For starters, I think the picture needs to be updated, didn't recognize him at first glance. Initially I had a bit of a problem scheduling an appointment, had my doctor fax over the referral, never heard anything from Dr. Lis office. Ok, maybe they didn't get it. I got the fax number, confirmed it was correct, then had my dr fax it over again, still never received a call. Called myself, and had my doctor give me the referral and manually (old school style) drove it to Dr. Lis office, that seemed to work. Got an appointment time, YAY. I have a very busy work schedule, plus I was arranging an out of town trip, so I confirmed it 3 times, then I arrived only to hear "Your appointment was for last week." Uh....after being on the phone with the scheduler for about 20 minutes confirming, "ok so this time on this day right?", "ok so arrive about 15 minutes early so I'll arrive at this time on this date correct?" they STILL lost me? Not cool man! BUT..that's the scheduler, NOT Dr. Li Lets face it, dealing with schedulers, or billing, or who ever at a doctors office may not be fun at times, but when you get down to it, is THAT what's important? NO, of course not, would you rather have a super friendly, super helpful staff, then have surgery only to wake up and find out the doctor had no idea of what they were doing, and accidentally cut off your ear? or would you rather put up with 2 weeks attempt to schedule an appointment, to find out they scheduled it wrong, and have a kick butt doctor? Not sure about you, but I'll take the kick butt doctor any day. Well that's where Dr. Li comes in, he is a super star! After a life time of extreme sports, and martial arts (aka violence to my face) I figured it was time to plan on living a full life, and cure my sleep apnea. If I'm going to die, I'd rather it be from a 18,000 foot skydive jump, and not sleeping. I talked with Dr. Li about my sleep apnea, and he had answers to all the weird questions I threw at him, I thought, clearly he knows what he's doing. So we scheduled the appointment for my surgery. Did all the prep stuff, pre-op, blah blah blah, surgery time! Went in had my surgery, woke up feeling not to badly, seriously surprised at this point. Did my post op, and now feel fantastic. I don't remember breathing so clearly, I have no pain, and am incredibly happy. Every office visit with Dr. Li was better than expected. He's friendly, chocked full of knowledge and experience, and I always left feeling comfortable. I hope you never need to see an otolaryngologist, but if you do need to, Dr. Li is a super star of a doctor. read more

No recommendations for my injury, overcharged insurance, 5 minute visit, recommended something that had nothing to do with my injury, building and rooms are 100 years old, care did not feel personalized. I felt like another patient he can scam to insurance. read more

He is with Stanford Health. The company that requires a cell phone to treat you. My cancer is back, took 2 weeks to find a surgeon/ENT doctor. Medicine for profit. It's like a death sentence. read more

Dr. Li performed 2 surgeries several years ago and I don't know what was worst... having to be told by Dr. Li I was 1 out of a million chance to have my nose cartilage collapse during surgery or no there's absolutely nothing wrong with my nose. 1 year of severe pain after 1st surgery he refused to admit anything was wrong and I had to bring before and after pictures to show him. My primary doctor who referred me was the 1st to notice. 95% of my nose cartilage collapsed and after post surgery appointment I asked him to wait before he pulled out dressing and he replied no. I fainted from the pain and I usually have high tolerance. He never apologized. I felt I had to beg him for the 2nd surgery to try and repair my cartilage. As a doctor he should have been more professional, compassionate and I can understand mistakes can happen. read more

I usually don't leave reveiws unless it is mandatory t0 warn people stay away. I have nothing to say but good things about this Dr. The office visit was great all interactions with him was outstanding. I was having surgery and was a little nervous. He came in to talk to me before the surgery even had me laughing and I forgot about how nervous I was. He did a wonderful job his quality of care was the best. I was in a lot of pain and he suggested that I take Tylenol or Mortrin. I did ask him if that did not work could I have something stronger. He was okay with that but I never had to get anything stronger. I shared that to say he did not go on saying to me like most of these primary care Doctors say oh no I can't give you anything for pain . And while I ended up not needing anything stronger it should not have been a issue if I did. Pain medication is here for people who need it and should not have to suffer for people who don't and abuse it. My Job required 50 million papers to be filled out and the Staff did great in completing them with no problems. I will recommend this Dr to any one who needs a Caring Dr. Oh and this one blew me away I ask him when do I need to return back to work. He said when you heal and feel better. What Doctor shows that compassion. I have yet to find one. I told him I wish he was a primary care Doctor I would switch to him immediately. Hope my reveiw helped. It is the honest truth. read more

