A nice change from the usual restaurant experience. Food was very good. The "show" was a surprise for SWMBO. Service was attentive. Cleanliness? A bit of a miss - carpets needed vacuuming. read more

1 star I came to Benihana in Troy to pick up an order that was supposed to be ready. I actually arrived before the scheduled pickup time, so I was willing to give the restaurant some reasonable leeway because it was busy. The problem was that the order was not ready, and there was very little communication or urgency from the staff. I was initially told to check at the bar because if the order wasn't at the front, it might still be there. I went to the bar, which was extremely busy, and waited. When someone finally came over, I explained what I was waiting for. This was the third time I had explained that I was waiting for this particular order. I was then told that they didn't have the order because someone else had apparently picked it up. At that point, I had already spent a significant amount of time waiting, and the response from management was not satisfactory. What was especially frustrating was the lack of urgency or concern from the staff while I was trying to get a simple answer about an order that had already been sitting in the system for quite some time. I understand that restaurants get busy. That's not the issue. The issue is when an order isn't ready, nobody seems to know where it is, the customer is sent from one area to another, and there is no clear communication or accountability. This was an unnecessarily frustrating experience and, based on this visit, I would not rely on this location for timely pickup orders. read more

I have only eaten here once, a while back. You come for hibachi here and for the experience. I remember decades ago when this was like the hottest hibachi place. It feels like it' has lost its allure and popularity over the years. Hibachi chicken isn't bad. Fried rice is consistent and what you would expect. It's all about your hibachi chef and his personality, if he's entertaining and engaging, it makes a really good and fun night for everybody. read more

I've been going to Benihana off and on for several years but I hadn't been in quite a while. I decided to visit a few weeks ago and it was an amazing experience. Because it was just 2 of us, we decided to reserve a table in the lounge area instead of being seated with other parties in the grill area. The food was delicious!! Our waitress was very nice and attentive. read more

Benihana - CHILI SHRIMP ROLL† - Sushi Bars Near Me - Northville, Michigan

Good food. A bit pricey now but you can't get the hibachi with all the courses included anywhere else. This is still one of the gems of the restaurant business. Our waitress was friendly and attentive. Nice family atmosphere. read more

I think I have heard about this chain since I was a kid which is a half century ago. I have driven by them almost as long. So have others in our group, so almost that dined were happy. Only one has been there and only for an aunt birthday each year. But our group love Japanese Steakhouses and have been to a few local ones, so I have a few comparables. I found my food a little more spicy but it still warmed up well. Others also agreed it was more spicy but good. The salads were not finished or the soups. Average at best. The grilling was what you expect, onion volcano and chopping but chef not very talkative or interacting. Other service was good but average. Parking lot is smaller than expected and handicap spaces limited. Some of group might be back but with the prices it will be special occasions. read more

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Not impressed. Very slow service. Chef was great and food just ok. Place needs updating and bathrooms not clean. Won't be back

Food and service was good but overall the restaurant was not clean. Dirty floors and dirty booth and table! It was like eating in a barn, gnats flying all around the table. We could barely enjoy our meal! They need to do a serious deep clean in here, I should have taken pictures of how gross it was. I use to come here often and it seems like a popular location still, service was good for a Saturday night but again...nobody wants to eat in a dirty restaurant! Please hire a cleaning company and get this place cleaned. read more

We went for my buddies birthday and had an amazing experience with our waitress Mecca and our chef Oscar. 10/10 experience with them. Make sure when you go to ask for Mecca and Oscar! read more

Benihana - Sushi Bars Near Me - Northville, Michigan

We had birthday reservations for this location and the customer service was absolutely terrible. I nor my family or friends would ever eat at a Benihana restaurant even if it was free!!! This location was understaffed, under trained, and the manager was a moron with entitlement issues he was rude and very unprofessional. The food was ok but not good and our chef had no interest in the performance. Whenever you have to keep asking you waitstaff for water that is a clear indication of how your meal will go. By the time our food was done everyone was in a not so good mood and was ready to leave and we didn't wait for dessert. This location in dated and not a good place to spend any of your hard earned money. our last time eating here. read more

This was a crazy experience! Horrible service and okay food! I loved the soup, the best I've had at a hibachi. Everything else lacked: service was really bad, food was just okay. We had a coupon but of course it wasn't valid on the weekends. It was just all really bad; the table next to us stayed dirty almost the whole visit. There was no very attentive staff; no refills and I had to go to the host stand to pay my bill. read more

