Always late, never responds to phone calls,doesn't live up to promises made, arrogant, insecure. She is a terrible experience,self absorbed, always on vacation. read more

After 20 years of cardio care with Berkeley Cardiovascular, I'm searching for a new cardiology care provider. They used to be very attentive, thorough and competent. After an emergency procedure for two stents in my heart, I had two checkups a year. I have been on several medications for 20 years. But for the last ten years, they've done everything in their power to ignore me and treat patients like crap. Calling for an appointment, I am told "Oh, that doctor left. Who do you want an appointment with?" I have not once been notified when another doctor quit the practice. So I'm passed around between total strangers I don't know. My prescription insurance requires mail order delivery of a 90-day supply. Good luck getting the "renewal bitch" to pay attention, return phone calls when a prescription renewal is required or do anything at all! Then she lies and says she tried to contact me. I have voicemail and caller ID so I know she's just making it up. I give up. Complete failure to communicate, rude staff and outright lies are more than I'm willing to suffer for a healthy heart. CC read more

Very poor communication. Don't waste your time going here. We have left many phone messages that were not answered, including important messages about medication. We call the Oakland office and while they are open there is a voicemail that says "wW are open. Please press one to leave a message." We press one and we get disconnected. Repeatedly. This has been going on for months. I let the receptionist know and she laughed at me (very rude). We show up for an appointment exactly on time and we are told to wait. 40 minutes later we go back up to the receptionist and it turns out she forgot to tell the nurse we are there and she didn't apologize. We are in the process of finding another cardiologist. The actual doctor was nice here but we only saw him once and he miscommunicated about one of the medications. All around a very disappointing and frustrating experience. read more

Yikes no! I was going through a very traumatic experience and my heart was doing some crazy out of the ordinary things. The staff at the office NEVER pick up the phone, there was no treatment plan put into place and I had to keep calling to schedule the next test in the series that I knew I needed. The staff was rude when I asked for tests to be emailed to me and they were rude when I asked questions about what was next. When I did have an echo done, there was zero sense of urgency and my tests weren't read for over a week. I just kept thinking, what if I died before they got around to reviewing it? When I went to Stanford Medicine, they were the complete opposite - very well organized, scheduled the appropriate tests and then scheduled a meeting with the doctor immediately after the echo was scheduled. read more

Absolutely horrible people. A cardiologist made an unsolicited call to me from this group that lasted 20 minutes. It was regarding a heart rate monitor reading. I'd already been seen by Stanford Medical. Berkeley Cardiovascular has billed me $300 for the phone call -- again, one I never asked for that merely reiterated what I'd already learned. I had a pacemaker installed by Stanford Medical group. The copay for the entire operation was $200 -- one hundred dollars less than the cost of Berkeley's phone call. I called Berkeley Cardiology three times to dispute the bill. They returned none of them. Now they've sent my bill to a debt collector so they can ruin my credit rating. Utterly unconscionable. These people are bloodsuckers. read more

The worst doctor I've ever seen. Dr. Munoz and her team are rude and dismissive of my issues. She has some truly concerning opinions regarding mental health as well. Receptionist insisted that I couldn't schedule a follow up at the office (huh?) and that they'd call me to do so and never did. Do yourself a favor and go literally anywhere else. read more

I have been a patient of Berkeley Cardiovascular Group (BCG) since 2003, and I have always been treated promptly and professionally. As to promptness, I was walking to my first appt after my primary dr referred me to checkout my chest pains, and at the walk-up window, my angina was so great that 20 minutes later I had emergency angioplasty, As to professionalism, when I kept having chest pains, BCG referred me to a heart surgeon, who performed a triple bypass in 2007. BCG has my "heartfelt" appreciation for giving me the best, thorough and prompt care for almost 20 years. read more

Berkeley Cardiovascular Medical Group - Cardiologists Near Me

Dr.Luisa Munoz is your doctor for heart problems if you want to get upset and get horrible treatment. It takes forever to get an appointment, even a phone appointment. After each interaction with her leaves me agitated and confused. She doesn't explain things to be able to understand and her accent doesn't' help any. I have to ask her to repeat what she said a few times and she gets angry and agitated with me. So, no hint of a comforting bedside manner. Talking to a patient with a heart condition seems to be counterproductive and may cause a stroke or heart attack right in her office. She has a superior attitude with no empathy. The last phone call which took me a month to get a follow up she HUNG UP ON ME as I was talking. Unless you can speak her language stay away she will only make your condition worse. read more

