Incredibly rude and harried wait staff and crapshoot food. This woman who owns this restaurant is one of the most disrespectful people I have ever met, and thoroughly traumatized both my kids and me. When we arrived, she called us over in a frantic and annoyed manner and barely seated us before running off. When she finally returned, she said that she was out of what we wanted to order. This was only the start of one of the most horrific evenings of my life. The owner seemed very stressed out, and I would've felt sorry for her if she hadn't been completely rude and hateful to my entire family. She was snatching things away from us and plunking things down in the most unpleasant and unprofessional manner. She was similarly put out to explain any dishes. My son's dish was spaghetti with garlic, oil and peppercorn but was ultimately completely inedible. It was extremely spicy, almost as if the entire pepper container had fallen in by mistake. I tried to explain to the owner that there was way too much pepper, yet she refused to listen and yelled at both me and my kids for not "reading the menu properly." She made a big scene and then sent over a waitress to tell me in a similarly condescending fashion that "peppercorn means peppercorn." Apparently, if a dish includes peppercorn, I should be prepared to gulp down three glasses of water with each bite. My other son's white bean soup was very salty and thin with a layer of oil floating on top. I was prepared to love it here but it ended up being one of the worst restaurant experiences I have ever had. By this point, I was ready to call it a night. I asked for the bill and gave the waitress my American Express because both the restaurant and their Yelp page advertise that they "accept credit cards." However the waitress causally informed me that their credit card machine was broken, and that I had to walk to an ATM so I could get euros to pay for my meal. I was pretty worn down by this point, so I agreed even though the entire night had been ridiculously bad. The owner escorted me to the ATM, and felt free to turn around every five seconds to berate me with "hurry up!" When we made it to the ATM, I took out money to give to the owner who promptly told me that she forgot to bring change. She told me that she had some back at her restaurant, and told me that if one of my sons walked back with her she would give it to him to give to me. I'm not sure why I agreed to this, because my son returned a few minutes later in tears saying that she had given him the euros she owed me only after forcing him to read the menu aloud in front of all the other customers. This was his "punishment" for not "reading the menu properly when he ordered." I normally only leave Yelp reviews when I've had a good experience, but thought that this needed to be shared. Avoid Benvenuto (and its owner) at all costs. read more