Benihana - NY strip hibachi - Sushi Bars Near Me - Northville, Michigan

haven't had Benihana in a min so it was pleasure to get to come and indulge! be prepared, you will have lefties for dayssss. service was great from start to finish. they started us off with their famous salad and soup. i ordered the wagyu steak with chicken fried rice and noodles. texture was good, steak was cooked perfectly and i had about 3 hot green teas. read more

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The food was great very good my new favorite restaurant. Come prepared 5 course meal. Worker Amada was great he made our time enjoyable fast service. Chill ambiance japan theme with very kind workers 5 stars! read more

Benihana - Onion volcano - Sushi Bars Near Me - Northville, Michigan

An amazing experience! Food and entertainment, it's a lot of food but great for leftovers ! Our cook was amazing and the kids where enamored by the whole process Will be back! read more

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Me & my family dined at the Northville Benihana location last night and it was a disappointing experience. I ordered the Benihana trio which included a steak,shrimp and chicken. With it I ordered double chicken fried rice which was delicious,however I was shortchanged on my steak,shrimp and chicken. The cook gave me 3 free shrimp for appetizers included with the meal. However I only received approximately one third of a chicken breast, two and a half shrimp and about half of a fillet mignon steak. This skimpy meal cost about $60,and we all walked away still hungry . We did notice that the four women dining received ENORMOUS portions and had plenty to take home. Save your money folks,because Shogun Japanese steakhouse offers WHOLE portions of food,and a more entertaining experience with the table side chef. The food was tasty, but it definitely wasn't enough meat for $60 bucks. Get it together,Benihana. read more

Benihana - Benihana trio of chicken,fillet mignon and shrimp...note the tiny portions of chicken and shrimp - Sushi Bars Near Me - Northville, Michigan

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Made a 730 pm reservation online using the app "open table". Arrived 30 minutes early. Parking was full. Open arrival, Informed the host who we are. She looked up my name in the monitor, then said that the table isn't ready and is being prepared. While waiting, it would have been convenient if there were seats available for us to sit down instead of standing in a crowded corner with other guests. Anyways, my name was called and the hosts escorted the three of us to the hibachi grill. We were Seated alongside two other guest couple. The lady server was full of energy and went straight to the point of getting our orders like what to drink and start with appetizers. Limited selection on the menu, the lowest price for 5 course meal is $30+ per set, while the 6 course starts at $40+ with an ice cream or sherbet option for dessert. The hibachi chef arrived as soon as we finished eating our onion mushroom soup and Benihana salad. The cooking show started with the chef drawing a smiley face on the flat grill using cooking oil. Then comes the egg show, the heart shaped chicken fried rice with lots of soy sauce, the onion train and the shrimp tail throwing. That night happened to be the birthday of our seat mate so she gets to throw the shrimp tail inside the chef's hat. Nobody was able to get a free meal from throwing the shrimp tail inside the chefs hat. The onion soup was very hot, disliked the carrot vinegar dressing on the salad, the grilled chicken and fried rice was amazingly good despite many ounces of soy sauce was used for enhancing the flavor of the rice. The green tea also tasted good. Had to take off my winter jacket because the room was starting to feel warm. Its an open dining area so I could hear the noise from the chefs of other hibachi table. Our chef was making noices by hitting the grill with his metal spatulas. I don't remember hearing music. Our total bill was $80++ minus the $30 e-coupon they sent for my birthday. Everything was not so bad after all we enjoyed the show and the food - it wasn't the best but tasted familiar. read more

I door-dashed lunch for myself today. A California roll and lunch portion of shrimp fried rice. Ate the sushi roll and the took one bite of rice and it felt a hair in my mouth. YES! Long black hair in the fried rice. DISGUSTING. (I don't have black hair before you think it was mine). Wont go there or order from there again. They have gone WAY downhill. I wish I could give 0 stars. read more

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Everything! The food wasn't that good the last time I was in there it used to be my favorite restaurant and now the food is not authentic. It's way more expensive than it's ever been. I don't think I'll ever go to that restaurant again. read more

One resturant that has gone downhill the last few years. Even with reservations there is a half hour to 40 mins wait!! Truly disappointed! The food is good but the chefs and the entertainment aspect has gone downhill! read more

Placed an online carryout order. Part of the order called for chicken fried rice. Notes stated "shrimp allergy." Chopped shrimp was all over the chicken fried rice. Called the location to resolve and was placed on hold until someone answered from the central office. Central office could not get in contact with the restaurant and sent them a message with my contact info to reach out. No one ever called. Repeated the same process the following day and same result. Transactions prioritized over customer service and food safety. Will not be back. read more

Benihana - Supposed to be chicken fried rice. Shrimp is chopped on top. Order notes stated "shrimp allergy" - Sushi Bars Near Me - Northville, Michigan

