I normally use another glass shop in the vicinity, but a friend told me to try this one out. All I…read morecan saw is WOW! Such unique items you will not find anywhere else. Also at prices better than that other shop in the vicinity.

Stopped by here on Saturday (5/22) and the girl working that day was really freaking amazing! Sorry…read moreI forgot to ask name, but definitely answered questions my fiancé and I had about shipping the best she could!! The pieces here were also really beautiful and unique compared to other shops i've seen or stopped by. And visiting from Texas the price I got all my items for was not bad AT ALL. I'm visiting seattle and noticing how overpriced EVERYTHING is from gas, clothes, the same meals fast foods as texas are also sky rocket higher in price (smh). but this smoke shop has REASONABLE pricing, even cheaper than smoke shops in texas... If I lived in seattle this would be my go-to smoke shop. I truly loved it

The guy there was friendly and helped me get what I needed in seconds all while still being able to…read morehelp other customers! Also, they had what I was looking for!! I was happy about the large selection he had! And he gave me a good deal, since I was spending LOTS OF $$$! I recommend this place! Waaay better than the smoke shop next door called golden house or whatever! They are trash! Don't go there and spend your money! Come here instead! And leave satisfied!!!

Not only is he nice and fast; plus knows what he has or can get - his prices are also THE BEST! I…read moreONLY shop there now for my Kratom, best selection & price I have seen anywhere around here. Vape pens for dabbing. all good selections and prices. My place for sure!

Hospitality like back in the good ol days this smoke shop is great the worker is amazing and their…read moreoptions go on forever

Solid guys with lots of options for hookah accessories and shisha. Love coming here when I'm in the…read moremood to purchase a lot of different flavors.

Great prices and very large selection hood service many different brands. Definitely a must be f…read moreyou own a tobacco shop to make a trip up here. They sell to regular customers as well great prices

The Xhale store has become a most distressing place to deal with. All the former employees are…read moregone, like Dalton. The new staff are the most uptight, difficult, unpleasant sorry bunch of people you'll ever have the misfortune of meeting if you decide to shop here, which I hope you don't. These are Xhale's new mottos: It's not my problem I don't care All sales are final Xhale has already lost half their customer base.. Hours go by, and no one comes in. The people that patronized Xhale liked to shoot the shit with the employees, and vice versa.. You can't do that anymore with these new people. The sense of being on the same level as the guys working there that's gone.. Nobody feels simpatico with these uppity, frowning new people. They look at you like a disapproving parent... Don't go to this store anymore. They've lost the groove...

They have what's you need! services friendly! Walk in the greet you kindly how can I help they say.read more

Just left this place after picking up a geek bar. They had at least 40-50 different flavors. They…read morealso had other brands a well, so if you want a vape, this is a great shop to visit. I definitely recommend this place. The guy who helped us was really friendly and talkative... So much so that I made a comment to the person I was with on how nice he was. If I come back to factoria for a vape I'll definitely be coming back here with no hesitation.

Never shop here. This place has an absolute no returns policy, regardless if it's defective, or…read moreunused because they gave you the wrong product Just hours ago. The management stands by their ridiculous policy and wouldn't even allow exchanges. in fact, they seem rather proud of it. people think this place is fine until they have problems with the product. The nazi like attitude from the young lady, who claimed to be the manager was very refreshing. She accused me of using it, pointing to its new, pristine condition. She said there were stains on the atomizer, which were not visible. Then she pointed to the additional stains on the box, which were also not visible. Then, she said she had sold this numerous times to puffco peak owners without issue, further supporting her theory that I was trying to pull a fast one. I pointed out: The atomizer for the puffco peak pro does not fit the regular peak, and thus could not have been used. The threads are different size. The owner sold me the wrong part, which admittedly says "peak", not "peak pro". Honest mistake, right? Response: Wrong. all sales are final. no exchanges for scammers like me. MSRP is $40. They charge $45 And force you to keep it. A simple look at the pictures on the box is all it requires. Treating your customers like they're criminals is wrong, especially after charging 10% over MSRP. This place is simply ripping people off. It is a convenient location, but this place is worth avoiding. Don't support businesses like this. Smoke shops business model is sketchy to begin with. Add the price gouging to the formula and you have next level shadiness. This chick with a scar on her lip, who claims to be the manager, is straight up delusional. it's a simple exchange. She threatened to call the cops. Yeah, I realize your policy is terrible. But, do you have to be a terrible person too? Do you have to be that way? There's no way to exchange something that was given to me in error? In what way could I come up on your stupid business, and why do you care so personally about it? Next level customer service. Never again. F this place.

The cigar selection is outstanding, except for the manager Peter Webster he tried selling me a box…read moreof Don Pepin Sparky's for $350 or singles for $13.50 didn't purchase them from him another tobacconist,name Keoke who sold them to me for $187.00 plus tax,I will never buy a cigar from Peter Webster he his definitely a dishonest person who will rip you off he his a bad person.

Selection is great, service even better. They are cigar people through and through and they seem to…read morecreate quite the community which is exactly why I love the cigar community. Must check out this gem if you are a cigar smoker

Great mom n pop pipe shop! Always has deals got my last to bomgs for the low low lol $20 bucksread more

Kind of gross environment, but we bought a bong anyway. It broke within a month, not because we…read moredropped it, but because the seam split where the honeycomb was connected. The workers wouldn't stand by their product at all, no exchange, no sorry. They are open late, so that's good. I've amended my rating because Andrew, after seeing the original review, powered to and did exchange the broken bong for a new one. He was very gracious about this, and when I went in, the place looked much better than it did when I had been in previously. Yay, Yelp, for helping one more store /customer experience work out well. And thanks, Ashley's Pipe Shop!