I rarely leave negative reviews, but my experience at this dealership was so unprofessional that I…read morefeel others deserve to know what happened. Before making the hour-long drive to the dealership, we spoke with someone over the phone, submitted all of the requested information for a loan approval, and were told we had been approved. When we asked about the interest rate, we were told we would need to come in person to discuss it. Once we arrived, everything changed. The sales/finance manager immediately asked for pay stubs or bank statements. My brother, who is a government employee, explained that for security reasons he couldn't access his pay stubs from just any computer and would be able to provide them the following day from work. That seemed like a reasonable explanation. I simply asked whether they could give us an estimate of what the interest rate might look like in the meantime. Instead of answering the question professionally, the manager asked why I was speaking for my brother since he was the one buying the vehicle. I explained that he was a first-time buyer and that I had previously worked as a car sales consultant, so I was familiar with the process and was only trying to help. His attitude immediately became hostile. He told us that he was "very busy" because he ran both the sales and finance departments and that customers were calling to buy cars. He then said that us not coming "prepared" was aggravating to him--even though we had already submitted everything they requested before driving an hour to the dealership, and they were the ones who told us to come in. At that point, I told my brother we were leaving. As we walked away, the manager's parting words were, "Have a fucking nice day." I responded by telling him that he was being disrespectful and that an adult should conduct himself professionally. Instead of de-escalating the situation, he continued yelling profanities at us as we left. I've purchased and sold vehicles before, and I've never been treated with such disrespect. Regardless of whether a deal goes through, every customer deserves to be treated with basic courtesy and professionalism. Based on this experience, I cannot recommend this dealership to anyone.

BEWARE OF THIS PLACE!!!! I bought a 2021 Nissan Versa there with only 25,000 miles on it at the end…read moreof May 2025. I recognize you are taking a chance when you buy a used car but didn't expect any major issues because the mileage was so low and the carfax mentioned it was in a 2 fender benders but only cosmetic damage which was repaired before I bought it. However, a month after having the car I had to 1)replace tires, 2)brakes & rotors, 3)car putts and has stalls on me and still trying to figure that out after paying for 2 diagnostics. Took it to Nissan dealership because the powertrain warranty is still effective but dealerships do what they can and lie until the warranty expires so they basically did nothing but charge me for looking at it and give me a list of services I need to buy including 5) a bent strut assembly. Lastly, 5) the airbag light came on saying there is something wrong with it. So to my point the dealership basically sold me a piece of junk and offered me to buy an extended warranty 2 months later after my complaints. This is probably more of a moral issue than a legal issue but when a place has no integrity and don't care what they sell you, you probably should NOT buy from them. Also, learn from me to get the car thoroughly checked before buying regardless of what shape you think its in. It will save you the headache I have right now!

Selling my daughter's car last night (2/26/26) was the EASIEST process ever! We had a great…read moreexperience buying this same car 5 years ago from the CarMax White Marsh location but I definitely wanted to shout out CarMax Brandywine Crossing for their stellar customer service, and the efficient, quick and seamless experience! We walked in (on time) for our 4pm appointment and we were wrapped up and sent off (with a refund, BTW) in less than 2 hours! Sheesh ... the drive getting here took about the same amount of time! Would love to hear about YOUR experience. When you go, tell them you saw them on Yelp!

Wonderful Car salesman. Horrible Service Dept…read more Replacing brake rotors shouldn't take more than a week. Clearly their technicians are under-staffed, overwhelmed and unskilled. This is my worse auto service center experience ever.

Patriot Auto Sales 14201 Branch Ave. Brandywine, MD On May…read more25, 2025 I drove 1 hour to go see a 2018 Kia Optima. I had been speaking with Paul on facebook marketplace. When I arrived I took a test drive. Muhammad gave me the keys. The car would not go over 55 miles per hour and the check engine light came on 5 minutes into the test drive. When I pushed the gas it would not accelerate. When I shared what happened when I got back to the dealer they said ok and took the keys. Complete waste of time.

On June 8th 2025, I drove an hour and a half to come see a 2012 dodge challenger I found on…read moreFacebook marketplace. I had contacted Paul and setup a time to come see it, only to find out after I got there that the owner had locked up all the keys and gone away on a trip. I was told there was some kind of mixup and how sorry they were and that the owner would be calling me to try and fix things and give me a slight discount for the wasted trip. Never got a call. I contact Paul through marketplace after work the next day and even he was upset that the owner hadn't given me a call, so he contacted the owner for me and was told that he would be giving me a call shortly. Still never got a call. I contact Paul again today, and again he contacts the owner and I still never received a call. The owner of this place is a joke and must not like money. I showed up the first time with a blank check in hand ready to pay whatever they asked for it as long as it ran right and never even got as far as starting the car. I've pretty much been turned away not by the employees, but by the owner. Apparently this is how he does business. Do not waste your time here. This is not a place you want to do business. If you can even get to the point where business can be done.