Would give zero if I could. My husband saw Dr. Li and Dr. Li was dismissive of my husbands symptoms and told him he didn't need anything diagnostic. My husband came home from the visit telling me how he felt he got "scammed" and the Dr. seemed like he was running late for something. Fast forward a month later and we receive a bill in the mail for a laryngoscopy. Upon reviewing my husband's medical record, it appears Dr. Li wrote documented an entire note for a procedure he never did. Since then, after numerous back and forth with the clinic and billing department they have agreed to drop the laryngoscopy charge but no one will assist us with getting his medical records amended. So, still to this date my husbands has this procedure documented in his chart and other Dr's he has seen afterward are using this fraudulant information to base care their decisions. The responsibility is now on my husband to be "believed" rather than the Dr who wrote and billed my husband fraudulently. read more

I should have followed my initial instinct when I entered the waiting room - the office is not pleasant at all. Even though I arrived in advance of my appointment, I had to wait in the waiting room and again in the consult room. When the doctor entered the room, he had an assistant who had a laptop to take notes. My doctor's referral included some information about the issue -- and apparently he had already made up his mind about my case. He was breezy, dismissive, patronizing and brusque. He actually hurt me when he examined me - yanking up on my nose and pulling on my ears. He decided that my problem is hearing loss (even though I have no hearing loss reported) -- and sent me with some samples of some extremely pricy medicine (which was awfully perfumey for nasal spray and didn't have any effect for me). His manner of conversation was more along the lines of an interrogation of someone suspected of wrongdoing -- he interrupted me constantly and it felt like he was trying to put words in my mouth. I won't be returning for follow-up and won't recommend this office or practitioner to others. read more

My left ear was oozing fluid and blood, and lost hearing. Dr Li helped me not to worry. Ear drops killed an infection and shrank the polyp. He removed a tiny object visible during a second visit, apparently from a plant, and explained why that likely caused the infection. My hearing has returned. I know now to protect my ears too when I whack weeds. He is attentive, engaging and articulate. read more

Came very early to the office and was still admitted late. He was very dismissive about my relative's concerns and felt like he was in a rush to get us out. His front desk is incompetent. My relative was supposed to receive a follow-up but never got a phone call. I called his office to ask about the follow-up and receptionist told me someone will get back to me. Few weeks later and still nothing. read more

I went in to meet Dr. Li because I was referred to him by my GP. I went in for a deviated septum. it was really fast. He walked in. Seemed rushing. Took a quick glance at my nose and said "yep, you have a deviated septum." aside from the septoplasty he kept talking about removing other tissue in the nose to make it easier to breathe and that this was a common surgery. And I guess what convinced me to do it was my fear of surgeries and him saying that if the septoplasty fails, this would ensure I would still be able to breathe. It's hard to write about this because this decision changed my life. I had no idea about what could happen from a turbinate reduction surgery. I figured it's just a bit of tissue, worst-case scenario it'll grow back in time. I wish I knew. I wish I had the slightest clue about the trauma I was about to put myself under. I wish I could accurately describe the horror of living with this every day. My life as I knew it before is completely gone. Who I was before I no more. Whomever I would've been had I not had the surgery is someone I'll never meet. I live in agony every day. It is something I later found out happens to a lot of people who had this surgery. It's called empty nose syndrome. And the horror of it cannot be described in words. Suicide is highly common amongst people with Ens. The added injury is the insult of the doctor not acknowledging your pain (most doctor will tell patients that the agony they're experiencing is unreal because physically there's nothing wrong, even though the patient's nose is dry and they keep waking up every two minutes and can no longer sleep properly to save their lives). It boggles the mind that any of this is possible at all. I was made to trust doctors. We are conditioned from an early age to trust the professionals. The law and medicine, have completely failed us this instance. Peoples lives are irredeemably changed and nothing is happening to stop it. Don't take my word for it. Log into any forum for ens sufferers and read their stories. read more

