Worst customer service ever! I purchased a Genesis grill. Assembly and delivery were included in…read morethe price. When I went to start it the igniter didn't work. I called the store to see if they would fix it or replace it. The assistant manager , Ashley, said it was not her problem- call Weber. Also added-I just work here. I then talked to the manager , Bill. he was extremely rude saying that it was my problem and to take up with Weber. Side note-I am a 72 year old grandmother living alone without the ability and tools to deal with this. After much combative rhetoric, Bill, reluctantly said he would refund my money but I had to deliver it back to the store. I was treated rudely after purchasing an expensive grill that didn't work. This was a hideous and costly experience.

Heidi is superb along w mgr Bill and Aiden…read more Bought an EGO ev mower and couldn't get it to work properly. very impressed by their outstanding customer servic. Pretty sure they have a customer for life. Floyd

What a find!!! A friend introduced me to this wonderful find for yard art. Great find in Sequim!read more

I had an extremely unpleasant experience at Jungle Jane Indoors and Outdoor gift shop, and I will…read morenever return. Several garden art pieces were not priced, so I politely asked the owner, Kathy, for help. She ignored me completely while continuing a casual phone conversation with a friend. I stood there waiting for about seven minutes before asking again. This time, she put the caller on hold and walked over with me, only to point out a tiny price tag almost deliberately hidden behind the piece. Instead of simply showing it to me respectfully, she said, "Do you read English?" Then she asked, "Where are you from?" Before I could even answer, she said "Mexico" and walked away. For the record, I am Native American from the Klallam Tribe. This store operates on Native land, and the owner had the audacity to treat me like a foreigner in my own homeland. The interaction was rude, dismissive, and openly disrespectful. Antiques and garden art are not worth being humiliated or stereotyped. Customer service matters, and basic human decency matters even more. I strongly recommend spending your money elsewhere.

We came here for the cute Halloween event they had here. They had a fun cute trail for the kids to…read moreexplore with pumpkins made by kids. We were able to add our own to the mix! They had a small area for photos and a small maze for the little ones. Some pictures to put your head through to take some cute pictures. Everything was very nice and clean. I didn't make it inside the shop but will definitely come back again to check out some more.

A lovely and fun place to visit! We went for the first time during Covid, specifically for their…read moreannual pumpkin walk, so pleased to see that customers (and staff) were thoughtful, careful and respectful in maintaining a minimum six feet distance from others, wearing masks, and being so friendly. The pumpkin walk led us along a small path through a wooded area just behind the parking lot, where over 250 pumpkins were painted/decorated in a variety of themes and displayed for us to enjoy on our meandering walk. We were allowed to take photos and others coming through patiently gave us the space to do so. The staff we briefly interacted with were friendly and so excited to see us all decked out in costumes for this Halloween-inspired walk. They decorated the plants, trees and gourds around the nursery, making for a fun experience all around.

Rusty and his team are wonderful! They built us a beautiful pond and he designed steps to be able…read moreto go down the hill. They also built a beautiful area with pavers for sitting. He and his crew are really great. Thank you Rusty and team!

