I wish I could give them minus stars. As an entertainer, I travel to a different city, state or county every weekend. I usually get personal services such as threading, manicure, pedicure and facials done at a local mall, because they are normally good and affordable.
I have been to cities such as Los Angeles, New York, Chicago, Miami, Las Vegas, London, Barcelona, Lisbon just to name a few. I have always been satisfied with the work and the price.
I approached Bella Spa and Threading in the Empire Mall in Sioux Falls South Dakota Friday, June 14th. On the outside of the store was a large sign that advertised the discounted prices of the services that I wanted.
I asked for a full facial threading, which to people in the threading business is the entire face; It covers your chin, sides, upper lip, neck and eyebrows; literally your entire face. I have been getting full facials for more years than I care to mention and the businesses in the different cities and countries usually charge around the same which is between $35-$65. She never, NOT ONCE, indicated to me that she was charging me separately for each area of my face!
Then after she was finished, she asked me if I wanted a facial, which I replied yes. Facial usually costs about $30-$50. I had the time, so I said yes, and she proceeded to make me watch a video about adding facials to your business.
I thought that was rather strange because I was the customer; I didn't want to start a facial business, I just wanted one, but I didn't question it.
Her work was okay, it wasn't the best work I have had done to my face, nor the worst, but it was okay.
When we got to the cash register, she began adding up all the services separately with no discount. I was telling her how confused I was and I have NEVER paid those kinds of prices and if she was going to charge me that, she should have told me the price. She charged me OVER $200, for something that should have been less than $100.
I take responsibility for not asking the price prior to allowing her to work on my face. My bad for trusting that this business would honor the discount on their signage.
She had the nerve to ask for my number and information so that she could put me on some list and I let her know in no uncertain terms that I would NEVER return!
Don't waste your time and money on this place. i don't know if it was just me because I am not from the area, but they should be in jail for robbing me like they did! I am a VERY unsatisfied customer!
The young lady on my reciept's name is Sudy read more