I had never been to a Benihana before; I have been to many tepanyaki restaurants, but not Benihana. The check in process was interesting. I arrived before my brother, and let the people know I was there for a 6pm reservation (10min early). At 5:55, another guy at the desk started calling for our reservation, and I said, I was waiting for my brother (still 5 minutes before our time). At 5:58, I was asked if he was even coming (still 2 minutes before our reservation time). My brother walked in at 5:59 -- early for the reservation. The guy looked perturbed. I mean, come on, we were there, and on time, but we came from different areas of the metro. The service at the table was good. Pedro was the chef, he was entertaining. The food was good. I just don't understand the check in. Neither of us were late. It was incredibly uncomfortable. read more

We were there for happy hours and it was definitely an experience of a lifetime. The service was not great and the food was absolutely disappointing. We ordered the wings - it was dry and the flavor profile was one noted - salty. The sushi was not fresh, I feel like they added extra chili oil to cover the fowl odor of the fish. I would not recommend coming here at all. Also, the restroom has a fowl smell coming from it. It was nasty as hell. Very sickening read more

2 stars Food was decent and service was fine, but the experience was really uncomfortable because of the temperature inside. It was 64° in the dining area (see photo), and we were genuinely cold the entire time. We asked about it and were told the thermostat is controlled remotely and couldn't be adjusted. Even staff mentioned it's tough working in those conditions. Other tables were complaining too! When both customers and employees are uncomfortable, it takes away from the whole experience. This seems like an easy fix from a corporate level, and it would make a big difference. This used to be a special place to go. Now it's unpleasant, uncomfortable rip off. read more

The soup had a fly in it, my salad had a hair. The waitress kept disappearing so everything took forever. Also the bathrooms were really bad. Each toilet had some type of human matter on it. read more

Came for a birthday dinner with a large group. Luckily we had reservations because the place was packed. Not our first time so ordering our meals went quick. Personally, went with steak and lobster. Our teppanyaki chef was very friendly and entertaining the entire time. We got all the usual egg/food tosses, volcano fire, and fried rice heart throbs haha. Stick to what works right? Everything was cooked nicely and nothing was overcooked at all. Waitress was very attentive our entire meal. We come as a group every year and our experience is consistently great! read more

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Haven't been to a Benihanas in m ay years but thought we'd take 3 of our grandkids. The only negative was the amount of time we had to wait for our table even though we had a 6:00pm reservation. Didn't get seated until 6:20. Once seated took quite awhile until someone came over and took our orders. Once we finally got going the food was amazing. The chicken fried rice was outstanding with flavor. The ambiance and entertainment is wonderful. The bill is not for the faint of heart!! 3 kids 2 adults o e glass of wine each, with tip was over $300 read more

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Service was okay they were busy but it literally took them about 30 min to get our order and then... our server barely knew the menu. We asked about dessert she said they didn't have much to choose from- wow read more

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We came here for dinner on Christmas night as a party of three and had a 6:45 PM reservation. They were running about 30 minutes behind, so we didn't get seated until around 7:20 PM. It was very busy, which is understandable for a holiday. Once we were seated, things moved pretty smoothly. The wait to order and receive our food wasn't long at all. Our server, Ambiance, was excellent--very attentive, friendly, and on top of everything despite how busy the restaurant was. The inside is big and spacious, so it didn't feel overly crowded. We enjoyed our meals, and my seafood was prepared well and tasted great. Overall, aside from the delayed seating, it was a good experience with solid food and great service, especially on a busy holiday night. read more

Benihana - Scottsdale - OCEAN TREASURE - Sushi Bars Near Me - Scottsdale, Arizona

Love this place! Came in for all day happy hour as and manager John at the bar was so kind and wonderful! Great service with a smile. He went above and beyond to make sure I had a great experience. I enjoyed a side soup, salad, edamame, salmon and avocado roll add cream cheese and an edamame. Extra shoutout to server Camry who was hard at work and such a sweet helpful presence! And so generous to heat Benihana gifted veterans a full meal the last few days for Veterans Day! Just wow! Bravo! read more

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Gave Benihana another try. The portions have definitely decreased in quantity. Salad tasted just okay. Hibachi chicken was a little undercooked and dry despite telling them to have it well done. The Fried Rice also tasted okay and something about it wasn't like the usual quality. The Shrimp tempura was good but tiny thin shrimps for $20. They even charge $2 for extra sauce. Restrooms had a weird stench to them. read more

