I never thought i would rate a plumbing service 5- stars. I live in Seattle and all I've ever heard…read morewere horror stories, from friends who offer lists of "who NOT to use" (which includes everyone!) Our rental in Bend had an odd issue and Stark Plumbing came to the rescue. They were amazing! Super responsive, helpful, answered all of my questions - cannot rave enough about Colleen and Frank!! Would highly recommend them!

I had my gas turned off on a Sunday evening due to a leak and Stark Plumbing called me back right…read moreaway and had someone out to me quickly. I did make several phone calls to other companies and Stark were first to be able to help me quickly. Colby did a great job finding the leak and fixing it and helped us set everything back up with pilot lights etc. I would definitely use them again.

The staff and management/owner Jason Severson answered my call for help in a timely manner and…read morecompleted the installation of a new water shutoff valve with great efficiency. Anita at the office and Nathan in the field completed my job in record time. I am sold on Severson for all of my plumbing needs and will be pleased to use them in the future and recommend them to my friends and neighbors. Bend, OR

** one star and unfortunately, it's well deserved **…read more Our experience with Severson Plumbing started with an issue involving our sewer tank and work that was already covered under the company's warranty. You would think resolving an issue with previously warranted work would be relatively straightforward. Unfortunately, that was not our experience. The first point of contact was Stephanie, and dealing with her was like pulling teeth. Her communication was consistently rude and unprofessional. On two occasions, information provided to us was simply not accurate, and that same misinformation was apparently relayed to Jason Severson, the owner, who was out of town at the time. I understand that people travel and take time away from work. However, when a customer has an unresolved warranty issue, some level of communication and follow through should still be expected. After waiting more than two weeks, Jason finally returned my call. Unfortunately, rather than taking the time to understand what had happened, acknowledge the frustration or make an effort to resolve the situation, he came into the conversation without having the facts straight. What followed was even more disappointing. The conversation was condescending, dismissive, and completely lacking in any meaningful effort to understand or address the underlying issue. Rather than taking ownership and trying to find a resolution, Jason spoke down to me and ultimately hung up on me. Let that sink in. This is the owner of the company. Customer service starts with the first person who answers the phone, and it certainly doesn't improve when the matter reaches ownership. Mistakes happen. Warranty issues happen. What distinguishes a reputable business is how it responds when something goes wrong. In our experience, neither the initial customer service nor the owner's response demonstrated the professionalism, accountability, or basic courtesy that customers should expect. I'm leaving this review because I believe other homeowners in our community deserve to know what our experience was like before choosing this company. I would not recommend Severson Plumbing & Mechanical. The issue itself was frustrating, but the way we were treated throughout the process was ultimately what made this experience so disappointing.

Jason was very responsive to my inquiry about installing two new toilets and was able to fit us…read moreinto his schedule within just a few days. The work was completed well, and I'm happy with the outcome. When it came time for billing, I was surprised to learn that a second technician had been onsite, as that hadn't been discussed in advance. As a result, the labor cost came in about 2x higher than I expected. To be fair, I live on the second floor of a condo (with elevator access), and the installation was more complex due to the flooring, so I don't question the time or effort involved. To avoid any budget surprises, I would recommend confirming upfront how many technicians will be assigned to the job. Overall, I would work with Jason again and would recommend him to others. UPDATE- I had a small leak with one of the toilets and Jason came out right away to adjust it. He definitely stands behind his work! I originally set the review at 4 stars, but have adjusted it up to 5 stars because of this. Thanks Jason!

These folks go above and beyond. Their customer service is excellent. The young man who unclogged…read moremy main drain pipe was very efficient and polite. My plumber recommended Rapid Rooter to me. I expected a huge bill, but I was pleasantly surprised at their fair pricing.

This company deserves more credit, so here I am to tell ya! Brad was our plumber for two different…read moreincidents. We needed our shower head to work properly, as well as the tub drain and overflow connected. He spent a good half of the day working on it, since it was a very tight and difficult area. I appreciated his patience through that project. He got it done and kept his cool! Price transparency here, it was $1,600 due to having to take out the old plumbing and put all new stuff in. He did have to go to the hardware store to get the right stuff for it. The second incident was an emergency call about our toilet tank breaking, causing a minor flooding of the bathroom. It was at the end of day, so the correspondent got off us in touch with the on call plumber asap. Brad called me within ten mins of me calling the dispatcher. We got a new toilet installed and the water shut off switch needed to be replaced, due to it being 25 year old toilet. Toilet installation was $450 but the valve replacement made it a bit more. Total bill was $720. All that being said, we have tried to do plumbing jobs on our own, and they have equated to more grief and stress than anything else. It has not saved us time or money. These guys took care of us and communicated thoroughly throughout the process.

