Always great service and good care, couldn't ask anything more from my primary. Ease of scheduling…read moreappointments and in house lab work is awesome

I am incredibly grateful to have Dr. Ward as my PCP, she truly exemplifies what excellent…read morehealthcare should be. She is knowledgeable, attentive and genuinely cares for my health. What sets her apart is the strong focus on prevention--taking the time to educate, offering thoughtful guidance, and anticipate potential issues. She consistently goes above and beyond, never rushing and always making me feel heard and supported.

A Systemic Billing Nightmare Wrapped in a Pediatric Office…read more I want to preface this by stating that Dr. Paul Cortez, MD is a genuinely personable pediatrician who provides good clinical care to our kids. However, his medical expertise is completely overshadowed by the predatory, deceitful billing practices of his pediatrics office and the broader John Muir Health system. A well-child exam should be a stress-free milestone, not a traumatic, anxiety-inducing financial trap for parents. This Alamo Pediatrics clinic operates on a deeply ingrained culture of surprise billing. If you ask even a single question about your child's development, they will immediately unbundle the visit and slap you with steep diagnostic charges. During our most recent well-child visits, we brought our sons in expecting standard, ACA-mandated preventative care. Instead, weeks later, we were hit with surprise bills. The clinic purposefully unbundled routine pure-tone hearing screens and submitted them as standalone diagnostic tests under CPT code 92551. By deliberately withholding the required preventative modifier, they forced our insurance, Aetna, to kick the charges straight to our family deductible. This is not an isolated "clerical error" - this exact same billing nightmare happened to us last year, costing us three months of endless phone tag to fix. Given how systemic this is year after year, I am absolutely sure his practice manager is complicit in this defensive revenue-generating strategy. When you try to resolve these issues, the front desk completely washes their hands of it and punts you to the John Muir central billing department, which operates like a black hole of unreturned voicemails and hour-long hold times. When I finally cornered a billing representative named Karen, she aggressively tried to gaslight me, claiming a standard pediatric hearing check is a "diagnostic" test. It wasn't until I physically conferenced in an Aetna representative on a three-way call and had to yell over her pushback that they backed down and agreed to recode the visits. Yet, they even managed to completely botch the correction. For one of my sons, their incompetent billing department submitted the corrected claim by billing the exact same hearing test three separate times on a single invoice and STILL forgot to attach the preventative modifier. A doctor's office should be a trustworthy partner in your child's health, not a bureaucratic adversary that weaponizes medical coding to nickel and dime families. Save yourself the immense administrative trauma and find a pediatric practice that actually knows how to bill preventative care accurately and honestly.

Best doctor in the East Bay! He is such a kind and caring man. He listens and gives you as much…read moretime as you need during your child's appointment. I woulod give him 10 stars if I could.

For the past two years, our children have been under Dr. Ashley's care, and we couldn't be more…read moregrateful. She is kind, compassionate, incredibly responsive, and brings so much energy and warmth to every interaction. There have been multiple occasions when one of our children have shown signs of an ear infection late at night, and she responded promptly, saw them to make an accurate diagnosis, and made sure they received the treatment they needed as soon as possible. Whenever my kids feel anxious about an appointment, she is able to calm their fears, make them feel safe, and even turn the visit into a positive experience. I especially appreciate how thoroughly she explains medical concerns in a way that's easy to understand. She takes the time to answer questions and listens to my concerns. I always feel heard, respected, and confident in the care my children receive. We are so grateful to have found Dr. Ashley and highly recommend her!

Found Dr. Ashley when I was looking for a pediatrician to pierce my daughter's ears. We did a home…read morevisit and the process was extremely smooth. Dr. Ashley is very friendly and she took her time with the markings and made sure everyone was satisfied with it. The actual piercing itself was so quick and she got the position exactly as marked! The fact that we were at the comfort of our home was so important for us. Highly recommend Dr. Ashley!

Dr. Steelman is a knowledgeable, kind, and warm pediatrician. I can't imagine having anyone other…read morethan her. She has taken care of all of are children and they trust her as well.

I cannot say enough wonderful things about Dr. Maria. She is an incredible doctor who truly cares…read moreabout her little patients--as well as their families! We've been with Dr. Maria for nine years and have three kiddos under her care. Every experience we've had with her has been supportive and thoughtful. Dr. Maria is unlike any other pediatrician. She gives out her personal phone number, and you can contact her at any time. This is especially important when you have a baby you're worried about in the middle of the night. Her availability has saved us from unnecessary ER visits many times! She also makes house calls for the first few newborn visits, which is such a gift in those early months of parenthood. She's exactly the person you want in your corner as a new mom. Her office is welcoming, kid-focused, and warm. A special touch we love is her well-trained dog who joins visits--this has made vaccines so much easier for our kids! I cannot recommend Dr. Maria enough. I refer her to all my friends and will continue to do so. You will not be disappointed with the care you receive at her office!

