First off, I HIGHLY recommend taking your furry friends to get groomed here. Not only did they do a great job grooming my energy ball of a Maltipoo, but they too accommodated me last minute!
As I work in retail, my days off are few & far between so it didn't help that I hadn't planned the day well in advance to get my pup looking her best. That morning I had been calling places left & right only to find that not a single one was able to take her. As a last resort I figured what the hell, let me give these guys a call & just check! Terry, the super sweet owner, picked up & assured me that they could have her groomed by 5:30 the same day! Shocked that they were willing to stay behind to fit my pup in, I drove over as quickly as I could. Dropping her off was easy & convenient (as they have a few spots in front of the shop just for drop offs & pick ups).
When first stopping in to drop off Zoe, the entire staff was attentive & friendly. I even had the fortune to see a few dogs leave their grooming sessions looking flawless, but most importantly happy! After indicating what my puppy Zoe's grooming session was going to entail, I happened to meet the owner Terry. She was very knowledgeable, friendly, & had just so happened to ask about how I had heard of them. After mentioning that I had discovered them on Yelp, she immediately asked if I had read any of the reviews. After confirming this with her, she asked what my thoughts/perceptions were on a past customers doggy who had unfortunately passed away. According to the review, the owner believe Terry & her staff had done something that may have contributed to the sudden death of their beloved pet. I explained to Terry that, the owners review explained things pretty clearly & reassured me that the death of her doggy may not have had anything to do with Terry & her staff at all, but perhaps instead of any one of the many health issues flat faced dogs are vulnerable to. In any instance, Terry's kindness in sending flowers to their home (only to have them returned to the doorstep of the shop) shows that she too suffered a loss. The doggies had apparently gone to Terry for YEARS & both herself & her staff had grown to see them as family too. Unfortunately, the upset owner, who was clearly grieving as well, misplaced their feelings in believing that AAA groomers had anything to do with their doggies death. Terry mentioned to me that she had even offered to have a necropsy done in order to determine what exactly had contributed to the dogs death, further reassuring me that Terry & her team had nothing to hide & were more than willing to discover the truth behind the unfortunate and untimely death of the doggy.
Surprisingly, in less than an hour I received a call from the team that Zoe was ready for pick up, and only a half hour later I made my way back in to find Zoe looking spick & span! I was very pleased to notice that Zoe had clearly had a joyful experience with Terry & Damaris that afternoon & didn't even seem like she wanted to leave!
All in all I will most definitely be back to AAA Pet Pro's; as my initial experience here was far better than I ever expected. Terry & her team genuinely did an above & beyond job for my Zoe, & on such late notice too! AAA Pet Pro's are clearly very passionate about animals, their care, & of course, their looks! Plus, the quality here was far better than any other groomer I have used in the past & the prices (although expensive for a broke college student like myself), are doable!
Cheers to Terry, Damaris, & the whole team at AAA Pet Pro's! Keep up the excellent customer service & grooming experiences!
UPDATE: I forgot to mention another previous review which sort of spooked me a bit before coming here as well; the one regarding the collar hurting her yorkie. This can honestly happen at any time when using a regular collar, which is why I personally use a harness instead. Whenever taking my doggy to any grooming or vet appointment I always bring this with me & leave it on her so that the staff can utilize this instead of a traditional collar. Also, if concerned enough, mention that you want you pup to not be on anything other than the harness so as to prevent any potential injury. This nipped any potential issue in the bud for me when visiting AAA Pet Pro's as they had absolutely no resistance to using her harness. Heck, they actually said they preferred it that way too! :] read more