Excellent service, and the technician was very nice. I was very impressed. I'd recommend them to…read moreanyone.

Hands down the sloppiest, most disorganized company i've ever worked with…read more I have been without AC for almost a month now. We have had least 8 separate service calls, new technician almost every time who has no idea what is going on. Every time I call the office they are clueless without notes and not helpful. After maybe 6 visits, they send the "Service Operations Manager" who figures out the issue, orders a part. It sits in the warehouse for a week. When I call the office for an update for the 20th time, they tell me oops they forgot and send another guy out to install it. He comes out the next day to install it and what do you know oops again, that was the wrong board (after installation) and the "Service Operations Manager" is no longer with the company (this is all within about a week). Mind you, these guys have already charged me 360 bucks on the first visit for only changing the filters and assuring me this is the problem. Time for a second opinion and honestly need to have the whole system inspected because this company did the original install I am not sure if my house is going to randomly blow up due to their incompetence. BUYER BEWARE Update: Had a new company come out (shout out to Diversified Heating & Cooling) who figured it out within an hour the next day after posting the review. Turns out this company pinched a wire when they did the installation. Took them 8 visits and they were fully prepared to replace both control boards on the condenser and all along it was a pinched communication wire under the air handler. Morons!

It was time for my annual HVAC checkup, so Central Oregon Heating & Cooling sent out Buddy C. to do…read morethe honors. Buddy was extremely thorough and even showed me a few issues that, while not major problems, were things to keep an eye on. Very professional manner - his knowledge was vast. I shall use them again!

Arrived on-time, efficient, quality workmanship, and the cost was exactly as quoted ... would…read morehighly recommend.

I reached out to them recently about replacing our sink, which I knew would be a challenge because…read moreit was an undermounted sink with a very non-standard shape. Doug was very helpful with the entire process, including helping me locate a sink that would work well in our existing cutout. Then, when the time came to install, he did a great job getting everything installed and hooked up so that we were up and running with no issues. Overall it was a very pleasant experience from start to finish, and I'd be happy to work with them again.

Bjork & Son's will be my first plumber call next time!! They are highly recommended. The service…read morewas quick and without charge due to warranty. I called Bjork & Son's on Monday, Memorial Day. Kevin, the owner answered the phone. Kevin and Zack (his son) came the next day. They promptly replaced the heating element and restarted the hot water heater.

Nice guy and good work. Zack installed recirculating system and repaired a leaking toilet. I…read morebelieve their prices are too high and out-of-line.

Our hot water heater went out on a Friday and I filed a claim with AHS Friday evening. Jake reached…read moreout on Monday morning and said he would be out Tuesday between 9 am - 11 am. Jake showed up around 10 am and fixed our water heater in less than an hour. Jake is incredibly professional, punctual, and kind. It will be hard to ever use another plumber again.

Jake was professional and on time... two things I greatly value! Jake made the requested repair and…read moreI would highly recommend him!

Everyone hates to call a plumber. But when there's a plumbing problem like a leaking water heater…read moreI had no choice. After getting a quote from another plumber for $1500 Nick of Eldridge Plumbing said he could do the job for around $1100. He came over and looked at the job. I explained to him that I am looking for the lowest price. He said he's look for a water heater that would help bring the cost down. When he called to tell me he found one for $360 I told him to buy it. Within the hour Nick was back at my house with the new water heater. He installed it and voila! I have a new water heater and the job cost me under $1000. I highly recommend Nick Eldridge of Eldridge Plumbing. Five stars all around: customer service, communications, knowledgeable and professional.

Eldridge Plumbing was a total lifesaver after my house flooded. He showed up fast, got straight to…read morework, and handled everything with real care and precision. The repair was done right the first time, and he kept me in the loop without talking over my head. The best part? He noticed a separate issue from a previous plumber's work and took the initiative to correct it instead of pretending it wasn't there. That kind of honesty and attention to detail is hard to find. A+ experience--hands down the best plumber in Bend.

We had another plumber come out to repair a leaking bath faucet and was told it wasn't repairable…read more We called Dave at Renew and he had me send pics of the problem so he could review what needed to be done before he came the next day. He ordered the parts and came out and repaired the faucet in a very timely manner. Works great. Also noticed toilet running and replaced flapper as part of his full service!! He also diagnosed our Kohler kitchen sink and replaced a cartridge for us. In addition he said to call Kohler for another part that they will send for free rather than us paying him to do it. Pricing for repairs was reasonable, especially because we thought we were going to have to replace entire faucet in bathtub by tearing out tile to get to controls.

I had previously used Renew and was happy with their service! They were at my home replacing my…read moregarbage disposal within 20 minutes of calling! And their quote came in under the other quotes I had received! Still recommend!