Great location, their customer service was great. We were with a large group and they worked well with the younger kids whose attention was elsewhere when ordering. The area though (especially at the checkout counter) wasn't clean, wish that wasn't an issue otherwise I would have given a 5 star. Their food and drinks were good, your typical icecream parlor. We did order a hot chocolate and boba drink as well as 2 different icecream. All were good. Keep the area clean and it would have been great. read more

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What a busy yet super exciting spot to be in chilly weather!!! Yet the ppl that work here are in an amazing attitude, this spot has amazing bubba teas y ice creams, for sure a spot to come by with the family read more

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We stayed at the Margaritaville hotel at the Island and were out and about one night when we came across The Island Creamery. It was pretty cold that night, but we always seem to relax and enjoy an ice cream cone when we can. We went inside and noticed a decent line; it must be pretty good if there were a decent number of people there (or maybe it's because they are serving the Island which has a lot of tourists). After about 10 minutes my lovely partner and I got to place our order. She got the blue Cookie Monster on a waffle cone; the flavor tasted like a cookies and cream with some mystery chunks in there (mochi or marshmallow or cookie chunks?). I got the Strawberry Cheesecake on a waffle cone and that flavor is popular among all ice cream places, so no surprises here. We sat in front of the fountain during the show to enjoy our cones and the show. She noticed that the blue Cookie Monster does turn your lips blue, so she traded with me. I didn't really notice how badly it changed the color of my lips until I saw the ride pictures after we got off the ferris wheel. Hahaha It was fine, but something you should be aware of if you choose that flavor. Overall, our experience wasn't bad, but there was nothing special about it either. read more

The Island Creamery - Strawberry Cheesecake and Blue Cookie Monster waffle cones - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

Best place EVER!! but it is no longer now and is now a Ben and jerrys (yuck) its the same workers but now just a name brand chain which really sucks this place was awesome with chocolate strawberries, floats, boba, macaroons, and all kinds of great things. I hope they don't do as well as a Ben and jerrys and go back to the original everytime pigeon forge has something great it gets bought out by a chain and then goes downhill read more

The line is always long when we walk by so we decided to give them a try after coming back from the car show nearby on our way back to the Margaritaville Island Inn. We caught it at the perfect time when the line only had one other family waiting. I had the caramel sundae and hubs had the strawberry shortcake. These were HUGE. We both enjoyed them and thought the price was reasonable for the size. read more

The Island Creamery - Caramel sundae - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

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Ice cream is a must for a water fountain, light and music show, right? It's located by the fountain, by the Build-A-Bear. It's a big shop inside. Lots of good ice cream options. No seats inside. We pick up our ice cream and take it to the rocking chairs by the fountain. read more

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The first thing I noticed when I walked in was the floor. Dirty, with spoon packaging scraps. Made me worry about sanitation. The service was quick, and no mistake in the orders. The milkshake option was a fun way to get whatever flavor your heart desires. Must say, I never heard of a pistachio milkshake! Impressed, but worried about sanitation. A good experience on The Island. read more

Found this place to be rather refreshing on a HOT summer day. Nothing to write home about, but we got our ice cream and milkshake and were taken care of quickly by the staff in the store! Not a lot of seating if that's your thing. More to grab and go walk around The Island. read more

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I didn't get any ice cream on this trip, I opted for another post meal "dessert" HOWEVER, the rest of the family got some. Salted Caramel, Red Velvet, and Cotton Candy. The waffle cones came in a Blue Bell Creamery cone holder, so I'm guessing that it was Blue Bell Ice Cream. And in that case I'm sure the ice cream was good. You really can't top Blue Bell. And they have an assortment of mugs, we grabbed one of them too. read more

The Island Creamery - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

The line was super long, but it was good!!! My daughter got a cookie monster shake and I got a kids cookie monster sundae. When you look at the flavors on the wall when you come out... they aren't accurate. So make sure you walk by the case to look at flavors. I guess that the regular sundae is 4 scoops of ice cream, wow. Both of us thought this place was very good, will come again. I also got a nice cup here and you get a free frozen lemonade with it. But just tasted like ice with a lil lemon flavor. read more