Awful experience. Staff was friendly, but incompetent. Doctor was an hour late. I called for my first appointment and they tell me 9:30 am, they tell me to arrive early to fill out paperwork. They tell me it's a 15 minutes appointment. Everything is fine. I get there at 9:10. At 9:35 I ask if the doctor is late, and they tell me he is late 20 minutes. I tell them I would like to leave by 10, they tell me not to worry. At 9:50 I ask for updates and they tell me "Actually, your appointment is scheduled at 9:45 am, sometimes we tell patients an earlier time so they have time to do their paperwork." I explained I was told to arrive earlier and that my appointment was at 9:30. They didn't seem phased at all. At 10:05 I am called in my the medical assistant. At 10:30 I leave the room and ask for a refund. The doctor passes by me and the receptionist says "she's going to reschedule" ARE YOU KIDDING ME? No, I am not coming back here. The doctor is an hour late and there was no indication this wasn't standard - the receptionist and medical assistant both said he's often late. If your time is valuable, avoid this place. read more

Totally bummed that his office is so poorly run. Or maybe he has terrible time management? Embarrassingly, I was referred to him through a colleague, as I desperately needed my tonsils taken a peek at. First, it took over a week just to get in. Okay?- so this place is popping'. Great sign, right? Next, their website appears to be very well maintained- leading me to believe their office was as well. So far so good. First sign of yuck was when I asked to be put on the "cancel-call" list so I could take the spot of any no-shows/cancelations. The reception quickly informed me that they do not offer that to patients. I must call everyday to see if any one has canceled. Huh? I mean? What? Lol. This is a specialists' office. People flake all the time for consults. But, I guess truth be told, this was truly a blessing in disguise. Continue... After I walked in to the building, I wanted (and should have) just walked right out. Straight clinic status. The offices themselves are of a certain age, bordering dingy and questionable in sanitation. Staff and patients combined created such a chaotic atmosphere. I couldn't tell you how long I would have had to wait for this doctor because I left after the first hour. Truth be told, I left because my precious $2.00 metered parking stamp was about to run out and I wasn't about to walk 3 blocks round trip to put $123.00 in this practice's pocket. The worst part was when I was leaving I had passed by the front to let them know I would be parting. One of the receptionists was ultra apologetic, but the other, more lead lady was totally apathetic. Does this happen all the time? And why did she look so totally blasé about the issue? Hello. Sick people are here to shove $$$ in your pocket for some damn relief. Where the heck is this doctor? And why can't the staff find him? The Doc may be amazing! Again, totally bummed he flaked. Cannot say I would ever recommend anything less than "don't bother" on this spot. read more

I've been a patient of Dr. Li for several years, and the reviews are right about the wait: Bring a book, and make sure you advocate for yourself if he appears distracted. Unfortunately, he's the kind of doctor that, over a lot of visits, has shown that he's willing to spend the time with you when it's warranted, and as such his schedule is a disaster. Interpersonal is great, and he did two nasal surgeries for me that both worked out wonderfully. read more

Very unhappy with my experience with Dr. Li. Went in for a consult and made a plan. When I returned for outpatient surgery, I felt like the doctor was trying to talk me out of the procedure he initially suggested. I felt like I was cutting into his lunch time (or whatever he was doing during the hour I had to wait) Will find another doctor. read more