The worst staff ever. I called to reschedule and Elizabeth R. answer saying I would be charged when I was calling ahead of time. Had the worst attitude and said she was the manager and supervisor. She argued with me and than want to apologize like if apologizing fixes for what she had said. Worst office ever. Don't bother on going there pls go else where. Elizabeth R. has a job where its obvious she far from meeting any expectations. That office needs to redo some hiring on their staff. read more

Good doctors, but horrible staff. I had to use this facility due to location constraints. The appointment with the doctor went well - Dr. Greene is extremely patient and worked through the details with us. He asked for us to get an echo done and that his staff will call after the echo. A week has passed since the echo and we called nearly every day afterwards to figure out the results. While the front desk staff is courteous, they simply lacked followup skills to figure out why the report is taking so long. They did not followup with the lab and neither would they call me to explain the delay. We got hold of the procedure coordinator in Dr. Greene's office (I am withholding the person's name out of decency) after waiting a week - hoping she could help resolve this. She was totally irritated that we bothered her. After hearing my frustrated appeal, she said she will check with the front desk and have a nurse call me. She asked me to never call her back. I have never met such a disrespectful and angry person in the medical industry. I think the facility has great doctors, but you will have problems getting timely or appropriate followups from the office staff. If you have a choice, go elsewhere. read more

Did not follow through with setting up monitor. Denied responsibility. Staff was uninformed about office hours and told me the wrong time to come back. This caused a whole domino of needing to change appointment with another doctor. Basically a shit show of lack of concern and lack of care! For a heart patient not a good practice! read more

I had three hospital admissions for cardiac symptoms: On November 14, 2020 with severe dizziness. Dr. Stephens checked me over, did an echcardiogram, and discharged me. On December 2, I was admitted with extreme shortness of breath. Dr. Munoz examined me, did a chest X-ray and a stress test and opined that the cause of my symptoms was a medication I had long been taking. She said she would consult with the prescribing doctor about reducing or eliminating the medication; to my knowledge, she never did. On December 11, I was admitted with severe chest pain. In the ER, I asked for a cardiologist not in the Berkeley Cardiovascular Group. The next day but one, a pacemaker was inserted. The procedure went smoothly and I have had no cardiac symptoms since. These folk are at best sloppy and at worst put me at risk of a serious cardiac incident. Avoid them-your life may depend on it. read more

I've never been treated with so much disrespect in my life and I wasn't expecting that experience to come from a so called professional. Doctor was an hour late to the appointment, I understand sometimes the appointment before you runs over but she wasn't even at the practice. When she finally arrived she dismissed my concerns as soon as she saw my age (literally told me nothing was wrong with me at X age). I'd been waiting for this appointment for months and was prescribed several tests by another cardiologist who Id been unable to get testing from because I'd moved cross country. I'd been ordered to that cardiologist by my regular hematologist who was concerned about my heart after some unusual tests yet I was treated like I just showed up there for fun and not following the orders of not one but two specialists who had concerns. From the start I wasn't allowed to speak she walked in with an idea of who I was and what my problems were and I wasn't even allowed to explain what I was there for without being interrupted and told I was fine. When going over my medical history she also told me a medication I had stopped when it gave me high blood pressure doesn't do that. I should have known right there how incompetent she was. I explained to her that my prescribing doctor was the one who insisted I keep an eye on it after starting the medication. I also knew it was listed on the medication. I somehow doubted she was privy to some knowledge my pharmacy and doctor weren't aware of. Sure enough, I looked it up after I got home and high blood pressure is the first side effect listed. She still had the audacity to say "X medication didn't give you high blood pressure, you gave yourself high blood pressure". I wonder if she assumed I was prescribed it for anxiety when it was in fact prescribed to me to treat ADHD. If she'd listened to a word I had to say and quit making incorrect assumptions, perhaps she wouldn't have made that mistake. Apparently, her PhD she so enjoyed bragging about gave her the ability to mind read and diagnose by sight. Understandably upset that I wasn't finally going to get treatment, I tried to compose myself. That's when this woman had the audacity to tell me to look at her while she was talking as she berated me. She told me I was "the worst type of patient" and "looking for something wrong with me". She bragged about her PhD and told me it was just anxiety. I was at a loss for words. I wish I had walked out then and there but I was in such shock. At the end of the mere 15 minutes she spent with me, she still agreed to do only some of the testing my cardiologist back home ordered (only to get my money, apparently). When I got back I considered canceling them, but decided to let them run the tests and only then take them to another doctor. I'd already been waiting for testing for months and didn't want to wait another three months to get an appointment somewhere else. Unsurprisingly, they never called to let me know when the results were in or what they were. I tried to get them myself, but it was impossible to get ahold of anyone. I refused to go back, went somewhere else, and got the treatment (and the rest of the testing my other doctor ordered). My new cardiologist was downright horrified when I told him my experience. Big shocker the woman who bragged about her PhD and diagnosed me by sight in two seconds with anxiety (which made absolutely 0 sense) was wrong. Overall, rude, incompetent, arrogant, devoid of empathy, and borderline unethical. I left absolutely dumbfounded at the way I was treated. read more

