I came here to visit a family friend who is currently residing in the assisted living portion of…read moreThe Glen. My quick impressions were that facility was new, impeccably clean and the staff was cheery and friendly. As I was coming around the holidays I found it nice that there were wreaths and Christmas decorations around the campus - it felt homey and warm. Overall, from how I saw the staff interact with my family friend, I felt like she was in good hands. I left with good peace mind.

From the owner: The Glen is a senior living community located in Union Township, OH. Our culture of compassion…read moretruly sets us apart. At The Glen, we're here to serve you, so you can enjoy all that life has to offer. We're proud to offer a wide range of care options to suit every need, from assisted living, independent living, memory care and skilled services. Visit us today to learn more!

Our mother moved into Eastgate Village 10 years ago to the date. She had to go through some…read moreadjustments when she first got there but it was the greatest move for her! She made lots of new friends. They allowed us to do a bit of customization (paint) in her apartment to make it feel more like her home. She actually lived in 3 different apartments throughout her time there. Sadly, she passed away last week. The team at Eastgate showed genuine concerned for our mother. They upgraded her services when something was needed to allow her to continue living in her own place versus moving to a skilled nursing facility. We really appreciated that! Mom loved her caregivers & I think they loved her back. It may not be the fanciest place in town, but I'll take care & concern over a showy exterior every day of the week.

I'm a fan; moved my mom from assisted living that was twice as much, the food is better and their…read morepeople COMMUNICATE with me. This is not a SNF but the people are attentive, work with me when there are issues, etc.

The SEM Community and especially the Haven have been a godsend to our family and parent. After my…read moreparent left the hospital, Sem Haven Rehab center took great care getting them back up on their feet and walking again. It was determined that my parent was in the beginning stage of dementia, so we have decided to keep our parent there, so they are safe, properly medicated, and cared for. I believe the SEM community is suffering through COVID like most care centers across the US. I am happy they keep our family posted on the number of cases and are doing their best to stay fully staffed.

I generously give this place 2 stars because the Physical, Speech, and Occupational therapy here is…read moretop notch. Unfortunately the staff is not fully vaccinated and Covid has run rampant among the staff. Which resulted in my sweet mother's death. Yes, the un vaccinated staff killed her. Mom had a will to live but Covid was too much. Also due to the Covid dancing among the staff they were severely short staffed. We pulled our mom out after realizing they had only 2 staff members on shift for 15? Memory care patients? Disgraceful. I hope on judgement day those unvaccinated staff members see who they killed, a sweet, kind, gentle, vaccinated woman who had more life left in her. You should all be ashamed.

StoryPoint - take notice: I knew from the beginning when AP calculated my mom's initial invoice…read moreincorrectly that moving her here was a BIG mistake. Pinebrook is nice, but the staff are very off-putting and somewhat dishonest. On move-in day, my mom went to the cafe for lunch, and I accompanied her. We were forced to sit with another man and his caretaker. There were several empty tables, but we were not allowed to eat privately. Next, the guy who is head of the dining room approached our table and asked who we were (as if we came in off the street to steal a meal). He assumed incorrectly that I was eating with my mom, but I had not ordered anything. He told me if I wanted anything it would be charged to her room. Ironically, that same evening, a Pinebrook Ambassador invited my mom to dinner. When my mom showed up alone, she sent my mom back to get me and my sister. She told the dining staff that we would all be eating for FREE since my mom was in the process of moving in. My mom only lasted 5 weeks. The food is terrible. Their website boasts "delicious, healthy meals." The meals are not delicious, nor are they healthy. My mother reported that everything tasted like it was reheated from a can. I also witnessed people sitting there for 20+ minutes without being acknowledged or served. Their website states they have a fitness center. The "fitness center" is about the size of a nice walk-in closet. It has a treadmill, a bike, and some weights. 24/7 concierge? Nope...... on the evening of Sunday January 26, after 8:00 PM, a few residents were locked outside. The automatic door was not opening to let them in. They pushed the button for help, and no one answered. One resident had to call her husband, who struggled with a walker, to come to the front door to let everyone in. My mom gave her 30-day notice around February 8. On Thursday February 20, my mom accidentally let her kitchen sink run over. She started running water and got side-tracked. (People get sidetracked.... one day I went to visit my mom and a female Pinebrook employee left her car parked in the circle, in front of the door blocking traffic, with the passenger door open and her purse on the front seat - she got sidetracked - it happens.) Water was in my mom's kitchen area and ran out into the hallway. The receptionist, her name starts with an L, called me at work to tell on my mom. She gave me a story that was hearsay. My sister went to assess the water, but it was already cleaned up. My sister spoke to L and asked her why she called me at work. They may have exchanged words but me adding it here would be hearsay (see what i did). On my way home from work, I called to see if I could speak to the Director (NG). Of course, L answered the phone. I asked her to give NG the message personally. I asked if maintenance moved the stove/refrigerator to clean up the water. She insisted they did (but I found a piece of wet cardboard under the stove - so did they move it?). And, then told me the unit was "highly damaged." When I told her my sister had already assessed the unit, L continued with her story. In fact, she started to talk over me so I raised my voice so L could hear that I was still talking. L accused me of being rude when she, in fact, was the rude one. I reminded her that I had already said "please" and "thank you " to her three times in the conversation. She hung up on me. On Friday, February 21, my mom went to the receptionist, L, and asked her to come and see the "damage". L refused and accused my mom of being aggressive. I would not be surprised if my mom said she would slap the crap out of L. My mom has a mouth. I do not believe for one minute that my mom was physically aggressive. As a result, I got a call from the director who told me that my mom could not stay there any longer. He also stated that my mom "had alcohol bottles in her apartment." I shut him down quickly as my mother does not drink. The bottles were in a box that was moved to Pinebrook in error. I left work on Friday and got my mom out of there. We moved my mom's belongings on Saturday February 22. I returned the keys and spoke to the director around 11:30 AM. I asked him who said my mom had alcohol bottles in the unit. "I don't remember." Of course, you don't. The bottles he was referring to were all wrapped in paper and INSIDE a box. I let him know that the common denominator in all the chaos (incorrectly reporting damage, reporting alleged aggression) was L, the receptionist. NG admitted that he should have been the one to assess the unit and call me. He also stated that "this happens all the time" (running water over into unit). And we would not be charged anything extra for the clean-up. After moving out, it took 3 emails and 2 calls to get a response from about the refund. We finally received a refund for the unused pre-payment of rent. I am thankful for that. However, the whole experience was unpleasant from start to finish.

