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    Bentley Bites

    4.5 (2 reviews)

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    3 years ago

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    3 years ago

    super high quality dog food and nice people. my dog loves the smoked bones & pig ears

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    Jules Pet Shop - Ferret

    Jules Pet Shop

    (78 reviews)

    Logan Square

    I had a horrible experience here, and I DO NOT recommend getting any animal from this store. I was…read moretold the man raises all these snakes and knows all about them but the size and conditions of the snake enclosures was entirely way too small. The man was helping a customer and the customer was upset about the taxes so the man was huffing and puffing around the store as I was trying to see the snake I wanted. He told me I couldn't see her cause it was almost her feeding day and she wouldn't be very nice. When I asked if I could put a deposit down for the snake, he immediately said that I could hold her and plopped her right into my arms so I could walk around with her... The snake was fine; he gave me no guidance on how to hold her, care for her, anything of the sort. When I wanted to buy her, he told me a 20 gallon enclosure would be fine for a few years. I was hesitant to get the enclosure due to the price but did it anyways. I immediately came home and tried to put her in the enclosure and realized it was WAY too small; I needed a 40 gallon, so I had to return that. He gave me a huge hassle about returning the enclosure and knocked off $60 due to using a small bag of bedding.... Yesterday I had to take my snake to the vet due it having mites and a respiratory infection. I've had this snake for less that 2 weeks and it's already sick. These people do not care about the animals they are selling, they just want to make money. I would highly recommend going anywhere else but here

    This petshop is AWSOME they've always had sales and awesome animals. I remember the fish area in…read morethe basement, I volunteered here a few times as a kid. 10 STARS!

    PetSmart

    PetSmart

    (265 reviews)

    Bucktown

    Plenty of parking. The womens restroom is FILTHY. When I dropped my pet off I used the facilities…read more When I returned to pick my pet up I used the facilities & the same trash that was on the floor more than 5 hours prior was still on the floor, & the trash cans were overflowing which means no one bothered to cleaned the restroom. Disgusting. The staff at the PetsHotel are friendly. Getting info about my pets stay always seems to be the same scripted answer. I've noticed each time I arrive to pick up my pet no one is out front, there is no bell to alert that you're waiting so you're just standing hoping someone will notice you. Calling to check on your pet is hit or miss. I don't like that I've never seen the facilities where my pet is housed. No tour. No cameras. I'll be looking for other options in the area.

    I'm writing this months later because I'm still stunned by how bad my experience was at their…read moregrooming facility and I was also just quoted over $200 to fix the damage they did to my dog's coat. I brought my golden retriever in for the full package: ear cleaning, nail trim, bath, and groom. If you have a golden, DO NOT BRING THEM HERE. The haircut alone was the worst I've ever seen, but the bigger issue is that they simply didn't do the services I paid for. When I picked her up and walked her around the store for treats, I realized she smelled worse than when I dropped her off. Her ears were still full of wax, her nails hadn't been trimmed, her coat felt dirty, and the grooming itself was shockingly uneven. I bathe my dog weekly, so she is never in that condition, and I initially assumed maybe they'd forgotten to rinse a product or had used a shampoo with a funky smell. I went back into the salon and asked if she had been bathed. The employee flatly said yes. I tried to give them the benefit of the doubt and asked to smell the shampoo they used, thinking maybe the scent had changed, but it clearly didn't match what was on my dog. When I asked again, three employees came out and responded with condescending, dismissive attitudes. Their red-haired manager rolled his eyes before walking me over for a refund. For the record, I wasn't even looking for a refund, it was a gift card. I just wanted to understand how a grooming appointment could go so wrong. When I got home and bathed her myself, the water ran nearly black, something that has never happened before. Her paw pads had been shaved unevenly, her coat was damaged, and the professional groomer who corrected it asked if a toddler with scissors had gotten to her. I contacted corporate at the time and never heard back. I have never once left a negative reviews for any business ever, but when it comes to my dog, I will absolutely speak up. Please don't take your pets here.

    The Animal Store - October 2023

    The Animal Store

    (137 reviews)

    This place is the pits of the world! The owner is illegally keepi g a 30 yr old tortoise here in a…read moretiny enclosure who is living a horrible life in captivity despite an animal sanctuary in Arizona offering to take her. What he is doing is illegal and the town and idiot mayor wont do anything about it to enforce the laws. He is now selling sickly kittens, rabits that wind up getting discarded. The tortoise was extremely neglected living in her own feces until protestors stepped in to draw some attention. It is just a sick and greedy owner using her as a prop to try to draw in customers. If this were the o ly pet supply store in Illinois i would drive out of state to by my pet food. Please I implore you not to buy animals from this place. Adopt! There are plenty of shelters with great dogs and cats and probably bunnies and plenty of other places to buy pet food and supplies. I would sooner support Jeff Bezos and shop for pet food on Amazon that i would buy anything from these horrible people who are mistreating animals.

    We traveled here from Wheaton looking for pet mice as the big chain stores were not selling them at…read morethe time. The reviews are not wrong about the small enclosures in-store but the animals are healthy and it's a small business-- what do people expect? Presumably you're there to buy an animal and will be giving them a better enclosure. It's a pet store, not a zoo. Compared to a big chain store it wasn't really that different, except that Kenn has more employees than you'd find in a chain store 5x its size (which says a lot about his priorities). He showed me the only two fancy mice that were available and when I asked if they should be bought together, he was honest. He said "I'm not going to tell you that they're bonded or anything, but mice do like to have company." He was clearly trying to ensure we didn't feel pressured to buy something we didn't want while also being honest about reality. He answered all of my questions about the mice and got me set up with the supplies I'd need without my even asking. He pointed out deals to us and offered us different solutions, immediately noticing that we had a budget. But the store had everything you'd need for a rodent there: toys, treats, enclosures, bedding, and the best recommended food. Two weeks later and the little mice we bought from him are healthy and happy-- and also beautiful. The grey one is really friendly and loves to be held, which is so sweet. The siamese one is a little standoffish but can still be held if you coax her out with a toilet paper tube. I did end up getting a larger 20-gallon tank for them that I found on sale rather than the plastic hamster cage I bought from the store (which-- again-- was kindly suggested by Kenn when it was clear we were worried about expense). Anyway, I really enjoy having these little creatures around. I'm thinking of going back to buy a rat!

    Bentley Bites - petstore - Updated October 2026

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