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The Island Creamery had so many options it was almost overwhelming and will test you decision making capabilities. The Ice Cream Sundae (Reese's) was massive and dang near gave me diabetes. I LOVED IT! They also have cold drinks and coffee available. The prices are comparable to any place in high tourist traffic areas. So why not 5 Stars? It is not Cold Stone Creamery with fresh mixed ice cream and a song. read more

My frappe was good, service was good, overall a tasty and good place to visit. I would definitely recommend. read more

The Island Creamery - Frappe - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

Sooo many great flavors here at The Island Creamery! From boba tea, to smoothies, shakes & root beer floats, there is something for everyone at this island gem. The prices are not cheap, but the products are good & the staff is nice. The line was pretty long as well, but it moved fairly quickly. I ordered 2 scoops of cookies & cream, whike my daughter got a birthday cake cone. Total was like $13-14. Check 'em out! read more

I'm surprised at the poor reviews for this place. We had a pretty good experience. The staff was friendly and they were moving fast to help the long line of customers. We only sampled the peach ice cream, and it was pretty tasty. They offer rolled ice cream, so we ordered the cookies and cream. It was fun to watch them chop and mix in the cookies into the ice cream base on the cold metal slab. $10 is a bit high for such a small amount of ice cream, but to be fair, quite a bit of effort is involved for the rolled style. read more

We were completely ignored when waiting to order, we had to ask if we could order. The person working the register "Yaritza" was extremely rude not only to us but other customers as well. The rolled ice cream and boba drinks were very good. UPDATE: Do not eat the Cookie Monster ice cream. You will get sick and the after math is not pretty. (It has a lot of blue dye in it...use your imagination) read more

A little pricey (almost $10)for the rolled ice cream, but it was delicious. They make it here the true way. They start with a cold plate and por the cream on top. Then they add the mix-in and chop it up on the plate. Then they flatten the whole mixture and roll it into tubes. read more

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They are indifferent to you being there. People working there just ignore you. I had to ask if I order ice cream. The response was I guess so. Ugh the location at the island is the good thing. Ice was good as well. Delivery was not good read more

We visited twice. Soft serve wasn't creamy at all and melted very quickly in the waffle cone. Not a good value. The second time was a winner! We had the Reeses sundae and it was outstanding! Big enough for two and delicious. read more

As I walked up to the counter to order, I saw a large roach between the glass and toppings doing its best to drag off some of the dropped toppings. I tried to discreetly let one of the workers know that it was there, but aftering looking at it, she gave me a look like I was crazy and walked off. In somewhat disbelief, I let a different worker know about it in a not-so-discreet way. Unphazed, she ignored me too. Needless to say, we left with two disappointed 5 year-olds. I can somewhat understand a food business having an occasional bug, but to be completely ignored and made to feel like I am the unwanted intruder is unexcusable! I would not recommend eating here if you care about sanitary conditions or about being treated with respect. read more

I do not recommend this place. When my girlfriend and I decided we wanted ice cream to end our day off here at Pigeon Forge we decided to come here. It is in a fairly good location near the water fountains but, as soon as we were in the mood was off. The staff was highly rude and non attentive to what they were doing. After my girlfriend ordered a butter pecan scoop he tried to give her cookie dough and when she asked if it was butter pecan he coped an attitude with her assuring her it was but clearly it wasn't. He wasn't nice until he realized he was in the wrong. The staff didn't understand the customers because the music was too loud and were seeming annoyed that we had to keep repeating our orders. The price was definitely pricey for average ice cream. I would highly recommend choosing another candy/dessert shop to eat at. read more

Bring your big check book when you come here. It's really clean, bright, yummy but super duper expensive!! We thought we saw on google they were closed by 9pm on Sunday's but that's not the case. Definitely make a note to sundae comes with a full brownie, or at least ask!! I'm not sure exactly what my brother got but he didn't realize it was going to be a full brownie! I got a couple scoops on a waffle cone and it was great! I do recommend!! read more

Ice cream was good, but service was lousy. Had to repeat my order multiple times and they still messed it up. Would be great if the employees actually cared about what they were doing. read more

I'm giving it two stars because it's clean when you walk in. Freezer burnt ice cream and the workers.... Bless their hearts.

Line was long, but it went by fast. Flavors were tasty and the service was great! Definitely would come back.

