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    Ben Franklin Crafts & Frames

    3.6 (68 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 1 month ago

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    For the last 25 years, I have always had a pleasant experience shopping here, taking classes, getting good advice for projects. A couple of months ago, I took a portrait to the framing department and decided on custom framing. The man who helped me was cordial and helpful. I dropped the portrait off on 11/16 and was given a potential pick up date of 12/22 with the understanding it might be a few days later than the 22nd. I figured the holidays were a busy time and I understood. When I checked on 12/22 it was not ready and I told the staff that I would just wait for a call. After two weeks of silence, I decided to call to check on progress. The woman on the other end of the line could not find my project and was not friendly on the phone. It was still not ready. A week later I stopped by and was told it is not finished. Another customer was getting a photo framed for a memorial service and they said her framed photo would be ready in four days. After hearing this, I explained to the staff that the portrait was of my daughter and her partner and their stillborn baby and I didn't know that I could get it rushed. A young man apologized and said it would be finished that same day. I never got a phone call. When I stopped in again on the 15th it was finally finished. It was a simple frame with no matting. It looks fine. There was sticky stuff on the frame that I had to wash off. I received no apology or nicety for the wait and confusion. It took almost 9 weeks and $200. to frame an 8x10 portrait. The worst part was the lack of friendliness and quality customer service. I will definitely use a different business for framing in the future.

    Store personnel lurking hard, killing all creative inspiration

    Was creeped out by this overweight staff member that just stood around and gawked at me, the entire time, makes me not want to purchase anything.

    Anne S.

    Crafters beware. I thought I died and went to heaven. Their fabric and yarn departments are large enough to get lost in. Bad, bad, store. Danger Will Robinson. It took everything i had not to spend hours when we were traveling. My husband is incredibly patent, but this might have tested his limits.

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    Great service and a wonderful selection of fabric. The employees are helpful and knowledgeable.

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    9 years ago

    Amazing LYS. I love everyone there as well as the amazing selection of high end yarns.

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    Page 1 of 2

    Ask the Community - Ben Franklin Crafts & Frames

    Review Highlights - Ben Franklin Crafts & Frames

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    The Artist Workshop - Diva Nights-  Sip Laugh and Paint Pottery 
 http://the-artist-workshop.com/The_Artist_Workshop/Calendar-Schedule.html

    The Artist Workshop

    3.9(19 reviews)
    1.7 mi

    Buyer beware! I can't actually review the $40 class that the artist cancelled on myself and my two…read morefriends. But I can attest that she will not issue you the refund you have in writing that was agreed to unless you repeatedly message her. The class was cancelled on 2/22/25, here we are on 3/18/25 and I'm messaging again to get a refund. The art classes may be wonderful. I will never go there however since it took this long to get a refund. I had to message rather aggressively to get my money back. This is absolutely appalling business practices!

    This summer my little boy and I attended a Fairy House class at The Artist Workshop. We paid $50…read moreand my son spent 2 hours building a clay fairy house he was very proud of. We were told we would be notified when our houses were done, it was estimated it would be about 2 weeks. Weeks passed and then months. I contacted my friend who also attended with her daughter- they also had not received any word about the finished houses. My friend called and was told by the owner a bunch of excuses about the kiln being broken and various unforeseen circumstances but was assured the fairy houses would be available soon. Fast forward to a few weeks later and the shop is closed down and empty. No contact from anyone from this business. Where is my childs fairy house that he worked so hard making? If there is no finished house, where is my refund? This place was quick to take my $50 payment for the class and never made any attempt to reach out and explain anything that may have happened. There were many many kids at this class and I can only imagine they made a lot of money that day. So upsetting to see a business scam children.

    Photos
    The Artist Workshop - Paint Pottery

    Paint Pottery

    The Artist Workshop - Sculpt with clay

    Sculpt with clay

    The Artist Workshop - Summer Camps

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    Summer Camps

    Villa Rosa Designs - The quilt rush 2023 store quilt.

    Villa Rosa Designs

    4.3(6 reviews)
    1.6 mi

    Tons of beautiful fabric!…read more Decided to treat myself to a project after doing some care taking for my mom. Map app it and found it was out by the airport. Maps took me what I guess was "close enough," but I was in the middle of the road. Looking around I saw a quilt flapping in the breeze. SMART! Didn't have a particular project in mind, but I have been wanting to make some more colorful tote bags. Super nice employee found me a pattern. It took 6 fat quarters and I found a beautiful prerolled sample of those.

    I am not one to write a review but my feelings are so strong about this that I really feel the…read moreneed. I was in the shop a few weeks ago with an entire tribe of family while visiting for a funeral. I brought a quilt top with me that I had just finished. It is108" x 95" so I needed 10 yards+-. When we (all adults)came thru the door we were not sure they were even open because not a single one of us were greeted. After we wondered our way thru to the back of the store we realized there was in fact someone at the cutting counter, she never looked up from her cutting tasks. After we found a couple of options we inquired if there were any additional bolts in stock so that we could get our 10 yds, without hesitation, the answer was a hard NO. At that time, a colleague apeared from the office and reinforced the NO. I then inquired about ordering a bolt and I'm not sure I was even answered. I was so disappointed because they had such a wonderful selection. After leaving, we all collectively agreed that the customer service was one of the worst any of us had experienced and were glad that our money was not spent there. I'm guessing the shop does the majority of their business thru mail orders and get very little walk in business so customer service or interaction is just something they don't feel at all interested in. I hope this was just a situation of it being a bad day for the 2 ladies that were there and they normally find themselves to be friendlier, kinder and more helpful. Unfortunately a brick and mortar store will lose a sale.

    Photos
    Villa Rosa Designs - If there wasn't a quilt I might not have found it. Smart!

    If there wasn't a quilt I might not have found it. Smart!

    Villa Rosa Designs - Look for the flying quilt.

    Look for the flying quilt.

    Villa Rosa Designs - Great selection and helpful, knowledgeable staff!

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    Great selection and helpful, knowledgeable staff!

    Ben Franklin Crafts & Frames - fabricstores - Updated May 2026

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