It's been definitely real and all ive expected I love to be able to continue doing business here…read morecause I feel they are fair although I was caught off guard and with low prices I'm also in the position to accept their product knowing without looking that it's gonna be what's expected and worth the possible outcome than shopping anywhere else and hoping my family will enjoy as well In the future

My mother needed to find an assisted living situation in short order. I was frantic on a Friday…read moreafternoon as I called Assisted Living Locators. By Tuesday of the following week David Flautt had arranged for us to tour some great facilities he had identified using the information I'd shared. Having him with us on the tours helped us feel confident we were asking all the right questions. With David's expert help we were able to find the perfect place in record time. David not only helped us to explore the best available options based on our needs he also provided invaluable information about things we needed to keep in mind as we went through the process of choosing a place and how to make it happen. We learned that some of the things we had been worried about were not really issues. He made us aware of things we had not even thought about that we needed to know. Now only a month later, my mom is happily getting settled into her perfect new home. I can't say enough good things about David and about Assisted Living Locators.

Many years ago this place was top notch. Speaking from personal experience I would not pay straight…read morecash to have a loved one there. The turn over in directors over the past year. The shortage of staff in the past. The only director left is the activity director. The ones who cared were let go or quit. If corporate would have listened to many of us years ago when we all complained you would not be in this situation. I worry for the people there. Board of health was just out (twice this month) the critical issues is frightening. I would suggest do your research. Check the clerk of courts for information on pending case against them. Check the board of health website and talk to your local west side friends

Father fell seven time. Ended up with a fractured hip and elbow. The aides changed him with his…read morefeet in the air while he was screaming. Sent him to the hospita and never went back

****Avoid putting your loved ones here. They will tell you what you want to hear to have you sign…read moreon the dotted line. They will make promises to you and not follow through on them. Do not pay their community fee. You will be told that they will be attentive - however their staff will be on their cell phones checking their Instagram, Facebook, texting their friends - pretty much anything other than watching your loved one ...and if your loved one acts out while staffers are not being attentive and doing what they are paid to do (if you are reading this you know people with Dementia act out ) they will throw your loved one out and keep the community fee even after you were told that they will be attentive and refund your community fee if "resident ends up not being a good fit"

Great customer service! I never felt like my aunt 'just another patient,' which is remarkable to…read moreme. The staff is incredibly supportive and knowledgeable regarding her treatments.

This nursing home has had three owners in the past 4 years. As of December 1, 2017 it is "Premier…read moreEstates" run by Trillium out of Florida. Aides are lazy, management doesn't resolve any issues that are taken to them. The entire building and everything in it is falling apart or is totally unusable. The lady that runs the kitchen, Mary, tells the residents that the kitchen staff are lazy and that's why they aren't getting the meals that are on the menu. It's really Mary's fault for not ordering the correct food or enough food. Teenagers in the dining room are lazy, talk to each other over the residents and are always on their phones. The old director, Manny, had no idea about how to run a Nursing home. He left with Pristine. The director that Trillium brought in quit real fast when he saw how messed up the home and staff were. There's another new director so who knows what will happen. I DO NOT recommend anyone putting a loved one in this facility.

We have two loved ones at Ivy Knoll, and they have been residents since 2016…read more We looked at many other places before deciding on Ivy Knoll. It provided the best value, but more importantly, the staff is excellent. From nursing to maintenance to dining to housekeeping, the staff there go above and beyond. They treat our family like family, and they have come to be extended family to us, and very important partners in care. We have the ultimate trust and respect for the staff, and that makes all the difference in the world when you are looking for someone to care for a loved one. We feel like our family members are very safe and loved there. In regard to recent events with Covid-19, the staff is diligent in following Ky State Rules and Regulations, and did an excellent job keeping the residents entertained while on state mandated "lockdown." We could not be happier having Ivy Knoll as our partner in care!

From the owner: The Ivy Knoll independent living facility offers open-concept apartment living with personal care…read moreand assisted living services like all-inclusive health assistance, personal grooming, dressing, med reminders, and laundry. Our retirement home offers plenty of weekly programs and activities for residents to partake in.

I have had 2 family members at this location and while it struggles with most of the issues…read morefacilities are facing (lack of staffing, etc), I found that the quality of care here was better than some others. They have continuity of care with many staff members being employed for more than one year. The staff took the time to speak with my family and tried to make my family member's stay as pleasant as it could be. The food was served hot and seemed to be pretty tasty.

this place is horrible. ive been pushing button for help for 45 minutes and no one responds. when…read moreI got here my dad was covered in food and spilled coffee. horrible place. Inhumane treatment. why do you treat these patients like animals?