I highly recommend NEVER coming here. I almost never write bad reviews because everyone has bad days. But I wish I would have come on here to read reviews before going here because they were all spot on. You'd think being in a busy tourist attraction, you'd have better staff, service, and product! The ice cream was really hard and nothing special. The staff never talked to ANYONE in there and seemed to have a hard time understanding anything anyone was saying. They rolled their eyes a lot and moved very slowly, despite the line of customers waiting. I would never EVER come back here, even if I was paid to. Their customers should be the ones getting paid because the prices and lack of good product are shameful. One of the worst experiences I've ever had in the service industry. read more

The ice cream there is amazing but one off thing about is that they don't have anything to place the ice cream when you don't want anymore but you want to save the rest for later read more

Extremely unfriendly service! Just left the store 11:20 AM without a purchase. We were the only ones in the store and there were two of us. Not a hello not a good morning, not a smile. It's not my job to walk into a store and start a hello process! The person acted like they could care less we were in there to make a purchase! read more

The ice cream was decent, but the service was awful. Lousy attitude, giving customers dirty looks and being annoyed by questions. They were trying to rush us through as if there was a crazy long line and there wasn't one. Only a few people behind us. Go anywhere but here for dessert at The Island. read more

Ice Cream was good! Service on the other hand was not. Workers moved fast and got people in and out but were not very friendly. Little expensive for the ice cream. read more

I would give this shop zero stars they are not allergy friendly, according to how they told me they make their ice cream and mix ingredients I am not sure how they pass health code. The staff and owner were incredibly rude and did not want any customer interaction which is the exact opposite of every other establishment we have visited on our trip to this beautiful south. The very polite young men at Sweet! Sent me to Big Rock Candy Kitchen where the staff was amazing, friendly, fun and very accommodating. I not only had the best gelato but the best customer experience. True Southern Charm. read more

You expect the high prices with the location but you expect people to at least acknowledge your presence and not look at you like you have three heads when you ask for something. Worst experience I have had at a business in Tennessee period would recommend to stay away. Publix is across the street go there instead. read more

We walked in at 11:05 on Monday June 14 and were immediately told that they were closed even though they were open until 11:30. They were being lazy and passed up making the store more money. Will definitely not be returning and will make sure I tell everyone I meet that is visiting the island in pigeon forge to not spend their money here. WORST CUSTOMER SERVICE EVER!! read more

To Customers: Don't buy the Cookie Monster ice cream. My daughter was sick the whole day. She vomited blue that night.

Flavorless ice cream with horrible service. Maybe they should hire a bit more pleasant people. When handing the customer the product clean the cups off. There was so much strawberry running down the side the cup was untouchable. We definitely wouldn't return. read more

Simple ice cream store however all ice cream was homemade. The coconut ice cream was great especially if you love flakes of coconut; light & creamy. This was a hit with my family! My husband got frozen strawberry lemonade, made with fresh strawberries! Prices weren't bad considering we were in Pigeon Forge at The Island! read more

Great location. A bit expensive and the ice cream was mediocre at best. Certainly doesn't taste homemade. Staff was not very nice or helpful. Huge location. read more

super expensive and misleading. The menu was super confusing. They had a list of scoops and bowls on one list and extras on a separate list. For some reason adding a waffle bowl wasn't on a separate list but was on the same list with the prices of scoops. It was listed as 1.25 but ended up being $7.25 around $8 and which is absolutely ridiculous for FOR a scoop of icecream but whatevs. I could've bought two tubs with that. read more

The only reason I give it one star is because NO stars is not an option. I wouldn't waste your hard earned money here. My family was asked to leave because one of them boys had on a Trump ball cap. I guess if they are that biased I will gladly spend my money else where. read more

The service was good, and the ice cream was great. They had a good selection of flavors, and the waffle cone was very tasty!

The menu was very confusing for us. The ice cream was very expensive, though that fits with everything else at the island. Definitely got a lot of ice cream with what you order, but I couldn't figure out how to order properly. The ice cream was pretty good, not amazing. The staff, who appeared to potentially be mother and daughter, were very nice. Not a bad stop for ice cream on our way out of the island, just wish there was more clarity on the menu and the prices were a little lower read more