Great service. They care about me as a customer. They are reliable in the advice they give you when…read moreit comes to your repairs. Their prices are reasonable. Great customer service and support. I would recommend them and use them again for any future problems or issues.

I'm way overdue giving Elsy a shout out and was reminded about them when I noticed them listed as…read moremy service center on a carfax email. I think my last time in was Spring 2020, and things were chaos in northern NJ around then... I'm pretty sure my first stop at the shop was for some silly repair and I opted to just wait in their seating area for a couple hours. My first time there I saw something that made me really appreciate how this shop operates. A lady had an issue with her car and the folks called around a bunch of scrapyards/used parts options, finding the cheapest parts in like Long Island or something, and could have gotten it there in time to repair same day. She couldn't afford it, and they pitched a financing option. They straight up refused to just replace the tire because a damaged rim would just tear it apart and whatever the underlying mechanical issue it had was unsafe to be on the road. A sketchy place might be fine with making a sale, but seeing how hard they tried to get her safely back on the road made me trust I wouldn't be upsold or lied to. Elsy does a lot of fleet maintenance, so their parking and lifts often have vans in them. They're also a "tire shop" but don't let that dissuade you if you need more than new tires and brakes. I've had them do all sorts of non-tire repairs and maintenance on my abused Honda - engine mounts, A/C leak, wheel bearing, oil changes... If you decide to wait for your car there, they have a coffee maker, a TV, and wifi. If you need to get to the train station down the road, they'll either call an uber or drop you off so you can get wherever you need to be. It's not as fancy as getting your work done at a dealership, but they offer basically the same perks. The Yelp tag is also very correct in this being a family operation - Jose and his son Chris were so nice and knowledgeable, and really make you feel like family. I hope the old man is enjoying his time with his granddaughter more than hanging out in the shop! Millie at the front desk is absolutely delightful and a total rockstar with all the office tasks she has to juggle. I wish every mechanic was as reliable and honest as the folks here.

$50 Good Year tire changed in 10 minutes on a Sunday. They work on 4 cars at once. I was quoted…read more$250-$478 at other places.

Esto pasó aproximadamente hace unos 40 minutos atrás la persona encargada de hacer los…read moreAliniamentos de autos me insulto diciendo que soy el marido de él cliente q lleve yo siempre voy a ustedes pero esta ves no será ni será nunca más no es profesional hablar así de un cliente dígale a esa persona q tenga el valor de decirlo en la cara no a las espaldas

Great prices and excellent job very clean work is a family own business I will recommend to anyone…read moregot in and get a quote

Such amazing service, in and out in under 20 mins and they patched the hole in my tire. Love that…read morethey didn't try to upsell me or over charge me. Amazing value. Thank you!

If this place was your last resort I'll pray for you. They're overpriced. Came because I had a tire…read morethat had a big screw and went flat. Charged $100 for a tire that has not even 1/4 of its life left. When I could find the same thing for $50 elsewhere. If I was able to go elsewhere I would've but obviously I could not in the condition the tire was in. Do not consider this place a go to for emergencies, they love taking your money.

Open on Sunday! The service was courteous and efficient. They did was asked to be done and didn't…read moretry to sell you something that you didn't want.

I got scammed here on Friday. DO NOT GO HERE PLEASE ! I will NEVER return. Eduardo and the Head…read moremechanic stole my money. They made up a lie to charge me for something that wasn't wrong with my car. DO NOT GO HERE, SAVE YOURSELF PLEASE ! They steal money from poor people.

Called them up after hitting a pot hole on the parkway. Steering wheel shaking at any speed! They…read moretook me in right away and took care of my issue. I was in at 9:15AM and done by 10:00AM, at a very affordable price for 2 tires and wheel alignment. I will be using them in the future, I'm sure.

Excellent customer service! They were honest with the…read moreservice my car needed...no surprise charges when I arrived to pick up car. My permanent go to now, for all my cars needs

Found this place on Tire Rack and has been my go to since then. Pam and Lester are really nice,…read morehonest and knowledgeable. Very reasonable prices and flexible with scheduling. Highly recommend!

