like a black hole of unreturned voicemails and hour-long hold times. When I finally cornered a billing representative named Karen, she aggressively tried to gaslight me, claiming a standard pediatric hearing check is a "diagnostic" test. It wasn't until I physically conferenced in an Aetna representative on a three-way call and had to yell over her pushback that they backed down and agreed to recode the visits. Yet, they even managed to completely botch the correction. For one of my sons, their incompetent billing department submitted the corrected claim by billing the exact same hearing test three separate times on a single invoice and STILL forgot to attach the preventative modifier. A doctor's office should be a trustworthy partner in your child's health, not a bureaucratic adversary that weaponizes medical coding to nickel and dime families. Save yourself the immense administrative trauma and find a pediatric practice that actually knows how to bill preventative care accurately and honestly.

Dr Hanson was my daughter's pediatrician for 13 years. Her father was the one who took her to all…read moreher medical appointments because he had a short commute (mine was 90+ min one way) and he had a flexible schedule. Every year since she was 4 years old, teachers would say she needed to be evaluated; she might have a learning disability. We had dedicated parent-teacher conferences to tell us about her school struggles. Multiple times every year I asked her father to set up an appointment to see Dr Hanson for an evaluation. He'd set the appointment, take our daughter and say Dr Hanson said everything was fine. Fast forward to when she was 15. A friend told me to look up adhd in the DSM5. My daughter checked every box. I made an appt with Dr Hanson and the first thing I said when I went to his office was "I think my daughter has ADHD." His answer was "Oh thank god you figured it out." Turns out my ex was lying to everyone the whole time - Dr Hanson, me, our daughter's teachers. Dr. Hanson advised me to use his out-of-network developmental pediatrician to get her evaluated, $6k. I thought it was crazy since we were paying for insurance. I called insurance and every dev pediatrician had a 1+ year wait list. Some were so full there was no wait list. Eventually, I found the in network developmental pediatrician and requested Dr Hanson send a referral to her. He reiterated seeing his out of network friend. I said this developmental pediatrician was in network. This was around March. I waited a month, called Dr. Hanson's office multiple times. They told me to call insurance. I called insurance. After a few days, it seems the office sent in a referral with my daughter's name but no developmental pediatrician's name. I called Dr. Hanson's office and they said they'd resend the paperwork. I was again advised to go with Dr. Hanson's out of network friend. Another month went by, Dr. Hanson's office told me to call insurance. Insurance said this time there was a referral to the developmental pediatrician, but there was no patient name. This reeks of gatekeeping and sabatoge and possibly some other odd dealings where physicians might be getting kickback from friends. After 13 years, I switched pediatricians. It was an absolute cluster.

I rember going to Dr Hanson as a child and loved him. If I ever have children of my own, still live…read morein the area and he hasn't retired yet I will be taking them to him. He is a great compassionate man that loves children.

Top notch care and always responsive. Taken our kids here for years - Dr Borden is the best!read more

We absolutely love Dr. Nash and his practice. His office is always thorough with us through…read morescheduling and insurance. Dr. Nash spends a LOT of time ensuring that all of our questions are answered. We never feel rushed or never feel like there is a "stupid" question when talking to Dr. Nash. He is very detailed in all of his direction and treatments for each of our five children. There have been times where we think we have an understanding of something through our own research but he has patiently explained to us medical dynamics that we are unaware of. I called in tonight (right before they closed) worried about whether or not to take a very sick child to the ER and his office staff ensured all of my questions were answered and provided the right direction without rushing to end their day. We fully trust Dr. Nash and his staff and would recommend him to anyone!!

Dr. Evans has been my sons' pediatrician for 3+ years. I appreciate his patience and…read moreprofessionalism when treating my kids. He is a great doctor who gives straightforward, helpful advice. I fully trust him to take good care of my little ones. Very grateful to have found such a wonderful doctor!

