Wonderful staff...it was our Lab's 8th birthday (Talulah) and they were so sweet with her. Loved…read morethe "wiggle bum" dog biscuit.

Nancy is so great! I just adopted a kitty from the Humane Society of the Ochocos and still figuring…read moreout what kind of food he likes. Mud Bay is so great bc they offer samples of wet and dry food! I got coupons and even a free little toy for my newest member of the family! Nancy was helpful with helping me pick out food and toys and is just so friendly... I'll def be back!

my dog was having some stomach issues and stazia gave me great advice on a new food (which my dog…read moreloved) and some supplements that helped his skin clear up!! everyone was helpful and my dog loved all the praise and treats he got!

Changing my review to three stars as the east side location gave great customer service compared to…read morethe west side. West side wouldn't accept my return because it wasn't " re-sellable". If only both locations were on the same page I wouldn't have to drive all the way to the East side to return. Took it to the East side and they took it right away! Thanks y'all!

Very unpleased with the accommodations... JACE the store MANAGER told me she was unable to honor my…read morecertification... Adopted a kitten from the human society 2 weeks ago, they gave me a flyer for a free bag of cat food. On the flyer stated "proof of adoption required" I was able to provide proof of adoption digital proof (email) including bank statements. Jace then told me she was UNABLE to honor because she needed PHYSICAL proof. I then expressed you should have the flyers state PHYSICAL proof... And proceeded to ask if she could still honor it since the flyer doesn't state physical.. she replied with "we are working on it..." Very unpleasant experience was hoping I could have found a good pet store..

This pet store was my favorite for a long time. I loved supporting them…read more But I had a negative experience that has just made it so I can't support them any longer. The food I typically buy from them had a 37% price hike in one week's time. There was no warning or communication to their regular customers. I budget for my dog food so I was surprised and upset. I do admit I was angry, but I was angry at the price not the person. And instead of being understanding, the woman at the counter got snarky, and reactive with me and said they 'couldn't help brand mark ups'. It made me feel like they were saying we don't care that you are too poor for our food.. take a hike. So I did. Really unacceptable price gouging and customer service. I am sorry to say I won't return there again.

Friendly staff Can always find a sale price on my dogs chew…read moretoys. Love the coupons they send.

Shayna at Pet Supplies Plus grooming handled our prior golden retriever "Emma bean". Bean died of…read morea very aggressive cancer at 4.5 yrs old and I want everyone to know that Shayna is not only a phenomenal groomer..... but she has a heart of gold, as well! You see, Bean and her really had a special relationship. For a dog that always hated going in to get a grooming, I noticed the first day we met Shayna Bean had found not only her new groomer but also a buddy. In today's world, where "customer service" as we use to know it seems long gone.....that is NOT the case with these gals (Kayla & Shayna). Not to mention that whenever we go in to pick up dogfood or treats/toys, etc their entire staff is super helpful and friendly! We now have a new addition to our family... "Tilly" our new English Cream golden retriever. I'm super grateful that there are still such great folks out there that we can drop our sweet girl off to without any worries and know she is safe and loved even when she is away from home. THANK YOU ALL, but especially Shayna, so much for making our doggo's experience getting bathed and groomed so wonderful!

Of the several pet stores in town - chain and independent - PetSmart ranks high. Prices are…read morereasonable, the store is well laid out and lit, and the selection is better than everyone else. My other favorite pet store (Pet Express, an independent) doesn't carry Science Diet products, for instance. Getting prescription cat food is not a big hassle, either. Just present your vet's prescription to the counter in the back and you'll get a PetSmart card good for a year.

Want to give a shout out to Michelle. Went in to do an exchange for a different harness. Michelle…read morerecommended a different type of harness and it made a huge difference in my control of my 110 lb pitbull and his pulling issues. It was late and the store was getting ready to close but Michelle was very patient. She gave me a master class on some basic training techniques that were very useful. Rocky responded to her beautifully and he was having fun!

This is my favorite aquarium shop in Bend. Not only do they have plenty of beautiful healthy fish…read morebut they are also knowledgeable about them. They also have a good selection of live plants. I only go for my freshwater tank, but they also have a great saltwater selection.

Great service in-store I have been on a call list twice now no return calls , went in store and…read morethey had the fish I was looking for . I appreciate the fact they even have a call back list but dammit call me . With that said, best in town .

I am a Concierge for Seniors here in Bend, Oregon. My job is to take care of any and all…read morenon-medical needs a Senior may have to assist in living their Best Life. Recently I had a client who needed help making sure the needs of her adored pet were taken care of. I contacted Bend Pet Express and was connected with a very helpful and capable young lady named Liss and her staff Oliver, Kas, and Kiyta who went completely above and beyond when I needed urgent help supporting my client with health issues. Her dog is truly the love of her life, but managing food orders and deliveries to her independent living facility had become a major source of stress and anxiety for her. ​The team at Bend Pet Express stepped in with incredible empathy, coordination, and grace. They set up a customized, special delivery arrangement tailored specifically to her needs and schedule, completely erasing her worries. Seeing her face light up knowing her companion would always be taken care of--without her having to lift a finger--was priceless. ​It's rare to find a business that combines top-tier pet supplies with this level of genuine, compassionate community care. They didn't just fulfill an order; they brought total peace of mind to someone who needed it most. I cannot recommend Bend Pet Express highly enough! Peer English At Your Becon Call LLC.

I came here to do a self service dog wash. I called to make sure I can do a walk in and was told…read moreyes. I came at 1130 just to get turned down. Gal told me they have no spot for walk in as it's filled up.. they told me to come back at 130 appt. I came back at 130- the gal set up the wash station. Water was luke warm, they handed me a 1- small hand towel to dry my 19 lb dog. That only covers the face. The vacuum set up was very hard so didn't use it as my dog was freezing cold. When I'm paying, gal Told me to tap and saw they're asking for tip. I did the work so no tip. Anyway, i would not come back.

Staff is incredibly friendly & helpful! Every time I come in if I have any questions they'll help…read moreme out the best they can. The vibes are always positive.

Shopped here twice while I was in the Bend area. Amazing…read moreselection of dog food, everything looked to be in stock, great high quality accessories, high quality treats and great service from the staff. I was having trouble finding my dogs food and called them, they said they would sit a bag out for me so when I came in it was ready! Defiantly recommend for the pet owner looking for the better quality food, treats, toys and accessories.

I have always loved the products that Ruffwear designs. They keep my pup ready for whatever…read moreadventure she has in store.

If I could give 100 stars I would! The staff were beyond kind and so helpful, making sure our dogs…read morewere fitted in the perfect harnesses and pointing us to incredible deals on returned gear. We scored $25 harnesses and $10 collars and felt like we hit the jackpot stopping here on our Bend road trip. They also shared awesome tips on local dog friendly trails and off leash parks which made the visit even better. Between the amazing service, the savings, and the extra info, Ruffwear is an absolute must stop for anyone traveling with pups. Easiest five stars ever :)