Called them and got through right away. Excellent response time got here within 15 minutes and got…read moreme back on the road.

Honest and trustworthy!…read more I called them when I had a flat tire at a rest station on the turnpike. They answered immediately told me they'd be happy to come but I could get service faster and cheaper around the corner. They were right! I really appreciate their help and honesty. If I'm ever stuck again they'll be my first call!

Excellent good, i came at the closing time & they still took care of my tire! 10/10 I most…read moredefinitely recommend!

Let me start off with thank you guys !! Excellent service and customer care to my new car. So, I've…read morebeen to this location to replace three flat tires on my car (within a month) unfortunately, which is absolutely no fun. But i left with a sigh of relief and better mood once the tires were quickly replaced. :) They open very early at 8am-7pm weekdays/6m weekends. The staff are very attentive, friendly and knew exactly which tires to replace according to the damaged tire. I was in and out of the location within 15 minutes on both occurrences without any issues. $$ The pricing for used tires are affordable and has good tread tracks. ($50 each). They take cash and debit/credit card. The staff are professional and friendly, showing care and concern for my troubles. They do not require leaving a monetary tip, but i do so anyways because they deserve it! Highly recommend for any vehicle!

Very fast service and a good price. What a relief when we had a flat tire so dark away from homeread more

I have been coming here for decades. Always fast, friendly, and convenient service. You dont even…read morehave to get out. They wave you in to a space, you let them know which tire, and they take care of it right away. You cannot beat the price anywhere!

Finding a good, honest, and reliable mechanic is the Holy Grail for any car owner. Derrick…read moresucceeded where two other mechanics across town had failed. Not only was the diagnosis absolutely correct, but it was explained in a way that actually made sense without talking down to me. Derrick and his team have been my mechanics since I moved to West Orange in 2018, and at this point I trust them completely with my cars. They're straight shooters. If something can wait, they'll tell you. If something needs attention now, they'll show you why. No pressure, no mystery charges, no unnecessary parts swapping. From a technical standpoint, their diagnostics have been consistently spot-on. They don't just throw parts at a problem hoping something sticks; they take the time to trace the root cause, whether it's electrical, drivetrain, or something more subtle that other shops miss. The work is done right the first time, and I've never had to come back for the same issue. Pricing is fair, turnaround times are realistic, and communication is excellent. They treat you like a long-term customer, not a one-time invoice. Shops like this are rare, and if you're looking for a place you can stick with for years, this is it. I recommend them without hesitation.

My first visit to Prospect Auto was terrific. I wanted to get my Honda 2022 Pilot Touring model…read moreundercoated with Fluid Film to protect it from frame rot and general surface rusting due to NYC's horrendous over-salting in the Winter (especially since I bought after my lease term was completed on it and it has low mileage on it.) Their shop is very clean and the mechanics are professional and friendly. Derrick was great to meet after reading so much about him in previous reviews. They have music playing in the three bay work area which is great, it keeps everyone in good spirits while working on your vehicle. Pricing was very reasonable and straightforward (and no games that are played like from my area in NYC where there is a cash vs credit price where merchants charge you 2-5% extra if you pay by credit card.) I made an appointment for my service on their website and highly recommend you do as well as opposed to walk-in service as they are very busy and then calling them to confirm that for your requested service that you can wait rather than drop off (BUT that depends on where you live and of course what you need done, I'm in NYC so I can't drop it off and leave and comeback when done, I need to wait; if I needed time consuming work / parts like the lower block changed on my J35Y6 engine due to the connecting rod recall, I'd need to leave it there and come back when done days later of course, but for fluid changes like oil/atf/differential/transfer case/break/coolant, I would wait.) For my service, they got to my vehicle quickly and the service was perfect and took the exact amount of time to do it right. I'll be coming back for service for both of my vehicles going forward. I'm coming from NYC and getting there is very convenient especially if you take the I95 to 280W. I have nothing but praise for Derrick and his team!