My mom was having issues with one of her hearing aids after she moved to CT. A friend recommended…read moreBardon Hearing and we're glad she did! Jeff was very helpful in explaining the options and worked with us to get the issue resolved. He has been very patient, compassionate, and thorough. I highly recommend Bardon Hearing!

Thames Hearing is a superior care giving company providing the newest technologies for hearing…read moreneeds. Their personal, intimate approach insures high quality results in a bright up to date environment. I give it

In this day and age you don't expect the kind of service I received from Thames Hearing Services…read more They deserve a 5 star review for the help they provided my last weekend. I had traveled to New London for a long weekend to attend a friend's memorial service and after my arrival on Thursday I realized I had forgotten the charger for my Phonak hearing aids. It was going to be a tough weekend. I decided to make some calls and see if I could find help and to make a long story short, I was lucky enough to call Thames and speak to Krista. After checking with audiologist Jean P. Tuneski, she told me they would loan me a charger. They never mentioned a fee or security deposit, just offered to loan me the charger. This is above and beyond and saved the day for me! If I lived in the area they would be my go to hearing services. Customer satisfaction counts! Thank you Krista and Jean!

Came here because my partner recommended Dr. Kivlin, had an eye exam they found plaque in my left…read moreeye made sure that tests were done to find out where it came from more than my cardiologist or cardiovascular doctors have done check my neck found mild plaque there I would highly recommend this office and this doctor

Hello, Great eye doctors and staff…read more Dr. Whalen is top notch along with Ellie (Medical assistant) and Savannah (Admitting dept). Norwich Ophthalmology is blessed to have them working there. just wanted to share that with anyone looking for a great eye care facility.

The before and after photos will tell my story. I was miserable for years even had to give up a…read morecareer in animal control due to my extreme condition.

They caused permanent damage to my nail due to lack of oversight during treatment which was too…read moreexcessive. I had to go to a specialist in nails who said it was no surprise they damaged my nail.

My husband recently became a patient/customer here. He mentioned an issue I was having with my…read moreglasses not fitting correctly. Troy was kind enough to fix them for me and she didn't charge me. I am not a current customer, but I would absolutely go back when it's time for my eye exam. They were so nice!

I've been going here since I was 10 years old! The staff is amazing and they truly are nice and…read moregenuine! If you are experiencing any financial hardship the doctors here will work with you to make sure you get what you need at a discounted price! I had to get new glasses cause mine were broken and I didn't have the money at the time to cover the expenses and Dr. Mann worked with me and allowed me to order glasses for the half the price! I recommend everyone here! They are amazing! For adults and even for kids! My son loves coming here as well!

Fantastic office! Great staff and the docs are wonderful. Also the place is spotless. Highly…read morerecommend!!!!

Be prepared to WAIT!! Checked in at 1:18 for a 1:30 appointment. Went up the front desk since my…read moredad is 98 and was having difficulty waiting. Finally on the second time to the desk (after waiting 45 minutes) they said we'd be called next. 5 more minutes and finally called for the 1st part of the visit (this was supposed to be a quick follow up for pressure) and sent back to the waiting room. Over an hour to see the doctor which is ridiculous for any visit not even considering the patient is 98! Will be reporting to Medicaid, Aetna, and to the referral doctor. Stop overbooking!! Worst service i have ever seen.

My 18‑year‑old daughter went to Dr. Waggoner for allergy testing prior to her scheduled wisdom…read moreteeth extraction. Due to a parent with extreme allergies, her oral surgeon felt it was necessary to test prior to the extraction. The doctor refused to perform any allergy testing citing false negatives and that the preservatives were the major concerns with allergic reactions. All valid reasons but as an 18 year old girl who is learning to navigate her own medical appointments, it was confusing. She was following the orders of her oral surgeon and being met with resistance from the allergist. When my daughter became understandably upset and confused, he dismissed her concerns and told her she had an "undiagnosed anxiety disorder." This was condescending, dismissive, and completely out of line. A doctor should never weaponize mental health language to shut down a patient who they have never seen as a patient and have no background to any medical information. My daughter called me from the parking lot, very upset that she was labeled like that. I spoke with the office and expressed my frustration with how she was treated and what would potentially be documented in her medical record. I advised that he omit his documentation of an "undiagnosed anxiety disorder" as this was not what her appointment was to address. The office quickly called my daughter back and asked if it was ok to rewrite the letter that she had received. My daughter said yes of course because she was upset that he had put something like that in her record. When she received the new letter, it stated that she had procedural anxiety. Most people have this but this was another passive aggressive way to keep the anxiety documentation in her record. Before closing this review, I will tell you that I DO NOT have them confused with any other practice (this is the typical response to a bad review in the reviews). I strongly advise others to look elsewhere!

I've been seeing Dr. Daniel Waggoner for several years for seasonal allergies. Last year, he also…read morediagnosed me for LPR and prescribed Prilosec, but you can only take it for two weeks at a time. In my opinion, he does not have a great bedside manner and lacks empathy for his patients. He comes off as self-important and smug during visits, which always feel rushed. Last Fall, I decided to start allergy shots, which is a huge commitment of time (two office visits per week for several months). After the first shot, I almost fainted. Dr. Waggoner said I had an involuntary vasovagal reaction and it may or may not happen each time I get a shot. I let him know I could not continue, never knowing if I'd be able to drive myself home. He did not even return my call after this episode, a nurse did and told me he was transferring responsibility for the Prilosec to my primary care physician. Yet still, I returned for my annual checkup a couple of weeks ago. It happened to coincide with recovering from a respiratory virus and I was wheezing. I also had a throbbing ear ache and when he looked in my right ear, he said I had a "foreign body" in there. He asked me if I used Q-tips, laughed, and mocked me. I said yes, I use them to clean the outside of my ear. He told me I would need to make an ENT appt. to have it removed. Two days later, I went to see my primary care and they flushed my right ear. They easily removed a bit of ear wax smaller than the size of a popcorn kernel. I called the office and asked if I could switch to a different doctor in their practice, but was told no, "it's against their policy." This is terrible customer service and this policy does not serve patients well. I was told I could leave a message for the Office Manager and they'd call me back. It's been over a week and no return call. I will not be going to this practice in the future. They treat you like a number and try to steer everyone towards allergy shots.

I have received amazing PT at Spectrum in Mystic. Zack has been patient, listening to my concerns…read morebut at the same time pushing me to do more. And it has paid off! The staff is very professional and caring. Thank you to the Spectrum team for taking such good care of me. Karin M.

Normally when working with someone in a physical therapy environment, they are used to someone…read moreslipping a profanity. When speaking to the office manager this morning explaining that the Dr. that referred me had 100% of the information that they were asking me to provide them, I said, "Well that's f-ing stupid." The office manager said that I swore. If I had sworn, I'd have said FUCK. Now that she's all twisted, she is saying that I cannot receive care at their facility. Fuck them.