my dog was having some stomach issues and stazia gave me great advice on a new food (which my dog…read moreloved) and some supplements that helped his skin clear up!! everyone was helpful and my dog loved all the praise and treats he got!

Changing my review to three stars as the east side location gave great customer service compared to…read morethe west side. West side wouldn't accept my return because it wasn't " re-sellable". If only both locations were on the same page I wouldn't have to drive all the way to the East side to return. Took it to the East side and they took it right away! Thanks y'all!

Very unpleased with the accommodations... JACE the store MANAGER told me she was unable to honor my…read morecertification... Adopted a kitten from the human society 2 weeks ago, they gave me a flyer for a free bag of cat food. On the flyer stated "proof of adoption required" I was able to provide proof of adoption digital proof (email) including bank statements. Jace then told me she was UNABLE to honor because she needed PHYSICAL proof. I then expressed you should have the flyers state PHYSICAL proof... And proceeded to ask if she could still honor it since the flyer doesn't state physical.. she replied with "we are working on it..." Very unpleasant experience was hoping I could have found a good pet store..

This pet store was my favorite for a long time. I loved supporting them…read more But I had a negative experience that has just made it so I can't support them any longer. The food I typically buy from them had a 37% price hike in one week's time. There was no warning or communication to their regular customers. I budget for my dog food so I was surprised and upset. I do admit I was angry, but I was angry at the price not the person. And instead of being understanding, the woman at the counter got snarky, and reactive with me and said they 'couldn't help brand mark ups'. It made me feel like they were saying we don't care that you are too poor for our food.. take a hike. So I did. Really unacceptable price gouging and customer service. I am sorry to say I won't return there again.

Shayna at Pet Supplies Plus grooming handled our prior golden retriever "Emma bean". Bean died of…read morea very aggressive cancer at 4.5 yrs old and I want everyone to know that Shayna is not only a phenomenal groomer..... but she has a heart of gold, as well! You see, Bean and her really had a special relationship. For a dog that always hated going in to get a grooming, I noticed the first day we met Shayna Bean had found not only her new groomer but also a buddy. In today's world, where "customer service" as we use to know it seems long gone.....that is NOT the case with these gals (Kayla & Shayna). Not to mention that whenever we go in to pick up dogfood or treats/toys, etc their entire staff is super helpful and friendly! We now have a new addition to our family... "Tilly" our new English Cream golden retriever. I'm super grateful that there are still such great folks out there that we can drop our sweet girl off to without any worries and know she is safe and loved even when she is away from home. THANK YOU ALL, but especially Shayna, so much for making our doggo's experience getting bathed and groomed so wonderful!

Nice guy, groomed Maggy beautifully and obviously loves dogs and they respond to him…read more Checked ears, teeth and trimmed nails. We will return for regular groomi

Of the several pet stores in town - chain and independent - PetSmart ranks high. Prices are…read morereasonable, the store is well laid out and lit, and the selection is better than everyone else. My other favorite pet store (Pet Express, an independent) doesn't carry Science Diet products, for instance. Getting prescription cat food is not a big hassle, either. Just present your vet's prescription to the counter in the back and you'll get a PetSmart card good for a year.

Want to give a shout out to Michelle. Went in to do an exchange for a different harness. Michelle…read morerecommended a different type of harness and it made a huge difference in my control of my 110 lb pitbull and his pulling issues. It was late and the store was getting ready to close but Michelle was very patient. She gave me a master class on some basic training techniques that were very useful. Rocky responded to her beautifully and he was having fun!

This is my favorite aquarium shop in Bend. Not only do they have plenty of beautiful healthy fish…read morebut they are also knowledgeable about them. They also have a good selection of live plants. I only go for my freshwater tank, but they also have a great saltwater selection.

Great service in-store I have been on a call list twice now no return calls , went in store and…read morethey had the fish I was looking for . I appreciate the fact they even have a call back list but dammit call me . With that said, best in town .

Adore the staff and products here. The hit it out of the park each time…read more We were nervous and uncertain about what to do when our pup developed bladder crystals. One of the staff had been through it herself on moving to Bend from PDX. All of her pets developed bladder crystals due to the high level of minerals here in the water. She told me what I would need to do (switch to distilled water) and what supplements to use. My pup is allergic to corn and the vet told me he would have to be on a special corn diet for bladder crystals for the next two months. She found me a food over Chewy that was not corn-based and recommended another food brand that has been a game changer for both of my pups to supplement with until the Chewy order arrived. Fast forward to the 4th of July. I spoke to another knowledgeable staff member about my other dog's anxiety with firewords and she made recommendations that were so effective, we decided to curb his anxiety naturally from now on with the 2 products she gave us samples of. My pup was like a puppy again, playful, cuddling, tender, soft. We appreciate their return policy, too, that allows us to make returns if needed. They have never judged us as we have been honest about pet concerns, which can be emotional.

I came here to do a self service dog wash. I called to make sure I can do a walk in and was told…read moreyes. I came at 1130 just to get turned down. Gal told me they have no spot for walk in as it's filled up.. they told me to come back at 130 appt. I came back at 130- the gal set up the wash station. Water was luke warm, they handed me a 1- small hand towel to dry my 19 lb dog. That only covers the face. The vacuum set up was very hard so didn't use it as my dog was freezing cold. When I'm paying, gal Told me to tap and saw they're asking for tip. I did the work so no tip. Anyway, i would not come back.

Staff is incredibly friendly & helpful! Every time I come in if I have any questions they'll help…read moreme out the best they can. The vibes are always positive.

Shopped here twice while I was in the Bend area. Amazing…read moreselection of dog food, everything looked to be in stock, great high quality accessories, high quality treats and great service from the staff. I was having trouble finding my dogs food and called them, they said they would sit a bag out for me so when I came in it was ready! Defiantly recommend for the pet owner looking for the better quality food, treats, toys and accessories.