Please do yourself a HUGE favor and buy your mobility accessories ANYWHERE but here! They are…read moreabout the most inconsiderate people on planet earth! In the course of the past 3 months, I have spent just about $1500 for a scooter, repairs to an old rollator walker, and the purchase of a new rollator that converts to a wheelchair. Within the first 45 days, the scooter started making god-awful noises, so we took it in for warranty repair. They had my scooter from June 18 until July 9. We were told that the first transaxle that came in was bad, so they had to order another one. Supposedly, that one arrived damaged also. The third time must have been the charm, as we just got the scooter back. Not hearing anything in regard to the scooter, we stopped by on July 2 and learned that my scooter had a bad transaxle, and they had sold another one with the same problem. We were informed that another transaxle had been ordered. We repeated the request to be called as soon as it was ready because we are expecting out-of-town company and I would need it back asap. They offered to loan me one at no charge, but I didn't need it right at that moment. Now, we plainly asked them to call us as soon as the scooter was repaired. Thankfully, we didn't sit around holding our breath waiting on these rude and inconsiderate money-grubbers!!!!! When I called to ask why nobody had ever called us (to tell us about the damaged parts, not to let us know that it was ready), I got a litany of angry verbage from "Cher", who informed me that it wasn't their fault (so it was MY fault????), and the I should be happy that they did my $1800 repair for free............... WTF????????? I'm still pondering how a $950 scooter could cost $1800 to repair. If that is even remotely true, would it not have been far more expedient to just replace it???

This medical supply company has heart. They were so helpful and kind to both myself and my mother…read more About nine months ago my mother was prescribed a power wheelchair. Her physician's office recommended Mobility Express. They took care of all the paperwork and insurance filing. It did take about a month and a half, but that is because of the medical paperwork and preauthorization through Medicare. The staff at this store were so amazing. They kept us informed through the whole process. They let my mother pick out her chair and took so much time with her. Since she received her chair, we decided to purchase a scooter to use for shopping and a lift from Mobility Express. We purchased a GoGo and a Bruno lift. Both items are spectacular and again the service at this store was amazing. Shortly after our purchase, we got caught in a rain storm and the scooter got wet. After that it wouldn't turn on. We brought the scooter in for repair. I have to say, the Mobility Express service technicians were extremely courteous. They were able to get the part covered under warranty. I didn't think that it was going to be, due to the fact that it was our fault and I was prepared to incur the cost. The part took about a week and a half to come in. They called me when it came in and my mother's go chair was repaired. I read the other review on this site and I have to completely disagree. I found the sales and service at Mobility Express in Sebring to be impeccable. They were all so courteous and kind. We were really pleased with all of our purchases. It's nice to see small family owned companies do well. You can really tell that they care about their customers.

I take care of my 93-year-old mother and about seven months ago she was about to be discharged from…read morea rehabilitation center. The rehab folks said she would need a wheelchair and that Medicare would pay for it. I said, "What do I do?" They said they would have Encore call me. The next day Encore called and said as soon as my mother was released, they would deliver a wheelchair to our home that day! And yes, Medicare would pay for it. That's exactly what happened so bim, bam, boom done and five stars! Flash forward seven months to the present day. The rubber came off one of the wheels. I popped the chair into the trunk of my car and off I went to their beautiful Sebring location. I was out the door in fifteen minutes with a brand-new wheelchair continuing to be paid by Medicare. Bim, bam, boom done times two so ten stars! I couldn't have asked for anything more!

I have received excellent care and followup. The staff is knowledgeable and friendly. If you need a…read morecpap machine, I recommend you use this company. Evelyn Marcy Sebring

Only place I was able to find supplies for a Nebulizer and they were reasonably priced. They had a…read morehuge inventory of all types of medical supplies.

Always have what I need and then some. Helpful and informative. Love this place and service with a…read moresmile . Thank You from my Heart!!

I needed a new remote control for my sleep chair. Period. I contacted the medical department store…read moreand they had a warehouse person come to my house and replace the remote within five hours. I was very satisfied with the results.

5 star service by staff. They have a good selection and very helpful. Lots of good ostomy supplies…read moretoo .

Randy was very helpful in showing me the features of a new rollater which he adjusted to fit me…read moreperfectly. If you want personal genuine service and you like to support small local businesses then you should definitely come to Mobility City.

Great customer service. Top notch h quality products. We bought this product for our cousin and…read moreeveryone at the retirement facility wanted to know where she got it.

My mother needed a powered scooter. We went to MDS and Donna was very helpful in getting her set up…read morewith one. I asked about whether Medicare would pay for it and was told they don't bill Medicare, but I could file the claim myself. I submitted a claim with Medicare and it was denied since MDS does not have a Medicare Supplier number. Now I'm out a LOT of money! MDS does not "guarantee" that Medicare will pay, but what they should say is that they WON'T pay because they don't participate. If I had know this before I made such a large purchase, I would have ordered the exact same thing for the exact same price from Amazon, where I WOULD have been reimbursed (Plus Amazon would have delivered it to my door for free and not charged me a $200 delivery fee-which MDS does) Silly me for trying to support a local company!

My wife needed a recliner to rent after reverse shoulder replacement. Donna brought in multiple…read morerecliners for her to check out for fit before the surgery and held the one that was best in the back of the store until the day before her surgery. She went above and beyond for service. We highly recommend the Medical Department store and Donna.

They are an amazing team to work for. I love them . I They are very passionate and professional. I…read morelove the way they communicate.They're the best

From the owner: Professional, Compassionate Home Health Care, Home Medical Equipment and Supplies for your loved…read moreones.

Very good pharmacy. Very attentive and willing to answer any questions. Very good non corporate…read morepharmacy

Due to the new mask requirements I called several places to find the KN95 Mask, the medical grade,…read morefor myself and my husband. We're both high risk and concerned about the COVID-19 situation, even though we are self-quarantining in our community. They advised that the masks were in stock, so I drove over the next morning to their location. Going in I noticed that the front counter is neatly surrounded by a plexiglass partition allowing you to speak with both a cashier or pharmacist if necessary. I was very warmly greeted and shown the mask I wanted, and was told they have a good supply. This pharmacy accepts most insurance plans, and can even deliver your items free to your home - a wonderful benefit. It looks like they have everything you need at reasonable prices - a great alternative to the chain drugstore. As a small gift I was presented with a purse size bottle of hand sanitizer. This place was a pleasure to deal with - and I would continue to go there in the future.