First of all you can be on hold for 40 minutes before you get anyone to pick up the phone Then when…read moreyou get a live person they are down right rude and contradictory to what their 800 number intake reps tell you. I would never do business with them after absolute sheer unprofessionalism from the start .

Matt Bloomgarden was awesome! He did his best to find me a great SUV for my weekend away and set me…read moreup real quick with awesome prices. The process was so easy and he took care of me SO WELL! He was honest about everything and there were no surprises. 10/10!

Really great service here! Very friendly and helpful team. Fast, efficient and accomodating…read more I had some issues with my rental and they were remarkably proficient at resolving the problem and making sure I was takin care of. Top notch service and regard for customer satsifaction.

Very disappointing. My father was in the hospital and I had to rent my vehicle for a period of over…read morethirty (30) days. I explained this numerous times to the staff at Enterprise Rental Car (located in Roslyn on 1037 Northern Blvd). My mother and I attempted numerous times to pay them either with my credit card or hers to factor in that my father was dying. They wanted me to sign a contract with them after I rented a vehicle which extended past thirty (30) days. It seems the young man who works their Brenden did not have any power to help me when I explained the situation. Enterprise rental car called the police at the seventh (7th ) precinct to have me arrested. I returned the vehicle after a police officer named Investigator Gomez (978) 705-6206 herassed my mother. This company is very foolish. I rented a vehicle with them for a period of almost sixty (60) days. Because of one (1) misunderstanding they threatened to have me arrested. I laughed at Brenden when he told me I was on the (Do Not Rent List). Do not deal with Enterprise Rental Car. Go to their competition. They are an absolute joke! - - David Elliot Rothblatt

Stay awwwwwwwwwwway!! I beg you!!! This place is the devils camp. Especially this location. Mean,…read moreevil to customers especially uber driver. They make lots of errors with their inefficient workers and then blame drivers for not covering cost. They have also reported cars stolen!! Messing up the record of drivers!! Be warned they are nasty to customers don't go there!!

This is a follow up to my last review. Guys, you want to avoid these guys…read more I filed a complaint with Budget based upon THREE holds of $250.00 being placed on my card, an ADDITIONAL $211.40 being charged AFTER I left the office. THEN I RECEIVED A NEW CHARGE FOR 76.41!!!! I spoke to their representative (that would be too long a story) who agreed she saw no reason for additional charge. I finally had to call my bank to dispute the charge and block Budget from any future charges. I have filed a complaint with the NY Attorney General's office and the FTC (Federal Trade Commission). In my opinion, this is a company to avoid.

Do not rent from this location. There is no communication between the consumer and the shop. I was…read moregiven one price walking in and was charged double walking out. The car smelt horrible, like curry, I literally had the interior detailed because I could not tolerate the smell. If I could give them zero stars I would. Corporate was able to fix my issue but stay away!!!

Worst rental car experience of my life. Terrible ownership, no communication and no respect for the…read morecustomer, highly advise to not rent from this place. Also, this is a bad look for Avis as a company.

11/27/25 I rented a car service was good, car was clean,…read moreservice reps were nice. My auntie and I headed up to Nanuet, NY to spend Thanksgiving with my other auntie -- and let me tell you, it was worth every mile. We don't get to see our family up there often, so it felt extra special. There was so much food, nonstop football, laughter, and even a little birthday singing mixed in. The kind of day that reminds you how important it is to show up for your people. I hope everyone enjoyed their time with family and friends, made memories, and felt all the good love this holiday brings.

I called to inqhire about renting a car and the man that answered was absolutely rude, I barely got…read moreto finish asking my question before he hung up . Don't waste your time or money at this establishment if they can not provide you with a little respect I'd rather not give a star but I had to but they lack customer service

I didn't even leave the lot before I decided that I wanted a refund…read more First, the car wasn't clean so I went back into the pickup area and asked them if it had been cleaned. The man who worked there assured me it had been cleaned. He went out to wipe the car down anyway and then we went our separate ways. Then, I went to load stuff into the vehicle and found SOMEONE ELSE'S LUGGAGE in the trunk. So, I went back again. He took the luggage out and again, we parted ways. As I leave, I get a notification on the dashboard that the key fob battery is low. I return AGAIN, and the man offers to teach me out to use the manual key. I told him that I wouldn't take it unless the key battery was changed. In this day and age, cars need the fob to use all the features! He told me that he didn't have another battery or another car. So, I told him that I wanted a refund. As he was processing my refund, he handed the key to me so I could unload the vehicle. The car door does not open...I try using the manual key. It does not open. The man tried multiple times. It doesn't open. We change the fob battery. It does not open. Then, while on the phone with roadside assistance, he figures out that he gave me the wrong key. Literally, the worst car rental experience I've ever had.

I'd highly recommend not renting from this place. I reserved a car for 12/24 at 8am. Showed up and…read moresaw the guys who worked there in his car in the lot. We walked in behind him to pick up the car and he immediately said - "why are you here, I called and a car won't be ready until 12." - I had no missed calls. He was very rude at that time but I didn't think much of it. We were his first and only customer. I called before heading back over for 12 and he said we would JUST have to wait - we were behind on a holiday Christmas road trip to visit our elderly mom/grandma for this holidays so we politely asked if he thinks we will get a car on that day. He responds rudely "I'll let you know when I know" and hangs up. We finally called back one last time after 12 and he said he had a car. I asked to confirm if it was what we ordered and he said it was a smaller car so we will have to deal with what's there. We ordered an suv because of the size of our group. Once again very rude - he said this is what you're gonna get and hung up. We then called back to cancel.

If you want professional service- DO NOT RENT FROM HERE. A simple discrepancy turned into an issue…read morebecause of their lack of professionalism and customer service. Moreover, the owner displayed a clear lack of disrespect towards woman.