If you don't care about a doctor's skills but want one whose waiting room is furnished with Waterford crystal chandeliers and a complimentary wet bar, Doctor Li might not be for you. If you are of the mindset that the results of a surgery last far longer than the waiting room experience, then read on. I was referred to Doctor Li because of a tumor on the right half of my thyroid gland. He did a perfect job of explaining what was happening, how it could be managed, and the min and max of the various paths of treatment. In the end, he gave me a lot of information, but in a way that I could assimilate, allowing me to make the best decision. I probably asked some dumb questions that more than anything likely revealed that I had spent a dozen hours googling it all, but he was absolutely patient with me and provided the most helpful answers. Just as important as the consultations is Doctor Li's job in the operating room. I had read enough to know what to expect, and as I was wheeled in to the operating room, Doctor Li's demeanor and confidence was genuine and comforting. The surgery must have been textbook because the result met or exceeded the best that I had read on the internet. There couldn't have been less trauma from a partial thyroidectomy. If there was any area in which Doctor Li was not one hundred percent accurate, it was that my healing was faster and better than the best case scenario that had been presented to me. (I exercise a lot, and having good circulation really helps.) The bottom line is that the result of the surgery exceeded my hopes and expectations. I just don't ever need to think about it! If I had to do it all over again, I would do exactly the same thing. For those who are concerned about his waiting room, bring something to read (unless you don't mind reading People magazine from three years ago). You'll be fine. Yes, they do sometimes run late, but on the plus side, they managed to deal with my then (unbelievably horrible) insurance company better than any other medical service provider. read more

I went to Dr. Li because of the 5 star review given by the first reviewer. My experience was the opposite. The first appointment was changed because he was at the hospital over 1.5 hours late. He spent 5 minutes asking me how I felt and spent another five examining my left sinus with a small camera. He said I had nothing wrong and chalked it up to allergies and gave me a nasonex prescription and a $500 bill. Luckily my insurance covered $400. However my infection is still there. I am still spitting out a thick brown mucus every couple days. Now I need to find another doctor who will maybe look in both sinuses and my throat. Thanks for wasting my time and money. read more

The staff were all nice and my wait time was about 15minutes. Dr Li knows his stuff. He took a look told me it was fungal ear infection. He removed the gunk, prescribed acetic solution. Done. I went to 2 other doctors before, but they weren't ENT specialists, and had the wrong diagnosis. Making appt: I called and left msg on Saturday. I was called back on Monday and given an appointment on Friday. The other place I called said 2 weeks wait. So I guess 4 days wait is pretty good. Overall, very satisfied with the smart, personable doctor and nice staff. Would have liked appointment scheduling sooner, but that's the way it is with most places. read more

receptionist was very rude and raised her voice with me several times after asking clarifying questions regarding insurance verification when i was trying to book a new patient appointment. Insurance is confusing for everyone and the receptionist isn't expected to have all the answers, but they should be prepared to respectfully and politely redirect the patient to find the answers they are looking for. Responding to clarifying questions about booking an appointment with a raised tone and repeating the same answer "youre going to have to as your insurance the same questions youre asking me" over and over in response to clarifying questions is very unprofessional and unhelpful. very bad first impression. read more

I visited this ENT office about a year and a half ago because I was having some sinus issues and was desperate for some help. At first I thought that Dr. Li was helpful, despite the egregious wait time, and was prescribed some antibiotics for a "sinus infection" and signed up to take an allergy test. Well, those antibiotics were some of the strongest of the lot (moxifloxacin) in tandem with prednosone, which should really only be prescribed if you're in serious medical peril- the long term side effects of which (think brain fog, serious GI distress for months on end, anxiety, fatigue etc) were by no means worth it. And my symptoms only improved slightly, and looking back I'm not even sure it was a sinus infection in the first place. I'm upset that doctors like Dr. Li, whom I tend to trust as a patient, try to do such quick fixes and don't look at the issue holistically. Also on top of that they billed my insurance wrong, which was almost an equal amount of headache to deal with and ended up costing me several hours of my time to deal with, and a decent chunk of money. In short, don't recommend if you actually want holistic medical help. If you want to waste a lot of your time waiting for appointments and calling insurance, and just want antibiotics, then you should check this office out. Never had such an awful experience with a medical professional. read more