We love love love Dr. Nam and the other doctors and nurses at this facility. I think we've seen all…read morethe doctors here in our 10 year time with them. They have been our advocates in raising three children, the oldest of whom is 17. Dr. Nam has walked us through physical sicknesses, allergies, the rough pre-teen hormonal years and rougher teenage hormonal years, the mental health challenges that accompany those hormonal years, and supported us when my son was diagnosed with ADHD. At every turn, we have been treated with joy and respect--and I say joy because you get the impression the doctors/nurses here are always happy to see us and the children. That is how Dr. Nam has made us feel each time. I cannot recommend these people highly enough. Even after we moved, we continued to stay with WC pediatrics because of the amazing care our children have received.

Gosh this is an amazing office. Dr. Nam and staff are just wonderful. My husband and I are new…read moreparents and we couldn't be happier. She is the master of her craft; very helpful in all things pediatrics. She is funny, sweet, very knowledgeable and dedicated. I know we are in good hands. She is a wonderful doctor and we are so grateful that she could be our little one's doctor.

Fantastic doc, so down to earth, warm, and friendly. Spent probably an hour with me during my first…read moreappt - which seems so rare these days

We needed to look for a doctor near Dublin since we moved recently. After doing some research, I…read moredecided to get him in with Palo Alto Medical Group on Dublin Blvd. It was both really convenient from where we live and I felt like I can trust their care. I was able to get my son an appointment with Dr. Weger. Medical group is located on Dublin Blvd and Tassajara. The hospital was clean and new. They had pre-mailed me the forms so by the time I checked in, they called us right away so the wait time was virtually none. Reception desk was friendly. Dr. Weger is excellent! I could tell Dr. Weger was easy going and immediately liked how she was so gentle and sweet with my son. She was very thorough, going over everything - i didnt feel rushed or insincere. You can tell right away that she is genuine and caring. She is also very knowledgeable. She pointed out a few things that we needed to further check on and when I didnt understand something, she clearly explained and at one point even drew diagrams to explain. I am so glad we were able to see her as other doctors werent as thorough with the check ups. I am glad my son saw Dr. Weger! Definitely a fan!!!

Top notch care and always responsive. Taken our kids here for years - Dr Borden is the best!read more

We absolutely love Dr. Nash and his practice. His office is always thorough with us through…read morescheduling and insurance. Dr. Nash spends a LOT of time ensuring that all of our questions are answered. We never feel rushed or never feel like there is a "stupid" question when talking to Dr. Nash. He is very detailed in all of his direction and treatments for each of our five children. There have been times where we think we have an understanding of something through our own research but he has patiently explained to us medical dynamics that we are unaware of. I called in tonight (right before they closed) worried about whether or not to take a very sick child to the ER and his office staff ensured all of my questions were answered and provided the right direction without rushing to end their day. We fully trust Dr. Nash and his staff and would recommend him to anyone!!

We love Dr. Benway and her staff. She has been our daughter's pediatrician since she was born, and…read morewe couldn't be happier. We had to switch to Kaiser for a brief period and I couldn't get back to Dr. Benway fast enough. Being a first time mom, I have a lot of questions and Dr. Benway makes herself available. She always returns phone calls and never makes me feel silly for asking. The staff of young ladies really know their stuff and they make vaccination appointments bearable. They are so fast that by the time my daughter realizes she has had one poke, they are already done with all 4. I would recommend Dr. Benway to anyone who is looking for a great pediatrician.

I can't say enough positive things about my kids pediatrician. We transferred care, from Kaiser and…read moreare just in love with her staff! Dr Benway is the perfect pediatrician for a mother whose goal is to be the best. She's thorough yet realistic about what parenting means. She keeps you grounded!

Dr. Kong is an exceptional pediatrician. His compassion, knowledge, and warmth put nervous parents…read moreand children at ease within moments. When deciding who to entrust with our child, we chose a path already traveled and became a second-generation patient of our beloved Dr. Kong. If you get the chance to meet with him, you will only be impressed. His staff (especially Jennifer) are equally as lovely and provide warm smiles, caring hugs, and even a toy on difficult shot days. You and your child will be in excellent hands at Walnut Creek Pediatrics.

I feel so blessed to have found this Dr for my babies. He truly is the best. With speaking to my…read moreother mom friends, they have such a hard time getting an appointment or the Dr won't even see their baby if they have COVID like symptoms. Not the case with Dr. Kong. I can always get in day of or next day when I'm worried. He is so kind and so knowledgeable and I really trust him. Thank you so much Dr. Kong for everything!!!

This practice was recommended by my preschool back in 2010 and I am sooo thankful for the…read morerecommendation! Dr. Kubalik and Dr. Haskell are fantastic. Highly recommend.

Best pediatrics practice around, hands down…read more Their docs are super good with the kids and very thorough. They have always found ways to open up availability for us to see them if needed. We feel so lucky that we were able to get our family into their care.