I was in the market for an EV and had narrowed my choices to the Cadillac Optiq and Lyriq after…read moredoing my research. I visited this dealership since it was the closest to me and was assisted by Stephen. He was patient, informative, and never pushy during our test drive, even though we didn't end up closing a deal at that time. Later, a deal I was working on with another dealership fell through, so I reached back out. Stephen happened to be off that day, and Anthony stepped in to help. He was calm, professional, and really listened to what I was looking for, especially in terms of pricing. Out of all the dealerships I spoke with, he offered the best overall value. He was straightforward to work with, flexible with a last-minute request, and made the entire process smooth and efficient. The whole transaction took about 1.5 hours, thanks to his preparation and proactive approach. Overall, a great experience.

I bought a brand-new Cadillac from this dealership about a month ago. Overall, I'd rate my…read moreexperience 2 out of 5 stars. While I was happy with the vehicle itself, the customer service left a lot to be desired when buying a luxury car. The staff put very little effort into building a good customer relationship and didn't take the time to thoroughly explain the additional services, packages, or available options. For example, Cilajet was never offered or discussed during the transaction. As a result, I had to take my car to another dealership to have a ceramic coating applied. In addition, the delivery process was not clearly communicated. I expected the vehicle to be transported on a tow truck, but instead it was driven approximately 70 to my home without anyone discussing that option with me beforehand or asking for my preference. Overall, I felt there was very little guidance or communication throughout the buying process. I expected a higher level of professionalism, transparency, and customer care from a Cadillac dealership, especially when purchasing a luxury vehicle.

Great service ! Personally I have shopped here For car parts…read morefor my 2013 jaguar xf Great parts department clean location hard to find makes it feel exclusive

Excellent customer service ! Upon walking into the dealership I was greeted by Gillian. She was…read morewarm, professional, knowledgeable, and incredibly patient. Gillian took the time to answer all of my questions, explain my options, and guide me through the process without ever making me feel pressured. Her honesty and genuine desire to help stood out immediately. I highly recommend visiting Cole European and asking for Gillian. She truly puts her clients first and delivers the kind of customer service that is hard to find.

Jacob Maranan is truly a nice guy and an outstanding service advisor at Audi Concord. He's been…read moreincredibly helpful with my 2018 Audi, always explaining things clearly and working hard to keep repairs affordable when costs can easily feel out of control. Unlike the typical reputation service advisors have for pushing unnecessary work or price gouging, I never once got that impression with Jacob. He genuinely seems to look out for his customers. When he's handling your vehicle, you know you're in really good hands. This is the first time I've ever felt compelled to write a Yelp review for someone in the service industry, and Jacob more than earned it. Highly recommend

In January we bought a new SQ8 for $130,000 in cash. We agreed to the purchase specifically because…read morethey said they would take back our leased Q8, cover the rest of the lease, and we would be done with the old car. The Q8 was well under its mileage limit. Two weeks later we got a $2,831.65 lease-end bill for new tires, a rear camera this same dealership had already replaced under recall, and other questionable charges. Our salesperson, Tim Tyler, told us to go ahead and pay it, and that the dealership would reimburse us. We trusted him and paid. Since then, Tim has told us the dealership has no connection to Audi Financial, the Audi division that held our lease, and keeps sending us to General Manager Eddie Martz. We've never once heard back from Mr. Martz. It's now October, nine months later, and we still haven't been reimbursed. Three cars in, this is how they treat loyal customers. A dealership that makes promises to close a big sale and then disappears isn't one I can recommend. Get everything in writing.

Ebony helped my mom and I yesterday and she had AMAZING customer service. We had issues with the…read moreformat of file my mom had her files in and she helped us convert the files so we could pick up the car same day! She even helped her with the insurance too. I wanted to recognize her for going above and beyond for my mom, she's a nurse and it's so nice to have someone helping her like she helps others. If you go to CarMax make sure u get Ebony!

