Love this place. I have been a resident for a year now. The staff is excellent with a few minor…read moreexceptions. Call light times could use improvement along with more and experienced staffing. The staff they got works hard everyday to be their best. As far as cleanliness goes it's getting better daily with little in the way of smells. Food is good but could be better. Activities are top notch they are genuinely concerned about entertaining residents. When you walking in you are greeted by the best receptionist. Would definitely recommend. 4 stars

My son was transported there under a wrong diagnosis of low back pain when he had a spinal injury…read more When we got there, we called 911 right away to have him transported right back out. There was an employee talking on her phone loud as soon as we entered the lobby talking about she was going to beat someone up. The staff did not get up from their seats to do or say anything (other then one kind nurse advised us to call 911 and get him out of there right away because they can't care for him.) The entire place was filthy. Trash and dirty sheets on the floors in the rooms. No Ac and it was 94 degrees outside. Holes in the ceiling and walls. Construction being done outside of the rooms. Patients had no clothes on due to the heat. He had no call button, no proper bed for his condition. I would not send a dead dog there and I'm so shocked that place is even open. I feel sorry for the people there without family to advocate for their wellbeing. My son would have died if I let him stay there. Yelp is asking me to give it a star rating and won't let me post a review without a star. I would give it no stars if I had the choice.

The question begs to be asked of Yelp.... why aren't unfavorable reviews factored into an overall…read morerating? By not including any less than complimentary comments a clear picture is not being presented. My mother (and my father until his passing) lived in the Seasons community for 11 years - 9 years at Seasons and 2 years at Courtyard. The years in independent living was tolerable - Courtyard, not so much. The lack of staffing, particularly at night, was very concerning. When you have one nurse on duty and a scattering of aides handling 3 floors of elderly residents, this is makes for a less than ideal assisted living arrangement. Care conferences were never held, repairs requested for her apartment (broken tile in bathroom - possible trip hazard), thorough apartment cleaning as stipulated in lease agreement each took over a year to achieve. Other than an ideal location there is nothing ideal about Courtyard. My mother at age 96 passed away recently and no one in the management of Senior Lifestyle had the humanity to even utter condolences to our family. Concerns regarding the facility were also voiced to the President of Senior Lifestyle in their Chicago headquarters and has also been completely ignored. Would NOT recommend this facility to any family looking for an assisted living facility.

My family was very pleased with my dear mother's stay at Seasons for short term rehab.  From the…read moremoment she arrived until she was discharged, she was treated with the highest level of professionalism and compassionate care.  The facility is very nice, very clean, safe, and we felt very safe with the covid protocol that was in place.  Her room was lovely and everyone was very accommodating and responsive.  All of the staff/administration were very helpful, approachable, knowledgeable, kind, considerate, and went above the call of duty to make my mother's stay a great experience.  We appreciated the friendly and hard working housekeeping staff, food staff, and all of the workers whom we encountered from day to day!  The food was good/prepared well and extra care was taken to ensure I was served meals with regard to my nutrition restrictions.  Heartfelt and special thanks to the Therapy Dept., Nursing Staff/Medical Team and the Social Worker!  They worked tirelessly to provide the highest level of care that we have received anywhere and it was absolutely the primary reason for such a great and successful outcome.  We would highly recommend Seasons to any family looking for great, quality care!

Great place. The nurses are very caring. They try their best to do a good job. When considering…read moreoptions to place loved ones in a long term care facility this place exceeded my expectations regarding cleanliness, kindness of staff, and the number of staff members visible & actually working in patient care areas. My family member has been here one week today. I can honestly say, I feel I am leaving my dad in good hands. I am so glad I chose this facility. I have received calls from the nurses daily notifying me of changes in his doctor's orders. As a healthcare provider myself I am very observant of the care the staff provide for my family member and others who live here. I usually come at dinner time. The food is appealing and they offer the residents additional choices if they are not happy with their meal. So, if anyone is considering long term care placement. This facility can be used as a guide to compare other long term care facilities against.

This is not a very nice place for several reasons! My cousin was here for several months and it was…read moreterrible! The bedding on the bed was not changed for several weeks straight! My cousin was not bathed for several weeks at a time! The so called meals were a joke! Who would serve a person five pieces of toast for breakfast? No fruit or eggs or anything else with it just toast only! They took brand new clothes to the laundry and never brought them back and her name was written inside her clothes but was never returned. What about the night time nurses and aides all going outdoors to hang out with patients needing attention and the phones ringing off the hook and not answered! The receptionist during the day was very rude when asked to find the missing clothes that are still missing! This place is terrible! Do not trust your loved ones here, please consider other places!