Our experience with Rusty was a mixed bag. At the beginning, he was great to work with and provided…read morea beautiful layout for our landscaping. However, when we went to go picked out the plantings for our yard, I was offered a pretty limited variety of things to choose from at a greenhouse/nursery he wanted to use. Because we had a very harsh winter last year. It killed off a lot of the plants that were at the nurseries. I wanted lots of grasses for our yard, and despite them having a very limited number of grasses, I went ahead with his recommendations. Many of the plants looked very dead, but I was told they were dormant and would "bounce back". Six of large the grasses that he planted were absolutely dead and stayed that way. They never got any new growth on them. Additionally, several of the heather that he planted were also in really bad condition and never bounced back either. This is important info for later. Rusty also installed an irrigation system. We were going to hire someone who does nothing but irrigation, but Rusty told me that he would not "guarantee any of the plants" if we didn't use him for the irrigation. I was in town during the whole process of planting and setting up the irrigation system. Rusty set up the irrigation system to run on a program that he said would be best. A few days after everything finished up, I had to leave for Michigan for about three weeks. I left the irrigation system on, confident that it was doing its job since Rusty installed everything and assured me that it was working. Needless to say, it was not working properly. Lines were blowing open because they were very shoddily put together and one whole giant section was not working at all. When I returned in late May, many of the plantings looked really bad. Some were just as dead as when they were put in and others looked like they were struggling a lot. Rusty came by and looked at things and scolded me for not running the irrigation. I told him that the irrigation had been set up by him and programmed by him and had been running according to his schedule. I told him that I wanted some of the plantings replaced and he grumbled about it and told me they needed more time. 95% of those I pointed out were just dead. In addition, I told him that the largest planting area seemed very dry like it was not getting any water. He argued with me and said it was working fine. I asked him whether or not The nursery would replace the dead items and he told me no. I pressed him on this because I've never heard of a nursery not guaranteeing their plants for at least 90 days, especially when they were in such poor condition when we got them. He replaced about 12 plants and expected me to pay for them. I told him no because It was not my fault that they were planted dead and stayed that way. Additionally, there were many blank areas in our Landscaping and I went to purchase more plants, which Rusty then put in to the Landscaping for me. I've had to purchase more plants this spring as many plants didn't make it. Six heather, six more grasses and two large plantings to the front of our house because there were many empty areas. Because our irrigation wasn't working properly, I spent all summer watering heavily every other day to make sure that we didn't lose any other plants. It pretty much defeated the whole point of having irrigation. Over the winter, the valve boxes completely filled with water and shorted out the half ass set up. I had to pay someone $700 this spring to replace all the valves in the boxes. Prior to him starting, the system wouldn't turn on at all because everything was shorted out. Now that irrigation doesn't run at all, I had our irrigation guy call Rusty to find out about a layout plan, but he refused to provide it saying that I hadn't finished paying him. We paid over $40,000 for landscaping on a small lot. This was to include full irrigation for the area, and a supposed guarantee on the plants. Neither of which he has stood by. I would NEVER recommend working with Rusty due to him not standing by his work.

Always happy to come here for gardening supplies, we've also gotten our Christmas tree here for at…read moreleast 5 years. Staff are helpful and the quality of products is great!

I admire their small business in the neighborhood but the selection is not great and their prices…read moreare spendy.

I want to give these folks a super shoutout…read more This holiday season hasn't felt very festive, but my daughter discovered the 'make tour own wreath' area here at the Garden Center. She took me here fir a mom and daughter date after work ten days ago. There were two crimping stations and several different sizes fir wreaths and swags. You pick your size and then you get to select from dozens of types of greens, cones, branches and more to build a custom wreath. I thought it would be harder than it was. Once you get started, it quickly becomes easier. The tough part is deciding what you want your wreath to look like. Good thing there are several examples to provide inspiration. The stations are in a covered outside area and masks were required. Heaters would help, but they are in such short supply. You can also bring i to your own snacks and beverages but we didn't know that. Next time we will! This was a great experience on all levels and now I have a beautiful unique wreath that is LESS expensive than the undecorated ones you can pick up at a home improvement store or a grocery store. Loved this!

The flowers Holly's Fine Flowers delivers to my daughter were even more beautiful than pictured…read more They responded quickly and clearly to my requests, as well. Holly's Fine Flowers will be my goto florist in the Port Townsend area from now on!

Love Urban Earth! They have amazing selection and great prices. I can't wait to continue buying…read moreplants for all my projects here.

I hired them to do some landscaping work (I assume that Urban Earth Nursery is the same as this one…read morewhich appears to be a garden store?). The scope was plant removal and garden clean-up. They gave me three dates to complete the work about 3-4 weeks after we did the walk through. The first day they were to remove some small shrubs and grind the stumps. They ended up removing one shrub which was not to be moved and then not removing two others which I had indicated on the walk through. They did not grind the stump despite charging me $190 for stump grinding - it is still sticking out of the ground 3-4 inches. Then the next scheduled day they cancelled, then the next scheduled day they turned up but without the equipment needed to do the hedge trimming properly. i asked them to "be aggressive" with the hedge and when I got home it was like it had not been touched. My husband likened their approach to "using nail clippers to cut the hedge leaf by leaf". They tried to reschedule to come another day with a ladder (like why not bring the ladder first time). I asked them not to return. They seem knowledgable about plants and might be ok for light work like precision pruning and weeding but dont appear able to do the heavy garden work I was looking for. Very disappointing. I have reached out to get a refund for the $190 stump grinding.

