Very unfriendly owner. Arrogant, uninterested, rude and not helpful. Store is limited on merchandise and expensive. I have been in there twice and will not return. Deckers is the way to go for a pet store in La Jolla. There they are pet oriented, friendly, cheerful and have an abundant display, variety and quality of merchandise. For owning and running a pet store, this man ( owner ) has a lot to be desired. I am suprised the store is still there! read more

I love Bella Woof! They have an amazing inventory of healthy pet food, toys, bedding, pet clothes, leashes/ collars/harnesses and chews. My pup and I greatly benefited by April's training courses. I stop by Bella Woof daily with my dog, as it's on our early evening route. Robert is always welcoming and helpful, even when I don't buy anything. Perhaps Robert and his NY roots may come off as gruff. Get to know him, he's super nice! read more

The bald guy I think his name is Robert from other review is incredibly rude! Poor customer service. I can't tell he doesn't know how to run a business and treat people well. I was going to buy something but changed my mind because of him. He is literally losing money because of how rude he is. If you want your business to do well, please change your attitude. read more

I have been to Bella Woof several times to purchase gear and food for my two dogs. The owner is always incredibly helpful. As a new dog owner, I didn't know where to start, what kind of harness to buy etc. They really took the time to help me which I consider to be above and beyond for a store to do. I always stop by when I am walking downtown and need some puppy advice or some wholesome treats. I recommend this place , they are really helpful people who know their stuff and love working with dogs. I can tell just by talking with them. read more

I have never been so enraged at a business. The owner, Robert, is the rudest person I have ever had the displeasure of coming across in my entire life. I don't understand why people are giving this guy business. Based on his behavior towards me, and many others as you can see on this Yelp page, he obviously does not care about his customers. I came in with a simple question, and instead of answering politely, he responded by screaming at me, berating me, and making fun of me. He should not be in any sort of customer service industry. It seems like he hates his job, and his life. Also, I do not recommend anyone shop here due to their insane mark ups on prices. You can get the same or better items at any other pet shop for much better prices, while supporting businesses that actually aim to serve their customers adequately and respectfully. read more

Bella Woof - Creepy owner Robert - Pet Groomers Near Me - La Jolla, California

Came in to find something yummy for my dog. I asked about one product which he didn't have but then decided to buy something. The owner lectured me about healthy dog food from the moment I walked in as if I was a complete ignoramus. "Vets are bad, Purina is bad, they're all lying to you about quality dog food" he said. He then tried to figure out what I was doing wrong....must be doing something wrong if your dog has skin allergies! He didn't want to hear what I've been doing, what's been working, what knowledge I had carried after 15 years of raising dog and struggling with this issue. When I asked him then what is the solution, he asked if I had kids. "Well, it's very complicated with humans as it is for dogs." No duh!!!! When I challenged him he asked me to leave. He didn't not give me a receipt. I return a few minutes later to ask for a refund and he refused. So I threw the bag of cookies to the floor behind the counter (not at him). He says he has it all on video. Great! Maybe he also has on video that NO ONE was in his store! I'm surprised this store is still open. So sad to see someone so unhappy, with a chip on his shoulder "trying" to make a positive difference when it comes to pet health. I do not recommend this business. Will not return. What was supposed to be a fun experience getting a treat for my dog turned into a most unpleasant exchange. I understand business is hard and sometimes we're not always in the best of moods but this was unacceptable. read more

