Shady Practices - Buyer Beware…read more Check your receipts carefully and make sure you actually receive everything you've paid for. We chose Stegers of Pekin believing it would be a trustworthy place to purchase a new master bedroom bedframe and sofa. Unfortunately, our experience was the opposite. We purchased a higher-end bedframe along with delivery and setup. On our invoice, we were charged over $200 for the wooden slats that are supposed to come with the bed. The invoice also listed three metal supports at no cost, which Bryan Steger (a head of the family business) explained were "a gift" they include with all bedframes because slats are supposedly weak. When the bed was delivered, the wooden slats we had paid for were not included or installed--and the delivery/installation team never disclosed this. The free metal supports were attached poorly--crooked, unstable, and at risk of damaging both the frame and our hardwood floors. When we asked for the missing slats we had paid for, we made it clear we would hire our own handyman for installation because we did not trust Stegers' setup team to return. What should have been a simple correction turned into weeks of back-and-forth emails. During that time we were told: If we wanted the slats we paid for, we would have to return the metal supports (that are given free to every customer). The slats were "low quality" and "not worth having," despite charging us over $200 for them. No refund would be provided under any circumstance. Only after a week, a complaint to the BBB, and a letter to Vaughn-Bassett did the slats finally appear--left unceremoniously at my front door. To summarize: we were charged for parts that were never installed, denied a refund for those parts, not told by the installation team that they omitted them, insulted about the quality of the product we purchased, and forced to chase down what we rightfully paid for. This experience in August 2025 was gravely disappointing and not at all what we expected based on the company's reputation. Buyer beware: just because Stegers still carries the same family name does not mean it is run with the same trustworthiness, pride, or class as in the past. (Photos to be added soon.)

Steger's furniture amazing ! Stepdaughter home from hospital…read moreFriday and needed a power recliner. Text folks at 8pm. Sales gal responded right away with pictures! Made arrangements for Saturday delivery! Stepdaughter loves it! Now that's hometown caring and efficiency Support Steger's!

Just bought a recliner there. Doesn't feel as nice as it did when I tested in their store!…read more Probably won't go there to buy anything else. 30% off sale and by the time I paid there was no discount. Funny how that works!

If you want good, quality furniture Hamm's is the place to go! Prices are fair and the customer…read moreservice is exceptional!

This store has very good products, the employees are very very friendly except the owner Jason he…read moreis not friendly at all would not care if he had a customer or not. I was turned away at checkout because the price was changed when I was ready to pay.

I took a free class at Woodworkers Shop and was very pleased at the willingness to help from the…read moreemployees. Brad and Jason were very nice and helpful. I can't wait to try out my new skills.

Well, it would be an awesome experience like normal except for the guy riding the pork truck refuse…read moreto get down off the fucking pork truck to help my injured husband get the wood he needed

Appliance department, Caitlyn and Luke were absolutely amazing. They went above and beyond to…read moreassist me. I bought a new washer and dryer and am very pleased! The delivery staff was great! Arrived on time, all hooked up and running in quick time! I highly recommend this location for their service, prompt timing and the care they showed during the time I spent with them! Thank you so very much!

They were on time and removed a donated oversized chair. Excellent service. Timely appointment…read more Free service for donation of the item. Will definitely use them again.

Good prices, typically...but the register staff have no idea how to properly serve customers…read more Rather than let customers know if someone is going to open the second register, silence is the rule, making it so no one really has an idea if help is coming. It's not a bargain if people have to wait in line for fifteen minutes for the same one person that FOUR members of staff cannot help. And again, to make matters worst, NO ONE IN STAFF IS DIRECTING TRAFFIC AND LETTING CUSTOMERS KNOW WHETHER ANYONE ELSE IS COMING TO HELP.

I would like to thank pegi and Phil for there excellent service, we just got a king size bed that…read morewas valued at 6,000 and 2 adjustable bases from them and I have never slept better in my life..10 out of 10 I would recommend them. There 2 warehouse workers waited til we got there to pick it and and was very helpful.. if u want to sleep like a baby go see them..

Phil and his wife Peggy are amazing and wonderful people. Hes very honest and helped us out! We…read morealso stopped over at his wife's loves farmer market and got some fresh veggies! So glad we went to Phil first!

No customer service at all not even a greeting, but furniture looks high but not high qualityread more

From the owner: For more than 35 years, Carpet Weaver’s has been your flooring and furniture family of…read moreCentral Illinois since 1988, currently with 9 locations to serve you! From start to finish, we are with you every step of the way to make your flooring dreams come true — design, measuring, scheduling, and installation. We make buying new floors and furniture easy every day!

We had a great experience picking out two chandeliers for two different homes. Tina provided…read moreexcellent customer service which is very hard to find these days. KBL has a great selection of unique lighting fixtures unlike you will find anywhere else.

We had a custom home built and ended up here for our fireplace pick. We wanted a natural…read morefireplace, which are becoming scarce, most people want gas and a lot of retailers are phasing out natural. So for the price, KBL in the Peoria area was the better choice. Not a huge selection, but again, they are being phased out on the natural fireplaces. My Husband and his Brother did the installation themselves bc KBL's guy was having surgery and doing it ourselves saved a lot on labor. Kevin at KBL was fantastic from start to finish. Excellent salesman and willing to talk and educate you on whatever you need in regards to your home build. He also promised to take back whatever parts we didn't need after the installation....and he did. We are now having some warranty work and we feel confident it will all go fine. KBL is lucky to have Kevin!

Can I give a zero? We had a dampness sensor with our dryer and I called them for service. Guy…read morecame out, didn't look at our dryer and told my wife she needed to disconnect the vent and dry a couple loads and see how it works. Keep in mind, we told him it dried fine on timed dry, just didn't work when we used the sensor drying option. Didn't matter, he said we needed to do that before he could help, and he billed us $75 and left. I called him back the next day and said we'd done his test and the clothes did not dry on the sensor drying option with the vent hose disconnected. He came back and complained to my wife that he didn't have time to sit there and watch a load dry (as if we'd ask him to do that). In short, we were charged $75 for a guy who refused to do literally anything. In the end, he didn't really check anything and defaulted to 'need to replace the motherboard'. No, it's a dampness sensor issue, brah, but whatever. Don't ever call these guys, they will afford you no help for your issue and charge you for it. Total joke. Dan Bailey was the clown we dealt with.

Good luck in getting them to answer a phone call! Wanted to purchase a new refrigerator. Had…read morequestions on price, availability & features. Hate leaving voice mail especially for sales dept. So busy they can not manage to pick up the phone!! After numerous attempts to reach Bensons Sales dept, I left frustrated voice message simply said glad business so good you do not need to answer sales inquiries. Left no number to return my call. Following morning at 7:45 am a Joe called asked how he could help me. I advised bought refrigerator elsewhere. Business playing games. Hope they serve you better than I experienced! Call at 7:45 am was not appreciated.