I had suspension issues that 4 repair shops couldn't figure out. 3 were GM dealerships. One a…read morerepair all shop. Contacted Richmond Street Automotive for an inspection. Had very friendly and knowledgeable conversation with him. Made quick appointment and received excellent service with several very knowledgeable staff and got my car repaired to the best it has been since I bought it. Thank you Richmond Street Automotive. Everyone there deserves a pat on the back. I will definitely be using your business for all my repair needs on my vehicles in the future. GOD BLESS YOU ALL and thank you very much.

These guys are great! I called late morning with a rush job. I got a same day appointment, out in…read morean hour, friendly & knowledgeable staff, great price too. I love this place

Amazing service! Great quality! Great pricing! Owned and ran by an amazing family! Would highly…read morerecommend to anyone looking for great service work!

I moved to the Fox Valley area recently with a 03' Sequoia I'd purchased while I was living in…read moreOregon and a truck full of suspension components I hadn't had time to get installed yet. After a few months of my kids keeping me from getting to it, I decided to just have a shop do the work for me, and Trailbuilt Offroad, who I got my Wheels and Tires from, recommended Klug Family Repair to me. I discussed the project for them, and while Sequoias were not something they had lifted before, they were happy to help with the project. I dropped my truck off with them with all the parts, including some specialized things like a Panhard Correction Bracket from Eimkeith, which required welding for fitment, and they handled everything absolutely perfectly. They also have the ability to do in-house aligments, so it's a perfect one-stop shop for your suspension needs. I was moving from 31" to 35" tires, and IFS Toyotas can have some issues clearing the larger size, but after discussing what I needed done with my SPC Upper Control Arms, Klug was able to get my front wheels moved forward in the wheel well and I've got 0 rubbing on frame or body. Klug are great to work with, and absolutely comitted to getting things done to your satisfaction. My Sequioa drives and looks amazing, I'd recommend them to anyone needing suspension work in the area.

Very Deceitful, used vehicle was listed in great condition but when we had the vehicle washed there…read morewere dents, bumper damage, deep scratches, auto. tail gate does not operate; they blamed on the cold even though it was parked in the garage. Never washed for pick up to hide all the damage the car had so we would not notice. Blamed the cold for not washing even though it was parked inside. Carfax had it down for NO Damage and Greenville even gave me the report knowing it had damage and non-working items, told me to submit through the warranty to have repaired. Buyer Beware !!!

Finally dropped off the car in the morning. Picked it up in the afternoon. Called them at 3 due…read moreto a very busy day. Picked up at 4. Rear Brakes are replaced. Prices was half of the dealer mechanic. A+ Recommended!

This is a well run business and provides excellent customer service and value for both the regular…read moreand the unplanned visits. I recently referred a friend to get some new tires and leak repairs completed. Andrew and Kevin are great to work with.

Kevin and Andrew are very knowledgeable and helpful every time I am in there. From oil change to…read moreengine problems they always get things taken care of for us on time and at a competitive cost. I feel the genuinely appreciate our business. Always highly recommend them when asked by friends about who we take our cars to for maintenance and repairs.

Eric customer oriented a pleasure to work with I have had two occasions when I needed their help…read morewith my tires and they diagnose the problem and said no repair was necessary

I requested to have my rear brakes replaced. I didn't ask for a $45 brake inspection. I already…read moreknew what was wrong. Also the technician left a bungee cord hanging under my truck. Probably used the hang the brake caliper during the repair. Kinda makes me lose confidence and wonder what else was forgotten.

Summer of 2024. After changing the springs on the muscle car I've owned for 30 years (always doing…read moreas much work on it as I can, myself,) it needed a front end alignment. Front end alignments is one of the things I pay experts to do. Accurate was recommended to me by a shop local to where I was living in Neenah. I scheduled the alignment and took it in. They found that both of my upper ball joints and one outer tie-rod had play and needed to be replaced. They weren't AT ALL offended or bothered that I wanted to change the parts myself, then reschedule the alignment. After I changed the parts, which were indeed bad, I rescheduled the alignment, and they did a fine job. I found the shop to be clean, efficient, professional, and competent.

I really don't want to write bad reviews but I feel as this one is a must. Recently took my F-250…read morein to have a rattling noise diagnostic. After them having it for three days the said my differential was one it's way out. I wasn't looking to spend to much money on it so I asked if they could just seal it back up and I'd pay for the services. Few days later my neighbor heard the noise as I drove past and he informed me that it is common for the parking brake springs to break, causing the the pads to wiggle within making that rattling noise. I was able to just remove the pads since I don't not need a parking brake and the noise was gone. None the less I am newer to the Fox valley area and I will not be returning to them.

Being a woman who knows little about car repair can be a challenge…read moreIt's refreshing to know that a place like factory auto has the customers needs as their top priority I was very pleased with the prompt service and honest assessment of my bad struts Their pricing is very fair and they go beyond your expectations They even brought my car back to my home when I didn't have a ride to come pick it up

Just had to have a bunch of stuff done to my car as it rolled over its 100,0000 mile mark and once…read moreagain, Dave and Phil from FactoryAuto,LLC. took care of me. I've gone to them for over a year now and I've never been disappointed. They always explain why they're doing, they give me the bottom-line on what needs to be done, and they are the most competitive. They will also help with arrangements by picking the car up or driving you in to work. They don't really have a waiting area, so I always drop my car off. It works great for my husband, two kids and I (we're all have cars). It's so nice having a 'go-to' place where you don't have to worry about the details. Thanks Dave and Phil!