Bella Woof - Bella Woof, La Jolla - Pet Groomers Near Me - La Jolla, California

Today was our first and last grooming service at this business. The owner was absolutely unprofessional and clearly doesn't like working with people. I am a hair stylist who works one block down from the store and wanted to bring my 12lb sweet girl in for her first grooming with them. I assumed like EVERY other grooming establishment i could dropped her off 30 minutes early while I had a break in my day. The owner completely came at me rudely saying they do not take any appointments early or late and as I am a new client I needed to talk to the groomer first about my dog. The groomer Megan was there drinking a smoothie on her break and totally ignored us. Instead of understand I'm a new client and approaching the situation in a kind, understanding and helpful manner because I don't know how they run things, he basically spoke to me condescendingly and literally told me I shouldn't assume I could bring her earlier. Everything he said to me, was rude and with major attitude. Why would you talk to a new customer like that when all I was trying to do is bring my dog in early for her appointment? After 10 minutes of arguing with me, I asked for a refund and he did not want to refund my over priced small dog grooming. He had me pay ahead of time because I was a new client. So finally, he asked the groomer to come out and talk to me and she wouldn't even make eye contact with me. I tried to show her pictures of how I like my dogs haircut and she literally was like I don't know the length looking at a picture.. so now she was being rude. So after our 30 second conversation, I left the store and he asked if I was going to be able to pick her up on time. I responded yes, I will have my fiancé pick her up because at this point, I never wanted to come into the store again . Now the haircut is only 15 minutes early after all the arguing! Why did I need to wait around to have a 30 second conversation with the groomer when that was the conversation? I was so startled by the encounter and now leaving my dog with these people in a very uncomfortable situation. I literally started crying in the salon in front of my clients. When my fiancé picked her up, he even had the audacity to ask for gratuity . My fiancé told him to his face no and that he needs to work on customer service, and good luck with your business . There are so many great groomers in La Jolla at a better price and 100% better customer service. Her haircut looks okay but no bows or bandanna and at this price point to get a basic haircut and rude service this wasn't even worth it. Plus the drama he added to my day with their bad attitude. Take your business else where read more

Bella Woof - Pet Groomers Near Me - La Jolla, California

I went into the store this weekend, and will never go back... I was admiring the Christmas ornaments on the tree in the store, and the owner announced they aren't for sale. I replied that they were really great, and maybe he'd want to think about selling them next year as they were cool (a complement). He said it wasn't worth it, eg he couldn't make a profit, and then said arrogantly that everything in the store was only for the animals not their owners... whaaaa??? Like the Santa hats they are selling are really something dogs want to wear? As I was leaving, he announced again (like I hadn't already heard him/gotten it) the ornaments aren't for sale. Even though they have some good products for sale I won't be returning due to the bad vibe in the store, and so sad, considering their predecessor, Muttropolis was so wonderful! read more

If any potential customer is interested in dog training, I'm happy to go on YouTube, watch a few videos, print out 5 pages, and tell you what I learned for $800. I'll even do a zoom 3 times. That service would be leaps and bounds better than what we experienced with Bella Woof. Quite possibly the worst customer experience we've ever experienced with seemingly no interest in training, helping, or being a fellow human. The 3 session minimum plus the hour long reading and 5 min interaction with our dog for $800 was an experience we will never forget. We recommend ChatGPT and some dog treats - will save you the headache. read more

I got my dog groomed here. It was not only double the usual price for a non long haired dog, the service was poor. We get our dog's teeth brushed very often. They're usually white. I wouldn't complain about the price if service was as high as the price but they clearly didn't even brush his teeth correctly. read more

Bella Woof - My dog's teeth after they brushed them - Pet Groomers Near Me - La Jolla, California

Whenever I take Tricki the petulant papillon out for a walk she always pulls on the leash. Taking obedience classes in the past didn't work because she knew she was supposed to be on good behavior and actually passed with flying colors in class while still becoming a whirlwind of trouble on our walks around the neighborhood (What a little stinker, right?). We stepped into this pet store to browse and found a nice harness that fit Tricki well and had a front loop for attaching your leash to prevent pulling on the leash. The lady and gentleman in charge of the store when we were here were very kind and friendly and helped adjust the harness so that it fit well on Ms. Tricki. After a day of using the harness I still feel like she'd rather dislocate her shoulder than walk at the same pace as me but she's getting better! The price was considerably more expensive than getting it on Amazon but I did appreciate that they had the exact size and color here in addition to the great customer service so I thought it was worth the extra cost. read more

Bella Woof - Tricki with her new harness! (I know, her hair covers up most of it) - Pet Groomers Near Me - La Jolla, California

I came here today and the owner of the store was there. I have a frenchie and she is prone to many many health problems. The husband of the husband and wife duo assisted me in finding the best food, treats and supplants for my baby. He was so knowledgeable and passionate about keeping our fur babies healthy and happy. Not to mention they have THE CUTEST clothes, dog beds, leashes and birthday gifts. I also leaned that his wife is an amazing animal trainer I will be taking my pup in for trainings! This place is incredible and I'm so happy I found it. Thank you so much to the owners of this store for taking amazing care of our fur babies and having such a big passion for it and not being pushy or sales driven. They genuinely want what's best for your pet!!!! read more

