Paid $660 for a washer and dryer to be delivered! Well, the appliances arrived this morning and an…read moreunpleasant and unprofessional driver came in the house and started yelling at me because the dryer vent was not what he was used to and they didn't bring hoses. I was talked to like I was anything but a customer and he was very disrespectful. I told him to put the appliances back on his truck and take them back and I would be in to get a refund. Wow! The last owner started screaming at me at the back of the store before I even parked in front! When I went in she said I was disrespectful to her employee. I tried to tell her what really happened and her and her daughter both verbally attacked me. She refused any refund on the $660.00 CASH payment I made to her a couple of days earlier and told me to leave her store and get the police. I called the police and officer Beecher showed up and I advised him I was not going back in the store and listen to the lies the daughter and mother would tell him and be able to keep my mouth shut. So I gave him the receipt and he went in and talked. He came back about 15 or 20 minutes later and said they were bringing a check out for $550! I said well, that's no surprise they are obviously crooks and have no customer service abilities! I took the $110 hit to my pocketbook, and I am a senior citizen on social security. I would NEVER recommend this business to ANYONE! Go to Menards, pay cash or sign up for a credit card and you even get more than a 30 day guarantee and people who know what they are doing. It won't cost you much more than their idiotic used prices and you'll get to work with professionals! STEER CLEAR!!!!!!!!

Go elsewhere, the saying 'you get what you pay for' and lackluster customer service apply here -…read moreDarren and Pam are failing to meet minimum expectations, and are rude, curt unprofessional folks with a washed out looking showroom - go elsewhere, save the stress and headache stopping here is sure to give you, plenty of other options, and at better prices/service.

Well, it would be an awesome experience like normal except for the guy riding the pork truck refuse…read moreto get down off the fucking pork truck to help my injured husband get the wood he needed

Appliance department, Caitlyn and Luke were absolutely amazing. They went above and beyond to…read moreassist me. I bought a new washer and dryer and am very pleased! The delivery staff was great! Arrived on time, all hooked up and running in quick time! I highly recommend this location for their service, prompt timing and the care they showed during the time I spent with them! Thank you so very much!

I rate them as a zero I never in my life have ever encountered what I encountered from aronas I got…read moreto washing machine with a dryer beautiful set but when they brought it here the washer did not work so they brought me another one 4 days later that one also did not work so they brought me another one about 3 to 4 days later never was on time not one time on top of I was washing my clothes and all of a sudden I saw baby roaches crawling out of the washing machine I'm disgusted and I felt overwhelmed so I had contacted them and they explained to me that it couldn't have been from their product because they thoroughly go through their products well why would you have to replace the washing machines then? You know the ones that did not work? I've never had roaches in my life I have children with breathing problems they refuse to help me with an exterminator I'm not sure what I'm going to do or how I'm going to handle it I guess I'm going to call a lawyer because the way I feel is you ruined my home I'd rather run the washing machine over before giving it back I'm not saying that's what I'll do but that's how I feel I would recommend never to go there

From the owner: Drop by our Arona store located at 2113 Court Street in Pekin, to shop the latest deals on name…read morebrand lease-to-own electronics, furniture, appliances, and more.

Had a problem with my dryer and set up an appointment the next day…read more The driver arrived when expected and got right to work. He fixed my dryer 1st trip.

We had a freezer stop working under warranty. They came out at least five times, it would work for…read morea bit and then stop again. We threw away food 3 times. After several calls to their service department I quickly learned that "we will call you back" meant I better call them back because they never once actually followed up with a call back.

Our thermistor went out on our LG frig last year. This service rep was quick to respond, identified…read morethe problem right away, ordered & replaced the part within a week. No problems since. Thanks for getting more life out of our appliance

I had a really good experience with this business, super nice, helpful, and cheap. Good group of…read morepeople.

Made the appointment on Friday afternoon. Couldn't get an appointment until Monday at noon…read more Dustin was the technician. I explained the symptoms. He knew exactly what was wrong. About 20 minutes later he had replace a fan which was OEM. Price was as expected. Works fine.

We called for help with a temperamental oven (not an emergency) and were able to get service…read morescheduled with a few days. The technician, Dustin, thoughtfully called to let us know he was running a few minutes late, and he arrived exactly when predicted. He did a thorough inspection and magically got the oven working as it should again, without having to replace any parts. If he had been a less scrupulous and responsible professional, he could have charged us to replace a part unnecessarily. Instead, he left his contact info so we could let him know if the problem returned, with the plan to order the part then, and only then. Even though it was the end of the business day, he stayed longer to be sure the oven maintained its temperature correctly. Throughout, he was friendly and professional, a pleasure to work with. Although the business is located in Bloomington, they do calls in the Champaign-Urbana area for no extra charge. I'm putting BK Appliance Repair into my contacts now in case any other appliance issues come up.

This took a whole month. Hopefully my dryer is working correctly it's making aloud noise i hope it…read morequite down thank you have a blessed day

Had an appointment today. They said they would be there by 9:44. They never showed nor called. I…read morecalled the 800 # several times. Each time the time was moved later and later. They still had never contacted me about any delay. 5:15pm came. They never showed up. Poor service. I took today off from work to have my washer repaired.

What a great experience with 'Staats Service Today' and Brandon, the technician! I had called…read moreStaats regarding the lower freezer door in our refrigerator not opening - the sliders had worn out. Staats gave me a timeline and Brandon was there right on time. He gave me a final price and even had to go to the warehouse and back to retrieve the parts. After wrestling a wee bit with the old sliders, he had everything cleared out, the new sliders installed, and everything cleaned up. Great job, and great customer service! What more could a person want! Thank you Staats and Brandon!

Staats communicated back to me immediately and instead of offering to come out for a service charge…read morethey gave me several possible reasons why my stove burners were burning orange rather than blue. One of the possibilities was the use of humidifiers. I had just purchased and started using 2 new ones. I turned them off, waited 4-5 hours and turned on the burners. Blue flame all around. I know it cost Staats a service call but their helpful honesty solved my problem and saved me the money. Thanks Staats. You will get all my future business.