Dr. Li is attentive, professional, and enthusiastic. I came to his office after a respiratory infection damaged my singing voice and he checked out my vocal chords with a camera. I was happy to find that my condition is not worthy of surgery! He prescribed voice rest, a couple sessions with his speech therapist, and more hot tea/throatlozenges etc. I will update in a couple of months with results! I knocked one star off because I had to wait over an hour past my appointment time to get in. :( read more

2 star doctor and 0 star person. I was forced to see him as my ENT when I was attending cal on student insurance, which had designated specialist that the insurance covered, & seeing other specialist wasn't an option. Knowing that I was basically stuck with them for my surgery, he and his staff behaved like incredibly awful human beings, and every time I called his office to schedule my surgery his staff would say there's nothing available call back. And after I repeated my call his staff had him calling me to tell me it's not life threatening stop calling his assistant "non stop". Well I wouldn't have had to call his office "non stop" if they had scheduled me, even for a distant date. Who on earth enjoys calling a doctor's office? I knew it was not immediately life threatening, but it was a corrosive growth that was actively causing damage, I was bleeding out of my ear, unable to hear, and in pain, and my only source of medical treatment was through them. When did the rule of thumb within the medical profession become "not dying, let suffer"? Whatever happened to basic human decency and empathy? I wasn't demanding immediate procedure, I was willing to wait but they refused to even schedule me, presumably because they had other non locked-in patients to prioritize. Long story short my mother booked a one way flight to cal and told the university this is unacceptable, they need to lift the specialist restriction, book me with a different doctor that will schedule me for treatment, or she gets a lawyer. Next thing you know his office called back said they'll do the surgery the following Monday. So, they were more than willing to hang you out and let you suffer when they thought you're stuck with them, but also willing to bend their schedule when they realize they are losing business. In all of my experience before and after I have never seen a doctor's office telling a patient about an non-elective surgery for a worsening condition, and then proceed to refuse to schedule treatment or refer the patient elsewhere to get help. It is just plain unethical. Btw, he's not even that good of a doctor. It grew back(which isn't necessarily a problem with his skill, but the lack of follow up certainly let the reoccurrence grow worse). I had another better surgeon fixed it once and for all. Looking back I still judge them for they way they treated those they perceived to be helpless. I also remember the average of 90min wait time (45min outside 45min in wait room if you're lucky) for a breezy 5min appointment during which he doesn't even listen to you. This guy rrreally doesn't even pretend to care. All doctors' offices overbook but not all are *that* greedy and treat people's time and dignity like dirt. I would recommend anyone who's not a masochist to avoid this doctor and his office if that is at all an option. read more

Dr. Li was great and I had nearly no wait to see him. Update: A year and a half later and my new nose is working perfectly and looking mighty fine. I asked the doctor to leave some of the character I had become used to with my nose (face) with out the lack of breathing and the broken hook thing the motorcycle accident left me with and he understood exactly what I meant and delivered.There I was the old me, minus the football miscue in the end zone break, The skateboarder too cool for common sense break and the I'm 21 and to dumb to know how stupid I am at 90+ MPH motorcycle accident break.There was a lot of gnarly to deal with but he did it! ..I am very, very grateful. Excellent Surgeon. read more

I just left my appointment with Dr. Li. He is great. The Emeryville office is gorgeous and the staff are fantastic. The wait time was minimal. I didn't even have enough time to complete my forms, they were so quick. He is very friendly and knowledgeable. He explained everything he was doing, and was very thorough. He explained all the possibilities, and honestly sought out my opinion as to what I thought was going on with my issue. I recommend him highly. read more

My physical doctor referred me to Dr. Li. It was the worse experience ever. The office is very ghetto. They have a sliding glass window at the front desk, after the receptionist done talking to you, she closed the window like if we were in jail. I waited for almost 2 hrs and finally they me called in. They left me in the doctor's office for another 45 minutes and the doctor was not ready to see me. So i asked the assistants if i was going to be next, they told me that they had no idea. OMG, almost 3 hrs???? I just walked out.... Please DON'T GO THERE EVER. read more

