I like the food here and had a very decent experience my first visit. But after today, I won't be coming back. Tldr; I spent 40 mins waiting here, paid extra for something I didn't order (no refund), and found myself wishing I had gone somewhere else so I didn't get stressed out on my only work break of the day.
Today, I ordered a chicken teriyaki special and chicken tempura roll and found my total a little too high ($28 for lunch, I was expecting closer to $22). I asked for a receipt to understand the cost but there was no itemized breakdown, didn't think too much of it as I didn't want to be a bother by asking for a second receipt (in hindsight, I should've). When the food was ready, I was about to walk out when I noticed an attached receipt to the food said "steak teriyaki". When I brought it up and said I ordered the chicken, instead of just correcting the order the cashier woman (who was pleasant before) became frustrated and insisted I said steak and must've ordered the wrong thing. I politely told her I do not eat steak for cultural reasons, so there's no way I would've asked for that. She repeats that I said steak and that she confirmed it when she repeated my order... which I definitely would've corrected if I had heard her say steak. I told her I couldn't eat the order they made and she told me firmly that I would need to pay for a new chicken teriyaki special if I wanted it. After already overcharging me for a steak teriyaki I know I did not order, and couldn't eat.
Basically we went back and forth a few more times about me ordering "steak" and I felt pretty gaslit. The restaurant was empty except for me- the situation just felt like a tiring and unnecessary charade when it could've been really easily fixed. I just wanted what I ordered and even if she didn't think I was right, I wasn't about to shell out another $16 for a miscommunication. She went into the back to tell the chefs what happened and they sided with me, agreeing to just give me what I ordered. I had already spent almost 30 mins here by this point.
The chef directly brought the revised chicken teriyaki out to me with a sympathetic smile and his warmth made me feel better about the situation that clearly was not my fault. I just wanted to get out of there at this point, so I didn't ask for a refund for being overcharged and the woman who took my order certainly didn't offer. Food was ultimately good, but I value peace from my customer service. Won't be back. read more