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Hamilton, OH

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Berkeley Square Retirement Community

5.0 (1 review)

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5 years ago

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Heritagespring Healthcare Center of West Chester

Heritagespring Healthcare Center of West Chester

1.5
(13 reviews)
11.6 mi

Great facility and staff. Food is unattractive and sometimes inedible. We have had competent and…read morecaring nurses but several times have to go out to get fast food, for example when the chicken was do overcooked that the patient could not even cut it.

The food here is mediocre. Sometimes, it's awful or even non-existent. Right now, at 5:45 on a…read moreweekday, I still don't have my lunch. I started reporting it at 2:15. When you press your button, it always takes at least 30 minutes before someone responds. Sometimes an hour. I've learned to buy meal bars and keep them around for emergencies. This is certainly not the first time this happened. This place is extremely understaffed. Today, the aide told me I'm on a list of 5 people who got no lunch. When I came here 2 years ago, I was horrified to find out the aides also have to serve meals and pick up trays. So we NEVER get good service. Whoever runs this place is an idiot. The other day, when several aides called in to say they were not coming in because of the heavy snow, they put 2 brand-new aides working together on the WORST hall. The blind leading the blind.... Many patients here have dementia. I'm here because of severe arthritis. It gets kinda lonely if you meet somebody and have a nice conversation, but the next day they just give you a blank stare. I wouldn't recommend this place to ANYONE!

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The bathrooms being inside staff break rooms
The bathrooms being inside staff break rooms
Fridge in kitchenettes
Fridge in kitchenettes
Dishwashing area

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Dishwashing area
Tri-County Care Center

Tri-County Care Center

4.5
(2 reviews)
6.1 mi

To whom it may concern, I had a dear friend pass away New…read moreYrs eve, 2024 and was unaware due to a number of missed calls and illnesses. It was Mrs. Lois O'Hearn, friend for 40 years. I also had my phone wiped out of many numbers when it crashed on January 21. Peggy(Lois's daughter). I was wondering if you could contact Peggy and ask her to call me--Susan. 5138235405 If that is asking a question that you are unable to fulfill, please advise another way that may be available. If I need to come in person, let me know. Thank you. Susan Feldman Sfeldman949@gmail.com Cincinnati OH 45211

Nursing homes are never a fun place to go, in my opinion. I have never liked going to them since I…read morewas a child because they just exude so much sadness, and "the end is near" resonates in my head as I cross over into that threshold. When I heard the news that my grandpa was being transferred to this nursing home from the hospital my heart sank. I didn't wan to go. Hospitals are bad enough, but nursing homes...ugh. Not to get too much into my personal life, but my grandpa is there because he needs to have physical therapy after a mini stroke. I honestly didn't know nursing homes offered such services, and I decided to go and see what this was all about. As I pulled into the parking lot of the nursing home, my stomach knotted up and my heart started to beat a little faster. Old images of preconceived ideas shot up as old memories thrust themselves forward and I was dreading it. I gathered my wits, and walked into the lobby. The receptionist must be used to the regulars that come in because she didn't offer to help me, and didn't require me to sign in. I asked her where to go, and she gave me a vague idea after I walked through the double doors. Once I walked in to the main section, I have to admit I was a bit surprised. The halls were well lit, and ironic as it sounds, the place didn't smell of the traditional nursing homes that I remember from the past. There were some people sitting in the halls, but the majority of them were smiling and seemed happy, and well taken care of. When I got down to the physical therapy section to see my grandpa, I was surprised to see a chorus going, and the halls were swelling with beautiful and happy voices singing songs that I'm sure invoked many memories of youth. In the physical therapy ward I was even more pleased when I saw the staff and how they treated the people. They knew each one by name, and treated them all with kid gloves, while still being encouraging enough to get them to do their therapy. It made me feel so much better, and I'm so glad that I actually went down there to see this place. The people weren't just wandering around looking lost, and every chair and bed had an alarm on it in case that resident got up or fell at any time. When it comes to nursing homes, this one definitely seems to be high on the list and has definitely changed my stereotypical view of these places. Keep up the great work Tri-County Extended Care, and thank you for putting me a little more at ease.

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Tri-County Care Center
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Tri-County Care Center

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Berkeley Square Retirement Community - assistedliving - Updated July 2026

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