Absolutely 5 stars! The atmosphere was so fun and unique, the ice cream was unique, and everything…read morewas made perfectly. What really made the experience stand out was that the owner was there interacting with guests and making everyone feel welcome. You can tell they genuinely care about the business and the customer experience. Such a cool spot and definitely somewhere I'll never forget about

All the flavors ordered of ice cream were good ,ingredients were fresh and tasty, the process is…read moregood However,the "owner" seemed to stop before filling mine all the way up, which i'm not tripping on.But everybody should look the same.If you're gonna serve a product it should be uniform. To everyone you serve. Ice cream 5/5 stars Lady with the glasses DONT LISTEN..we had 8 orders either she served it wrong ,or forgot to put it in as she seemed to be rushing to get you outta her line. When she did take the order she didnt put in we went back to last on the cue. And even though she missed our order, she forgot, we were served after ten other people came in, doent make sense except to her apparently It's not that she messed up,its that she didn't make it right. when people listen to what your instructions are im sure its not hard to get it right . 1/5 stars However Shantel the other server paired with her also helped with the orders everything she crafted for us turned out exactly as requested. Someone needs to get a clue, and its not Shantel. My suggestion have the girl with glasses repeat the order to you.. you'll see.. it will be wrong unless she changes something. Overall 3/5 great product,mediocrity in customer service from Miss Glasses..

What I like about this place this word is located, the shopping opportunities that exist around it,…read moreand how clean and well maintained this particular ice cream store is. It definitely has an old-time feel with very nice people working there. The quality of the product is very good.

A long time favorite…read more... Absolutely great location for foot traffic. Great menu, product, and service. As I wait for my wife, lots of customers Sometimes, she will opt for frozen yogurt over pie....

Wow. This was delicious. The ice is so smooth in texture and as you swallow it, it just melts in…read moreyour mouth. In Chicago you can see ice chips and you can chew it. This one is so amazing. The mango was very tasty. Not too sweet. It wasn't too crowded on both days that we went. It was nice dessert after doing the coaster rides. This place is a keeper. The first day we went, there was only one employee. The second time there was 3. The place is cute and with simple decorations. There are a couple tables. But it's not a place you can just sit and enjoy. But that's ok.

The crew working was very friendly both times we stopped by. Will definitely visit again on the…read morenext trip

This place is a must-try when in the area! We were in town for the Bronco Super Celebration event…read moreand stayed next door at the Marriott hotel for 4 days. The first night we ate at the tavern next door, and wanted a sweet treat for the walk back to the hotel, so we popped in for a couple waffle cones. First, the shop is very cute and clean, and all the staff are so kind and helpful. I tried several samples before making my decision (there's SO many amazing flavors to choose from!) and decided on the toasted coconut chunk for me, and brownie batter for my boyfriend, both in a waffle cone. The waffle cones are made fresh after you order, and then filled with their amazing (all homemade!) ice cream. We both agreed it was the best ice cream we've probably ever had (cone included!) Serving size was perfect and prices super reasonable. We proceeded to stop by every single day of our trip - that's how good! During our visits, we also had the Twix, Reese's, cookie dough, and samples of Tennessee turtle, caramel bear tracks, and coffee brownie. All were amazing and so hard to decide! On our last visit, the owner came out to chat with us & meet our pup (we had taken it to go each time and sat outside to eat since we had our dog with us). She was so sweet and clearly passionate about creating not only an amazing product, but a great experience overall. We are already excited for our next visit to the area so we can visit for ice cream every day again!! Don't miss this amazing family owned local spot!

What a beautiful, quaint little ice cream shop! Ice cream is homemade - tastes fresh and delicious…read more Waffle cones are also freshly made AND can be made with different flavors. We had a few of the sorbets, dulce de leche, Oreo ice cream in waffle cones and cherry ice cream in a chocolate waffle cone. Very friendly service. Off the main parkway and so worth it! Definite must-stop if you're in the area. We WILL be back!!

We like Chocolate Monkey, and we like this shop…read more My wife is concerned about rising price of chocolate; Chocolate Monkey and several other chocolate observed that cocoa prices have increased due to tariffs. Interesting the US does not produce cocoa, and does not benefit from these tariffs. Hoping for best for Chocolate Monkey and all other chocolate shops.

Lots of locations between Gatlinburg and Pigeon Forge make this a convenience and easy stop. Place…read morecould be cleaner and I'm 100% sure some of the local candy shops on the strip in Gatlinburg are far more superior. If you're looking for some ice cream or some basics, this place is a good option. Service was standard.

Consistent year after year. Best funnel cake around -- fresh, crunchy, hot and flavorfully. Even…read morethe grandma who dislikes funnel cake will CHOOSE to have a funnel cake. That's a high bar. The service is always friendly and helpful, so I'd also recommend them for that alone.

Hot chocolate cake and funnel cakes when the temperature is 33°! Why not?!…read more They also had a nice selection of ice cream flavors. I really wanted to try the peach cobbler flavored. Maybe tomorrow?!

What a gem! Great frozen yogurt and fun atmosphere. My 5 year old twins loved it and we spent a…read moregood 20 minutes exploring all the nooks outside. My daughter even asked for a dress! Banana pudding yogurt was particularly fantastic. It definitely gets busy, but well worth the wait. Probably the best local ice cream option in the area, so glad we saw it! I really need to get to their pizza barn ;)

Oh my word! Best soft serve I've ever had!…read more The service was absolutely excellent. She dealt with kids in such a friendly and kind manner and answered our questions thoroughly and even gave samples of the milk to try. You cannot go wrong here - just pick your favorite flavor!

The ice cream is delicious, the flavor possibilities are endless, and the fact that you can choose…read morea waffle taco, cup or donut sandwich makes it even more difficult to choose dessert! Loved that we can design the flavor and then choose 3 additional toppings. Definitely a unique experience, the shop is clean, and the ice cream crafters are very helpful & patient.

The inside ambiance is a fun experience being able to enjoy watching the process of how they start…read moreand end the making of the rolled ice cream was nice! There's not much sitting room when the line is long but other than that, it depends on the time of day you arrive. We came on a Thursday at 3:30PM and it was packed. The service was a little delayed because there were not enough workers, at the time but they quickly fixed that issue when they saw how long the line was and how long the wait was for the individuals waiting. The workers were also very intentional, focused and determined to make the best of the best for you! What we ordered: Oreo Cheesecake Regular Oreo RedVelvet with Vegan Vanilla base Strawberry All of it was AMAZING! The best ice-cream in town for sure! Last year, I came to this same spot with my family and bought two ice cream bowls in one day. That's how good it is!