I had a completely different experience from the previous reviewer. I don't know how anyone can rate this doctor with 5 stars. In my opinion, DO NOT GO HERE if you want your problem fixed. I went to Dr. Li for my nasal problem. He made a diagnosis and told me that I need a surgery. I asked him what I need to do and he told me that he will contact me after he contacts my insurance. I have not heard from him since (this was 5 months ago). I made a complaint to him and instead of explaining why he couldn't follow through with my procedure, he sent me a letter telling me that he couldn't treat me anymore. First question, what treatment? Second, how about an apology saying sorry I didn't contact you? This doctor is only concerned about getting paid and he does not really care about you. He is also very expensive. After 15 minute consultation, he sent me a bill for $400. If service is good, I think it would have been worth it, since how do you put a price on your health? If my insurance refused to cover my surgery, I wish he would have told me since I would have gladly paid for it on my own. If you don't care about your patient, why did you even become a doctor? Didn't he sign the Hippocratic Oath saying that he will put patient's medical interest before anyone/thing else (i.e. his insurance payment)? Bottom line, if you want your problem fixed, do not go here. Frankly, I am quite disappointed by this doctor. I made a complaint to AMA and Medical Board of California and they are currently reviewing my complaint. read more

Sorry to say I am very disappointed with Dr.Li. I have to say he is very irresponsible as a doctor. Two weeks ago he tried to remove ear wax for me but did not do a thorough job. (that was my first visit with him) The ear wax still there and blocking my hearing. I called him to follow up. Now he is not seeing patients due to Shelter in Place. How about 2 weeks ago?? I ended up in Urgent Care. Got it all checked out. Cleared my ear wax and found out I had infection in my ear canel need antibiotic ear drops. No more Dr. Li for my doctor. read more

The first time I went to the office I had to reschedule because they were running 50 minutes behind and given I had another appointment after this appointment, I wasn't going to chance missing the next appointment. The next time I rescheduled they were running 40 minutes behind schedule. Better but still not great. I was thoroughly irritated but still tried to be upbeat about the appointment. That extra time period allowed me to be very thorough about filling out my paperwork (maybe too much) that probably put me at a disadvantage giving him so much information ahead of time and not allowing him to ask me questions in the exam room because he came in the exam room really disinterested in asking me any questions. What kind of doctor doesn't ask any questions? He said my ringing in my ears was due to old age and that if I'm annoyed by it I should turn up the music. No questions on my symptoms, habits, etc. I told my GP and my neurologists that and they all thought that was absurd. And then Dr. Li had the audacity to ask if I wanted to make an appointment with the Audiologist. Why would you ask if I wanted to make an appointment to check my hearing if you said that my ringing in my hears was due to old and and then go say to check my hearing if its all good? Especially if I told you that my doctor already checked it and there were no problems? Wouldn't you suspect that its another issue? That is precisely why doctors ask questions directly from the patient. The whole entire appointment he was listening to himself talk because there were two other people in the room, a trainee and a person typing. It was an unbelievable waste of time and money. Wish my insurance hadn't paid him. Plus the actual office is weird unpleasant. Would not like to go again. Would not recommend. read more

Dr. Li performed Thyroid surgery on me. He is an outstanding doctor who is very highly skilled, extremely meticulous and yet very personable. Thyroid surgery is not easy and can lead to many complications. Dr. Li was very aware of all potential issues and took utmost care to ensure that none of the bad things happened. He monitored my progress in hospital very carefully and released me only after he was fully satisfied that things are going well. Couple of suggestions to those who may need to undergo similar surgery. My endocrinologist was referring me to a general surgeon. Completely avoid it. The surgery is far too specialized to be done by a general surgeon. You really need to get it done from somebody like Dr. Li who specializes in this area. Second give at least a week for recovery and take all medicines religiously. I had pretty good experience with the office staff. They were certainly quite busy but handled most of the issues quite efficiently. Yes it was hard to get Dr. Li's appointment but that speaks for his success and reputation. An awesome surgeon and a very caring human being -- what a combination! read more

