Top of the line therapy! Professional, experienced, caring therapist. Great office staff, very…read moreaccommodating and pleasant. Exceptional equipment. Recommend highly!

After total knee replacement, I chose BSW-Keller for my physical therapy, and I'm so glad. Yes, it…read morewas difficult and yes, it sometimes hurt, but within three months of surgery, I was able to walk better than I had in years. My PT, Andrew, really knows his stuff and pushed me to do as much as I could. Also, the office staff are professional and friendly; it was nice to be greeted warmly every time I entered.

Do not bother - company is a complete scam. The scheduling department passes you on hold for hours…read moreand tries to reschedule when the constantly mess up. Absolutely feels like a fake business and out for profits and potentially does more harm then good. They blame other people and look to file lawsuits and charge insurance more than they care about patients.

I cannot say enough great things about Premier. They are truly an amazing group of talented PTs and…read moreit's because of them that I've been able to make a recovery and restore my regular mobility. I came to Premier after a complex Total Knee Replacement and had previously been going to a different clinic (ATI). The prior clinic did not prioritize 1:1 patient care and I ended up left with a knee stuck at only 90 degrees range of motion at 4 weeks out - leaving me unable to walk normally and requiring me to go back to the surgeon for a Manipulation Under Anesthesia. It was divine intervention to find Premier after that! I called the day after my MUA and spoke with Dr. Brad (clinic director) who was incredibly kind and immediately helped work me into the schedule and get a solid recovery plan in place. He was even open to partnering with another Pilates-based clinic as I wanted to do some sessions there as well. Brad, Ryan and the entire Premier team were always open and willing to do what was needed to help me get the best outcome... exactly what a patient wants/needs after going through such a hard surgery! Dr. Ryan Vick is amazing and I highly recommend! He made our daily PT sessions fun and is SO skilled at what he does. He proactively incorporates new things to try and adjusts as needed, and you can tell he has a big heart and genuinely cares about his patients. Dr. Emily is also wonderful and always coming up with new exercises to try -- her positivity keeps you going! The techs/front desk staff (Parker, Bri, Yumi) were also consistently helpful and kind, and helped keep all appts running efficiently and on time. After 5 weeks at Premier, I gained 44 degrees in range of motion to reach 134 degrees flexion - which has put me back to work, functional daily living and activities. I had to return home to San Francisco (was in DFW area post-surgery to recover with family) and it'll be hard to find another PT place here that will ever match up to Premier! If you're deciding between different PT clinics, stop searching and come here!!! They are truly the best!

Awesome people. Super nice. Amicable, relatable, friendly. Very helpful and knowledgeable. I highly…read morerecommend Premier Rehab in Keller. Superlative job form every one. Excellent work!!!

Physical therapist was ok, but office experience is terrible. There must be 5-8 people in the…read moreoffice, but none that can schedule you or check you in. For that, there's a kiosk that you STAND at and FaceTime someone somewhere else. This is a challenge to start given I'm there to rehab a hip surgery, so I'm there balancing on crutches with my phone while this lady on a computer screen rushes me to confirm appointments on my phone. Then, she doesn't even give me 5 seconds to get the appointment in the phone. The appointment times are very limited, so when I suggest we schedule a bit further out to ensure I can get them all in, she says " I can't schedule without your providers approval." No attempt to help, no working with me. After I push, asking several questions and having to "prove" why it would be helpful for all involved (in front of a line of people), she finally says (somewhat rudely) that the provider is the therapist who is standing right behind me. Ok, well, again I'm on crutches, I don't know your specific language and separation of duties talk and you could have just asked the person for me if you knew and saw. Last she said to wait for a printout of my schedule, but after standing there for 10 more minutes without anyone even acknowledging us, we left. Terrible customer service and way out of touch with who you are serving. To bad because the actual therapist was great.

