As a true Gen X'er in desperate need of a serious skin detox since the '90s, discovering Haven Room…read moreSpa and Wellness has been a game changer. Back in the day, TikTok didn't guide us on skincare; it was 16 magazine convincing us that a baby oil tan was the ultimate beauty secret. Fast forward to today, and my skin situation isn't exactly stellar. Botox has been a friend, but facials seemed inconvenient amidst the chaos of parenting--until Haven Room Spa opened down the street. The moment you step into this spa, the high-end, relaxing, and modern vibe sweeps you away. Korinna, the owner, is the epitome of walking advertisement with her ridiculously gorgeous skin. I essentially walked in saying, "I want what you get." Elizabeth, the aesthetic magician, gave me a HydraFacial, and it was a sublime. A HydraFacial is a multi-step facial treatment that works wonders. Elizabeth meticulously explained each product, its purpose, and how it would benefit my skin. The results are mind-blowing--my skin is literally glowing. I never knew what "plumped up" meant until now, and my face feels rejuvenated in a way I didn't think possible without a time machine. Seriously, the results of the HydraFacial at Haven Room are more impressive and noticeable than Botox when it comes to looking and feeling younger. We're incredibly fortunate to have such a cool, hip, and high-end spa right in our neighborhood. Thank you, Haven Room, for making skincare a delightful experience!

I am fairly new to the location and found this while trying to find a new esthetician. When you…read moreenter the location, it is a very modern, clean, and vibrant ambiance. The staffs/owners are super friendly and accommodating. They were able to provide my requested service (facial) with another staff when the intended staff was sick. In addition, the facial was amazing and would highly recommend to give them a try.

This is not my "home" location, but the staff are just as friendly and helpful. My treatment was…read moreexcellent, and they were able to schedule me according to my hair regrowth. I've been so pleased with all my experiences at Milan and the Midlothian location was no exception!

The best laser hair removal business in the area. The women here are awesome and very welcoming!…read moreThey always greet you and offer you water up front! I've never had an issue with attitude as to when I would get waxed at European Wax center!!!! They provide you with free razors and aloe Vera here! If you get seen be sure to ask for Danielle because she is the best provider that I've had here and I've been through 3 other different people. Not to say that the other people aren't great, but Danielle goes above and beyond for me!! It's a convenient area with restaurants and stores around. The consultations are free so schedule your appointment!

I cannot tell you how amazing Valerie Childress is! I am a mixed girl with extremely thick and…read morecurly hair. She is the only stylist I have ever been to that can really make my hair look and feel wonderful. She gives me a great advice on how to maintain the integrity of my hair. Seriously book an appointment with her and you'll see! The staff is sweet and accommodating! I always feel welcome when I walk in. The place itself is clean and beautiful! I would definitely take some of their design ideas into my own home :)

Something is really off at this salon. I made an appointment 3 months in advance with a stylist who…read morehad cut my hair once and did a good job. Three times before my next appointment, the salon called to tell me that my stylist was "no longer with us" and they would need to reschedule me with a different stylist on a different day. After this 3rd time, I nicely told them how frustrating this was, and they accused me of having an attitude. Instead of saying, "I'm so sorry this has happened again, let me schedule you at our next available appointment." The person on the phone (owner?) became very rude to me. If this is how they treat their clients, I can only imagine how they treat their stylists. I guess this explains why so many are leaving. I will not be returning either.

Numerous spa options...prepare to pay for them but I would consider the price worth it…read more I got the milk and honey pedicure with extra massage for $50 + $15 for gel polish. I enjoyed the pedicure. Found it relaxing and my nails look great! Highly recommend scheduling through Yelp. Response time less than 30 minutes.

We recently came in for pedicures with myself, my mom and my daughter. We had asked for the basic…read morepedicure. After starting the basic pedicures that we asked for, they proceeded to recommend a more expensive pedicure. We agreed to that. However, when it came time to paint our nails, they asked if we wanted gel, even though we had already picked out our colors. They did not inform us that it would be $17 per person to get gel. Even though my daughter asked the woman if it would be extra and she said no. We were upset upon leaving because we were charged $51 more than we expected. We did not feel that it was clearly communicated that the gel was an up charge. We asked to speak to a manager and they told us the manager was not there. The people working there also tried to blame it on us that we should have asked. We will not be devoting our time or our money to this place because of our experience.

I am a regular Glow Med Spa customer, but normally go to the Short Pump location. Although getting…read moreon the calendar can be a challenge sometimes, it is all worth it and the stress of that goes away once your there. I went to this location on my birthday as a treat to myself as I do every year on my birthday and this year I not only tried a new location, I also added on a facial. My swedish massage was with Jalisa, she did a great job, was very nice to chat with and had my body feeling relaxed after. She worked on my problem areas that needed attention. (I really wanted a deep tissue, but with all the confusion of my appointment that got lost in translation) The highlight of this visit was the facial. This was my first time and Jane has made me want to come back more regularly to get one. It was awesome. Jane gave me great tips on facial care and how to maintain my skin.

