Five stars and all the flowers for Dr Simms and her whole team…read more Unfortunately, my kids' chronic ear troubles led us here, but who knew seeing a specialist and needing (multiple) surgeries could be such a great experience?! Clear communication, easy availability, amazingly gifted with young and scared kiddos... she has presented herself as an advocate for what's best for my kiddos since their charts entered her hands and it is so reassuring as a mom to know that their medical provider is considering the whole child- their future- their present experience, etc. She is incredibly patient, creative, and a true expert in her field. Extremely grateful we were referred to her! the only way the experience could get better is if we just plain didn't have to be there

We have been patients of Dr. Simms for years, and I do believe she is a good doctor. Both of my…read morechildren have seen her, and medically we have always felt they were in good hands. Unfortunately, our recent experience with the office staff -- and ultimately the decision not to see my daughter, was extremely disappointing. We had an appointment for a routine ear tube follow-up from a surgery that took place over a year ago. My husband had recently started a new job, so our insurance had just changed at the beginning of the month. It was only the 5th of the month, and we were still waiting for the new insurance cards to arrive in the mail (the insurance company had told us 7-10 business days). I explained the situation to the office staff and offered multiple solutions. I told them I would send a photo of the insurance card as soon as it arrived, and I also offered to pay entirely out of pocket for the visit that day. Despite this, we were still refused the appointment. What made the experience even more frustrating was that we sat there for about 40 minutes trying to work through possible solutions and get insurance information through my husband's employer. During that time, the office staff was not helpful or kind. We had driven 30 minutes to get there and had pulled my daughter out of school for what should have been a quick routine check-up. In the end, we left without having her ear tubes checked at all. As a parent, that is upsetting. I now worry whether everything is OK, and I feel it was irresponsible not to see a child for a follow-up appointment when a parent was willing to self-pay and resolve the insurance details afterward.

Can't even get a call back. Even their outgoing voicemail message is rude "if you call back and…read moreleave a second message, it will take even longer to hear back" -- so they know they aren't returning patients calls, and are being rude before you even leave a first message? How about setting aside time daily to follow up on all phone calls, since you answer zero phone calls? Complete fail.

many years ago, I was misdiagnosed by Dr. Rice... he said I needed a psychiatrist, he refused to…read morescope me, then after an ER visit, I ended up with an emergency 2nd opinion. I ended up in Emergency surgery when the 2nd Dr. Agreed to scope me and I had a polyp in my trachea below my vocal chords. I was suffocating. But Dr. Rice just said I needed a psychiatrist. Well you know what they say, you bury your mistakes. He probably is buried with many.

So, I guess these are the kind of exciting, chock-a-block-filled-with-action-and-debauchery reviews…read moreI'm going to be writing now that I'm mothering a newborn? So be it. We were referred to Dr. Wesman for a tongue-tie consultation at the recommendation of Georgeanne Walker, the awesome lactation consultant for Primary Pediatrics Group (really, she's fabulous). His staff at the Oakland Children's Hospital Outpatient Surgery Center (a very cool building in itself) was super friendly on the phone, and was able to accommodate us the same day - which is huge when your 8-day old infant is having a difficult time latching onto your boob to get his meals 10+ times a day. Dr. Wesman himself was nothing but cordial and professional - the man has clipped thousands of infant tongue-frenulums, so his skills in that department never came into question. He made a quick assessment of Sir Poops-A-Lot's tongue, gave us an honest opinion about the efficacy of the procedure, and allowed us to decide if we wanted to go ahead and see if the clipping would make things easier for Miles (Sir Poops-A-Lot) in the eating department. Dr. Wesman even asked if "mom" (holy shit, that's me - I have to get used to being called that) wanted to leave the room during the procedure. I did. And I still cried anyway. But guess what? Sir Poops-A-Lot eats like a champ now. This kid could be the next competitive eating machine. Watch your back, Joey Chestnut.

Dr. Wesman evaluated my daughter also for fluid in one ear which was resulting in hearing loss. But…read morehe recommended that we wait 3- 4 months as he felt it was the aftermath of a really bad sinus infection of a few months earlier and it would take care of itself. Another doctor had already recommended eartubes and I went to Dr. Wesman for a 2nd opinion. He was correct, when we went for a followup 3 months later the problem had cleared and no tubes were necessary. His style is a bit clinical but if you don't need warm fuzzy, he is very competent and experienced.