I had a great experience at Doroci. Excellent service. Fair deal. They were friendly and…read morehelpful.

Today, I purchased a used Audi from Doroci Auto Sales in Brandywine, MD. It was honestly the best…read morebuying experience of my life! The entire experience was focused on me, the customer! AJ is respectful, honest, and loves what he does - and it shows! He is NOT simply making another sale when you come through the front door. I can say this because I was told specifically that there is no pressure to buy, and he took his time to understand my concerns, without any sales gimmicks, or trying to hide issues from me - every aspect of the vehicle & the process was completely transparent through the entire sale. AJ & Shelsy made this buying process simple and a whole lot of FUN! They are the perfect balance of "business serious" & "laughing fun", which will brighten your day!! Because of their knowledge from years in the auto business, and their customer service, I DEFINITLY recommend Doroci Auto Sales for your next vehicle! Oh, and even if the vehicle you want is not on his lot, AJ has the business acumen & connections to find your vehicle, and get it for you! This exceptional experience with AJ & Shelsy has taken the stress out of car buying - because buying a vehicle should not mean added stress! AJ & Shelsy have created a fun and exciting car-buying experience for you, and NOT something from your nightmares! Doroci Auto Sales is definitely not forgetting about the human experience when car buying! Thank you very much for the great deal! -John from MD

I would like to say it was the best experience I ever had with purchasing a car. The customer…read moreservice was great. They were professional, does things, timely matter respectful, understanding, helpful. Any situation u have they will work with u. If u need help make sure u come check them out. THEY WILL HELP YOU!

Dropped in with my daughter to help her pick out an affordable, reliable used car. I waited four…read moremonths after the purchase to write this review, just to make sure there were no grounds for regrets! The salesman Eric was frank and honest about every vehicle we looked at--we test drove 3 or 4, and, in the weeks after the purchase, helped us coax the proper title out of MVA after an admin error by the previous owner caused a paperwork delay (though not a driving delay!). After actual and virtual visits to several dealers large and small from Rockville to Waldorf, True Concept was the most honest about condition, provided the best and friendliest service, and had excellent prices according to KBB. We'll go back to TC when it's time for a trade-in...

Classic Bait-and-Switch -- Do Not Recommend…read more Drove over an hour for an appointment on a $16k car after receiving confirmation it was available, only to be told it sold last night. The salesperson claimed he called me twice, but was "too busy" to leave a voicemail either time. They then tried to pull a classic bait-and-switch. A salesman followed us to the parking lot promising the manager was motivated to deal on a $24k+ 2020 Explorer. We came back inside, and suddenly the manager knew nothing about it and the Explorer was off the table. On top of that, they gave us conflicting stories about the representative who booked our appointment, eventually admitting the person wasn't even real. Zero integrity and terrible customer service. Buyers beware!

I recognize that many people have had less than favorable experiences here; however, my experience…read morewas great. I have been in the market for a new car and have been all up and through to many of the car dealerships in the area. This was one of the few locations where the staff (Neisa) were kind, informed and not pushy. My experience with finance (TR) was favorable too. I won't be buying a car anytime soon, but I would be comfortable returning when it is time.

My Experience with Jim Randles, Vinnie and John (Sales Manager) was the greatest experience I have…read moreever had when purchasing a vehicle. I was well taken care of. I got an awesome deal. My car us very nice and fully loaded with features. I felt like I was visiting family every time I visited. I would like to give additional recognition to Jim Randles. He is the one that convinced me to come in and that he would help. He is just a great guy and awesome salesman. I will refer all my friends and family.

Customer service and product advertising. Phone etiquette. They were extremely rude and they hung…read moreup on me while I was talking to them.

Quick and easy!! took under 10 minutes to get tagged and titled. Went in to get 30 day temp tags…read morebut since my truck was over 20 years old they were able to get me historical tags saving me the hassle of getting a md safety and emissions inspection.

My starter went out on my truck and I normally take it the dealership for all my repairs. Every…read moredealership were backlogged for a week. I remembered Padgett Shop, because they are in my area. I called and spoke with Tyler a very nice and person with great phone etiquettes. Long story short, I bought my starter at the dealership and Tyler installed it for me the next day. He checked me in and about an hour later, he called and said he was finished. It's been a few days now and I'm still a satisfied customer

Stay away! I just acquired my father in laws impala. He kept good records of his car. I am saddened…read morethat this shop would take advantage of a retired senior. Charging him $40 in labor to replace a tag light that takes 2 minutes. I have a stack of paperwork on his car from this shop and over 4k worth of work done on a car that has 80k miles. Wow. Three head gasket jobs on a car that took 13 years to accumulate 80k miles. You would have thought Jeff Gordon was driving this car according to Padgetts. Take your vehicle elsewhere.