Benihana - Scottsdale - Shrimp Tempura - Sushi Bars Near Me - Scottsdale, Arizona

Absolutely the worst Benihana experience, ever. Had a reservation for 7:45p. Admittedly, we arrived late, at around 7:58p and were given an estimate of 30-35 mins. to be seated. We were not seated until 9:21p. The excuse was because we were late...oh, and they had a 52-person party to accomodate. If you cannot, accomodate that large of a party and your regular reservations, then don't. Then, we didn't get a server to our table until 9:34p to take our drinks order. It is now 9:49p and we still do not have our drinks. No chef has set up at our grill, either. The other guests have left our table. 9:52p: Soda and water has arrived, but my children's Ramune has not. Order FINALLY taken. 10:02p: Still no salad or soup. No chef has set up yet 10:11p: Salad has arrived and warm, almost room temp soup. No chef. 10:15p: Have inquired (again!) about chef. Told 3 mins by Camry (who is doing her best with little to no support. 10:20p: Chef Robert is here. He's very funny & personable. 10:25p-10:59p: Chef Robert is the highlight of the night. So kind, understanding and genuinely funny. 11:10p: Getting check. 11:25p: Getting ice cream & happy birthday song. 11:35p: FINALLY LEAVING AFTER 3HR+. read more

What's not to love about dinner and a show? I've only been to Benihana on one other occasion, but my most recent visit to this location solidified this as a solid spot for a larger family meal! I will say that the service here is pretty dang slow. We had a reservation, and ended up waiting around 40 minutes past our arrival time for a table. Once we were finally seated, it took another 20+ minutes for our hibachi chef to arrive. I'm all for giving restaurants the benefit of the doubt, especially during the very busy holiday season, but this was a pretty substantial wait. From reading other reviews, it sounds like this is sadly the norm at this location. Even still, here's my advice: have a snack before you arrive and be patient ... the food really is worth the wait! Our hibachi chef was Tony, and he was a hoot! Just the right amount of funny and engaging while cooking up golden fried rice, saucy teriyaki chicken, perfectly cooked steak, and their signature shrimp and vegetable appetizers. Everything tasted great, and it reminded me that I should dine here more often. I feel that the prices are pretty fair, considering the live performance you get in addition to your dinner. read more

We did not have a good experience. While the chef was pretty entertaining and he did is best, the service itself was not great and the bathroom was absolutely filthy. NOT a good place to celebrate my birthday! We won't be back and we do not recommend. read more

I made a reservation for 4 on Thanksgiving and when we got there we still had to wait about 30 minutes before being seated. The reason we were given for the wait when we were checking in, was that the party at the table they needed to sit us at were visiting. They already ate and paid, but they were sitting there talking. I feel when it comes to holidays management should be able to move people along after a certain amount of time once everything is paid and done. Once we were seated the male employee who told us he was some sort manager, maybe front of the house or guest relations I don't recall, told us we were a party of 5 not 4 and that is a problem. We had our baby with us and I was carrying him. The manager assumed he would need a high chair and brought us one after telling us rudely that it was a problem we were 5 people. I had to tell the waitress to take it away because we did not need it. He could've asked age or if we would even need a high chair which would've saved him running around to grab one and bring it to the table. 1st off our 5th is a baby who does not even sit up on his own yet he just turned 5 months. He is a big baby but you could tell he is a baby. 2nd, he doesn't even eat food because he's too young! I was holding him the whole time and planned on it since I didn't feel a stroller would work in this situation. Other than those first interactions, the food and chef Tony were great. We were there celebrating my son's 6th bday and the chef did great with the table and our kids. The food was delicious as well. Our waitress was amazing and they sung happy birthday in English and Japanese. It would've been a higher rating if it wasn't for the first interactions. read more

The service is awesome but for the foods if you had been eating fried rice you know !? This place made fried rice like idk what to say! But I will give a highligh on scallops and steak is good ! read more

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My fiancé and I went last night for dinner, and we had a wonderful time. The hosts were very friendly, we were sat at a Tenpan table very quickly, and a manager named Tony sat us and explained the experience and was very funny. Our server, Tyree, was nice and super on everything. He took our orders, explained a special, and kept our drinks full. We ate a few different things but unfortunately I kept forgetting to take pictures cause I was hungry. The restaurant was lively and fun, and very clean which is a feat - it was so busy. Oh! At some point I needed to get change and the two bartenders who were working broke my bill and were so nice and great conversation :) I'd highly recommend coming here! read more