Amazing! Caring! Wonderful! My parents have lived in the Assisted Living section of this…read moremagnificent Retirement home for only two weeks, and they wish they had moved in sooner! When they say that "everyone is family at the Kenwood," they certainly mean it! Anything my parents have requested, is always delivered with a smile and a hug. I haven't seen my father smile so much in years! My Mom is dancing and laughing again! The staff is so dedicated to making sure that every person feels nurtured and pampered. The food is deliciously and meticulously prepared by awesome chefs and served on china by smiling servers who are truly there to serve! The nursing staff is so knowledgable, helpful, and friendly! They have a beautiful beauty salon and spa, which offers every service imaginable. There are activities each day and also afternoon movies, shown in their own theatre. This place is a mix between a cruise ship and a five star hotel. I highly recommend The Kenwood to anyone who is looking for a very special place for their parents, or themselves to happily live thru their retirement years!

I have lived at The Kenwood for 3 years. I love my apartment the varied activities and I have…read moreenjoyed lots of new friendships

My parents have been live here. Unfortunately, I am sad to say that I'm extremely disappointed in…read morethe professionalism of the management team and their lack of concern of the residents. The rooms are very unclean and smell like Irvine, understaffed, soiled bedding, call buttons never work and parents have to wait 30 minutes for assistance when really needed. When I asked a caretaker when my Dad would fall how would they now to come in the room to help him! Answer: They wouldn't know to come in to help because the call buttons in the facility do not work. I guess that explains the staff screaming down the hallways. Due to the lack of care we have decided to look at other Senior Living options. This is very sad when you are trusting the facility meet your expectations after what bill of goods they sold us. My advise is if you really love someone then do not send them to Brookdale.

I will admit the place seems to be clean but if you have family drama; they overstep their…read moreperimeters and pick sides. I was POA over my mother but my Aunt and sister told them if I called they were only able to tell me she was resting comfortability. They were not allowed to give me any other information.

Gosh is this a nice place! Grandma is happy and after staying with her over spring break, so am I…read more She has her own apartment, but a cleaning lady comes once a week. Helping hand comes in to distribute her meds and check her blood sugar level, etc... It's a nice balance between independent living with some assistance. She goes down to the cafeteria for lunch and dinner and I must say, I was impressed with the dinner. As were my six-year-old and two-year-old and that's saying a lot! Lots of optional organized activities. Grandma goes to bingo regularly. Choir, poker... Just checked the calendar there's something for everyone. And they keep a couple rooms open for visiting out of town family. That's what my girls and I did. Very convenient.

I already shared my review. I think the management and staff are extremely uncaring. I now live…read morein another assisted living facility. It's not as fancy the food is not quite as good but the people that run it are caring and efficient and excellent. The lodge is very inferior.

I stayed only 5 hours and then was rescued. I was there for rehab. Although the place was packaged…read morenicely and front staff was cheery, this was a smoke and mirror operation. Most staff was temperary. Abannoned me on toilet, in painful position Did not answer emergency button when I needed help. Caused unnecessary physical pain by wrenching me into unnecessary stance. Demeaning, uncaring nurses and aides. Did not have my medicines available. Refused to follow my doctor's medication protocol for pain meds. Disrespectful of basic human needs. Don't make this mistake of choosing a glittery place that hides the darkness of an uncaring, cruel, and demeaning monster.

Care for elderly? I'll let you decide. My mother worked for…read moreseasons for over ten years. She is a breast cancer survivor and went back to work following her double mastectomy. She was well liked by the residents and their family, often receiving thank you letters and cards for going above and beyond what is expected of her. In Feb. 2012 the fuel pump went out on her car. She brought in a receipt for repair, but was still written up. Now this alone seems fairly cruel to discipline someone for something unexpected that could happen to anyone. But what really takes the cake. Easter Sunday she was scheduled to work and woke up to a dead battery. Again she called her job, left messages, and brought in a receipt. The following Monday she worked, was off Tuesday, and FIRED Wednesday. The lack of compassion from the management here is rampant. The care more about their bottom line than for the years of hard work and dedication their staff put in. Just imagine putting your vulnerable loved one in the care of these types of people. Imagine how far they would go to pocket as much of your hard earned money they can.