Shayna at Pet Supplies Plus grooming handled our prior golden retriever "Emma bean". Bean died of a very aggressive cancer at 4.5 yrs old and I want everyone to know that Shayna is not only a phenomenal groomer..... but she has a heart of gold, as well! You see, Bean and her really had a special relationship. For a dog that always hated going in to get a grooming, I noticed the first day we met Shayna Bean had found not only her new groomer but also a buddy. In today's world, where "customer service" as we use to know it seems long gone.....that is NOT the case with these gals (Kayla & Shayna). Not to mention that whenever we go in to pick up dogfood or treats/toys, etc their entire staff is super helpful and friendly! We now have a new addition to our family... "Tilly" our new English Cream golden retriever. I'm super grateful that there are still such great folks out there that we can drop our sweet girl off to without any worries and know she is safe and loved even when she is away from home. THANK YOU ALL, but especially Shayna, so much for making our doggo's experience getting bathed and groomed so wonderful! read more

Pet Supplies Plus Bend - "Emma Bean" - Pet Groomers Near Me - Bend, Oregon

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Nice guy, groomed Maggy beautifully and obviously loves dogs and they respond to him. Checked ears, teeth and trimmed nails. We will return for regular groomi read more

Kayla and Anna in grooming will not only do a creative work of art grooming your dog but they will shower your four-legged with love. I highly recommend them. read more

Great selection of toys, food and treats. Excited to find the brand of dog food my dog loves here!

Amazing selection of dog food & treats and Kayla in grooming is always courteous and professional.

I have loved bringing my dog here for grooming and have never had any problems before. I even moved an hour away from this location and still take my dog here for grooming but my last appointment will be the last. I dropped my dog off at 12:30 which was the scheduled time and was told the appointment would be about 3 hours for a full groom and that I would get a call 20 mins before he was finished. Around 3:40 I received a call from the groomer saying that there were lots of walks ins so my dog was getting pushed back. I was then told that my dog should be done by 4-4:30. After waiting a while I never received a call so I went in the store around 5:30 and waited for the groomer to come back out from the back room as they were using a dryer. Finally at 5:50 the lady came out and said that my dog has been done in the back for the past hour. I never received a call like they had said they would do so I had no idea. What should have been a 3-31/2 hr appointment was over 5hrs. I don't like to complain and normally stay quiet but this was very frustrating. read more

Great staff! The groomer was very kind and patient with both me and my dog. Will go back when I need their services again.

The clerk was very helpful. She lifted this big bag of dog food into the cart, helped me with my purchase and helped me load the bag into my car. She was very nice read more

Kayla at Pet Supplies Plus in Bend was fantastic with my dog Finn. She did a De-Shed and he looked beautiful, coat was so soft and shiny. She was very caring and loving toward my Finn. I will be taking him back to her. read more

Edit AGAIN! They only offered me the refund if I have the doctors note. I have it and guess what?! They didn't refund me. They actually called the cops when I got mad they wouldn't refund me. The male owner got within a foot from my face to tell me to get out. The police didn't care about his lies. Here is a picture of what came from this place. Trigger. I had to put him down this morning. Don't buy anything there. Mini pet Mart and the ACTUAL Bend small businesses. You get treated well and not get sold sick animals. The reptile zone is an amazing place to get animals so go there! Jeff is a really great business owner and knowledgeable so go there. He knows his stuff and his animals are happy. Edit now. They called again. Maybe saw this. They offered if I can show the vet bills and that it is a breeder issue they can get my money back just for the lizard. Insulting they can offer just for the $100 and if it's their breeders fault they should pay those vet bills too. If they can refund me for my sick lizard then the vet bills should be the same. Pay for those. I can get the paperwork they want but only when I take them to small claims count now. I wasn't going to until they had the audacity to even contact me again. This review and the timing of their call match up too much. Don't like bad reviews then don't sell sick animals. Oh and by the way they named the other sick one they had for a year there. They named him Ed. For eating disorder!! I guess there was a raffle to name it before too. I'll update this with what happens. I really don't want to write this but it might save someone else some heartache. I want to start with that most of the staff are so nice There is only one girl who is awful. If she is reading it you know who you are. I bought a bearded dragon here. They already had an older dragon that had eating issues. (Important for later) We get him home. 40 gallon tank. All the lights. Everything perfect. We thought the beardie was just mellow. Turns out he has been sick for a long time and we most likely bought it sick. Our Vet thinks it's a breading issue. After meds, force feeding, injections of antibiotics. We have a couple days to figure out quality of life. So here we are. I have been in constant contact with the store. They offered me 10% off if I wanted to buy another there. (They had a 25% off not that long ago as a promo and only offered that. Not that I will buy anything from them ever again.) Their animals are sick. Don't buy from them. Wait and get a breeder. Spend the extra money. Worth it! Sometimes "local" businesses are not the best to buy from. This is one of them. Sucks to have such poor conditions for animals too. read more

Pet Supplies Plus Bend - Sold sick from pet supply plus. - Pet Groomers Near Me - Bend, Oregon