Front desk staff was not helpful. Didn't ask or apply the discount. Didn't ask if I wanted to add…read moretip to the card on file, she just charged it. Won't be back.

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

Was given a gift certificate here. I like that there's multiple options for booking: app, mobile…read moreand over the phone. I can say that the young woman who booked my appointment wasn't very pleasant when taking my information, she seemed to be in a rush and a tad condescending. If I tell you it's my first time, this may imply that I don't know your 9 minute late policy. All policies are not self explanatory, btw. Anyway, I was able to get an appointment the same day I called, within a couple hours time, so it is very convenient to be seen on short notice. Despite the young lady at the front desk (wish I got her name), I can say I had a great experience overall. My wax was done by Shaneka who made me feel comfortable and at ease. She thoroughly explained each step to me which kept me in the loop about the entire process. She even pitched products they had for sale, not in a pushy way but actually was informative about the benefits. She is a great conversationalist and gave a relatively painless wax. I do plan to return in the near future.

Ms. April is the best waxer there , otherwise it's 1 star all around . the products don't work no…read morematter how hard you try to "stay consistent" and management is ever worse! If you get the wax passes beware that even if it's payed completely, they'll still charge you a $25 fee for cancellation and then give you "store credit" for the remaining balance . Y'all are weird asf

Jodie took time to examine the areas that needed treatment and explained that while electrolysis…read moremay require a number of treatments due to the hair growth cycle, that with consistent visits and treatment the hair would be permanently gone. I had hormone issues from menopause and it did take a while to knock it all back, but now I just go for a 15 minute clean up from time to time to keep it all neat. I am at the age where i am getting ear hair!! Jodie is kind, caring and a professional I trust.

I've been going to Bodyworks by Jodie for 2.5 years and seeing to signs of improvement with the…read morereduction of hair growth. On more than one occasion she was pulling hairs without giving me the handle device (I thought she was using the foot paddle), of course, I had to pay for those sessions. After consulting with other electrologists, it appears she had me going too frequently, taking into consideration the phases of hair growth.  I regret going to her for so long, more so because of how toxic her demeanor is; truly one of the worst people I've met and allowed myself to know. Unfortunately after dishing out over $9,500 in sessions, I've learned what a detriment to associate with someone like her. It starts after she feels comfortable disclosing political views and proclaiming how much of a Donald Trump/Right-Wing politics, such as taking history out of schools. I felt so insulted when she continuously asks who I voted when elections occur, and had the nerve to ask of they asked for my Driver's License during the 2020 election after the results. Imagine how in awe I was when she talks so poorly about her daughter-in-law, I can't recall anything she's said about her son's wife or the son's mother-in-law. I'm certain that anything a client disclosed to Jodie, she's spilled the beans to other clients. On occasions, she will randomly suggest someone is gay or mention a client's race. If her LGBT/transgendered clients knew her true character and her views that a client had blisters on their chest, and felt they lied about having sun spots vs. Monkey Pox, prompting her to get tje Monkey Pox vaccine. She voices her false claims that the attack on Nancy Pelosi's husband was a hoax, and claims the "Democrats" sent white substance to Kari Lake (which turned out yo be unfounded that anything was ever sent). A client should not be subjected to hearing a worker's political views. Also, she's writing a book, so be very careful what you disclose to her. Narcissistic people do exists. She's always the victim in every situation when it comes to her son and daughter-in-law. There are better technicians out there. Be aware!!

I was a walk-in, honestly this wasn't my first choice but the place I planned on going to was…read morebooked solid and VERY rude so I took my business here. And man was I glad I did. Firstly, being able to accommodate a walk-in was awesome because my schedule is so hectic that I can never plan anything. I was told 15 minutes and it was exactly 15 minutes. Katie was amazing. She made me feel wonderful and I cannot wait to go back. One of the biggest things that make me want to go back was the fact that no products were shoved down my throat. Katie told me what she had been using and that it was available, but there was no pushing me to buy it. She did an amazing job, and I havent felt this great about how my hair looked in FOREVER. Thanks Katie!!!

Emoly is probably my favorite human being and DEFINITELY my most favorite hair stylist ever- I…read morepicked SDS entirely on random a few months ago and I have literally never loved my haircuts more. Currently, I see Emoly for just haircuts, but am looking into getting color done with her simply because I trust that she would never ever mess up the quality of my hair. She gives the best scalp massages ever, always informs me about what she's doing with each step, checks in with me often, especially during the cut, and likes to be thorough about what I'm looking for. I drive an hour from Longwood JUST to see her, and I have absolutely no regrets. Best hair stylist ever! The front desk team is also insanely sweet and helpful, always, and I love SDS!!!!!!