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Over 40 min sitting at table with no cook or food. Embarrassing! Xxxxxxxcxcxxxxxxxxxxx

So I'm very torn on this establishment. It's very kid friendly & can be fun with a good Hibachi chef & group. Unfortunately that was NOT our experience. As Yelp Elite (for many years) I review good & not so good places. We decided to do something different this last Friday for dinner. We arrived around 7 & was sat by 7:30. No reservation needed. We had never been to a "chain" restaurant like this. We wanted to do their Hibachi experience. Our table was 7 people. Our Hibachi chefs was "Tim" We ordered a cocktail (wine & a pumpkin side car) At that time we ordered a sushi roll (specifying we wanted it as an appetizer) The waitress (Alexandria) left to place orders. Our table sat silent for 10-15 minuets. Then we placed our main dish order. I ordered the filet mignon medallions with mushrooms, and my friend ordered the Emperor's feast (filet & chicken) we both got fried rice, which is an up charge. The Hibachi chef returned only to leave again for 10mins. We received the miso soup (terrible) Still waiting on our drinks & app to be delivered. The whole experience was a complete FLOP. Nobody could hear the hibachi chef, because it was so loud in there, our main dishes were done before even getting our sushi roll (We had to ask the waitress AGAIN about) You could tell the hibachi chef did not like his job. He wasn't friendly at all, and had a scowl on his face almost the entire time. We were not the only patrons that noticed. The hibachi fried rice was flavorless, and my FILET MINION was overcooked, even asking for it to be medium rare. Our drinks finally came 30mins after ordering. The sushi roll was delicious. THE ONLY GOOD TAKE AWAY FROM THAT ESTABLISHMENT WAS THE PUMPKIN PURÉE SIDECAR DRINK, AND THE SUSHI ROLL WE ORDERED. $180 for 2 people w/o tip was insane. The pumpkin side car (4oz pour) was $17. I wound not recommend this Benihana to anyone looking for a fun experience. I see why it only has three stars.. Never again. read more

Benihana - Scottsdale - Sushi Bars Near Me - Scottsdale, Arizona

My experience at Benihana was very bad this last time. Been going to this restaurant for 15 to 40 years depending on the location in the country. Scottsdale has been the most and usually love it. It was my adult son's birthday. 5 of us were there. Fun chef but he forgot how to cook. Filets were overcooked even after the 3rd try. My husband has shellfish allergies and his food was cooked in the kitchen for safety bit came out before anyone got fried rice. There were more issues that I'm not mentioning but I did send a detailed email to corporate a on September 4, the next day, and no response. Our loyalty to the restaurant means nothing. Won't be back read more

We had really high expectations because it's been a while since we've been to a Benihana's. The last one I went to was in Chandler with my family and we had a really good time, but it was the five years ago. I assumed since this one was in Scottsdale, it would be even nicer than the one in Chandler. I was very surprised at the condition of this location. It looked like it hadn't been remodeled for at least 20 years, the atmosphere was very dated dusty and looked like they hadn't invested anything in years. Even the cook came to start cooking his white coat looked like it was gray severely stained. Definitely no pride. The people at the table all complained about the steak and the condition the food quality. The waitress provided drinks to only half the table and left us waiting for nearly 20 minutes, even to get our water. A couple next to us indicated they had been there before and they were giving it a second chance because the first time they went, it was really horrible service. The prices are high and I wouldn't recommend going. It's just not worth the money sadly... One of the worst valentine dinners I've had. read more

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Service was terrible. I paid $ 500 for dinner for my family of 5. Couldn't get my water refilled. Could order another beer as she never came back. Finally I held my water glass up in the air for ( no exaggeration) 3 minutes until a server from another table says can I refill your water. I paid a full price and got horrible service. Epic fail. We will not return. read more

The teppanyaki was flavorful and cooked excellently by chef Michael! The ambiance was definitely a party vibe on Saturday as it should be! read more

Benihana - Scottsdale - Exterior image of Benihana - Sushi Bars Near Me - Scottsdale, Arizona