Had a reservation for 2 Thursday night 9pm. The place needs a deep cleaning. I mean the floor, walls, table's everything. We sat at the shared grill table. It felt sticky. The plates were stained and seemed dirty. The food was good per usual. Look like the give less chicken now. The chef seemed pretty cool. He didn't say much though but he was entertaining. The night went well. Our waitress was new but she did a nice job. She was attentive. read more

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the chef was amazing and made our experience so wonderful. the food was really good. we love the ambiance in this location. will come back

genuinely worst service i have ever had. there were bugs crawling on the ground, the waitress forgot our soup and salad until our check came, she charged us for two appetizers we did not buy, and denied us the birthday reward we had even though it is not posted anywhere on the website and the sign in store was flipped face down so it wasn't able to be seen. this was AWFUL. DO NOT GO HERE! read more

My son, granddaughter and I visited on a Monday around 1pm. There weren't many ppl yet we were seated at a hibachi table with 6 other ppl crammed in. One other table had 1 person and another had 3. I ordered the Lunch Boat. Not recommended. I should have askes questions about it before ordering. The sushi and sautéed shrimp and tempura shrimp were good. There was raw fish (missed that in the description) that I didn't like. There was also edemame in the pods and I didn't know how to eat them. Tempura vegetables which included a celery stalk. That was like trying to chew through a stringy stalk. I got fried rice in place of the steamed rice that comes with it. It was a bit salty. The soup was delicious and the mango colada was on point. My son and granddaughter got the extra buy one get one rice with their meal. The waitress forgot the ice cream that came with their meal so they got it to go. I should have asked to change my order but... read more

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Food was just ok And over priced the outside of the building is in bad need of repairs the handicap parking was especially treacherous I'm glad we made it through But I can clearly get better food elsewhere The waitress was really the best part of our experience she served out drinks quickly but i never got a refill... read more

before I was a vegan, I loved Benihana. My dad wanted to go for his birthday because of course we all love the $30 birthday coupon. This was my first trip as a vegan and I was pleasantly surprised. I'm glad I googled vegan options beforehand because neither the miso soup or the mushroom soup are vegan. instead, I got two salads, which the dressing is the best so that's fine with me. Benihana surprisingly has a tofu dish on the menu. I let the server know that I was vegan when she asked about food allergies. The chef cooked all of my items first so that they did not touch any of the meat or dairy products. the tofu looked scary when it was first placed on the grill as it looked very dry but after it with sautéed and sauced up, it was delicious. overall was happy with our experience. I'm so glad that there was a vegan protein option. read more

Benihana - SPICY TOFU STEAK - Sushi Bars Near Me - Northville, Michigan

Amar and Gabby gave us fabulous service from the cooking of our food full of flavor to the drinks being refilled without asking . If your looking for great customer service ask for these 2 you won't be disappointed read more

Benihana - Sushi Bars Near Me - Northville, Michigan

Would not recommend!! Go to Troy! Just went to celebrate a birthday. Stood at the counter for over 10 mins just for someone. Keep in mind it's 2pm on a Tuesday and there's only 4 people seated in the main room. We finally get seated in the hibachi area to see a few hibachi tables stacked with dirty dishes. Sat at a table where the couple next to us were getting impatient. Apparently they had been there 20 mins just waiting to have a drink order taken. She finally took out drink order and sat plates down for us. We left, no order, no nothing. Most disgusting benihana I've ever been to. Will not be coming back. Main issues: - Still dirty plates with strange bits for old food on them. - Drinks in glasses that didn't look clean. - Bathroom dimly lit, dirty, and one a mess. - hibachi chef came out mens room without washing his hands while waiting - floors strangely sticky read more

Building needs an upgrade From outside , paint is needed and plaster Concrete outdoors need power washing Indoor waiting area rug is filthy and old Baseboards need deep cleaning I felt like I traveled back to the 1980s Overall disgusting appreance read more

What's the point of contacting Benihanalistens? Clearly they don't. Sent email and nothing.