I saw the reviews, so I felt inclined to share my really positive experience with the store! I went into the store hoping to learn about the best diet for my new kittens. I am a new cat owner. The owner, Robert, was beyond helpful in teaching me about raw diets, kibble versus wet food, product ingredients I should look for/avoid, tips for transitioning kittens to new food to avoid stomach upset (pumpkin!), and freeze dried versus frozen raw food. I left with so much amazing information! I wanted to bring my boyfriend back to pick out the food together, but Robert was still happy to share all of his knowledge, even though I wasn't making a purchase that day. I had a great experience :) read more

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My wife and I were through Little Italy then we saw a spa for dog it's called Bella Woof Spa we step in the doggy spa it was nice greet by the owner he was really showing us products like chew toys including different kind hind for your dog to chew. We brought a snack for our dog Goldie. read more

Bella Woof - Pet Groomers Near Me - La Jolla, California

I am surprised to see negative reviews. I was actually quite impressed when visiting the store on Saturday. My mom & I were walking by & decided to come in so that I can buy few thigs for my new puppy. (I don't have him yet, but have been preparing like a crazy person) Gentleman, who I assume is the owner, was very helpful & informative. It has been over 15 years since I had a puppy at home, so I asked him many questions, some of which were probably stupid. He was very patient & knowledgeable. He gave me many useful recommendations. He was also very understanding when I was talking about my Shih Tzu Bailey, that we lost at the first part of 2022. The store was nicely stocked. Everything was easy to find. They carry very nice & healthy brands. Yes, I could probably buy things a bit cheaper at Petco or Petsmart, however I would have never received this type of personal service & I wouldn't find some of these nice local brands there. I like to support small local businesses when I can. I bought several types of human grade training treats & a variety pack of some chewy things. My mom bought a sweater for her future grand puppy. I told her that she would be a better grandma if she knitted one, but I got a dirty look :) A puppy class was about to start, so we got to watch all the furry participants go in, which was so fun. I will definitely return. read more

Anyone can have a bad day, decided to give this place another try. Robert, the owner, should not be in the retail business if he hates dealing with his own customers who are willing to overspend for products easily gotten elsewhere; what is with the attitude? And, he sure does love talking trash about a customer as soon as they pay him and walk out the door; what sadistic behavior. A bad day we all have once in a while; a bad attitude and the total rudeness of Robert's personality, forget about it! I will take the extra ten minutes and drive to Dexter's or find stuff online. read more

We have followed Bella Woof from little Italy to La Jolla. They are by far the best groomers in San Diego. I have a French bull dog who is allergic to everything and is very sensitive and emotional. We tried many different places before finding Bella woof. My dog refused to go to places after 1 or 2 times. So I said I am done. Rob, Megan and April run a fine grooming facility. Very clean and one dog at a time which means your dog isn't caged and gets 1 on 1 attention every second of the way. The store is to die for. They have everything you need for any dog. Not to mention there cute leashes and shirts/outfits. They even sell stuff for allergies, ear problems, anxiety issues and health food. April was a trainer at the SD zoo. She also does training classes varies time a week. Definitely check them out. You won't be sorry!! read more

Bella Woof - Zeus a few days after getting a bath - Pet Groomers Near Me - La Jolla, California

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Visited this store in passing and was appalled by the male owner. Extremely condescending, unprofessional, no customer service experience I presume, and made it a point to interrupt everything you were speaking on about a pet he's never met. Lots of assumptions, one being my "amateur diagnosis" of an issue not knowing I work in the dog industry as a trainer and that the pet in question has seen a vet regarding the "amateur" problem. Absolutely will not be back here, hope you change the way you interact with your retail clients because I couldn't imagine speaking to my training clients that way. read more

AVOID THESE PEOPLE! Paid $180 for puppy training and the trainer literally spent the whole session reading from a page. Waste of time and money. Three sessions in and she taught my puppy nothing. Stopped going after that. Petco was $120 for 5 sessions; much cheaper and friendlier trainers. OWNER IS RUDE AND SHOULD NOT BE IN BUSINESS. read more

