Our house was built in the 1950s and it desperately needed a facelift. We had also recently completed a room addition in the back of the house and the designs did not match. The transition between the two parts of the house was blaringly obvious. We needed to have the old siding replaced, a large portion of the stucco re-done or repaired, some electrical as well as various smaller cosmetic changes. We researched approximately 4-5 general contractors on Angie's list, all of which had excellent reviews. It was a big decision for us and was the first time we had hired a contractor for such a big job. Needless to say, we had several questions and little knowledge as to how the process would go. The project manager, Robert Barnes, became our main point of contact and was always very quick to respond. He patiently and thoroughly answered all of our questions and even met with us after hours on at least a couple occasions in order to accommodate our schedule - all before even signing a contract. When we were presented with a quote and later a contract we found them to be very clearly defined and itemized, something we did not see with other companies. At least one contractor we talked with wanted a large down payment upfront, which is not in accordance with the laws governing general contractors. With Berkley, the payment schedule was in accordance with the law and very transparent. In fact, a significant amount of work was already completed before we even received the first invoice. Ultimately Robert's demeanor along with the professionalism of the company led us to choose Berkley Construction for our project.
Upon signing the contract we were given a start time and approximate completion date and as promised our project started on the expected date.
The crew showed up on time each morning and worked diligently throughout each day. Robert made it a point to touch base each morning to communicate progress and made sure to continue to answer all of our questions as well as address any concerns or changes as they came up. He really listened to what we said and clearly understood our concerns and priorities for the job. Even without prompting, he demonstrated that keeping within our budget and making efforts to cut costs without compromising quality were on the forefront of his mind. It had been our experience with previous smaller jobs and we had heard from numerous people that it is pretty common for a contractor to be very responsive while trying to gain the contract but then communication quickly becomes less of a priority once they have it. That was not the case at all with Berkley Construction. Robert was just as easy to reach after we signed and if for some reason he couldn't take our call he was ALWAYS prompt to return the call.
As with any construction project, unexpected problems would sometimes arise. If there were any deviations from the plan, Robert was very proactive in communicating what the issue was and letting us know what his plan was to deal with it. In every interaction it was clear that our satisfaction with the progress and quality of the job was their main concern. Surprisingly, even with the addition of work required, the cost very rarely changed and when it did it was for something that was truly out of their control.
Another aspect of working with Berkley construction that we appreciated was their flexibility as the project evolved. For example, about halfway into our remodel we decided that we wanted to add stone veneer to the front of the house. Robert quickly arranged several sub-contractors to come out and bid the job until we found the right fit and ultimately helped with many aspects outside of what we considered to be the scope of the original project.
In summary, I am very happy with the experience we had as well as the quality of work completed. I cannot say enough positive things about them and especially the project manager, Robert. I give Berkley Construction my highest recommendation. read more