I used to love this place but after today, I will not be back. At around noon, my daughter and I called to make an appointment for two gel manicures and pedicures for 1:30. The owner asked us to come at 1:45 and we told him we needed to leave no later than 3:30. He assured us we would be fine.
After waiting for an hour and being told repeatedly we would be soon, we were frustrated and did not think there was enough time for each of us to recieve both services. The place was packed with about 30 people including the techicians and it was just loud and certainly not tranquil (which we both enjoy). Finally, at 2:45, they brought the supplies and turned the water on in the foot bath. My daughter's techncian started at 2:50 for the Green Tea pedicure which generally takes a little over 1/2 hour for $55 (including gel removal). She asked if we were getting a manicure and pedicure and we told her since there was not enough time we would just be gettting pedicures.
She was anything but relaxing and finished the rushed pedicure in exactly 17 minutes. She moved the UV light numerous times before the timer went off. (She has done this in past pedicures and manicures as well). The service looks good when you leave but lifts in a week since it is not properly cured. I don't know why she rushed through the pedicure since we were not getting manicures so there should have been time to do a proper pedicure it the usual timeframe. However, I think she was just rushing through the motions since the salon was indeed packed.
Half way through my daughter's pedicure another technician started my pedicure. She was actually good but the whole experience was a total disappointment and my daughter and I were discussing how poor the service from management was and that we intended to go to another nail salon in Winoski that my second daughter preferred. We mentioned it was smailler and more relaxing and the service at Bella Vie was not up to par. At this point (about 3:15) my daughter's "express" 17 minute service was complete for several minutes and we were just chatting to pass the time until we had to leave at 3:30. Suddenly, my nail technician told us she could hear our conversation and we should stop talking about the salon. I told her it wasn't about her and that she was actually doing a good job but that the management service was horrible. I tried to explain the appointment situation and that they should not have taken our appointment if they were so busy. I also told her that we would converse as we wanted. She got up and went in the back for about 5 full minutes. We weren't sure she would be coming back and were just waiting. No one came over to us to see what the issue was except the my daughter's nail technician who asked what was the issue to the other technician who replied "don't worry about it".
It started to pour and I told my daughter to leave as soon as the rain broke since she was driving to a doctor'a appointment so she left at 3:25. My pedicure which started at around 3 was still in process. At 3:30, I had to leave for another appointment and my ride was outside. I still did not get one of the lotions or the hot towel wrap but told her to stop and dry my legs so I could leave.
Most people would have probably argued about the $125 experience and the fact that my pedicure was not fully complete by 3:30 but instead I paid in full. I had been going there for years and taking and paying for my three daughters. I generally tip 25% or more so I think I was a decent customer. However, although the owners were present, not one apologized or even acknowledged the problem. This was the reason I decided not to return. There are many nail salons in the area to chose from and I do not want to support that behavior.
The icing on the cake was that my daughter's tehnician (who always appeared a bit rough around the edges) came across the salon and said loudly " if you ever talk this way again you will not be allowede back". I am not even sure what she was referring to since she did not hear our conversation since she was already onto another customer at the other end of the pedicure chair line.
I replied that " i certainly will not be back but that decision was mine and not hers". At this point the young male who works the front asked me what the problem was and I told him. He was the only staff member to apologize and say it was their fault and it was just too busy.
He said they were wrong and again apologized. Unfortunately, it was too little, too late.
It was the first time in my life I did not leave any gratuity to the technicians. I hope management reads this and reflects on the situation. It's great they are busy now but with service like this, it won't last long! read more