I'm not exactly sure why there aren't dozens of reviews written for Dr. Evans. He is amazing! I…read moreoriginally wanted a female pediatrician for my daughter so she could relate/understand what I was going through and anything that my come up with my daughter too. As it turns out, Dr. Evans is exactly what we needed. His bedside manner is incredibly sincere, compassionate, and understanding. He's a younger doctor which turns out to be a wonderful bonus because he knows the most current information regarding health and safety stats and research done around various topics that have come up in our visits. One of the things I love most is that he is very inquisitive and really dives in and takes his time to make sure he hears me out and has asked all questions that could exhaust all of the possibilities with any illness we've presented him with. He is so thorough and reassuring too. He spent more than 2 hours with us and then let me stay in the room to nurse for over an hour as well (on several occasions!). The staff is wonderfully warm and helpful. They get the door for me, help me carry my bag/car seat, guide me through paperwork with patience and kindness. I just love this office! PLUS, The Medicine Shoppe Pharmacy is just down a block and they do medicine in liquid suspension form for babies so that's SUPER convenient. I love this office and Dr. Evans is our hero. He figured out my daughter's silent reflux be being persistent and digging to find answers even when her symptoms were not typical. He went the extra mile to be sure and sent her to a specialist so she didn't have to continue to suffer. We left Walnut Creek Pediatrics to come see Dr. Evans on a friend's recommendation. I'm so glad we did. Summit Pediatrics is far and away better than Walnut Creek Pediatrics based on how they're run and how easy it is to get a hold of someone, get calls back, and be seen immediately. Plus, they treat you with gentle, knowing compassion at Summit Pediatrics - unlike Walnut Creek Pediatrics. I just can't say enough great things about thus wonderful doctor and practice. We are forever in their debt for their wonderful service to our family.

Dr. Chang is the most knowledgeable pediatrician I have ever met. Very caring and very nice to my…read morekids. My eldest daughter is 5 and she hates to see pediatricians except him. He deserves 10 stars! But beware his receptionist is very rude and quiet. He deserves a receptionist who's more warm and welcoming.

Dr Chang is the best doctor out there. He was in the hospital for the birth of our daughter every…read moreday. Never rushes and answers all questions. He was also my doctor for a few decades for me so I'm happy to have him be the doctor of my kids. Very knowledgeable, understanding and caring.

I was turn away by them today because I don't get my children flu shot's…read more As a medical provider you should guide patients not flat out refuse to see them because of a personal choice such as this one. Shame on you and your practice.

This review is neutral, not I love it or I hate it…read more Doctor was nice when I took my little guy. I kinda felt rushed, perhaps because he had a student shadowing him, not sure. Our previous pediatrician was wonderful, truly sincere and even gave us his personal cell number in case anything ever happened (this is back in OC), I didn't get the same feeling from Dr Toby. I also was supposed to get a referral back from this office for a dermatologist, well its been 4 months and I never got a call back, that's just unacceptable customer service. I found another pediatrician for my little guy, who seems very sincere and gave us his personal cell number (without even asking for it). Perhaps I came on an off day for this office but when it comes to my kid I don't take any chances.

If I could give 10 stars to Dr. Jeiven, I would. She is thorough and passionate about her…read moreprofession-- a 100% true "doctor" first and cares the most about the well-being of her little patients. I have taken my kid to at least a dozen GI doctors and most were either inexperienced or dismissive. Dr. Jeiven figured out his problem on day one. She is thorough and gives a substantial amount of time to the patient. She asks the right kind of questions and makes recommendations quickly and her office gets the ball rolling--no wait and no anxiety. If you are worried about your kid's GI issues and have been frustrated with the unavailability of elite doctors at Sutter or Stanford and LPCH, don't wait-- get your kiddos to see Dr. Jeiven and you will be happy that you did that. I do not understand why the Bay Area has so many overworked and unavailable pediatric specialty doctors who do not care about the urgency of their patients' issues. Dr. Jeiven is not at all like that. While I am sure she's super busy too! But once you make an appointment, she gives her 100% attention to solve the problem. She has a wry sense of humor--keeps a straight face and says hilarious things. Great bedside manners are a plus.

I can't even begin to express how amazing this doctor is. She goes so far beyond the call of duty,…read moreit's hard to move on when your child becomes an adult. She has saved my son's life on more than one occasion. Her professionalism, empathy, and compassion are untouchable. She forms a relationship with both her patients and their families. No one has ever understood our son or cared for his stomach issues like she has. She is an absolute diamond.

We love Dr. Benway and her staff. She has been our daughter's pediatrician since she was born, and…read morewe couldn't be happier. We had to switch to Kaiser for a brief period and I couldn't get back to Dr. Benway fast enough. Being a first time mom, I have a lot of questions and Dr. Benway makes herself available. She always returns phone calls and never makes me feel silly for asking. The staff of young ladies really know their stuff and they make vaccination appointments bearable. They are so fast that by the time my daughter realizes she has had one poke, they are already done with all 4. I would recommend Dr. Benway to anyone who is looking for a great pediatrician.

I can't say enough positive things about my kids pediatrician. We transferred care, from Kaiser and…read moreare just in love with her staff! Dr Benway is the perfect pediatrician for a mother whose goal is to be the best. She's thorough yet realistic about what parenting means. She keeps you grounded!