I've been a loyal customer to Benjamin Moore for 20 years and have convinced people that BM paint is the best. This week I had a bad experience in the South Beach FL Paint Spot Store on Alton Road.
The employee who works in the store is lazy. He sits behind the counter talking on the phone to his buddies in Spanish, in a completely different room from the sample cards and entrance door. We will be painting our renovated vacation condo soon and I've been into the store to select paint chips several times. Never once has this employee approached to ask if help was needed. The customer must walk into the next room and directly ask for help.
This week I bought samples. I gave a hand written list of 6 sample paint colors to the employee. The list included the color name, # of the 7 color chip card & corresponding paint color #. When I opened the box of samples at home, there were 2 extra cans of a mysterious color #124, a bright orange, for which I had been charged. Obviously, the employee had confused the 7 color sample card# with the paint color #, a reasonable error. I returned to the store with the two sample cans of paint to enquire if they could be exchanged for something else. The employee told me absolutely not, and that all customers know to not to write down the number of the 7 color sample card.
I am so angry, I'm thinking of switching to Ball & Farrow brand to paint our new vacation condo. I will be purchasing my paint brushes and paint accessories at a hardware store, rather than Benjamin Moore. I thought Yelp would want to know about this experience. read more