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I would like to start with Kayla is my Groomer of my great Pyrenees, who has the worst attitude in the world when he went in there she has got him looking so good and behaving so well I say her name and he runs through the door wanting to go see her. the grooming department is excellent. Kayla is amazing. I would not let anybody else. groome my dog just because he loves her so much but I'm sure the rest of them are great as well. i've never had a bad experience. I'm always treated respect. My dog runs in doesn't even care if I leave him and he's very picky about who he likes and he loves his Kayla. I recommend this Groomer place to to anybody and everybody who loves their dogs as much as I do I'm very picky who touches and has my dogs in their presence without me I would leave my dog with Kayla any day of the week for as long as I needed to and you know what she would take him. They're amazing there and these bad reviews I don't understand it do not listen to them! they are amazing. Ellie Voorhies and Marley read more

Pet Supplies Plus Bend - This right after his appt - Pet Groomers Near Me - Bend, Oregon

I brought my dog Bowie in for a groom. He is about 75 lbs. I wanted a fairly short cut and the gal did a great job. He looks really good. The girls were really friendly with Bowie. We will for sure be back. Scott read more

Everything ! The employees but especially the groomers are the rudest! I will never return to this store. In addition, the reward program is a joke! Emails clearly shiw that you have a reward amount, but the employees can't figure out how to give it to you. What a sad choice for a pet store!!!! read more

I can't comment on their grooming, but every experience I've had here has been positive. Their employees have all been pleasant and their store is clean. Great location for us. Thanks guys! read more

Wonderful people working here! So helpful and understanding. Made things easier for me the mother and son that work there were very sweet!

Many products to choose from. Knowledgeable and kind staff. They went out of their way to make sure I left with the best product for my cats. read more

Super clean and friendly pet store that has a large variety of products aaand offers grooming! They also have some pets in the back of the store for sale! Reptiles, fish, chinchillas etc. The owner Morgan is beyond helpful and kind, and the staff is as well! Glad for this addition to the neighborhood :-) read more

We love the people who work here. It's conveniently located. Their always friendly and helpful. Tons of great products, with the brands flagged over the aisles so you can see them easily. They have a self serve dog wash. And they make sure to have plenty of fresh dry towels 'and' cookies! Seriously though, we know they'll have what we need, it's their friendly atmosphere and willingness to help that make them special. We also love how our Pet Supply stores all speak well of each other. If you can't find what your looking for at one store ~ their happy to recommend PetSmart, PetCo, MudBay or Wilco. That's so cool read more

This is the closest chain pet store we have. There is a small town one across the street that I don't love so I have really liked the location. The people are nice I just find that they are out of a lot of things when I come in. I must come at low times? read more

Scheduled a bath and brush with oatmeal shampoo and gland cleaning for my two bulldogs with Allison. To say I'm disappointed is an understatement. After leaving and looking in their ears, they definitely did not get cleaned. Now, less then 2 weeks after service their glands are needing to be expressed( which is not normal so soon). I feel like a half ass job was done. Not worth over $100. read more

Efficient, friendly service. A young lady even carried my bags to my car for me. Good selection of products.

The staff is very helpful, plus the coupons save me tremendously. The selection is vast, plus it's close to my house.

DO NOT SUPPORT THIS BUSINESS!! The grooming department at this facility is horrible. My dog was kept for over five hours (kenneled I'm sure for four of that). When I went to check out I say THREE additional charges of $25 each totaling $75 for "extra brushing". I was upset but paid, tipped 20% and left. But it nagged at me that this no one would call me and perhaps check to see if I would authorize this charge. The grooming was already at $110 and that's heft uncharge. I contacted management who literally did nothing. They offered no apology, no solution and basically listened until they could get off the phone. I never asked for a refund or free product, I simply wanted someone to acknowledge that these charges should be discussed up front. That was a little too much for them to comprehend. Will never go back. I'd much rather support small local business than these corporate empires who care nothing about customer service or relationships. I cringed to think how they treated my dog while I wasn't there. read more

I've only gone in once and I had a wonderful experience. I normally go to Mud Bay for food and Petsmart for salon services but I was pleasantly surprised to see that this store carried some of the brands that Mud Bay carries. The "U-Wash" option looks nice too ($14 per visit, first come first serve). I have a small dog so probably won't need to use this but it's awesome nonetheless. I really liked the bakery where I was able to choose yummy looking treats that look like decorated cookies but are for pups. Also they have some cute ones for birthdays or "gotcha" days. Definitely going to grab some of those when it's time. They have a little of everything for all types of pets, including birds, fish, and exotics. Join their reward membership program! I did and automatically got $15 to use (it might've been a "grand opening" special though). I grabbed a bunch of treats, bones, and canned food for my pop and only had to pay $.76! I'll definitely be coming back. Also this store is in a shopping center I frequent (Whole foods, Costco, etc) so it's convenient. read more

Above and beyond customer service. I had mistaken the time they were open, but the store team was there for a meeting. As I stood there looking confused they open the doors up and although I was ok with the idea I might have to go elsewhere the WHOLE team was insistent that I grab the litter and food I needed. I have been there a few times prior and love to utilize their dog wash area, however, this experience really took the cake for me. Thanks again Bend Pet Express team. Look forward to seeing you during your normal business hours. read more