Ok this is ridiculous. I just got off the phone with the receptionist and the doctor doesn't offer…read moreinitial exam/consultation in person!! Just the procedure will be done in person!!! And when I asked them how are you going to be able to see my ears to figure out what I need done, he said you will use an otoscope and we can see it. I asked will you be sending that to me? He said, no, I will send you an Amazon link to purchase that on your own!!! Are you serious?! How am I gonna trust a doctor who won't see me for an exam/consultation, wants to diagnose via zoom, and use something I need to buy for them to do the exam?!?! I'm just shocked.

Dr Kelly is amazing and I could not recommend him more! I had a freak accident where I broke my…read morecheek and jaw bones right before the end of the year, which required surgery on my broken cheek bone. I needed to get surgery fast, and Dr Kelly and his staff worked all weekend to get me in at a surgery center which was a difficult undertaking during these covid times. After a successful surgery, Dr Kelly called me on a Sunday to personally ask how I was recovering. After all these amazing acts of service, I had a successful recovery on my cheek and am forever grateful for Dr Kelly!!

He is with Stanford Health. The company that requires a cell phone to treat you. My cancer is back,…read moretook 2 weeks to find a surgeon/ENT doctor. Medicine for profit. It's like a death sentence.

Dr. Li performed 2 surgeries several years ago and I don't know what was worst... having to be told…read moreby Dr. Li I was 1 out of a million chance to have my nose cartilage collapse during surgery or no there's absolutely nothing wrong with my nose. 1 year of severe pain after 1st surgery he refused to admit anything was wrong and I had to bring before and after pictures to show him. My primary doctor who referred me was the 1st to notice. 95% of my nose cartilage collapsed and after post surgery appointment I asked him to wait before he pulled out dressing and he replied no. I fainted from the pain and I usually have high tolerance. He never apologized. I felt I had to beg him for the 2nd surgery to try and repair my cartilage. As a doctor he should have been more professional, compassionate and I can understand mistakes can happen.

I've been suffering with Sinus issues for years now with no real relief. Once I knew I needed…read moresurgery I wanted the most competent Doctor. Dr Lewis was highly recommended by my pulmonary doctor and that in itself says a lot. When I saw Dr Lewis he was very thorough with my exam and getting all my history. There was a set back due to my own health issues, and he rescheduled my procedure in a hospital. Him and his staff are very responsive to messages and answered all my questions and concerns.

I had a head injury a few weeks ago that resulted in some pretty intense facial damage, including…read morebut not limited to a broken nose. I got a referral to see another Dr at this same office but that Dr was booked out for several more weeks while Dr Lewis had appointments available in the next few days. Perfect! I'll just do that. Easy peasy. Only after my appointment, that consisted of maybe a minute and 15 seconds of the Dr being very nonchalant in the room and 45 seconds of that being him pinching my nose and asking if it hurt. My answer: Yes, very much so. Dr: *continues pinching and putting pressure on broken nose*. After that he tells me that despite my breathing being different now and one nostril constantly feels cold and dry, and uncomfortable, that the broken bones aren't currently mobile so it should be fine, that's just how I'm going to breathe and be uncomfortable now and if in a few years it still bothers me (when it would likely be considered cosmetic and not covered by insurance) I could look into getting it fixed. -__- And that was that... I guess. The staff here were all so friendly from the front desk to the nurses but man did I feel like I got the attention you'd give someone as a courtesy in an elevator and not from a Dr who is probably getting a decent chunk of change to manhandle your broken, busted face. Dr Lewis didn't seem all that interested in treating anything or addressing the pain or discomfort and more concerned with getting in and out as quickly as possible. And sure, the news I got wasn't what I wanted to hear but even if that would've been the case with another Dr (though the emergency room Dr seemed to think differently) I think he could have delivered the information a little better and not just, yeah that's just how it's gonna hurt from now on.

My direct contact with this ENT was pleasant and he is an affable fellow who seems competent…read more BUT, it took a month to get an appointment with him (I have a foreign object stuck in my throat) and I left the exam with a promise of an order for a CT scan. After calls to the scanning company and my insurance company, I find that neither had heard from Drury's office. This is despite assurances via the "Standford Health App" by two MAs (sic) that the orders had been sent. Both the Imaging and Insurance people attempted to call Drury's office, with me waiting on hold and both were NEVER able to get anyone to answer after several 20 minute plus waits on an endlessly ringing phone. My experience was the same, a total of 90 minutes (three calls) with no answer. I finally went in person to the Manager of the Stanford Emeryville operation and he (a nice guy) was able to force the CT scan order through. Now I have to wait another 4 weeks to see Drury and hear his opinion of the scan. Did I mention I have something stuck in my throat!!! Avoid this Stanford Clinic at all cost.

