This place is terrifying.
A couple years after losing my dental insurance, I finally got a Groupon deal for a dental exam and cleaning here. When I came in, they had me do the usual paperwork, including signing a form stating I agreed to their privacy practices. But when I asked for a copy of the privacy practices before I agreed to anything, the front desk staff couldn't find one anywhere. Some of the staff didn't even know what I was referring to. By the time I left over an hour later, apparently they had still not found the privacy practices notice. Red flag #1.
Once I was in the chair, I noticed a computer monitor displaying the appointment calendar, filled with confidential patient information, about 3 feet from my face and easily legible. The calendar stayed up during the entirety of my time in the chair. Pretty sure this is not a "privacy practice" I would have agreed to? Red flag #2.
After the (very friendly and competent) hygienist Cathy completed my cleaning and complimented the excellent condition of my teeth, especially given that I hadn't had a cleaning in two years, Dr. Mingrone came in to see me. He told me that I had not one but TWO cavities that he offered to fill immediately. Mind you, I have never had a cavity in my life, and my previous dentist had told me that this was pretty clearly due to genetics, which meant that I could likely count on never having a cavity. So I was pretty shocked, especially after the hygienist's report. The "shadow" on the X-ray that Dr. Mingrone pointed to as sole evidence of one of the cavities was not even visible to me. Red flag #3.
I decided to go back to my former dentist for a second opinion. When I called the Berkeley Dental Center to get copies of my records, they told me it would cost $25. I immediately called the California Dental Association and confirmed that there is a legal limit to how much a dental office can charge for providing copies of records, which amounts to 25 cents per page, or 50 cents per page for microfilm copies. (http://www.cda.org/Portals/0/pdfs/fact_sheets/patient_records_english.pdf) I seriously doubted that after a one-hour visit this place had 50-100 pages of records on me. I called them back to tell them it is ILLEGAL for them to charge me more than the above rates. After some initial defensiveness about their "policy" they backed down and sent me my "records" which just consisted of some emails that included digital scans of my x-rays--no other documentation. Hella shady. Red flag #4.
Finally: When I saw my former dentist for a second opinion, he told me (as I expected) that he couldn't detect any cavities on the x-ray that Dr. Mingrone had pointed to, and so I was once again declared cavity-free. Moreover, he said that in his opinion, generally for patients who have no history of cavities/fillings, the appearance of a small cavity warrants watching and waiting to see if it progresses, since in all likelihood it will not progress quickly, if at all. My own obsessive cavity research following my initial dental exam supports this attitude as well, but it does not seem to be shared by Dr. Mingrone.
Other reviews suggest that some patients are quite happy here. I myself can't comprehend why. I will not be coming back if I can help it, except maybe to get a cleaning from Cathy. read more