I had an appointment for a vehicle inspection. I arrived and gave my name and that I had an…read moreinspection appointment. They had no information at all. So I was treated as a walk in. Ok. The sales woman was so uncooperative and difficult. She didn't listen at all. Talked over me. Kept repeating we had to do this "the old fashioned way" to price the truck. Well,yeah. That's why I had an "inspection " appointment. She had the info. Erased it intentionally! Then asked me for it as if she hadn't had it. While I was pulling it up she kept badgering me. I asked her politely to give me a moment and I would have it for her. But no. She just kept pushing. Finally I realized I would not be treated fairly, picked up my stuff and said I was leaving because I wasn't comfortable. She said snottily she wasn't either. She followed over to the front dest and started talking over me while I was telling the counter person about the problem. So whether she doesn't like older women, arabic last names ( my ex husband's) or blue hair I'm not sure but there was a prejudice there.

I purchased my 2026 GMC Terrain AT4 last week and had a great experience working with Carlos and…read moreEvan! Carlos was incredibly helpful & even got the whole process started over the phone with me the day before since I was driving 2.5 hours to the dealership. The entire purchase process was smooth, efficient, & enjoyable from start to finish. I truly appreciate the excellent customer service and would recommend Lehmer's GMC to anyone looking for a new vehicle!

I spoke with Brian, the used car sales manager, about selling my 10-year-old GMC Yukon with…read moreapproximately 130,000 miles. On our initial call, he gave me a valuation in the neighborhood of $12,000 to $12,500, with some flexibility depending on the vehicle's condition. He said, understandably, that he would need to see the vehicle in person before finalizing an offer. I completely agree with that. A used car's condition needs to be verified, and I have no issue with a price changing based on what is actually found. What happened when I arrived, however, was completely different. After looking at the Yukon and "crunching the numbers," Brian quoted $7,500. His explanation was that the vehicle supposedly needed approximately $3,500 in repairs. The problem is that neither the numbers nor the explanation make sense. Brian already knew this vehicle had exceptionally well-documented service history, including the fact that I had recently spent approximately $8,000 at this dealership replacing the transmission and the entire AC system. Those are two major repairs on a Yukon of this age and mileage, and they had just been completed. He had access to the service records and knew exactly what had been done. More importantly, the math simply does not work. If the initial valuation was approximately $12,000 to $12,500 and the alleged repairs were $3,500, that does not logically get you to a $7,500 offer. And using retail repair costs to justify a dealer's acquisition price is also misleading, because a dealership is not paying retail customer pricing for repairs. I also told Brian that Carvana had offered $12,000. His response was that I should take it because Carvana is a national company that would likely send the vehicle to auction rather than retail it. The irony is that on our initial conversation, Brian had described the same basic approach for his dealership, that they could take the vehicle and send it to auction. Once I was standing there with the car, however, the explanation changed to, essentially, "we would need to repair it before we could sell it." I drove to the dealership based on the valuation Brian had discussed with me, only to have the offer reduced by roughly $5,000 after I arrived, with no credible explanation for how the numbers got there. If this isn't a classic bait-and-switch, I don't know what is. It was an absolute waste of my time, and frankly, an insult after having just spent thousands of dollars having major work done at this same dealership. Very disappointing and, in my opinion, extremely unprofessional. I would expect much more transparency and integrity from a dealership, especially when dealing with a customer who has a vehicle with extensive service records from that very dealership.

I have never met a service advisor like Tim Wong! Honestly…read morein a world that is sorely lacking in service, he is a refreshing reminder that it is still to be found! He makes everything so smooth and easy! I never have had an experience that isn't trouble free and easy and always served with a perfect smile! Love this guy! Porsche Walnut Creek is so lucky to have him!

