Never again will I go here. I used to travel from West Covina to get my Brazilian wax done until one day about a year or two ago I went when the owner wasn't there and one of her employees said she would be able to do the job for me. The only problem was she didn't know what she was doing at all. She was more afraid than I was to put the wax on and then rip it off. I left with a half done job. The owner, Vivian, called and asked me to come back so that she could personally take care of me, but I just never made it a priority to go back.
Fast forward to present day. The beginning of May I started working in the area and decided to come here for a wax. Vivian greeted me with then biggest welcome and seemed happy to see me. While thereb
I saw how she treated the other clients, nice and fake, but I thought, you have to do what you have to do to make your money, so no fault for that.
Last Tuesday I come in for a wax, as soon as I walk in she looks up, no greeting and I ask if I could have a wax today or if she's too busy. She tells me she is "very very busy." So she tells me to make an appointment for another day which is no big deal because I work literally walking distance from the place, so I decided on Thursday at 6pm. I thought Vivian's attitude and persona seemed a little cold and unwelcoming, but figured she was probably, as she said, very busy and didn't have the time or energy to be her usual outgoing self.
I get there a little early on Thursday and again no greeting, no hello, no welcome back, just a look. Other people are waiting on the couch, so I sit down. I wait, I wait and I wait some more. I finally think to myself, why the hell am I waiting to spend my money at a place that doesn't even care enough to greet me when I come in the door? And what's the point of making an appointment if I still have to wait and no one has the courtesy to give me an estimated wait time?
I waited for over a half an hour and decided to just get up and leave. As I was leaving and as she was massaging a customer in a spa chair, Vivian then decides to yell, "I'm finished now honey!" This is the only thing she said to me the entire time i was there. I didn't say anything but thought, "Yeah, I'm finished too" and kept walking out of the door.
She does a great waxing job and had been so personable in the past, so I was willing to pay more and travel farther than the place I can go to closer to home, but I REFUSE to spend my money at a place that can't even speak to me when I'm trying to spend money on their establishment. read more