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    Ben Franklin Transit

    3.0 (15 reviews)

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    4 years ago

    Supervisors pick and choose who to be nice to. They were nice to me but extremely transphobic to my coworker. Highly don't recommend.

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    A & A Motor Coach

    A & A Motor Coach

    1.0(2 reviews)
    7.7 mi

    Over 1 hour 15 min late! Two buses were reserved well in advance for a school field trip by the…read moreschool district. One showed up 15 min late, the second was 1 hr 15 minutes late. ~100 kids age 10-12 plus teachers & parent chaperones got up at 3 am, left standing outside waiting for over an hour?! Strongly do not recommend for future company or any other trips. Words can't express how disappointed I am, the school district should be refunded to partially make this right. Edit: When the bus finally showed up I was talking to the A & A Motorcoach guy because he just randomly started loading stuff without asking, some of which shouldn't have been loaded. He was super testy, told me they were supposed to be there at 4:45 and started trying to argue with me about the time. Never once apologized for being late and was super rude. Even though that wasn't true, it would still have them at 50 minutes late! Then he asked who is in charge here and stormed off to find "the person in charge" when I told him I wasn't that person. Well, it's my tax money that went towards A & A Motorcoach being 1 hr 15 min late and possibly making my kid +100 others miss their 8:30 am start science activity in Seattle. These kids have been raising money for this trip for the past 9 months! When you're incredibly late and have over 100 children waiting on you at least have some common courtesy and customer service.

    Awesome. Team needs to go to lunch. Driver is off someplace with his buddy. He had been gone for…read moretwo hours. Sorry gals, guess you don't get fed after your soccer game.

    Dial-A-Ride Service Request

    Dial-A-Ride Service Request

    1.0(2 reviews)
    1.6 mi

    I have had so many things happen with Dial a ride. Yesterday I was to be picked up at 11:00 am I am…read moreone mile away from the cancer center appointment was at 11:30, came to my house at 1120 , had another person to pick up , didn't get to my appointment until 12:00 I was late coming they cancelled my appointment , to have cancer treatment, called the supervisor, Jen on hold for 5 minutes, to just be taken back home.the driver reach said he would wait to take me back home. Supervisor Jen said no I have to drop off there was two other drivers there one benonica didn't have any thing tell 1 Jen made a point they would have to find someone. Jen supervisor Jen very rude talking over me telling me they have early window for pickup and late window is 5 minutes early or 15 late window Jen keap saying 30 minutes then everything would be late.

    One minute ago This is in reference to their Dial-A-Ride…read moreservice: Drivers harrass and complain to customers over things they cannot control/responsibility of call center. Drivers lay hands on customers before asking. Do not drive as if they are transporting the elderly and disabled. Rude staff. Changes policies but does not provide them in writing for customers to become acquainted with, call center cannot explain policy changes accurately to patrons. If you are interested in driving for this company, it would be the perfect job as they cater to drivers over customers.

    Ben Franklin Transit - publictransport - Updated May 2026

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