Nancy is so great! I just adopted a kitty from the Humane Society of the Ochocos and still figuring…read moreout what kind of food he likes. Mud Bay is so great bc they offer samples of wet and dry food! I got coupons and even a free little toy for my newest member of the family! Nancy was helpful with helping me pick out food and toys and is just so friendly... I'll def be back!

Awesome pet store with a large selection and helpful, knowledgeable staff. I needed assistance with…read moresupplies for my new cats and was given advice and info on everything from food to toys!

my dog was having some stomach issues and stazia gave me great advice on a new food (which my dog…read moreloved) and some supplements that helped his skin clear up!! everyone was helpful and my dog loved all the praise and treats he got!

Changing my review to three stars as the east side location gave great customer service compared to…read morethe west side. West side wouldn't accept my return because it wasn't " re-sellable". If only both locations were on the same page I wouldn't have to drive all the way to the East side to return. Took it to the East side and they took it right away! Thanks y'all!

Very unpleased with the accommodations... JACE the store MANAGER told me she was unable to honor my…read morecertification... Adopted a kitten from the human society 2 weeks ago, they gave me a flyer for a free bag of cat food. On the flyer stated "proof of adoption required" I was able to provide proof of adoption digital proof (email) including bank statements. Jace then told me she was UNABLE to honor because she needed PHYSICAL proof. I then expressed you should have the flyers state PHYSICAL proof... And proceeded to ask if she could still honor it since the flyer doesn't state physical.. she replied with "we are working on it..." Very unpleasant experience was hoping I could have found a good pet store..

I love this pet store. Meets all our needs, easy location,and great staff. I also prefer to support…read moresmaller local chains as opposed bigger corporations.

Shayna at Pet Supplies Plus grooming handled our prior golden retriever "Emma bean". Bean died of…read morea very aggressive cancer at 4.5 yrs old and I want everyone to know that Shayna is not only a phenomenal groomer..... but she has a heart of gold, as well! You see, Bean and her really had a special relationship. For a dog that always hated going in to get a grooming, I noticed the first day we met Shayna Bean had found not only her new groomer but also a buddy. In today's world, where "customer service" as we use to know it seems long gone.....that is NOT the case with these gals (Kayla & Shayna). Not to mention that whenever we go in to pick up dogfood or treats/toys, etc their entire staff is super helpful and friendly! We now have a new addition to our family... "Tilly" our new English Cream golden retriever. I'm super grateful that there are still such great folks out there that we can drop our sweet girl off to without any worries and know she is safe and loved even when she is away from home. THANK YOU ALL, but especially Shayna, so much for making our doggo's experience getting bathed and groomed so wonderful!

Nice guy, groomed Maggy beautifully and obviously loves dogs and they respond to him…read more Checked ears, teeth and trimmed nails. We will return for regular groomi

Want to give a shout out to Michelle. Went in to do an exchange for a different harness. Michelle…read morerecommended a different type of harness and it made a huge difference in my control of my 110 lb pitbull and his pulling issues. It was late and the store was getting ready to close but Michelle was very patient. She gave me a master class on some basic training techniques that were very useful. Rocky responded to her beautifully and he was having fun!

Of the several pet stores in town - chain and independent - PetSmart ranks high. Prices are…read morereasonable, the store is well laid out and lit, and the selection is better than everyone else. My other favorite pet store (Pet Express, an independent) doesn't carry Science Diet products, for instance. Getting prescription cat food is not a big hassle, either. Just present your vet's prescription to the counter in the back and you'll get a PetSmart card good for a year.

This is my favorite aquarium shop in Bend. Not only do they have plenty of beautiful healthy fish…read morebut they are also knowledgeable about them. They also have a good selection of live plants. I only go for my freshwater tank, but they also have a great saltwater selection.

Great service in-store I have been on a call list twice now no return calls , went in store and…read morethey had the fish I was looking for . I appreciate the fact they even have a call back list but dammit call me . With that said, best in town .

We had used the U-wash services in the past with pretty good results, but this last time, with our…read morenew puppy, it was a disaster: no aprons, no ear wipes, "no extra towels or I'll charge you extra." But the worst was the terrible collar attached to the tub. Not sure why they switched to collars that you need to hold onto the dog with. Absolutely changed for the worse. Like the store though. I will never use the dog wash ever again.

Steph was very demanding and tried to make Me feel bad for not buying her special dog food. I came…read morefor dog toys. Not a vet visit. She then gave me threatening gestures and called me racial slurs.... Thank you for that I'm not black I'm Asian.... And my dog is not a black lab he's a pit bull and German shepherd

Staff is incredibly friendly & helpful! Every time I come in if I have any questions they'll help…read moreme out the best they can. The vibes are always positive.

Shopped here twice while I was in the Bend area. Amazing…read moreselection of dog food, everything looked to be in stock, great high quality accessories, high quality treats and great service from the staff. I was having trouble finding my dogs food and called them, they said they would sit a bag out for me so when I came in it was ready! Defiantly recommend for the pet owner looking for the better quality food, treats, toys and accessories.

I have always loved the products that Ruffwear designs. They keep my pup ready for whatever…read moreadventure she has in store.

This is about a product, not the store. We bought two raincoats for our guys. Initially, they were…read morewaterproof, and we loved the easy on/off design, but man, they became NOT waterproof in very short order (18 months? Two years? They aren't just not waterproof when they fail; they become the equivalent of wet blankets that smell and take a long time to dry. The stink is because, to try to keep the waterproofing going, we rarely washed them. We try to keep our landfill contributions to a minimum. We'd be willing to pay more for true waterproofing. Again, the design is great; the fabric is not.