It was the Spirit Airlines of hibachi except the price was the equivalent and first class tickets on an international flight. I ordered the hibachi chicken ($38). If I wanted the chicken cooked in a sauce, such as teriyaki, it was +$2. I ordered it without sauce because I thought they had a house sauce or something..no, it was just plain chicken. It was +$6.50 for fried rice instead of steamed white rice and there's ..I wouldn't say diced vegetables in the fried rice. More like shaved carrots and onions that were then minced. The vegetables that come with the meal equaled to 4 pieces of zucchini and a scoop of onions. Did the food taste good? Yes. The chef was also nice. But the price for what you get? No. Go somewhere else and get bigger bang for your buck. You're probably thinking, hey, you're paying for the atmosphere too! Let me reassure that the atmosphere was chaotic and messy at best. The floor was somehow sticky and slippery at the same time. It was so loud with people singing constantly on top of the normal hibachi show. There was maybe one Japanese chef, a chef behind me was belting out "This Grill is on Fire" like he was trying to audition for a singing competition, and there was a group with going table to table singing Happy Birthday because so many people go here to celebrate birthdays--I stopped counting after the 7th rendition. Our waitress was rude. She chastised me for asking if we could order a side of rice for our toddler, mixed up the hibachi orders to the point the chef had to go reprint it, and made such a complaint about ordering sushi that my spouse ended up telling her to just forget it and ordered hibachi instead. Good points: the food did taste good and they were able to get us a reservation immediately and actually seat us at the reservation time slot. read more

Food was very good and service was great Would recommend. The atmosphere was great. Fun to go with a group of friends! read more

Food and entertainment was awesome = 5 Star Service was 5 Star Quality of food was very good. Cook was phenomenally engaging and fun. Water was never at the 1/2 way line . But then we looked up and the light that was about 4-5 feet above our food. Look at attached picture and blow it up. Looked at all the light around each table and they looked the same. Sort of spoiled a great lunch and a little bit gross. Turned a 5 Star lunch in to a hard 2-Star . read more

Benihana - Scottsdale - Sushi Bars Near Me - Scottsdale, Arizona

Went to Benihana's Friday evening with the wife unit, adult children, and 2-year old grandson. We were seated promptly, place was clean. Foodserver was pleasant and fairly fast. The chef was personable without being overboard, and put on a fairly good/brief show. Food was very tasty; although I did not like the soup. Almost tasted as if it had bacon in it. Salad was small, kind of an interesting sauce instead of dressing. All very good. I will say there were six of us; and I did not look at the detailed bill. Most likely it had an imputed gratuity of 18%, since the tab was a bit pricey. I did not think of asking; so I tipped 20% as well. Normally I add on an extra 10% if the service was good (which it was).... So, eh. The foodserver made out well, and I'm happy for her. All in, pretty solid 4. read more

We have been coming to this location for years and tonight was the best experience yet! We arrived early to get a drink at the bar, where Emmanuel took excellent care of us and made us feel welcome. We were shown to our table at the time of our reservation and our waitress was friendly and prompt. Then our super awesome chef (Gabriel, I think) cooked our food beautifully, entertained us, and even helped us celebrate my husband's birthday. We all left with full bellies and happy spirits. Thanks for a great evening! read more

Benihana - Scottsdale - Birthday celebration :) - Sushi Bars Near Me - Scottsdale, Arizona

We only been here for 20 minutes, we got sat down with other people , we asked for a table of 4 , they only gave us 3 seats , the other people we got sat with was giving us dirty looks. We said we're leaving since we don't have space they didn't even TRY to offer a different spot. We didn't get serve food because we left right away.The girl was explaining the menu but she wasn't even turning to us to explain as well, the customer service here is horrible. Hella disappointed for this fancy restaurant. read more

Came for a late lunch with my coworkers for a group building meal. Alina was our server. She was nothing short of spectacular! I'm pretty picky and demanding. She did not miss a beat. Her level of attention to detail was excellent. We go there multiple times a year and she will be our server moving forward. Thank you, Alina! read more

I love the food, and the portions are fair. Some of the chefs are more entertaining than others, so I recommend that you call to make the reservation if you want an engaging chef. Definitely sign up for the rewards, it is worth your time. read more

We came here tonight for a 7:00 reservation. Upon arrival we were told their power went out and they were running about 25 minutes behind... I understand that things happen but we have 2 toddlers and so this information was important for us to know because we could have planned better. What's the point of booking a reservation when you still have to wait a while. At 7:25 I asked when we were going to be seated. The manager was snappy with me saying he was working on it. Umm okay... then at 7:35 I asked again, he told us we were going to be seated now. It was still an additional 5 minutes. Once seated the server took our drink orders, she was rude, she said we snappy with my adult sister and honestly not professional. We ordered food, again the server was snappy (I understand that it was a stressful day because of the power outage but that wasn't our fault nor there, so it wasn't a reason to be hostile and snappy) the chef James was really great and attentive to my little kids and is really the reason I am not leaving a 1 star review. Overall it was only an okay experience because of him, the manager and the server weren't great and were even mean honestly. From a 7pm reservation, we didn't get our soup and salad until 8:15, food finished until 9:15 and left at 9:25. Overall that's not okay. There was not an offer to comp or drinks or an appetizer to even free ice cream for my kids for having to wait. I was unimpressed read more