Tire and Wheel Warranty…read more When I arrived to pick up my 2026 911 Carrera, the finance manager spoke to me about purchasing the tire and wheel warranty package. He mentioned that it was the only warranty package that must be purchased before leaving the dealership. I can understand why. About four months after taking delivery of my car, the left rear tire kept losing air, very slowly. I searched for a puncture, but could not find one. At five months, I got curb rash on my right front wheel...ugh. Caner had contacted me for a six-month follow-up, and I mentioned both issues. It was during that conversation that he asked if I'd like a service tech to contact me. That is when I spoke to Tim Wong over the phone. We made an appointment for the very next day, and I drove to the dealership. After filling out some paperwork, Tim let me know that my warranty included a loaner car, and he offered me a new Macan. While in the waiting room, I heard the receptionist offer local customers Uber service to their homes and back. I dropped off my 911 on Thursday, and it was ready for pickup on the following Tuesday. I mentioned to Tim that I had an appointment on Monday, so he kindly arranged my pickup for the following day. The man who serviced my car, Bowdoin, sent me a video of the car's inspection via Tim's email. He was very thorough and friendly in his assessment. Caner was off that day, so he arranged for Hart to go over some of the PCM questions I had. He answered both and was engaging, friendly, and professional. My left rear tire had a nail, which caused a slow leak. The tire was replaced. The curb rash on my right front rim was fixed as well. I've come to realize that a brand is only as good as the people who represent that brand. So many of my friends have said, "Yeah, they should do that since it's a Porsche and the amount you have to pay for them!" In theory, that makes sense. Yet I've had horrible encounters at Porsche Fremont, and it is the same ownership as Walnut Creek Porsche, Fletcher Jones. Two opposed levels of service. My friend, who has owned 14 911s, has his cars serviced at Monterey Porsche, and his stories are horrible. This is not just Porsche, but any brand, Sony, Canon, etc. These are the individuals I have encountered at Walnut Creek Porsche, and I could not be more pleased with the levels of service I have received. Tim Wong Hart Benson Caner Nisanoglu Kasia Ksarzynski Bowdoin I've always contended that the leadership of any organization is reflected in the staff. My compliments to the manager of Walnut Creek Porsche. Thank you.

After trashing the Sales Dept of Future Hyundai of Concord(due to a very unpleasant experience) 11…read moremonths ago, I chose to try their Service Department for my Hyundai Santa Fe I purchased in San Leandro. The experience was first rate, very professional and relatively quick as I waited for my vehicle to have its 8000 mile check up. I will return again and recommend them to anyone who has a Hyundai- which by the way has been a great purchase!

My experience here was a mixed bag. We got a car that we really liked, it's held up very well and…read moreI'm happy we ended up with it. But there was definitely some gamesmanship from the salesman that I didn't care for- We test drove the car, liked it a lot and made an offer. The offer was rejected, and that's okay. But the salesman called back multiple times telling me "your car has just sold" which just wasn't true. They were playing games in an attempt to create urgency and pushing a new car instead of a used one. I did not care for this tactic at all. The service manager Abdul was downright confrontational in the negotiation process. Not in a natural "trying to make the sale" kind of way, but demeaning and aggressive. If it wasn't the exact car my wife wanted, I would've went elsewhere where due to that interaction and the "your car just sold!" tactic. Rich in finance was very kind and helpful, but honestly- Eh. It was not my favorite experience in buying a car. They didn't budge much on price or trade-in, I could've gotten a better deal elsewhere.

I bought a 2017 Lexus GS350 with on 21k miles. I worked with Robert Schoevaars, which was a…read morepleasure. He did all he said he would, responded in a timely manner & just felt honest and trustworthy. Which was exactly what I needed since I was traveling from Fresno 200+ miles away. Hes manager Casey was pretty cool also. I knew it was the right place to buy from when I heard the worship music playing as I walked in. I recommend this place. Thanks guys. 2GodBtheglory!

Wonderful company to work with, staff is very friendly! Highly recommend anyone who is looking for…read morea vehicle to purchase to check out platinum motors!