I was a patient at this practice for a couple of years. Most of the staff was rude. Once I really needed help after hours and the on-call physician screamed and yelled at me in response to my request for help. I was traumatized by this behavior. When I mentioned it the next time I was in the office, Ruth, the office staff person, laughed at me. She told me he's a nice guy. No apology. No empathy. No accountability. Something is seriously off in this practice. I finally left because it was so awful. Their very poor Yelp rating is well-deserved! What a horrific way to treat anyone, but especially cardiac patients. I'm so glad I left. read more

I totally agree with the horrible reviews of this place. Unfortunately, this was the only referral given to me. Took me 3 months to even get an appointment as the office staff kept giving me the run-around - at one point, my name was "at the top of the list" for the next available appointment (so please call back later!), but when I called, they said no such list existed, and neither did I, as far as they were concerned. I had to go back to my PCP to request another referral. Then I finally went in (Jasmine did the Holter and she was professional and very pleasant), but it took 5 weeks for my results to be sent to my PCP. It also took about 5-6 phone calls from me and my PCP. If you suspect you have a heart issue, avoid this place. They'll just make you exasperated and your heart condition worse. Rude and incompetent office staff. Worst place ever! read more

Echoing what others have said. Good doctors. The entire front desk staff is a disaster. They are rude, have difficulty with basic phone operations, can't keep patients straight, regularly "put you on hold" but forget to press the hold button so you can hear them laughing and joking with each other while you wait on the line to try to arrange treatment. Hands down some of the absolute worst patient care I have ever experienced. Go somewhere else. read more

I had some heart issues and my primary care doctor recommended these folks. In short, they are rude and incompetent. I'm glad I was able to get a recommendation elsewhere. I would stay away. read more

Stay away!!! My mom's experience proves that truth is stranger than fiction. She is 84 and was referred by her primary doctor after an EKG showed a slight abnormality. She made an appointment for January 30th and showed up on time for the appointment. January 30th she was told that her appointment had been canceled and rescheduled for another day. Two problems: one, no one from the office called to cancel the appointment (which is why my mom showed up), and two the appointment was rescheduled, without consulting her, for a day she was not available. The earliest appointment they gave her was for early April. Who cares that when you're a cardiologist, maybe seniors trying to see you can't wait 3 months? Well, my mom just got a call canceling THAT appointment and saying the next available appointment is in May. To which my mom just said, "Forget it" and decided to go elsewhere. She HAD an appointment in January and showed up for it and they can't see her until May -- that is, assuming they wouldn't cancel that one like they've canceled the previous two. And this is a CARDIOLOGY group. Do they not understand who they are? Or do they just not care? Do yourself a favor and stay as far away from this group as you can. They clearly are not concerned about their patients. read more

Saw Dr Munoz who could not have been worse! Unprofessional and treated staff and patients both horribly. She missed a critical diagnosis that I later received elsewhere. She made effort to consider my symptoms or concerns, blew it all off and made terribly inaccurate assumptions with no apparent reason. Avoid this doctor!! read more

I went to the cardiologist for medication for high blood pressure. Dr. Munoz diagnosed me with a genetic disease that could be passed down to my children and grand children. It also could put me in danger of sudden heart attack and death. I sought a second opinion at Stanford where they did a much more thorough work up and said I did not have the condition diagnosed by Dr. Munoz, My bet is that Stanford is correct. She had me very worried about my own health and the health of all my descendants. She did this without the extensive work up done at Standford. She saved money for my insurance company and gave me something to stress about that was totally off the wall. read more

