My family and I went to Benihana to celebrate my mom's 70th birthday. We have been to many hibachi restaurants and frequent another one that is also located in Conroe, but thought we would try out the new Benihana. We decided that we felt like it had been open long enough to have all of its kinks worked out from being newly opened. I knew the menu was a little pricier than our regular hibachi place, but figured since we were celebrating a special occasion, we could splurge for possibly a better hibachi experience and more quality. Our server came to the table quickly and greeted us, and was very friendly, and probably gave a little more information than needed when first sitting down. But I figured she was new and just trying to stick to a speel. We got our soups and salads in a timely manner after ordering. It went downhill once the chef came to the table. He seemed quite inexperienced, which I understand but I don't believe he was ready to be working a hibachi grill, at a Benihana restaurant, when you're paying that much for your food and experience. Several times I thought I was going to be hit with the spatula and fork he was attempting to swirl. He didn't do any any of the "normal hibachi" tricks, instead just started a series of dad like jokes. My 7 year old even called him out a few times for not doing any "cool" stuff. He would tease us like we were at a "Dicks last resort" type restaurant which was a little unnerving to me since I was trying to treat my parents to a nicer hibachi experience, now realizing I should have taken her to our usual place. He did not bring enough rice and vegetables to the table so ended up cooking more at the VERY end of the meal, when most people were done. I was one of the people in my party that did not receive my fried rice. He let the server know that he was short a serving of fried rice, and she came out with a fully cooked one, and he told her to take it back to the back. He told her to bring him materials to make more. After waiting the whole meal to finally get my rice I wondered why did he not just give me the cooked rice that she brought out so that I could enjoy it with my food, instead of having to eat it after my plate had already been completely finished. I also found several large hairs in my daughters overcooked shrimp and made sure that the chef could hear me say several times "oh, here's another hair and another hair hair". It didn't seem to faze him enough to tell the server, or anybody for that matter, that we were finding hairs in our food. It's as if he just tried to pretend like he couldn't hear me so he wouldn't have to address the situation. We also expressed concerns throughout the cooking that he was overcooking the steaks that we asked to be medium rare. He assured us that they would not be overcooked. One steak ended up being well done, and the other one medium well. He then told us because the steak is so thin, it's hard to cook to the right temperature.....It seemed as if he could only focus on cooking one item at a time as the shrimp was over cooked as well. He struggled with serving equal amounts to the table when it came to the shared stuff (vegetables, shrimp, etc.). The first person he served got large quantity and the last person got the scraps, which unfortunately were my parents who were supposed to be getting treated. This was not a great Benihana experience. I will likely not be back to this location. The quantity of food served from the hibachi was significantly less than I have ever gotten at other Benihanas. I have never left without a Togo box. This time I actually left not feeling full. My mom says her filet had no flavor. Our server was really great though and friendly the whole time. read more