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    Arona Home Essentials Pekin

    1.0 (1 review)
    Closed 10:00 am - 7:00 pm
    Updated 1 month ago

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    2 years ago

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    Benson's Appliance

    Benson's Appliance

    3.2
    (6 reviews)
    1.4 mi

    Terrible experience! Serviceman agreed our fridge needed an evaporator fan motor. Came back with a…read morepart that had 3 wires instead of 4. He said it would work fine. It did not. He told us the motherboard was shot and we were better off with a new fridge. $1700 later and a new refrigerator purchased elsewhere. We ordered the evaporator fan on Amazon for $15. Fixed the old fridge ourselves. It's running fine. Requested a refund on the service call and he told us tough luck. Save your $$ and go elsewhere.

    Can I give a zero? We had a dampness sensor with our dryer and I called them for service. Guy…read morecame out, didn't look at our dryer and told my wife she needed to disconnect the vent and dry a couple loads and see how it works. Keep in mind, we told him it dried fine on timed dry, just didn't work when we used the sensor drying option. Didn't matter, he said we needed to do that before he could help, and he billed us $75 and left. I called him back the next day and said we'd done his test and the clothes did not dry on the sensor drying option with the vent hose disconnected. He came back and complained to my wife that he didn't have time to sit there and watch a load dry (as if we'd ask him to do that). In short, we were charged $75 for a guy who refused to do literally anything. In the end, he didn't really check anything and defaulted to 'need to replace the motherboard'. No, it's a dampness sensor issue, brah, but whatever. Don't ever call these guys, they will afford you no help for your issue and charge you for it. Total joke. Dan Bailey was the clown we dealt with.

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    Benson's Appliance Store
    Benson's Appliance Store
    Benson's Appliance Store
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    Benson's Appliance Store

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    Benson's Appliance Store
    Appliance Depot

    Appliance Depot

    1.0
    (3 reviews)
    2.0 mi

    Paid $660 for a washer and dryer to be delivered! Well, the appliances arrived this morning and an…read moreunpleasant and unprofessional driver came in the house and started yelling at me because the dryer vent was not what he was used to and they didn't bring hoses. I was talked to like I was anything but a customer and he was very disrespectful. I told him to put the appliances back on his truck and take them back and I would be in to get a refund. Wow! The last owner started screaming at me at the back of the store before I even parked in front! When I went in she said I was disrespectful to her employee. I tried to tell her what really happened and her and her daughter both verbally attacked me. She refused any refund on the $660.00 CASH payment I made to her a couple of days earlier and told me to leave her store and get the police. I called the police and officer Beecher showed up and I advised him I was not going back in the store and listen to the lies the daughter and mother would tell him and be able to keep my mouth shut. So I gave him the receipt and he went in and talked. He came back about 15 or 20 minutes later and said they were bringing a check out for $550! I said well, that's no surprise they are obviously crooks and have no customer service abilities! I took the $110 hit to my pocketbook, and I am a senior citizen on social security. I would NEVER recommend this business to ANYONE! Go to Menards, pay cash or sign up for a credit card and you even get more than a 30 day guarantee and people who know what they are doing. It won't cost you much more than their idiotic used prices and you'll get to work with professionals! STEER CLEAR!!!!!!!!

    Go elsewhere, the saying 'you get what you pay for' and lackluster customer service apply here -…read moreDarren and Pam are failing to meet minimum expectations, and are rude, curt unprofessional folks with a washed out looking showroom - go elsewhere, save the stress and headache stopping here is sure to give you, plenty of other options, and at better prices/service.

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    Appliance Depot
    Appliance Depot

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    Steger's Furniture

    Steger's Furniture

    3.5
    (24 reviews)
    1.4 mi
    $$$

    Shady Practices - Buyer Beware…read more Check your receipts carefully and make sure you actually receive everything you've paid for. We chose Stegers of Pekin believing it would be a trustworthy place to purchase a new master bedroom bedframe and sofa. Unfortunately, our experience was the opposite. We purchased a higher-end bedframe along with delivery and setup. On our invoice, we were charged over $200 for the wooden slats that are supposed to come with the bed. The invoice also listed three metal supports at no cost, which Bryan Steger (a head of the family business) explained were "a gift" they include with all bedframes because slats are supposedly weak. When the bed was delivered, the wooden slats we had paid for were not included or installed--and the delivery/installation team never disclosed this. The free metal supports were attached poorly--crooked, unstable, and at risk of damaging both the frame and our hardwood floors. When we asked for the missing slats we had paid for, we made it clear we would hire our own handyman for installation because we did not trust Stegers' setup team to return. What should have been a simple correction turned into weeks of back-and-forth emails. During that time we were told: If we wanted the slats we paid for, we would have to return the metal supports (that are given free to every customer). The slats were "low quality" and "not worth having," despite charging us over $200 for them. No refund would be provided under any circumstance. Only after a week, a complaint to the BBB, and a letter to Vaughn-Bassett did the slats finally appear--left unceremoniously at my front door. To summarize: we were charged for parts that were never installed, denied a refund for those parts, not told by the installation team that they omitted them, insulted about the quality of the product we purchased, and forced to chase down what we rightfully paid for. This experience in August 2025 was gravely disappointing and not at all what we expected based on the company's reputation. Buyer beware: just because Stegers still carries the same family name does not mean it is run with the same trustworthiness, pride, or class as in the past. (Photos to be added soon.)

    Steger's furniture amazing ! Stepdaughter home from hospital…read moreFriday and needed a power recliner. Text folks at 8pm. Sales gal responded right away with pictures! Made arrangements for Saturday delivery! Stepdaughter loves it! Now that's hometown caring and efficiency Support Steger's!

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    Steger's Furniture
    Steger's Furniture
    Steger's Furniture

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    Arona Home Essentials Pekin - electronics - Updated August 2026

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