Came to check out the spot and get an understanding of the many things this place has to offer. I'm…read morecompletely blown away by the float, and I think its going to be better than a deep tissue massage. I didnt get my leg in the normantec, but I watched it work and wished I'd worn different pants. I'm booking Jason Lucas and my float now. This is what I definitely approve of this business: Takes #Medicare Patients Great customer service Knowledgeable staff Clean One on One consulting Great Reviews #PhysicalTherapy Walk-Ins Welcome

We love Dr Holloway, she is so caring and knowledgeable. She thouroughly makes sure she understands…read moreyour pain and what kind of pain you are having, then she sets to work. She employs many different facets of treatment, cupping, accupuncture, ultrasound, and massage just to name a few. The office is clean and bright, and there is never a wait time because Dr. Holloway manges her time well. I cant recommend her enough. You will not be disapointed if you visit her.

Dr Stevens is knowledgeable, friendly and puts me at ease. The office staff is absolutely…read moredelightful! I would highly recommend!

They couldn't have been nicer. Blake especially. Unfortunately, I'm going out of state in 10 days…read morefor 3 weeks but will return.

I can not believe you fired Steve! I only came to this place because orthopedics wanted to do…read moresurgery on my elbow and he was able to fix it. Another money hungry medical corporation. I will be sure to not recommend.

Steve is the former owner of the practice who now works for a hospital group as an employee…read more Although he is a very good therapist who has extraordinary knowledge regarding rehab, he can also be extremely rude and discouraging. I had to experience a few of his rants of him commenting in various topics and it revealed a pretty caustic and poor attitude. However, there are positives, he does spend a lot of time doing manual manipulation and massage, which is a plus. My experience of his abrasiveness is consistent with one of the other reviews. I've switched practices and am thankful to be in a more positive environment to continue my rehab.

My wife, Susan, has been at HHK for 3 years. She suffered a stroke in 2012 and struggling with…read morecaring for her at home and numerous facilities, I put her HHK. Are they perfect.... NO. Are there issues....Yes (ie staffing), but people care. The new Administrator, Dorothy has an open door policy. Nicole, HR Manager, constantly is looking for new ways to celebrate the nurses and CNAs. Lelo, the activities director, is so kind to the residents and the residents love her. for Linda in the business office. If there are issues with your loved one's health care, get involved. Visiting goes a long way. Sadly, some drop off their loved ones and rarely visit, but complain.

I want to express my heartfelt gratitude to Dolly for the exceptional care that she has provided to…read moremy dad during his stay at the facility. Her kindness, warmth and friendliness have made such a positive difference in his rehab recovery journey. Thank you Dolly for everything you do. My family gives you more stars than can post- keep spreading your contagious smile... it truly makes a difference!

I went to core Physical Medicine (Keller) 2 yrs ago to get a consult and a PT session for my…read moreshoulder. I was told the cost WITHOUT insurance was $275 and the cost with insurance was $275 but it would count towards my yearly deductible. I opted for the cost with insurance as they were the same. I only went to one session. 2 months later I get a bill for $347.41. When i called them they said my insurance did not cover the entire submitted amount. which was over $1800.00. I asked them to waive the charges as the cost without insurance was only going to be $275.00. They would not waive the outstanding balance and to this day I am being chased down for the outstanding bill. I will say the safe was great but I would be weary on going back and definitely check with your insurance before doing business.

therapists juggle several patients at a time, after finishing the assign exercise you wait for…read moresomeone to come back with next exercise. I did self pay for agreed amount because of high deductible plan, they did run a check of insurance to determine this. My credit card was billed the agreed $325 upon check in each session. THEN they billed insurance and required additional $408.71 months after I finished therapy sessions. When I received the bill and called to question it, they told me I signed to agree let them bill insurance. Even the bill they mailed says $325 self pay payment for all my visits, and then BCBS gets billed each instance. Beware if you have similar circumstances. I'm extremely displeased.

Excellent experience. My husband and I have both visited and would recommend to any of our…read morefriends/family. Amy is great!

TPNT is the best. Amy has worked with me and been so kind and patient. Best staff around!read more