We contacted AHS in Latrobe after experiencing a hail storm, to get a quote on having a new roof…read moreput on. Initially, the guy that we met with was very nice, and seemed quite positive that we could also have quite a few other things replaced on the house because of hail damage. We seemed pleased with the price and signed a contract with them. The good experience ends there.
After signing the contract, several months passed before we heard anything from AHS. We finally called them and we were finally sent the estimate and our insurance adjuster met with the AHS rep. A month or so after we received our estimate, our insurance company informed us that AHS had sent them two additional estimates for our house, each for THOUSANDS of dollars more than the estimate that we were given. Our insurance company opened an investigation into AHS and we were told to proceed with caution. Finally, we were told by our rep that it was getting too cold to put the roof on, and that is would be wise to wait until spring. We were fine with that, as I was about to have a baby and didn't really want to be bothered with construction on the house.
As it turns out, the weekend that I had my baby was also a very warm weekend, and while we were at the hospital, AHS called and said that they were going to put our roof on. We got the message while at the hospital and called to inform them that we would be coming home with an infant and that we didn't want them at our house. We had to leave a message because the guy that called us didn't answer his phone. Upon returning home from the hospital with the baby, we found roofing material stacked in our front yard and in our driveway, and a massive dumpster in front of the house. I was livid. We called again and no one answered, so we decided to call the representative who had initially visited our house. He was very apologetic and had the material and the dumpster removed (although he asked if there was anywhere on our property that we could store the roofing materials. I said no, because I didn't want to be responsible if something was lost or stolen.)
Then, once spring came, we received another call saying that it was getting warm enough to put on the roof. We were given a general time frame of when the guys would come, but we were never specifically told when they would be there. We figured they would call and give us a heads up that they were coming, but they instead just showed up and started the work without letting us know. My husband was working in the borough where we live at the time and happened to drive past the house as they were working. He was very upset that we were given no specific notice that they would be at our home on that day.
To their credit, they did complete all work on our house very quickly. They put on the entire roof and put new siding on the back of the house all in one day. However, there were many mistakes that were made. An inspector for the company found several shingles were lifting, pieces of the siding were missing, and part of the covering under the window was missing. After all of those things were fixed, I began to find nails everywhere around my house. Having a small child, I worry that if he is playing in the yard, he will step or crawl on one of the nails that I haven't seen.
Finally, a few months after the work was done, and long after we were sure that all of the insanity was over with, we received a bill in the mail from AHS for over $1200 for plywood that they said that they replaced on the roof. Since this was the ONLY thing on the contract that was stated that we would have to pay for out-of-pocket, and we were NEVER notified of and never approved that expense, we were VERY upset at receiving the bill. I called the lady in charge of payments and basically told her that I had had the worst experience EVER with her company, and she did cut the bill down by a few hundred dollars, but I still ended up paying nearly $1000 (Some of that was my deductible from my insurance).
Since then, the payment lady (there is only one) has been inconsistent in sending me my statements, but is VERY diligent in calling and calling and calling to ask where her money is. We finally just paid the whole mess off by credit card, just to be done with it all.
I honestly would NOT recommend this company to ANYONE. I hope that this will save someone the huge hassle that we went through with AHS. I truly hope that our experience is not the norm with these people, but after what we just went through, I bet it probably is. Save yourself the hassle, and take your business elsewhere.