I would highly caution and advise anyone not to patronize this store based on my experience…read more First, I am a professional artist and designer and have the greatest respect for others work and craft. I brought my family into Edmonds for a fun day of walking, lunch and exploring. When you see the store of course there are beautiful displays of garden art and mainly glass in the store front. There are numerous signs requesting no photos. There are NO SIGNS mentioning to ask for help in picking up or NOT TO TOUCH. My father was interested in a glass bee for my mother and it fell off the brass rod and the wings broke. I assume she was the owner and blocked the door and was not friendly nor understanding and insisted we pay for the bee. I tried to reason with her that the other bees in the display were securely attached and what happened was an accident and that we were very sorry. This piece was $140 and she was not letting them leave without paying. I asked my parents to leave with my young child as she didn't need to listen to this greedy awful woman berate my father for having an honest accident with glass that wasn't securely displayed. I explained to her numerous times there are NO SIGNS anywhere asking for people not to touch the pieces or to ask for assistance. I paid her $80 for the broken bee because I can have the glass fused and repaired. Her attitude, service and disrespect were appalling and disgusting! Shame on you!!

Love this store!!! I bought a succulent and pot to go with it. The owner was super friendly and…read moretaught me how to care for the plant I was buying and the ones I already had at home. I usually end up killing my plants, but they are all still alive a year later thanks to her!

Great local place for rock, stone and brick. Filled seven 5 gallon bucks with pea gravel for 12…read moredollar, a lot cheaper than the big box store. Blake also has a wide selection of brick and stone. Blake also has their own quary and will deliver for a fee. i have gotten 8 yards of paver sand delivered before. Customer service staff are helpful and friendly.

Courteous and knowledgeable. Does not matter who you talk to, together they will have you an…read moreanswer. Reliable .

I love the old-fashioned popcorn machine and free popcorn that they have at the store…read more I've always been able to get pretty much anything I need especially at the last minute like a nail, duct tape, bees/hornets/wasps spray, toilet seat, backup keys, and so much more. Super friendly and engaging customer support. The folks at work here really do seem to care. Another thing I love are the random cool things that you can purchase, like gift cards, and various trinkets. That they have those things has helped me grab some last-minute birthday and other holiday items for friends when I would have completely forgotten the special day. It is a nice neighborhood hardware store that serves its basic purpose and much more.

I have loved this store and staff since I moved to Kingston. As a general contractor and also in…read morethe process of remodeling our home here, Henery's has been an invaluable asset, literally 2 blocks away. At the onset of the pandemic, Henery's took charge and implemented numerous measures and protocols to keep patrons and staff as safe as possible. As of this date, May 18, 2020, however, things have deteriorated greatly. 1 of 5 employees I encountered wore a mask. 1 of 5 wore gloves. 2 passed within six inches of me in order to stock shelves on the same aisle I was on, neither wearing masks. Following the example, 2 of ten customers wore masks and also made numerous attempts to get less than 6 feet from me. There are no requirements for employees nor customers to wear a simple mask. Here's the thing. The measures we've used state wide and been enormously successful in reducing the spread of Covid 19. So much so, my wife and I thought it relatively safe to continue to shop in places like Henery's. Fact is, we have a 19 year old quadriplegic at home with 23% lung capacity. If he gets this disease, he dies. Full stop. As a result, we rely on the mutual concern and professionalism of establishments like Henery's to help maintain that level of safety. Henery's isn't doing that anymore, despite the lack of a vaccine and dire warnings from the CDC and epidemiologists globally. We cannot take the risk of killing our kid. So it is that today was my last trip into your store. Life will run a bit slower for us, as we order everything online and have it delivered, but seeing our son reach the age of 20 will make that well worthwhile.