Great care! Clean facility! Excellent therapy staff! I highly recommend this facility.read more

We need a 0 star rating for places like this. My mother had to go here for occupational and…read morephysical therapy after a hospital stay. Not only did they pretty much push us out the door when medicare issued a discharge, but the nurse taking care of her lied to me about my mother's condition which landed her right back in the hospital the next day. They had her on 2 different laxatives which forced them to keep her in diapers and it ended up having her dehydrated. DO NOT take a loved one here unless it is a last resort. They will not give good care and will do whatever they can to make their job easier.

We moved my 87 year old father into the Newtown facility a few weeks ago. Everyone that works there…read morewas helpful and understanding. I have not seen my father this relaxed in a year. The small setting makes him comfortable to walk out of his room and sit in the living room or patio and read the paper for an hour. In the past year he didn't want to leave his room for fear of getting lost. A few days ago I walked in to see my dad chatting away with Sam, a young aid, about Xavier University. Everyone working there is calm, loving and very understanding to the residents.

This is an experience from one of our families. "Mom first moved into an Assisted Living facility…read morein 2003 after her second husband passed away. Angels has been her fourth ALF as we moved mom from Indiana to Ohio and closer to Pinky. I just wanted you to know that Angels Care has been most definitely the BEST of the four places. Your aides and nurses are caring, conscientious, kind and dedicated to all the residents-the same qualities as their leaders, you two! So this is just an extra "Thank You" at this sad time of mom's passing.  I got chills when Pinky told me a couple of the aides were crying when they peeked in to see mom for the last time." -- Family of Jean M.

The age do not want to do their job the nurses are not nice with the residents and they're not…read moreprofessional they hold conversations in a hallway talking about others

Went to Twin Lakes a few weeks ago to check out a retirement/senior care facility for my…read moremother-in-law. It is very impressive in looks and staff. They are expanding, too. It's surprising to find out that it is a not-for-profit facility which means that once you are in they will keep you even if you run out of money. A lot of thought has been put into everything there and can give you some peace of mind.

Friendly staff and aids. Clean and very well taken care of. They answer all your questions and…read moremakes you feel good about having your elderly family member living there's

I have been a private care provider for a resident in the memory care unit for the past two years…read more I know the coronavirus has taken a toll on many facilities, but it is sad to see a decline in the basic needs of these residents due to lack of staffing. Families and care providers were permitted only recently access to resident's rooms and many found conditions unacceptable. Be sure to talk to other families who have loved ones here before you commit. The assisted living side seems better managed with a positive atmosphere. But the memory care side is lacking in proper education and management of memory care needs. I have personally heard staff talking about residents in a negative manner when I arrived in the lobby and they were not aware of my arrival. They were gathered in a nearby conference room. I feel there are very serious issues going on here and recently stopped working with my resident as I do not want to enter this building any longer to see this person declining due to lack of care.

When you have older relatives at a point they may need to reside in this Catholic space. My family…read moreplanned for it but the timing did not work. SEM has plenty of walking space including to the Miami River and even walking to Milford center. I worked personally with a nurse at SEM to gift household goods to staff. They are super compassionate - find a way to support staff who are paid minimum wage. My family had some as new shoes and SEM staff had a family with a teen their size who needed shoes to attend an Ohio state award. They did in my family's gift. We easily gifted that/plus more items, with compassion, and you can too!