I brought my daughter in SEVEN MONTHS AGO for an ENT evaluation following a sleep study in which…read moreshe was shown to have significant sleep apnea, and as of today, I still do not have Dr. Drury's post-visit recommendation, which I was told I would receive in a few days. What I *have* been told, by Dr. Drury himself, in a series of vm messages from 7 months of phone tag, is that the number I'm calling is one that is not frequently monitored, that he is busy at a family reunion, that he is busy at a funeral, and finally that he recommends an in-home sleep study, since the in-office study was normal. My daughter's in-office sleep study was *not* normal, or we would not have been referred to him in the first place. He can walk on water and intuit patient conditions and have the best bedside manner on earth, but none of this matters if this is how he chooses to do business.

Nothing can improve he needs his medical license taken away he misdiagnosed my condition and I…read morealmost lost my life because of him misdiagnosed my medical procedure and had to be rush from out patient in ambulance from across the street to Merritt Hospital emergency

This review is not a reflection of the doctor's abilities or bedside manner. Instead, it is a…read morecondemnation of the horrible staff working with the doctor. Short summary of what happened- we had a 11:00 appointment, and came 5 minutes ahead of schedule, after lucking out with parking outside. Registered, filled out forms. My wife had swimmers ear, and wanted to check to see if it was infected. Fast forward 1 hour...still waiting...then another hour. Doctor sees us, orders a hearing test in another room. We wait 30 more minutes for that. After a 5 minute test, we are ushered into a waiting room to wait another 30 minutes. Basicall, 3 hours to tell us that she was OK. The staff was unattentive, and was talking amongst themselves about what to eat for lunch. AVOID.

Dr. Li: 5 stars. Office: 0…read more I made an appointment six months ago, then took the morning off work for it. Today when I showed up, the receptionist asked if I knew it was canceled. Well, no: obviously not. She said they left a voice mail the day after we scheduled it. I have no trace of this, and they absolutely did not follow up in any other way. When the receptionist asked if I'd like to reschedule, I declined. Why bother? If that one gets canceled, too, no one's going to tell me about it and I'll end up standing there like an idiot again. Dr. Li is great. I won't be returning to this office, though.

I saw this doctors office yesterday after three months of not being able to hear. I saw Dr. Lewis,…read morewho I have no complaints about so far, and he diagnosed me as needing to have tubes put in my ears, which came as no suprise. I then had to get a hearing test and it took forever. Then, I had to wait to see Dr. Lewis again, and that took forever too. After seeing him again, he told me that I needed to schedule the tubes to be put in with the front desk. For the life of me, I do not know why every since medical secretary has a major attitude, but they always do. And this one was no exception. She let me wait for like 5 minutes before she even spoke to me, and then it was to tell me to sit in the lobby while she found an appointment. When she called me back, she told me he didn't have anything available and that she would call me tonight or tommorrow after talking to Dr. Lewis about his availability. I never got the call and when I called to follow up, the phone rang for about 3 minutes, and then I tried again, and got some message about the phones being down. I left a message and of course, haven't heard anything back. So, I am stuck, with no hearing. No way to get ahold of anyone who will help me, and I dont want to wait for another two weeks to see an ENT and get a new hearing test and then wait another two weeks to get tubes put in. Frustrating!

I started seeing Dr. Beal as my primary care physician earlier this year after switching insurance…read morein February. I was dealing with several new medical diagnoses at the time--which is never ideal when transitioning to a new doctor--but Dr. Beal has been absolutely incredible. This is my first experience with a provider outside of Kaiser, and I can honestly say I've never felt so heard or understood by a doctor. I used to think the doctors on TV who really get to know their patients were fictional--but not with Dr. Beal! She takes her time, never rushes appointments, and genuinely listens. She encourages questions and never makes me feel silly for asking anything, no matter how basic it might seem. Dr. Beal is working with me to build a care plan that actually fits me--not a one-size-fits-all solution. I'm honestly so thankful that I had to leave Kaiser, because it led me to her. Highly recommend!

Dr. Beal is a really fantastic primary care doctor. She has provided care for me prenatally and…read morepostpartum, and has also provided care for my toddler. When others doctors left me confused, she brought me clarity and direction with consideration and compassion. She has always been very thorough and is extremely knowledgeable. There is no doubt with Dr. Beal that you are getting exceptional care. I would highly recommend her.