I had a terrible experience with Dr. Munoz. She went through the results of my blood work and told me that besides having afib, I was going to have a heart attack and a stroke if I didn't start taking the medication that she recommended right away. When I told her that I was hesitant to take the medication, she shrugged and said, "fine, but you WILL have a stroke and a heart attack without this medication". I left her office shaken and in tears. I have since had a second opinion from another cardiologist who told me that I did not need these meds and that the medicine that I am taking now is fine to control my afib. I was so upset after Dr. Munoz that I felt horrible for days. I think she missed the class in bedside manner or patient comfort. Bad experience. read more

I've been been with this medical group since 2016. Dr. Munoz is my attending cardiologist. I routinely went for my check up appointment for my cardiomyopathy through 2018. I skipped my 2019 appointment because I felt fine up until the later in 2020 when I felt something wrong, dizziness, light-headedness and so forth. Discussed it with Dr. Munoz in December, she said I needed an MRI. Someone had dropped the ball. I didn't get scheduled for an MRI until April of 2021. This is only because I had to call Dr. Munoz in March for a report on holster administered on me in February . Got the MRI and didn't a report until 40 days later! This is when she said I needed an ICD, (Internal cardio defibrillator). I called the staff 1 week later to schedule the procedure.. Nothing was on my file regarding the ICD that I needed! All the staff told me was that I was to see Dr. Munoz on my next appointment! I doubt now if this an ICD is what I need. From reading the comments on her, it seems like she has a brute habit of saying that you'll have a "sudden death" if you don't do anything for your illness. I will not choose Dr. Munoz if I were someone who needed care for their heart. read more

Poor response time from the doctors. Dr. Duane Stephens is a brilient doctor but does not return calls and he has become very forgetful in past year. read more

I had a horrible experience, the person on the front desk is incompetent made my son miss his appointment do to her lack of interest and incompetence ! Incompetent people should not be in the medical field! read more

i've been a patient at Berkeley Cardiovascular for two years, and I've found it a really great place for treatment. My cardiologist is Dr. Munoz, and I've had heart procedures done by Dr. Yang and Dr. Wang. Any heart problem is scary to face, and this team has handled my case so competently that I've been constantly reassured despite my worst fears. I've trusted them enough to share my fears with them, and they've responded well by distinguishing real from imagined dangers and giving me the help I needed to face the real dangers. Judging from the negative reviews, it seems that people's experiences are mixed. My own experience has been uniformly good. The office staff, technicians, and doctors have all been just great to deal with. When I phone with a question or for an appointment, I get an immediate response. It's sad to read that others haven't fared so well. read more

My wife and I have both had cardiac problems treated by various members of this group, including Dr. Edelin, Dr. Tsang, Dr. Yang, and Dr. Munoz. They have all been thoroughly knowledgeable and personally concerned with their patients. On September 1, 2016, I experienced a sudden and very nearly fatal heart attack. Dr. Robert Greene performed an emergency procedure to clear a blocked coronary artery, install a stent, and restart my heart. Without his amazing performance I know for a fact that I was literally within minutes if not seconds of dying. Dr. Greene has also provided outstanding follow-up monitoring, testing, and prescriptions since the event of September 1. What more can I say about a person who saved my life? read more

Dr. Luisa Munoz is the doc to see if you want someone who's arrogant, doesn't return phone calls or emails and makes you wait an inordinate amount of time. read more

Hated it here. The guy who performed what my Dr. ordered said his name was Ismael. I don't know if I spelled it correctly. I had to ask him to repeat himself several times. When dealing with patients/customers, you need to speak loud and clear enough to hear them. The moment he came in and called me, he carried on a "let's hurry up and get this over with" type of vibe. I try to avoid conflict with anyone doing medical work on me, but he looked like he was licking his fingers too. Thats disgusting. When we were done, he didn't even instruct me that we were done. I had to ask him. Very poor service. He may have gotten certified to do what he does, but he definitely needs more training on how to deal with the public. read more

