1. Susan Jeiven, MD

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Walnut Creek, CA

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Susan Jeiven, MD

4.8 (13 reviews)
Open • 8:00 am - 5:00 pm

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Review Highlights - Susan Jeiven, MD

“Dr Jeiven sees two of my kids, both of whom had undiagnosed silent reflux for years without our knowledge.”

Mentioned in 7 reviews

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Yi Zheng - Payment portal from the link in Dr. Zheng's email.

Yi Zheng

3.9(97 reviews)
0.0 mi

Excellent service and excellent care. Katie did an outstanding job. She explained everything…read morecarefully and answered all of my questions. The front office was very accommodating with respect to my appointment needs.

My experience with Dr. Yi Zheng was very disappointing…read more Appointments were always late and often felt rushed. Every appointment was late, including my first visit. (more than 30 minutes late with no apology) Follow-up care was also lacking. My ultrasound results (which included medical terms I did not fully understand) were posted on the patient portal by the ultrasound provider, but Dr. Yi Zheng did not add any explanation, comments, or follow-up to help interpret the results. My endoscopy appointment was also delayed, and afterward I was not given an explanation of what was done or any immediate post-procedure discussion. Another phone appointment was automatically scheduled without discussing it with me first, and again the doctor joined the call more than 30 minutes late. The conversation lasted only a few minutes and felt rushed. In contrast, my previous gastroenterologist would speak with me before and after procedures and provide results directly through the patient portal, without needing additional billing phone visits for basic follow-up. Communication through the Tebra patient portal was also an issue, as I did not receive a response when I requested assistance and asked about changing a provider for a gastric emptying study. When I contacted the office, staff were unable to confirm whether messages are regularly reviewed by the doctor. Overall, this was one of the most unsatisfactory experiences I have had with a medical provider in terms of communication, follow-through, and coordination of care. I would not recommend this provider.

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Susan Jeiven, MD - gastroenterologist - Updated October 2026

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