We sat here for 2 hours and got cold food! Soup and salad didn't even come out before the cold entrees. The manager did not offer to comp us a drink or anything to keep our business. Offered to "warm up" the cold entrees...excuse me? Bacteria starts growing on room temperature food after so long! He STILL made us pay for our 2 beers and 1 veggie roll we had ordered way earlier. I've been service industry for 17 years. I NEVER would have made a customer pay for ANYTHING after having an experience like we had. This establishment is very poorly managed and the building has never been remodeled to be able to accommodate the volume of people they get. Go to PF Changs down the road! read more

Enjoyed the food and the chefs jokes. My go- to is always the samurai treat, I am obsessed with how they cook my filet perfectly every time read more

I should have come back to give an update! I reached out to the manager, Mandy , the next day and she was so apologetic and nice and she gave me my complete order to pick up anytime that was convenient! I felt a lot better but next time we will just Go pick it up or just eat there. read more

Very disappointed in our visit. The place is getting a bit tough, but worst part was the complete lack of typical hibachi chef interaction and entertainment. The food itself has never been worth the price, it is the experience you pay for. Won't go back again. read more

The Service and food hasn't been the best the last couple times I've been here but today was different. This time I sat at the Bar since I was dining alone. Not only was the service fast and friendly but the food was cooked to perfection. I don't think I've ever dined somewhere that had my food out so quickly and made it exactly as ordered. Bravo! I'll be back! read more

Benihana - Hibachi Chateaubriand, Chicken Fried Rice, Sautéed Vegetables & Shrimp Appetizer. - Sushi Bars Near Me - Northville, Michigan

Worst service and experience I've ever had at a restaurant. The service, the staff, the manager, the building, all are failing. 2 plus hours waiting for our food to be brought out only to be told that the cooking surface would take another half hour to warm up. The manager all he did was lie to our faces, as well as the cooks which they swapped out twice. We walked out after almost 3 hours. DO NOT WASTE YOUR TIME OR MONEY, ON THIS PIECE OF CRAP RESTAURANT. I WILL BE PHONING THE HEALTH DEPARTMENT TOMORROW MORNING FOR ALL THE VIOLATIONS THAT I SAW. And by the way to the manager you can't comp a meal if you've never received it. read more

Will and Giana were amazing! Will did all the tricks cooking and Giana did a great job on Every drink order and detail!!! The hibachi was perfect for our daughter's birthday. We've been many times and will be back again! read more

Made a reservation and it was way behind. The host was screaming names while we were even waiting. The host was also generally rude. I do not understand how they can run a business like this. read more

We dined in tonight at 7pm. We both got dinners. My.husband got a vegetable with his country fried steak, the peas were as hard as a rock obviously.frizen. we told waitress she stated oh sorry.we said can he get another vegetable. She said no that's what comes with it, I said can someone cook it. My.husband said forget it since uts such a big deal. So while leaving we mentioned it to the owner. He said oh sorry offered nothing. That was 1/3 of husband's dinner. But they sure got all.theur money. We had to.ask.for napkins or you get one a piece. Very uppidy.attutude. won't be back there again. ​ read more

As a long-time patron of Benihana, I have always appreciated the unique dining experience you offer. However, my recent encounter has compelled me to reconsider my loyalty to your establishment. Initially, I attempted to place a to-go order by phone. I called the location several times, only to be repeatedly placed on hold with no resolution. Each time, I was told I was being transferred to the to-go representative, yet no one ever answered. After numerous attempts, I decided that my only option was to visit the restaurant in person, which was both inconvenient and frustrating. Upon arrival, I placed my order with the manager, Jason. He informed me that my order would be ready in 25 minutes. Despite this assurance, I waited a full 45 minutes before receiving my food. During this time, I noticed a lack of organization and urgency among the staff, which contributed to my growing dissatisfaction. Additionally, when I finally received my order, Jason informed me that there was no to-go silverware available unless I waited an additional 10 minutes. This lack of basic preparation was surprising for a restaurant of your caliber. My disappointment only deepened when I returned home and discovered that my order was incorrect and overcooked. I had ordered the Samurai Treat with steak and shrimp, specifically requesting the steak to be well-done. Instead, both the steak and shrimp were burnt, rendering them nearly inedible. I also ordered two chicken fried rice dishes without vegetables, yet the order did not meet these specifications. Furthermore, my Hibachi Shrimp with a lobster tail and shrimp fried rice was similarly overcooked and lacked the signature garlic butter, leaving the dish dry and unappetizing. It is disheartening to receive such poor quality food, especially considering the high expectations I have always associated with Benihana. In an attempt to resolve these issues, I called the restaurant and spoke with Jason again. His response was dismissive and unhelpful, offering no solutions or compensation. He simply stated that they were closing soon, even though it was only 10:40 pm, and the restaurant did not close until 11 pm. When I requested compensation for my travel expenses, as I had driven 7.3 miles from West Bloomfield, MI, I was met with indifference. For a bill totaling $157, the service and food quality I received were unacceptable. The lack of concern from Jason and the overall experience have left me with no desire to return to this location. I feel compelled to share my experience with others, as I believe no customer should endure such poor service and quality. They re made my food the next day the rice was white for the 2nd time the food was horrible like a rush preparation. My Lobster tail was not diced. They still gave me the 2 wrong rice orders. read more