This practice is lacking business. Most of the time half of the MDs are either on vacation or off and those in the office do not get a full schedule of patients. Some of the MDs here complain about each other behind each other's back. Others make fun of another when they are not in the office. Employees do the same to each other during break/lunch and to the manager as well. In addition, staff turnover rate here is very high. Typically, a staff stays here for less than a year. They are either eventually laid off, left the practice for the same position elsewhere, or fired from being unfit for the job. Those here had recruiters calling in to verify potential job employment somewhere else, phoning headhunters for better opportunities (when the manager is not present), or gung-ho to the point that they threaten their own existence. Moreover, staffs here are underpaid. After every meetings, there are additional duties they ought to do, but for the same pay rate as that of when they started the job. They also have to do extra work that are not within their scope and left them wondering "Is that my job"? As for the MDs, it is very difficult for some of the MDs here to return phone calls, even if they are the testing MD of the day and they are supposed to return urgent phone calls from attending physicians taking care of the patients in another hospital or simply the patients for other MDs. They simply ignore them. Others are very arrogant, righting things even if they are proven wrong. Sometimes patients phoned in to request for lab orders, but the MDs here simply ignore them even after repeated request from staffs to write the order. Worse, a MD here sometimes don't even have formal electronic documentation of any orders. They leave patients wondering what they should do next time or simply when should they even come back. Overall, I would not recommend this place if you want to see a cardiologist. The practice here is taking advantage of their staffs here and disregarding their patient communication. Pace of the practice is often very slow to the point that they have to laid off staffs and therefore the office becomes short-staff to respond to patient requests. This is due to the fact that the practice is lacking business and the manager is unsure when it will pick up pace to better serve the patients. read more

It is hard to compare cardiologists, as very few of us utilize more than one in a lifetime, The office staff is another story, and most have enough experience to compare. Frankly this office is the worst physician's support group that I have every encountered. Phone calls are not returned. Communications are not passed on to the MDs, and test results are not transmitted to patients. I complained to my cardiologist, and he kindly gave me his private mobile number, Of course I don't want to abuse this courtesy, and it shouldn't be necessary to do so. I should add that the people in the testing department are professional, competent and responsive. The problem resides with the communication team. The last thing that CV patients need is to have their stress level raised by non caring functionaries. I would give up on this office were it not for my established relationship with my cardiologist. I would advise looking elsewhere if you are shopping for CV care read more

I'll go along with Caroline's review. I've been treated by the practice for about 5 years. The staff are probably overworked but, boy, does it show! With a couple of notable exceptions, they're rushed, borderline rude, and make stupid mistakes, for which they never apologize. I've developed the habit of asking technicians to tell me the results of routine measurements that they make, in order to correct impossible readings. The doctors are another matter. Again, with a couple of exceptions, the ones that I have met are caring and professional, so I've given the group as a whole 3 stars. PS the street address shown on Yelp is correct, but the practice is now in the Summit Hospital campus, in Oakland. read more

I totally agreee with other reviews. My experience has been very unprofessional. Not even that they delayed sending results to my dr but also did not return calls or messages. After 3 vms over 3 different days, and even calls and fax from my dr 's office, no updates. I already had to postpone 2 appointments because of the delays in writing test reports. Not to even mention that tests are related to cardiovascular issues. 0 trust or confidence in this practice, not going back there read more

I saw Dr. Luisa Munoz two or three times. I have afib, and she immediately said I needed a pacemaker, said it was like getting your hair done. I think getting wires attached to your heart is quite different from getting your hair done. She seemed quite aloof to me, and that I was just another person in her work day, someone to deal with and quickly get back to matters that meant more to her. I am grateful to her for taking me off a medication right away that had been causing me to almost pass out many, many times. So while she may know her stuff, her "bedside" manner is very bad. I did not go back to her. read more

There are many doctors in the group. If you don't like one, get another in the group. BCMG was responsible for the successful aortic valve replacement for my husband in 2001 that lasted for almost 17 years. Last month he had TAVR (Transcatheter Aortic Valve Replacement) done by BCMG and Dr. Stanton at Summit. All arranged by the group and he had the best treatment one can wish for. Drs. Watt and Wang were the doctors we saw before the surgery, but Dr. Edlin and Greene were ever present after the surgery. Stay local. read more