We had a greta time at Benihana. We loved the service. Our server Eh dah was on top of it making sure we were taken care of the whole. I recommend this place for special events! It was a little pricier than I remember hibachi being. We paid around 50$ a person! But the food was absolutely excellent and had very large portions! read more

Benihana - Scottsdale - Sushi Bars Near Me - Scottsdale, Arizona

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I always have the BEST time at Benihana, and Rocky is hands down the best server! She is so kind, attentive, and caring, and she always goes above and beyond to make sure her guests have a great experience. Rocky truly makes every visit memorable. I would absolutely recommend asking for her when you come in! read more

Came in for an early dinner and Chef Julian did not disappoint. I'm saddened this place has 2.9 stars because my visit reflected differently with exceptional service and mangers on the floor singing happy birthday, helping their team and having sense of urgency. The dinner portion was the best experience I've had with Benihana and that was all because of Julian and the wonderful team tonight. The food was cooked in a timely manner and tasted delicious. The only note I would mention was the floors were a bit dirty and tables needed to be wiped down a bit more but other than that love this location! read more

We arrived at 7 for our reservation, but we were told they were 45 minutes backed up on reservations. We actually got seated at 8, a full hour after our reservation. Staff was useless in this whole situation. It took another 20 minutes for anyone to come by and take our orders, but the food and chef were good. This location needs to get their logistics together really badly. Until that happens, you can bet I won't be coming back. read more

Benihana - Scottsdale - Random tables in the back with stacks of dishes and no one cleaning it up. - Sushi Bars Near Me - Scottsdale, Arizona

TLDR: The food was okay. Service mid. We sat at 8:30, 15 minutes past our reservation. Fine. Then everything going well until after our salad and soup which no one finished at our table. Then we did not start dinner service until after 9:30pm. No drink refills during this time we had to walk up to the bar. The drinks were good. Robert was chill when he finally showed up. The manager was clueless. Excuses. Weak man. Bathrooms are disgusting I would rather pee outside. Over priced. Checking out at 10:45 as I write this. Please pay for my sitters extra hour Benihana read more

James the chef was great! He was super friendly and his jokes were funny too! Our server was great too, i did not catch her name but she was very sweet and attentive. The filet mignon was perfect as always, so juicy and flavorful. I love that they took a picture and printed it out for us for free! I will always come back here for special occasions:) read more

Granted we ordered a couples meal to go but it was bland and dripping oil. I'm not even sure it had salt and pepper but it definitely didn't have anything else. read more

I came in with my girls since it's been a while coming to Benihana's . It certainly did not disappoint. Our server jinjin was literally the sweetest and accommodated us very quickly ! She was also very helpful when it came to ordering. We ended up getting the A5 Wagyu the New York strip and ribeye. The best recommendations ever! I was also very impressed by the drinks. During October, they have a spiced apple pumpkin themed drink. literally is so addicting I was extremely surprised. It was 10 out of 10. Ambiance was very cozy! Our chef of the evening was Deonte. He was hilarious. The girls and I could not stop laughing. He was also very talented Cook definitely will be back ! read more

Benihana - Scottsdale - Fried rice 10 out of 10 a must get - Sushi Bars Near Me - Scottsdale, Arizona

For a place that emphasizes performance, the performance aspect was utterly lacking; it was boring and unimaginative with little emotion. The food is below average for any restaurant and tastes off, likely due to the manner the food is cooked (I.e., the 500° grill). The fried rice just is not good; I wouldn't accept its quality if it were in a $4 microwave meal from the grocery store. The seafood diablo was the least bad and had some taste from its spicy sauce, but the dish as a whole was utterly lacking salt and a savory taste; a little MSG would bring a lot of life to this meal, which was disappointingly bland. My first meal here I had spicy chicken; it was also very bland and not very spicy. Soup was okay. Service was slow and it took over 50 minutes to see our first food. If I had been the party responsible for paying for the meal I had it would have ruined my week. For the taste of the food alone it is worth no more than fast-food prices. read more

Benihana - Scottsdale - SEAFOOD DIABLO - Sushi Bars Near Me - Scottsdale, Arizona