After a year+ of being a loyal client by bringing my dog here for puppy classes and grooming I will no longer be doing business with Bella Woof for legitimate reasons. To start off, you would assume that by being a loyal/consistent client would at minimum give you bathroom privileges while you wait for your dogs groom. Robert the owner went back and forth about granting access to the bathroom until he said no. He did not want me or my husband on their premises while our dog got groomed in the back. Huge RED FLAG. Whats going on back there? Next, the prices are very high. I don't mind paying but the work has to reflect. My dog was not fully dried this last time huge disappointment. The vibe here by the owner Robert which is unfortunately the front desk guy is just not welcoming every time I would drop off my dog it was awkward. They probably hate their job and maybe even dogs. read more

Love this place!! One of a kind. We have 2 dogs we love dearly so we spend a fair amount of time checking out stores. This one is AMAZING! They have so many items that are unique -buckets of items like dried salmon skin that you can buy by piece (my dogs adored this), different freeze dried items chicken, fish etc. Also refrigerated food including goat milk, chicken & rice, along with freeze dried dog food. We learned so much talking to the owner who was informative but not pushy at all. Started my dogs on a new diet and they readily eat it now. My Doberman skin looks fantastic and people stop us to comment on her shiny coat :) Lucky to have a place like this in La Jolla read more

Robert the owner, is going to have a hard time keeping the business afloat.. Not only super rude and unfriendly but was persistent on selling some thing we didn't even need. If you're reading this Robert; La Jolla really misses Muttropolis! HIGHLY recommend Decker's dog & cat (which is right down the street) there you will find everything one could need along with a helpful/kind vibe! read more

We have been bringing Murphy to Bella Woof since we moved to San Diego a little over a year ago. We took him to the puppy training class with April, which I felt was a bargain for the amount of training we received. We take Murphy in to get groomed regularly and Jen and Meghan always do a great job! Robert greets us at the door and has always been a class act and shows us his appreciation for our business. We just couldn't be happier with the services Murphy gets at Bella Woof Spa! read more

Bella Woof - Murphy after a recent groom - Pet Groomers Near Me - La Jolla, California

I was driving by yesterday and was happily surprised to notice that Bella Woof Spa was open. About a year ago, I enrolled in their Puppy Class and was so happy with the progress we made. I also hired April to come to my house last summer and train my older dog one-on-one. She helped us with my dog's barking problem - WITHOUT a shock collar! Just reinforced behavior modification. I stopped in yesterday and bought some sweet treats, toys, and grooming items. Now that I know they are open, I will be back for my dogs' favorite food (Ziwi Peak - Lamb & Tripe), which is hard to find. I am so happy to be able to support this amazing duo of April and Rob... and appreciate that they are staying open so our dogs can have all the essentials they need. read more

It's a cute little shoppe in La Jolla but I wouldn't necessarily recommend this place to anyone. They have really cute clothes here, I have a chihuahua so it's hard for me to find clothes that fit him well. While we were shopping the owner came up and mentioned their classes- cool, thanks! The sales pitch continued onto my family (that we told him doesn't even live here) and while we were trying to check out. He was very pushy with his sales pitch. I get it, you're a business owner. I would have been fine if he had ended the pitch there but NO, he then went on to say that 'you shouldn't listen to your vet, you need to socialize him now, don't wait for his vaccines, it's so bad for him'.... uhhh... way to shame a dog mom lol Will not be coming back, would not recommend, there are other little puppy stores all around the area. Would prefer to avoid this man's guilt tripping sales tactics... read more

Bella Woof Spa is an awesome little business right in the middle of little Italy! I took my dog there for puppy classes, which was so much fun and super useful. The owners are amazing and care about all their customers and everything in their shop, from products to classes to grooming. My dog's first haircut was here and their groomers did an incredible job and I continue to bring my fur baby back regularly. They're definitely your go-to place for anything regarding your pets! read more

Please DON'T give this pet store your business. Very irresponsible owners. I took my puppy to one of their puppy classes at their La Jolla store on Girard Ave. They do not require or check on innoculations for the puppies attending the class. I assumed as a responsible pet store that this would be required. My puppy got kennel cough from another puppy attending the class. My puppy is very small in size and got really sick with several hundred dollars in vet bills. I called the owners to tell them what happened and he just brushed me off like it was no big deal. He said these things happen. My puppy could have died and it was no big deal to him. These owners are obnoxious and extremely rude. read more

