I started as a customer at Velvet Waxing Studio several years ago, starting at the original…read moredowntown location where Tracy, the founder/owner, set the gold standard right from the start. That means A++ skill, professionalism, efficiency, and attention to detail. More recently, I've been seeing Emme at the Fitchburg location. I'll leave out the personal details of my services, but I appreciate that they work quickly, maintain truly exceptional cleanliness throughout the spaces, and are very good at reading the room--friendly enough to make you feel comfortable, but absolutely able to match the customer's preferred style. For me, that means less chit-chat and more "get down to business," especially since I go through these appointments without pain suppressants. Velvet continues to earn 5 stars.

I usually come in for a Brazilian with Whitney, who is phenomenal, but last night, my appointment…read morewas with Idalys. I was a little nervous purely because of routine and familiarity. Idalys did such an amazing job, she was great! She used a mix of hard wax and soft wax. She made the experience really comfortable and safe. The service was done after 20 minutes. My favorite thing to do every appointment is go to the bathroom and look at the new affirmation card by the light switch.

This is one of the few places in this region offering body sugaring for hair removal. I was able to…read moreschedule a full-leg sugaring recently, and I'm very pleased with the results! Note that the address posted here is incorrect. Use the website link to reach them at 245 Horizon Drive, Verona WI.

I've been coming to Michelle for sugaring for a few years, and I can honestly say I look forward to…read moreevery appointment. She is thorough, the sugaring process is relatively painless, and Michelle is such an enjoyable person to be around.

I came here on a referral from another service because I was looking for a certain type of wax…read more Corie offers nufree wax (different than sugar or hard wax) which had me sold in coming here. This being my first time, I can say this experience exceeded my expectation. She was warm and welcoming. Very thorough in directions. When it came to waxing, it may have not been the most pain free, but what really sold me was her time to explain everything-definitely showcased how knowledgeable she is in the field. She gave plenty of recommendations on post care with my million questions and also didn't pressure me into rebooking. I'll likely return here the next time I need a wax.

Corie is professional, knowledgeable and friendly. I look forward to my monthly waxing…read moreappointments and that's saying something! She works quickly but thoroughly and her soy wax is gentle on my sensitive skin. The Spa itself is beautiful and relaxing and she sells excellent, high-quality skin care products that I now use daily. The moisturizers in particular have really improved the look and feel of my reactive skin. I wholeheartedly recommend Corie and Refresh Skin Spa.

I've been coming to Mel for my eyelashes for about 4 years now. Needless to say, she has me…read moreaddicted! Having red hair, I have been tied to using mascara everyday. These extensions look natural and allow me to go makeup free on a pretty regular basis! Mel is great and easy to work with! She has recently brought on Kaziah who is also super good at the lashes and nice to work with. I will be a a forever customer!!

Melissa is fabulous. She treats her clients extremely well, with the utmost of class…read more Eyelashes are an extremely delicate part of the eye and are not to be abused. Melissa has a way of working with the eyelash in a way that preserves their health and leaves them seemingly untouched upon removal. One should be very, very cautious in whom they trust when dealing with their lashes. If you come here, you're protected. An entertaining conversationalist as well, she has a way of making the long appointment go by quickly and seamlessly, with the finale of full, impeccable lashes --with quite the lengthy lifespan if you care for them properly-- that are well worth the investment. Even in Manhattan or LA, I've yet to find work paralleled to hers, nor a specialist who cares as much as she does. She's magic and a total babe.