Dr Li is the best ENT doctor I have ever experienced. Its true that you may have to wait a little longer in his waiting room sometimes, but I can say it's totally worth it, because you will be treated by a very knowledgable and very kind doctor. Dr Li also performed surgery on me; he aligned my deviated nasal septum and he cut out my nasal polyps. Dr Li performed the surgery at the Alta Bates Surgery Center in Oakland and it went really quick, within 3-4 hours I was back home. I had heard from other people that this surgery can be quite painful, but thanks to Dr Li (and the drugs he prescribed) the pain was so minimal, it really just felt like i had a very very bad cold. I was just amazed. I can only highly recommend Dr Tsuan Li !!! read more

First off, lets get this straight. This office is INSANE! The amount of people, patients, and overall activity is definitely something you do not expect from a specialist's office. Dead quiet waiting rooms = dead patients? I guess I take a busy office any day. Of course I agree with much of the reviews here that the wait time is terrible, but for great care, sometimes you just have to wait. And great care is what I got from Dr. Li. He was knowledgeable and answered all my questions with ease. Cleaned all the gunk out of my ears, which was a relief! Pro-tip: If you want to get seen on time, make sure you get an appointment at the earlier time slots. Anything later seems to be hit or miss with Dr. Li. Also super shout-out to one of his assistants, Justin. He was super patient with explaining how to use the ear drops and overall was just awesome. read more

Definitely update the picture (Dr. Li is clean shaven). He listened, looked and saw the issue right away (had been missed by regular primary docs). Gave me options along with education as to the pros and cons of each. We agreed on a plan of action. His treatment was the first that had worked out of many. We now are planning for long term results as a team. I can't recommend him more highly. The staff was OK. I saw him within 15 minutes of my appointment time. The office appears to be doing much better with time management. He is my recommendation for anyone that needs a good ENT. read more

Dr. Li may be competent, but his office is so disorganized and sloppy, I wouldn't know. After waiting way beyond my appointment time, I got a quick 5 minutes with the Dr., then sent for a hearing test. Then the Dr. for another 10 minutes, all the time trying to navigate his less than friendly staff. He suggested a scan, but I wanted to do my research 1st. The staff said they'd get the authorization anyway, but after 2 weeks, they hadn't (said I had refused). That could have just been a miscommunication, so OK, go ahead and schedule it. Two more weeks, and they say my insurance hasn't authorized it yet, but when I call, they say they never heard from the dr.'s office. This went on for another week or so. Finally, I had my ins. co call them while I listened. No apologies, just excuses. I'm back shopping for a new ENT at this point. A physician is only as good as his worst assistant. read more

I don't understand the negative reviews. I got an appointment easily and the office person on the phone was very nice and efficient. His office isn't in a modern high-rise but parking was easy and the office is clean, pleasant with lots of current magazines. The desk help was also very nice and I was in and out in 30 minutes total. Dr. Li - yes, he's older and clean-shaven now - was super friendly and efficient. Yes, he had someone taking notes on a laptop but lots of dr.s have that now and it allowed him to focus entirely on me and what I was saying. He does talk fast but his advice was spot on. He gave me 3 treatment options, asked if I agreed with the plan as he laid it out, and asked if I had any questions. And he told me to call back at any time. What else is there to want from a dr.? read more

Good doctor, very attentive and friendly. Helped me to clearly understand the symptoms I was having. Only downside is trying to schedule an appointment with his staff. They dont seem to want to answer the @#$% phone! read more