I really wanted the place to work for me... Living in the village, it's great to support our local businesses. This is the worst place ever! I would like to see her dog grooming license! First, the owner Robert makes you pay when you book your appointment . Which was 3 weeks before she was groomed. The price is neatly doubled. $82 for my dog that is 8 pounds. I bathe her weekly and brush her daily. No mats! The groomer chopped her hair so badly, I'm taking her to my old groomer to fix it. My other groomer is DT. Since I moved to the village. I thought I would try and walk to everything here. NEVER USE THIS PLACE!! read more

My girlfriend and I wanted to make Bella Woof our home dog store because it was 2 minutes from our home. The Owner (Robert) is very RUDE. He enjoys talking down to us. I ask a question and his response was unprofessional. The merchandise is over priced. Other dog owners in the village all agreed Robert is a piece of ****. Grooming cost a whole arm. He was starring at my girlfriends breast. I recommend going anywhere but this store. I got into my Lamborghini and went to PETCO. read more

I should I have known when Aprils husband would not give me her phone number so I wouldn't "blow her up" after I purchased classes that this would not be a good situation. There was an option for a 3 pack of classes on the site but he would only accept payment of 5 classes minimum. I showed them this from their site with no response from them. We got dog training before my baby was born and we were unable to finish the last class bc I was admitted to the hospital with preterm labor. I had told April about this and she was not understanding and would not meet with us after I was out of the hospital because she said her policy was to use classes within 3 months of purchasing. She read the training off of a paper for the majority of the hour we spent with her. I found both people at this business very rude and only concerned about money. read more

The owner Richard is SO unfriendly and unapproachable. Just stopped in with my new pup with plans to become frequent customers but this place will never get my business. Extremely disrespectful and unprofessional. He should not be sitting at the front greeting people if they have any interest in gaining customers. read more

I've been coming here often on since they've opened in La Jolla. Very much a welcome addition to the neighborhood. The owners have always been super nice to me, and they've helped my dog discover her new true love: antlers. Whenever I need a recommendation for a new toy, Robert always give me the straight dope. The groomer is also super nice and really fun to talk to. Definitely recommend this pet store as a real mom and pop shop. You'll see the owners literally working every day. read more

Read the negative reviews and you know why people ranked this place and the owners bad customer service with one star!! They only post the good reviews on their website to cover up their mostly bad reviews. read more

I spent over $1500 in vet bills when my kitty persistently wouldn't eat. The vet had no answers. The staff at Bella Woof recommended giving her raw goat's milk, saying it really helped with tummy problems. Over a year later, the kitty is eating well and no more vet bills have been required. I believe the advice of staff at Bella Woof helped saved my kitty's life. They demonstrate tremendous commitment to our furry friends. read more

If you want to spend $400 for dog training services and simply get a packet of info you could have googled, this your place. I wouldn't have wrote this review if the owner, Robert, wasn't so rude to me in our communication. Wouldn't recommend for anyone. read more

I have written maybe one yelp review in my entire life but I very much felt compelled to share my experience. There are no safety protocols in place if your puppies are not yet fully vaccinated against Parvo and under 16 weeks. Please see the email exchange below. The tone is "don't listen to your vet. We know better. See you in class". Working with clients daily in my job for over 2 decad, I have never experienced such poor and demeaning customer service. You do have to pay in full before attending your first class and they are non-refundable and non-transferable. I hope this helps someone save time, money, read more

Doggie Nail Grind- Quick Walk in Service! I have a 12lb dog who hates nail trimming. I've been to Bella Woof 3x and have had good experiences each time. Price is cheaper than the vets office. They have yummy snacks for the pups to help make them more comfortable. read more

Being a new pet owner, I've always appreciated the advice and tips I've received from fellow pet owners in the community. I visited Bella Woof to buy some treats for my dog on our walk. The man working at the time was incredibly rude and wouldn't answer my questions without a belittling comment. I was very conversational and he had no interest in recommending or giving advice to me as a new puppy owner. Quite disappointing :( read more

This is my go-to spot. I love that they have everything. The owners are super friendly. The wife teaches Puppy classes. They have grooming and all the essentials. Saves me a trip to the bigger store that don't have the specialty items. I prefer to shop local and support small businesses. read more

Best place to purchase great dog food and grooming! Leo loves going for a wash and trim. He comes out wagging his tail and smiling! Julia was great with him. She is amazing. Robert was so friendly and helpful. They recommended a new dog food for my picky Leo and he loved it! Thanks so much Bella Woof! read more