Made the appointment on Friday afternoon. Couldn't get an appointment until Monday at noon…read more Dustin was the technician. I explained the symptoms. He knew exactly what was wrong. About 20 minutes later he had replace a fan which was OEM. Price was as expected. Works fine.

We called for help with a temperamental oven (not an emergency) and were able to get service…read morescheduled with a few days. The technician, Dustin, thoughtfully called to let us know he was running a few minutes late, and he arrived exactly when predicted. He did a thorough inspection and magically got the oven working as it should again, without having to replace any parts. If he had been a less scrupulous and responsible professional, he could have charged us to replace a part unnecessarily. Instead, he left his contact info so we could let him know if the problem returned, with the plan to order the part then, and only then. Even though it was the end of the business day, he stayed longer to be sure the oven maintained its temperature correctly. Throughout, he was friendly and professional, a pleasure to work with. Although the business is located in Bloomington, they do calls in the Champaign-Urbana area for no extra charge. I'm putting BK Appliance Repair into my contacts now in case any other appliance issues come up.

Can I give a zero? We had a dampness sensor with our dryer and I called them for service. Guy…read morecame out, didn't look at our dryer and told my wife she needed to disconnect the vent and dry a couple loads and see how it works. Keep in mind, we told him it dried fine on timed dry, just didn't work when we used the sensor drying option. Didn't matter, he said we needed to do that before he could help, and he billed us $75 and left. I called him back the next day and said we'd done his test and the clothes did not dry on the sensor drying option with the vent hose disconnected. He came back and complained to my wife that he didn't have time to sit there and watch a load dry (as if we'd ask him to do that). In short, we were charged $75 for a guy who refused to do literally anything. In the end, he didn't really check anything and defaulted to 'need to replace the motherboard'. No, it's a dampness sensor issue, brah, but whatever. Don't ever call these guys, they will afford you no help for your issue and charge you for it. Total joke. Dan Bailey was the clown we dealt with.

Good luck in getting them to answer a phone call! Wanted to purchase a new refrigerator. Had…read morequestions on price, availability & features. Hate leaving voice mail especially for sales dept. So busy they can not manage to pick up the phone!! After numerous attempts to reach Bensons Sales dept, I left frustrated voice message simply said glad business so good you do not need to answer sales inquiries. Left no number to return my call. Following morning at 7:45 am a Joe called asked how he could help me. I advised bought refrigerator elsewhere. Business playing games. Hope they serve you better than I experienced! Call at 7:45 am was not appreciated.

Our refrigerator was not very cold and was full of food. My husband called on place and it would be…read more3 days before they could come out. We called Mr. Horner and he came out that afternoon. He found the issue and fixed it at a reasonable price. Definitely will use again!

From the owner: Since 1968 Horner's Appliance is family owned and operated. My name is Ken Horner and I have…read morepersonally serviced over 10,000 appliances over the past 35+ years right here in Peoria Illinois. I service most makes and models of washers, dryers, stove, refrigerators, etc.

I had a really bad experience with Mr. Appliance damaging my dryer and vent instead of cleaning it…read more James came in and fixed the damage and reset the thermostat quickly so I wouldn't have to go another week without my dryer. I highly recommend this professional and knowledgeable business! Thank you James!

The appointment process was easy. We were given a window of time and James called to let me know…read morehe'd be a bit early and that he was on his way. He diagnosed the problem with our oven quickly and went out to his truck to grab the part for our 18 year old oven! He gave me what I thought was an estimate, but it was actually the final price (parts and labor)! He pulled the oven door off, unscrewed a panel, checked the voltage and replaced the part and tested his work. He was in and out in 30 minutes. We had a conversation while he was working. I asked him if he worked on washers and dryers, too, because ours is getting up there. In the process he also gave me a recommendation on what to buy next and why!! I was really impressed with his knowledge, expertise and demeanor. Have you ever hired someone to do work in your home and couldn't wait until they left? James was NOT that guy! It's nice to have a name on file just in case. Put James' phone number in your contact list.

This took a whole month. Hopefully my dryer is working correctly it's making aloud noise i hope it…read morequite down thank you have a blessed day

Had an appointment today. They said they would be there by 9:44. They never showed nor called. I…read morecalled the 800 # several times. Each time the time was moved later and later. They still had never contacted me about any delay. 5:15pm came. They never showed up. Poor service. I took today off from work to have my washer repaired.

What a great experience with 'Staats Service Today' and Brandon, the technician! I had called…read moreStaats regarding the lower freezer door in our refrigerator not opening - the sliders had worn out. Staats gave me a timeline and Brandon was there right on time. He gave me a final price and even had to go to the warehouse and back to retrieve the parts. After wrestling a wee bit with the old sliders, he had everything cleared out, the new sliders installed, and everything cleaned up. Great job, and great customer service! What more could a person want! Thank you Staats and Brandon!

Staats communicated back to me immediately and instead of offering to come out for a service charge…read morethey gave me several possible reasons why my stove burners were burning orange rather than blue. One of the possibilities was the use of humidifiers. I had just purchased and started using 2 new ones. I turned them off, waited 4-5 hours and turned on the burners. Blue flame all around. I know it cost Staats a service call but their helpful honesty solved my problem and saved me the money. Thanks Staats. You will get all my future business.

Our thermistor went out on our LG frig last year. This service rep was quick to respond, identified…read morethe problem right away, ordered & replaced the part within a week. No problems since. Thanks for getting more life out of our appliance

I had a really good experience with this business, super nice, helpful, and cheap. Good group of…read morepeople.