Total wait time in the office was at least of 70 (seventy) minutes before Dr. Li came to see us. We had arrived at the office 10 minutes early for a follow-up appointment. We waited for some time before we were brought to the examination room. While waiting in the exam room, we learned that one of the reports was missing, and the office would contact NorCal Imaging. The time was about 5:15 pm, our appointment was scheduled for 4:20 pm. We did not understand why the office did not realize the missing report until almost an hour after the patient's scheduled time. We continued to wait in the exam room. After a little while, a different employee came into the room for a quick chore. She apologized about the computer system being down. We were concerned for the need to reschedule another time for the test results. Finally, Dr. Li showed up and confirmed his initial diagnosis that nothing remarkable would show up in the CT scan/MRI imaging. He advised another office visit in two months, then one more in six months. The doctor was personable; he told us what we needed/wanted to hear. Meeting and chatting with Dr. Li took about 5 minutes; our entire visit took up more than seventy-five. read more

Dr. Tsuan is probably an excellent surgeon, but the "normal" wait time of more than an hour to see him, was unacceptable. And then, when he did become available, I always felt like I was keeping him from something more important. Often he hadn't read my files, referred to old information, and would become dismissive when questioned. Will be changing doctors. read more

Although I had to wait. The doctor apologized sincerely and gave me an awesome appointment. I had another appointment today and didn't have to wait as long which was refreshing. The ladies at the front desk are very nice as well. read more

Dr Li is super doctor, very smart, up to date, attentive and honest. Very personable and great results and follow-up by him and his staff.

By the time I saw Dr. Li this morning, I was really mad. I arrived 15 minutes early for my 9:45 appointment and didn't actually lay eyes on him until 11:00. I was not predisposed to like him, to say the least, but he was apologetic, kind, patient, disarming and thorough. I'm still not happy about the wait, but I'm glad that he's my ENT. Next time, I'll put extra money in the meter and bring some food and work with me. It's not a good model for running a practice, but after seeing other, more efficient ENTs who were less willing to spend time discussing my issues, I'll put up with the wait. read more

I am SO over Dr. Li! Although he is a great doctor (ONCE YOU GET TO SEE HIM!), the wait times are just plain unacceptable! I had an appointment to receive some test results, I arrived on time and when I hadn't been called 40 minutes I asked how much longer it would be and was told that there were still 5 people ahead of me...FIVE!!! How many appointments do you schedule at the same time?! I walked out. I rescheduled for the first appointment of the day...a month later....the first one that was available (I guess a lot of people arrive at the same idea after a couple of visits). I arrived on time and waited in the waiting room for almost an hour - how are you running late when I'm your first appointment of the day?! I was then shown to the patient waiting room and told he would be right with me - another 25 minutes passed and when I asked when he would be with me I was told told he'd be right in. I waited another 10 minutes, asked for my copayment back and walked out. I called later and explained that I'd now been there twice for my test results and explained that I cannot take 3+ hours off of work for a doctor's appointment and asked if Dr. Li could just call with my results - guess what? No call! OK, now months have passed and I really need those test results - I'm not getting any better and still don't even know what's wrong! Thankfully it's not fatal or I'd be dead by now!!! So I reschedule again...for today (a day I was going to take for vacation, but really need those results). I'm scheduled for the first appointment after they return from lunch, I arrive early, the waiting room is empty, I breathe a sigh of relief - FINALLY I'm going to be the first patient seen....HE ISN'T EVEN THERE!!! You have got to be kidding me!!! Really?! I'm done - I don't care how good of a doctor you are, your total disregard for people's time ...umm, who pay your salary by the way, is just unacceptable. I walked out - after calming down I went back in and explained that this is my third time taking time off of work to come in for test results that I still don't have, I explained that I would not be coming back and that I would be expecting a call from Dr. Li....took a deep breath and then said again in a very calm voice, well as calm as I could manage, that I know it's not her fault, but that I would really appreciate it if she would please tell Dr. Li that I am pissed, I will not be returning and that I WILL BE EXPECTING A PHONE CALL! I've already requested a referral to another ENT. Now I have to travel all the way to Castro Valley when Dr. Li's office conveniently located between my home and my office. So sad, I've been seeing Dr. Li for many years and am really not looking forward to starting from scratch with a new doctor, but as a singer I cannot mess with an Ear, Nose and Throat specialist that doen't give a s---. Good bye Dr. Li - it's been nice knowing you! read more