While the support staff at the Berkeley Cardiovascular Group seemed competent and humane, I can't recommend Munoz as a physician/cardiologist. During the intake interview, Munoz took a cursory history, head bowed over her ipad the entire time, speaking in heavily accented mumbled English..She never looked at me directly and I never felt she saw me as an intelligent fellow human being. After the meeting, I had to call repeatedly to request copies of her report (reports on tests were provided speedily) and only succeeded when I went back for a second visit,. This meant I didn't have her first report on hand, with her readings and evaluation of my condition, to prepare for what was thereforr a wasted and expensive meeting. When I finally received her reports of the two meetings, I realized that she had reported inaccuratly several details about my history and had claimed that she spent 40 minutes with me each time although I was in her presence less than 20 minutes. Furthermore, when I returned to my PCP, she hadn't received copies of the reports either. If I hadn't brought mine in, she wouldn't have had any idea what the consultation revealed. I called repeatedly to clarify a question that came up when I finally had the first report from Munoz in hand. She didn't call back until after my third call and then claimed that she had already returned my call. I have a cell phone record so I know this is not true. All in all, I ddn't find Munoz reliable, congenial, well organized or trustworthy. I can't recommend her and won't be returning to her. read more

I had issues here with both my physician and the administrative staff. My initial virtual appointment with a cardiologist lasted less than five minutes, with the cardiologist hardly listening to my medical history or symptoms. When I went into the office to get a few tests done, I waited over 30 minutes even though I was the first patient of the day and the only patient in the waiting area. The technician who conducted my test was cold and impersonal almost to the point of being rude. They did not warn me before doing anything, like putting cold gel on my body. Then my follow up appointment with the cardiologist was even shorter than my initial appointment, maybe only three minutes long. And after all of that, the office billed the incorrect insurance and didn't believe me when I told them they had gotten it wrong. I had to call my own insurance and have them correct the office and resubmit the claim. It was a horrible experience all around, and I felt frustrated and unheard for weeks. read more

Front desk staff is a disaster. I have been promised that a staff will call me the next day, it never happens. Appointments are backed up for about a month not taking into consideration how serious they are. And the oncall after hours phone system for docs is set up so that if they call you back using their private phones (read pandemic privacy) the patient phone does not ring and the call goes to voice mail, then the doc or awful NP (Eileen Healy) does not leave a message. If you have the bad luck to need ER services no one from Berkeley Cardio calls to check up on you even if they have received paperwork from the hospital. Dr. Munoz is abrupt, and rude. Dr. Greene is burnt out, Dr. Edelman is kind and his practice is full. They will not let a patient transfer from one doc to another. I have been with this practice for over 10 years and it has steadily declined in service in the last 2 years. Yes, I need to change offices, and yes I will. Take heed!! read more

Definitely do not recommend Berkeley Cardiovascular Group. The office staff is very rude. The assistant ("nurse") that took my blood pressure, etc. was incredible ruff, rude and unprofessional. When I told Dr. Frank Chen he completely brushed if off and tried to change the subject. I did not find him to be a very communicative physician nor interested in the patient's experience. Dr. Chen also did not return any subsequent my calls. Considering the high coast ($$) of the office visit one would think you would get better service. read more

I am having cataract surgery on January 13 and 27. I had to have a physical which I did on December 23, 2013 and an EKG by my primary care doctor, which I did. He got an unusual reading on the EKG and called the physician on call at Berkeley Cardiovascular. I was told to call and make an appointment to get a Holter monitor that day. When I called, i got voice mails from the different offices I tried. I left messages. I repeated my calls on 12/24, 26 and 27. No one called back and I never spoke to a human. I called again on 12/30. A human called back and I went in on 12/31 to get fitted with a monitor. Anne, the technician, was very kind and also horrified by my experience. She told me that there were only replacement receptionists for the phones but that none of them seemed to be answering them. I returned the monitor on January 2, Anne called in sick and the two women whom I saw were perfunctory and borderline rude. Anne had put a "Rush" requirement on my monitor but they were less than interested. Neither woman was wearing a name tag. If I am not able to get this resolved, my surgery will have to be rescheduled and I will be charged $200.00. Berkeley Cardiovascular deserves an F rating. I forgot to mention that the technician had not seen the EKG report from Dr. Rothman's office. It apparently was received by Zoe who did not pass it on to the technician. I asked that it be sent again and directed to Anne. I do not know if she has seen it. read more