My hair didn't turn green or anything, but it was really expensive to ultimately look like a single…read moreall over color, darker than what I wanted, and is not similar to what I asked for... so now waiting hoping it fades. I share this- if you're trying to gradually move back to a brunette- this probably isn't the right salon. Below are photos after the initial service, after the correction (photos after initial service were shared with salon), and the inspiration photo. I reached out to Rooted Culture regarding my correction for advice and was told "we're not a good fit". The person delivering this message was very nice- but not what I expected. While I agree, it's left me to navigate the aftermath alone. I had a consultation with Charlie regarding what I wanted to accomplish, reviewed pinterest photos, etc. I brought a singular inspiration photo to the service appointment. I was candid about the over highlighting of my hair historically and my desire to get back to a brunette with highlights vs dark blonde with highlights (which is where I started). When my hair was dried- 1/2 of my head had more highlights than the other half. There were chunky very bright blonde pieces at the front and the distance from scalp to initial highlight was very long. I mentioned the dark roots and uneven highlights, but I slept on it. I called back to correct on Wednesday. They fit me in the following Monday- awesome. I should have slowed this appointment down- so we were on the same page. Because I was slotted between clients, it was rushed. Charlie started adding low lights- I mentioned focusing on the bangs because that was my greatest concern- the heavy contrast. Charlie then started to ask me what we should do- I told her I didn't know. a gloss was suggested. Ok sure. Charlie showed me some hair swatches- "which one?" She recommended not going below a 7, but again I told her I don't know. I'd like my hair to be more blended vs high contrast. So she mixed a 9 and 8 (was that the right choice-idk- my head was in a wash bowl). So the gloss stayed on for 4songs- 12-15mins, but was applied to my whole head vs just the bang area. I mentioned that to Charlie that I thought we were only applying to bang area., she mentioned wanting the color to be consistent. End result is the dark hair color in the photos. Again not the end of the world or blue, but nothing like the inspiration photo or my expressed desire to keep some dimension.

I needed to get in outside of the place I normally go and was happy to find that there were some…read moreoptions available within a reasonable timeframe. The space is modern and stylish. My stylist was able to assist with what I was looking for. I felt the process was a bit high for the level and was different than what I thought I'd selected but I appreciates that they confirmed what the process would be before moving forward. I guess maybe what I wanted was a little different than the options available on the site. I'm always a little unsure what to select when I book hair appointments online.

I was a hairdresser in the 60's and appreciate the quality work provided by Ken. His haircuts flow…read morewithout any cut marks and last even when I wait too long.

Looking for the perfect haircut? Look no further than Ken at Cha Cha! Ken is not only an incredibly…read moreprecise hairstylist but also a true artist who takes his time to listen to what you want and executes with diligent perfection. Even though I didn't give him much to work with, he still managed to give me one of the cutest haircuts I've ever had. Ken is trained in the Vidal Sassoon technique, which is to hairstyling what music theory is to a musician--an essential foundation that elevates his work to an art form. Honestly, with his level of skill and attention to detail, he could probably be charging twice as much in a big city. If you're looking for a stylist who will give you exactly what you're hoping for, I highly recommend Ken!

After being a very happy customer of Candice's, I have to downgrade my original review. Arrived…read morefor a recent appointment with Candice to learn that she has cut back her hours and my appointment had been re-assigned to a different technician. That is not the sort of thing you should be surprised by when you arrive, I'd had no advance notice that there was a change or asked if I wanted to reschedule for a time Candice could see me. Since I was leaving on a trip in a couple of days, I decided to stay for the appointment. The technician was friendly, but left a lot of hair behind and also pulled up skin. I was left afterwards with an uncomfortable, red, peeling area of skin about three inches long and an inch and a half wide, and yet there was still a lot of hair left. Responded to the automated survey they send out with my concerns about the visit and received no follow-up.

Loved the spray tans here. Thought the price was reasonable. Nice friendly staff. Spray tan lasted…read moreabout 6 days.

I was a customer of the previous salon that was beginning to slip a bit. The new owners gutted and…read moreturned this placed into a beautiful relaxing space for any service. Emily gave me a pedicure that was one of the best I have gotten in a long time. The entire team is skilled and doesn't disappoint. You have to give them a try.

My daughter and I made an appointment for 3:30 on Friday for two pedicures and two full sets. We…read morearrived at 3:25 and checked in. My daughter was taken at 3:55 to get a full set. At 4:10, I was asked to sit in a pedicure chair. The gentleman who did my pedicure was rough, cut me twice, trimmed far too much off my big toes, and left nail polish on my skin. I didn't receive several of the items listed on that pedicure type. My daughter finished when I was still having my pedicure, and they directed her to a chair next to mine. After she waited almost 30 minutes, she didn't even want the pedicure anymore. No one ever came over to acknowledge her or start working. There were walk ins after her that received service. I finally sat down to have my nails done at 5:05. I had a picture of the French manicure I wanted. It took an hour and 45 minutes. It looked nothing like the photos; the edges were sharp and I scratched myself. There was so much product under the nails and I asked him to file it, but he did not. For two French manicures with a full set and one pedicure, I spent $224!